Tiles DIY Reviews 142

I used the Tunbridge Wells branch and the service was absolutely first class!

The 2 young gentlemen at the Tunbridge Wells store could not have been more patient, polite, kind and very helpful, they went out of their way to help us find the right tiles.

Jamie provided lots of help putting together all the elements required for my new bathroom

Really helpful friendly staff
Keep it up guys

V attentive and spent hrs with me browsing their many bathroom brochures- getting me the best price..

I would like to thank your staff in your Tunbridge Wells site they were helpful,courteous and very knowledgeable a credit to your company. I would also like to thank the guys who delivered our tiles nothing was too much trouble for them, once again thank you very much for your excellent service.

I am very happy with the tiles I bought from tiles DIY. Douglas was very kind and helpful. His knowledge for tiles was good and helped us to make a quick decision.

One of the best Tile stores in south London, very friendly and helpful staff. Will be going back. Shoutout to Douglas, thanks a lot!

Very friendly and helpful staff.
Douglas and Nick did their utmost to help.
Will definitely recommend once my order arrives!!

great choice of styles and designs at a very reasonable prices. A must go to shop when you are redecorating!

A good experience overall. Well layed out displays, useful advice and very helpful loading a pallet into my van. Boiled sweets on the counter a nice bonus!

The staff at the Chingford branch are very very helpful and accommodating.

Jamie has been very helpful each time we have been into visit the showroom.
I would have no hesitations in reccomending Tiles DIY

Half the price and twice the quality of shops like Home Tiles and Topps Tiles. A one-stop shop for all bathroom refurbishments requirements.

Bounds Green shop - excellent service. Really know their stuff. Special compliments to Ibrahim!

I am sorry to say that my recent experience at Tiles DIY Hornsey was one of the most appalling customer service experiences I have had.

My partner and I purchased some tiles for our new kitchen floor. We ordered the tiles and were told they would arrive the following week. This was fine, and a date was arranged for delivery when the stock arrived at the store.

Having taken a day off work to receive the delivery, at the first attempt I discovered that both the tiles and grout delivered were in fact not the original colours ordered. The driver returned these items to the store and came back with the correct items. However, it was then clear that insufficient stock had been delivered. I contacted the store again and was told that they didn't have the remaining stock in store as they had failed to order enough and it would have to be reordered and delivered hopefully the following week. By this time, our kitchen fitters were due to start laying tiles the following day - a delay that cost us a small fortune (we had previously been told we had given more than enough warning to order tiles before the fitters were due to start!). There were then further delays when the re-ordered tiles did not arrive when expected.

Having relayed my disappointment in the delays and service to the branch manager, blame was passed to the gentleman who took the order from us in store. Regardless of whether this was true, I was astounded that the branch manager was blaming his staff rather than taking blame himself or even apologise! Additionally, when I asked if I could be compensated for the mistakes and delays, I was informed that less than 1sqm worth of tile could be refunded. When I asked if I could speak to the area manager I was warned that if I complained the driver and shop assistant would most likely be fired and the branch manager would "lose points", which I assume refers to a commission. I was once again astounded and horrified by this admission and dismayed by the poor customer service I received.

I do hope that action will be taken to promote decent customer service in the shop in future. I for one would certainly not recommend the store