Tilesporcelain Reviews 

1,452
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Porcelain Tiles Ordered high gloss marble effect porcelain tiles at a excellent price much cheaper then anywhere else I searched. They turned up on time none broke during transit. Very helpful staff... See more

Company replied

Rated 5 out of 5 stars

Very efficient company, (in spite of Covid problems). Good range of tiles at competitive prices. Delivery was very efficient as well. Only downside was one member of staff who, having taken the money,... See more

Company replied

Rated 1 out of 5 stars

Good quality and well priced tiles. However extremely poor customer service. Staff are rude and not customer care focused. Very dissatisfied of how they treated us as we have been a customer for many... See more

Company replied

Rated 5 out of 5 stars

I recently bought tiles from this company and installed them myself. Though initially worried about the wood effect wearing off, my sample testing assured me of their quality. The tiles arrived in per... See more

Company details

  1. Interior Designer
  2. Bathroom Remodeler
  3. Kitchen Supply Store
  4. Living Room Furniture Store

Written by the company

Luxury Tiles Supplier. We offer a huge range of premium wall and floor tiles at low prices. Browse our website, visit our showroom in Durham we also offer a free samples service try before you buy.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(1,452)

16 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid – damaged goods and zero customer support

I am extremely disappointed with my experience with this company.

My order arrived with ALL tiles damaged upon delivery. The packaging was clearly inadequate, and all tiles are unusable.

I contacted the company immediately yesterday via email and message, but so far I have received no response at all. This lack of customer service is unacceptable, especially considering the urgency of construction timelines.

At this point, I am left with damaged goods and no support or resolution offered.

I would strongly advise others to be cautious when ordering from this supplier!!

April 16, 2026
Unprompted review
Rated 4 out of 5 stars

Would have been 5 stars but...

Would have been 5 stars because the customer service and price were excellent but I only ordered 25 tiles and they came on 2 large pallets which I did not want and were just left with me the driver would not take them back, so it was left for us to dispose of them.

December 4, 2025
Unprompted review
Rated 1 out of 5 stars

awful

awful, i ordered tiles online which said they were available i am still waiting for delivery its been two weeks since the order was done

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic beautiful tiles

Absolutely fantastic beautiful tiles, the delivery man mr j Leon was so accommodating, he lifted the two boxes and placed them against my wall, what a great employee as I’m disabled he was polite and very professional thank you, my tiles are so beautiful when I do my kitchen I’ll be buying them from your considerate company thank you so much to the lady my grandson spoke to as well as he thought I ordered the wrong ones she was so lovely and helpful great company very caring of their customers needs thank you so much

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Would use again

I had a phone call in regard to my order that was really helpful.
The order was shipped very quickly, all received in good condition. Would recommend.

October 7, 2025
Rated 4 out of 5 stars

Good online service

Good service online for sample delivery because of no delivery charge and selection of tiles I could not find anywhere else. However, I could not find a branch of Tilesporcelain close to where I live.

October 10, 2025
Rated 5 out of 5 stars

A very good website

A very good website
Easy to navigate plus offering 3 free samples for which I have taken the opportunity
Only ordered yesterday and there already dispatched

October 2, 2025
Rated 1 out of 5 stars

Firstly number of delays even though I…

Firstly number of delays even though I rang to see if tiles in stock, 5 minutes later got call saying they not available, I had to do all the chasing up. I completely understand shipping & container issues. The main reason for the review is reported damaged tiles with in 48hours was promised a refund (on 19th may) which im yet to see, sent a follow up email no reply black on 27th may, we now on 5th June I gave you chance to resolve the matter and you failed!

May 19, 2025
Unprompted review

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