Tiles arrived faulty and tile hq have fobbed us off at every opportunity and now blame us that we "bent" the tiles. Rubbish customer service, cant believe the cheek to sell faulty/seconds and basicall... See more
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Ordered Tiles from tile HQ and were delivered on time.Unfortunately we did not check the amount before the 48 hour deadline and when we did check found the delivery to be 18 tiles short.Maybe this was... See more
My first order with Tile HQ was so easy and really good value for money, delivery was £25 which was totally acceptable, that was for next day am spot. No complaints ;-) However even though i... See more
Paid for next day delivery before 12. Tiles didn't arrive till the following day whilst I had a tiler waiting for the tiles he needed to continue the job (£150 a day). They were not overly ap... See more
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Company details
Information provided by various external sources
Fantastic range of bathroom, kitchen and floor tiles at the best prices with the best service in the market. Part of the Travis Perkins group.
Contact info
Anchor Works, ST3 1NF, Stoke on Trent, United Kingdom
- 01782597750
- customerservice@tilehq.co.uk
- www.tilehq.co.uk
Excellent service excellent product excellent value ... would recommend to anyone!
Just go to the Tile HQ website and browse..... there is a fantastic range of tiles .... at competitive prices to suit all budgets. It is easy to order... there is even help with calculating the number of tiles you need. The pictures of the tiles are really accurate particularly with regards to quality and colour. No problem ordering online ... but you can contact the company if you need advice!.. The order was dealt with immediately and the tiles were delivered undamaged before we knew it! thank you Tile HQ you are fantastic and we would recommend you to anyone and everyone!
Quality All The Way
I'm more than happy to recommend Tile HQ, having used the site twice now for fairly large orders of a variety of tiles types. From point of sale to delivery, the whole process has been easy and speedy with updates via email with regard to order progress. Customer service is friendly, professional and very helpful should you need to contact them.
EXCELLENT
Ordering tiles from Tile HQ was a pleasant experience from start to finish and the price of the tiles was great as well. First class.
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