Timber Composite Doors Reviews 2,136

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the doors, noting their solid construction and pleasing aesthetics. The staff, from sales to installers, are frequently highlighted for their helpfulness, professionalism, and efficient service. Many people appreciate the smooth process from ordering to fitting, with quick response times and excellent communication. However, some customers also noted issues with clarity regarding key information before installation, leading to unexpected problems. A few other people felt dissatisfied with the service, citing unprofessional attitudes from surveyors and unresolved disputes regarding damage during installation. Additionally, some reviewers experienced discrepancies with their orders, such as missing keys or incorrect components.

What people talk about most

Product

Users describe positive interactions with product. Many customers are very pleased with the quality and look... See more

Staff

Reviewers highlight positive aspects of staff. Customers frequently praise the professionalism, punctuality,... See more

Service

Customers had positive experiences with service. Many reviewers praised the efficient, friendly, and helpful... See more

Order

Customers consistently note positive experiences with the ordering process. Many found it very easy to order... See more

Quality

Clients share positive opinions on quality, with many praising the excellent product quality and workmanship.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Installed Feb 2023 and after three years with two door sets installed, I’m as pleased now as I was then. From my recollection,survey,price and install were all carried out without problem and a trim... See more

Company replied

Rated 5 out of 5 stars

Quality from start to finish. Everything went really smoothly from ordering to survey to fitting. Loving the quality of the materials and workmanship of the installers. Went for the thumb turn lock wh... See more

Company replied

Rated 5 out of 5 stars

Brilliant company, very easy and straight forward process from beginning to end. We were able to design the door to our preference using the website. The surveyor was helpful and knowledgeable. Was ea... See more

Company replied

Rated 5 out of 5 stars

Best new front door company online!!! Great choice of doors, masses of adjustments and options to choose from and Nick honoured the discount code we had even though it had just expired while searching... See more

Company replied


Company details

  1. Door Shop

About Timber Composite Doors

Written by the company

Timber Composite Doors offer the superior quality Solidor Timber Composite Door range that can be uniquely styled to your requirements.
 
Unlike other companies, our doors are all handmade in the UK to your exact requirements. We install nationwide (including Northern Ireland)
 
Our Timber Composite Doors are recognised as the most superior quality on the market, and we also offer French Composite Doors and Stable Composite Doors options. We even boast the largest style and colour range in the UK.
 
Timber Composite Doors - the difference between us and the competition is quite simply quality...

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Don’t usually write reviews but was really impressed

Great doors, made and delivered in under two weeks and the customer service was super helpful

July 26, 2024
Timber Composite Doors logo

Reply from Timber Composite Doors

Hi Chloe,

Thank you for taking the time to share your experience and for ordering with Timber Composite Doors.

Kind Regards

Katie

Rated 5 out of 5 stars

Good Communications

Good Communications, quick delivery and quality installation. Very pleased with the quality of the door.

August 14, 2024
Timber Composite Doors logo

Reply from Timber Composite Doors

Hi David.

Thank you for sharing your experience and for ordering with Timber Composite Doors.

We are over the moon to hear you had a great experience from start to finish.

Kind Regards

Katie

Rated 5 out of 5 stars

My new front door experience

The door looks good and well made. The purchase process, on line/by phone was excellent. The guy who fitted the door was skilled, efficient and very tidy. I’m pleased I decided not to fit the door myself, he did an excellent job.

August 7, 2024
Timber Composite Doors logo

Reply from Timber Composite Doors

Good morning,

Thank you for taking the time to share your experience and for ordering with Timber Composite Doors.

Kind Regards

Katie

Rated 5 out of 5 stars

Great Door , Great Price

The door looks great, quick delivery , great price

August 14, 2024
Timber Composite Doors logo

Reply from Timber Composite Doors

Hi Jane,

Thank you for taking the time to leave us a 5-star review and for ordering with Timber Composite Doors.

Kind Regards

Katie

Rated 5 out of 5 stars

They were very helpful and Nick was…brilliant

They were very helpful and Nick was brilliant very patient and the products was brilliant I bought s solider door of them everything was as asked and fitted perfect

August 6, 2024
Timber Composite Doors logo

Reply from Timber Composite Doors

Hi Candida,

Thank you for taking the time to leave us a review and for ordering with Timber Composite Doors.

I will pass your kind comments on to Nick as I'm sure it will make his day.

Kind Regards

Katie

Rated 5 out of 5 stars

Great doors and great price

Great doors and great price, very happy with everything

August 9, 2024
Timber Composite Doors logo

Reply from Timber Composite Doors

Hi Abigail,

Thank you for taking the time to share your experience and for ordering with Timber Composite Doors.

We're thrilled to hear you're happy with your new door and the price!

Kind Regards

Katie

Rated 5 out of 5 stars

The experience was 1st class from the…

The experience was 1st class from the initial contact , specifying, pricing and installation. Appointments times were reliable and the product quality is to a high standard.

August 5, 2024
Timber Composite Doors logo

Reply from Timber Composite Doors

Good morning Clive,

Thank you for taking the time to share your experience and for ordering with Timber Composite Doors.

We're thrilled to hear you received 1st class service from start to finish!

Kind Regards

Katie

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, superb product, professionally fitted. Highly recommended *****

July 31, 2024
Timber Composite Doors logo

Reply from Timber Composite Doors

Good morning Gary,

Thank you for sharing your experience and for choosing Timber Composite Doors.

Kind Regards

Katie

Rated 3 out of 5 stars

Pricing on the website is not accurate

July 30, 2024
Unprompted review
Timber Composite Doors logo

Reply from Timber Composite Doors

Good afternoon,

I'm sorry to hear you are dissatisfied with the pricing available on our website.

We always try to be as transparent with our pricing and ensure we keep up to date with any price changes from our suppliers wherever possible.

So I can understand your issue in more detail please email support@timbercompositedoors.com for the attention of Katie so I can investigate this further for you.

Thank you

Katie

Rated 5 out of 5 stars

A beautiful stable door

So pleased with my gorgeous stable door. Visitors are also admiring It. It looks and feels very high quality and I am reassured by the additional safety locks and hinges. Just need to save up for my front door now😄

July 26, 2024
Timber Composite Doors logo

Reply from Timber Composite Doors

Hi Sarah,

Thank you for sharing your experience and ordering with Timber Composite Doors.

Kind Regards

Katie

Rated 5 out of 5 stars

From start to finish a real top job and…

From start to finish a real top job and priced with great value. Nick managed our enquiry from start to finish. Delighted to have found a company that has restored our faith in welcoming trades to your home.

July 22, 2024
Unprompted review
Timber Composite Doors logo

Reply from Timber Composite Doors

Hi Andy,

Thank you for the wonderful review and for choosing Timber Composite Doors.

We are thrilled we could support you from start to finish with your new door, I will be sure to pass on your feedback to Nick.

Kind Regards

Katie

Rated 5 out of 5 stars

Very good

Product and experience very good

July 15, 2024
Timber Composite Doors logo

Reply from Timber Composite Doors

Good morning Caroline,

Thank you so much for the 5-star review and for ordering with Timber Composite Doors.

Kind Regards

Katie

Rated 5 out of 5 stars

Recommended 100%

TBH I was nervous about using an 'online' company for such a big purchase despite the great price they quoted. However, I spoke to their customer support team twice, and on both occasions their advice and guidance was excellent - they clearly know their product well. The survey was also very good and enabled me to tweak my order. The fitters were excellent and the door looks AMAZING! A very smooth and quick process from end to end. Recommended 100%.

July 16, 2024
Unprompted review
Timber Composite Doors logo

Reply from Timber Composite Doors

Hi,

Thank you for sharing your experience and ordering with Timber Composite Doors.

We're over the moon to hear you've received fantastic service from start to finish, this is exactly what we aim for!

Thank you for your recommendation.

Kind Regards

Katie

Rated 5 out of 5 stars

Quality product, competitive price

simple ordering process, really good quality product at a competitive price and importantly everything happened when i was told it would. Would certainly recommend and will use again

July 3, 2024
Timber Composite Doors logo

Reply from Timber Composite Doors

Hi Andy,

Thank you for sharing your experience of Timber Composite Doors.

This is what we love to hear from our customers, great price, great quality and great service!

Thank you for your recommendation.

Kind Regards

Katie

Rated 4 out of 5 stars

Very Efficient and tidy

Very Efficient and responsive customer service. I was kept informed during the purchasing procedures, sometimes I was kept reminding of making decision. On the date of installation, the installer was professional and kept all things tidy and cleaned up of wastes. The only thing I think that can be better done is : an offer of £50 discount was said to apply but I cannot see the break down shown in the total payment.

June 24, 2024
Timber Composite Doors logo

Reply from Timber Composite Doors

Hi Judy,

Thank you for sharing your experience and for ordering with Timber Composite Doors.

I will take a look into your order and the discount code you have mentioned and get in touch with you.

Kind Regards

Katie

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish with Timber Composite Doors. After completing an online quote I was impressed by the help and advice I received from Nick on the phone, who helped me choose the right Comp Door option. Booking in the survey visit was easy, and once completed, my new front door was fitted less than 3 weeks later. The installation team, Matt and James, did a great job and I'm really pleased with the end result. Very competitive price too. Every step of the process was very professional and efficient. I would definitely recommend this company!

June 21, 2024
Unprompted review
Timber Composite Doors logo

Reply from Timber Composite Doors

Hi Dave.

Thank you for the wonderful review and for ordering with Timber Composite Doors.

I will be sure to pass your feedback on to the team as they will be over the moon, we are so glad we could support you with your new door.

Kind Regards

Katie

Rated 5 out of 5 stars

Price very competitive

Price very competitive. Door excellent quality. Delivery quick. All round very pleased and would definitely recommend

June 26, 2024
Timber Composite Doors logo

Reply from Timber Composite Doors

Hi Lisa,

Thank you for your recommendation and for choosing Timber Composite Doors for your new door.

We are thrilled to hear we have exceeded your expectations with our quality and price.

Kind Regards

Katie

Rated 5 out of 5 stars

Good communication, fast delivery and fitting and very nice door

Good communication, fast delivery, and quick installation within a few hours. The door is stylish, nice, and reasonably priced. I am very pleased so far. Let's hope the same continues in the future.

June 25, 2024
Timber Composite Doors logo

Reply from Timber Composite Doors

Hi Alina,

Thank you for the 5-star review and ordering with Timber Composite Doors.

Kind Regards

Katie

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