Placed order online and paid via BACS as requested and sent email to confirm payment and delivery. Followed up just before delivery to be advised that order had not been processed and wouldn't be arri... See more
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See what reviewers are saying
Bounds Green branch -excellent customer service from Ayaz and Oliver, who were very knowledgeable, patient and professional in providing advice on my tiling project. They were also super lovely with i... See more
The guys at Tiles DIY were great, especially Salem who was always helpful, polite, professional & friendly. We were always offered a coffee, listened to, guided, informed of the great service & produc... See more
Company replied
Son had an urgent request to complete his set up for a photo shoot in a studio. The Bounds Green store were very helpful and tracked down the tile stock he needed in their Colchester warehouse/showroo... See more
Company replied
Company details
Contact info
480-482 Ley Street, IG2 7BZ, London, United Kingdom
- 020 3151 2244
- onlinestore@tilesdiy.co.uk
- www.tilesdiy.com
Replied to 33% of negative reviews
Typically replies within 24 hours
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Jamie was extremely helpful and…
Jamie was extremely helpful and knowledgeable and found me everything for my new ensuite bathroom and for a very competitive price too.Would highly recommend.

Reply from Tiles DIY
Nice staff and service top tiles…
Nice staff and service top tiles offered me ceramic tile and tiles diy offer porcelain tiles for floor. i asked my builder he said only porcelain tile good for floor this is what i,ve been told in tiles diy Chingford and prices are amazing £8.99m2 inc vat for metro is best price i found in London
Great products, great prices and great sales team
At reasonable competitive pricing and range of variety, tiles diy are unbeatable. I found the service I received during researching and purchasing the right tiles for my project to be invaluable. Curteous and professional with great after sales care .

Reply from Tiles DIY
Quality show and talented professionals
The showroom is beautiful and there is a wide selection of both floor and wall tiles. The displays are excellent as they show wall and floor tile combinations if you are looking for a little inspiration for your home. They offer all the latest materials such as granite, limestone, porcelain and other natural stones. All tile products of a high-quality, with expert staff and amazing customer service. I have purchased patio, kitchen and bathroom tiles from Tiles DIY and I would never shop anywhere else for tiles again! I was impressed from the moment I entered the showroom and would highly recommend Tiles DIY.

Reply from Tiles DIY
What a great service from the Tunbridge…
What a great service from the Tunbridge Wells branch very helpful especially when I needed to source extra tiles .The kitchen floor has received great comments from my family and friends

Reply from Tiles DIY
Very helpful knowledgeable and very…
Very helpful knowledgeable and very keen prices.

Reply from Tiles DIY
We had excellent customer service and…
We had excellent customer service and advice. All members of staff were helpful and very happy to spend time discussing our ideas. Would highly recommend.

Reply from Tiles DIY
I bought Tiles from their Tunbridge…
I bought Tiles from their Tunbridge wells branch and Jamie their Manager was very helpful. I will surely recommend them for prices to after sales service.

Reply from Tiles DIY
Great outfit
The staff were very knowledgable, helpfull and nothing was too much trouble when we needed to completely change our main tiles for another set and order more of our feature ones. Will use again for our next project.

Reply from Tiles DIY
Reasonable prices,friendly staff and…
Reasonable prices,friendly staff and very good service

Reply from Tiles DIY
Great service and very helpful
Great service from the guys in the Chingford Branch. Needed my tiles delivered urgently. Karol was very helpful in arranging for my tiles to be delivered on the same day I ordered them.

Reply from Tiles DIY
Really helpful and Jamie went out of…
Really helpful and Jamie went out of his way as we caught him late in the day , he stayed open an extra 15 minutes to let us look around . We came but the next day and bought some really nice tiles from him . I would highly recommend for service and quality .

Reply from Tiles DIY
Helpful
They was so helpful, and when ordered, it come into store very quickly, great service
First tile buying experience!
My whole tile buying experience was made very easy by the guys in the Tunbridge Wells store. The first time I visited the store, Liam was very helpful and pleasant. Then every subsequent visit, the other employees were patient but attentive. The tiles chosen, work perfectly in our space and the guys helped me to create my ‘vision’ by listening and suggesting.

Reply from Tiles DIY
Great Store
The staff in the Tunbridge Wells Store are so helpful and lovely to deal with. I would highly recommend them.

Reply from Tiles DIY
Good service and good products I will…
Good service and good products I will continue to use on all my projects

Reply from Tiles DIY
very helpful and good service from…
very helpful and good service from Tunbridge Wells store

Reply from Tiles DIY
I am so disappointed!
I paid for 9 boxes of tiles.
4 boxes were delivered to my builder in torn boxes. The courier insists that he delivered 9.
The tilers could not do my bathroom because of this.
I have to wait for an investigation?? In the meantime I’m not getting my money back and I need new tiles
This is unacceptable!!!
Brilliant, definitely recommend
Good choice of tiles, great advice, helpful and really handy to be able to get free full size samples to compare tiles at home.

Reply from Tiles DIY
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