Timber Composite Doors Reviews 2,136

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the doors, noting their solid construction and pleasing aesthetics. The staff, from sales to installers, are frequently highlighted for their helpfulness, professionalism, and efficient service. Many people appreciate the smooth process from ordering to fitting, with quick response times and excellent communication. However, some customers also noted issues with clarity regarding key information before installation, leading to unexpected problems. A few other people felt dissatisfied with the service, citing unprofessional attitudes from surveyors and unresolved disputes regarding damage during installation. Additionally, some reviewers experienced discrepancies with their orders, such as missing keys or incorrect components.

What people talk about most

Product

Users describe positive interactions with product. Many customers are very pleased with the quality and look... See more

Staff

Reviewers highlight positive aspects of staff. Customers frequently praise the professionalism, punctuality,... See more

Service

Customers had positive experiences with service. Many reviewers praised the efficient, friendly, and helpful... See more

Order

Customers consistently note positive experiences with the ordering process. Many found it very easy to order... See more

Quality

Clients share positive opinions on quality, with many praising the excellent product quality and workmanship.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Installed Feb 2023 and after three years with two door sets installed, I’m as pleased now as I was then. From my recollection,survey,price and install were all carried out without problem and a trim... See more

Company replied

Rated 5 out of 5 stars

Quality from start to finish. Everything went really smoothly from ordering to survey to fitting. Loving the quality of the materials and workmanship of the installers. Went for the thumb turn lock wh... See more

Company replied

Rated 5 out of 5 stars

Brilliant company, very easy and straight forward process from beginning to end. We were able to design the door to our preference using the website. The surveyor was helpful and knowledgeable. Was ea... See more

Company replied

Rated 5 out of 5 stars

Best new front door company online!!! Great choice of doors, masses of adjustments and options to choose from and Nick honoured the discount code we had even though it had just expired while searching... See more

Company replied


Company details

  1. Door Shop

About Timber Composite Doors

Written by the company

Timber Composite Doors offer the superior quality Solidor Timber Composite Door range that can be uniquely styled to your requirements.
 
Unlike other companies, our doors are all handmade in the UK to your exact requirements. We install nationwide (including Northern Ireland)
 
Our Timber Composite Doors are recognised as the most superior quality on the market, and we also offer French Composite Doors and Stable Composite Doors options. We even boast the largest style and colour range in the UK.
 
Timber Composite Doors - the difference between us and the competition is quite simply quality...

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Stable door fitted

Great job. Everything happened when it was meant to. Kept fully informed along the way. Door looks fab. Guys who fitted it were so polite and really good workers. So pleased with the result

June 21, 2024
Timber Composite Doors logo

Reply from Timber Composite Doors

Hi Julie,

Thank you so much for the review and ordering with Timber Composite Doors.

We hope you love your new door! I've had a look over the photos taken on installation and it looks great.

Best wishes

Katie

Rated 5 out of 5 stars

Lovely door, great service

The whole process was really smooth - from designing the door, going through all the options, making changes, and the installation. Their communication was great. Highly recommend.

June 13, 2024
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Reply from Timber Composite Doors

Hi there,

Thank you for taking the time to share your experience and ordering with Timber Composite Doors.

We are over the moon to hear you have had a fantastic experience from start to finish, this is exactly what we love to hear from our customers.

Thanks again

Katie

Rated 5 out of 5 stars

Great service from beginning to end.

Great service from beginning to end. I started with a design-your-own door & quote from the website. We wasn't in a position to order straight away and wasn't bombarded with calls like some other companies. When we were ready I called the main office and was offered a free colour sample, as I had RAL colour questions. From this we decided to proceed. The whole ordering system, booking of the survey with Martindales (associates of Timber composite doors) was clear and straight forward and the final installation came much sooner than the quoted manufacturing time. Very pleased with the final door, transforms the front of our house. Many thanks.

June 21, 2024
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Reply from Timber Composite Doors

Hi Samantha,

Thank you so much for the review and for ordering with Timber Composite Doors.

It's wonderful to hear we could support you with your new door and it has transformed your home.

Kind Regards

Katie

Rated 5 out of 5 stars

Their quote was the most competitive…

Their quote was the most competitive and the process was very easy. Communication for the survey and installation dates was very good.

June 12, 2024
Unprompted review
Timber Composite Doors logo

Reply from Timber Composite Doors

Hi Ben,

Thank you for sharing your experience and ordering with Timber Composite Doors.

Kind Regards

Katie

Rated 5 out of 5 stars

Good communication

Good communication. Everything happened when I was advised it would

June 11, 2024
Unprompted review
Timber Composite Doors logo

Reply from Timber Composite Doors

Hi Julie,

Thank you for the 5-star review and ordering with Timber Composite Doors.

Kind Regards

Katie

Rated 5 out of 5 stars

Excellent quality doors

Excellent quality doors fitted to a high standard with a million dollar look at an affordable price.

June 11, 2024
Unprompted review
Timber Composite Doors logo

Reply from Timber Composite Doors

Hi Andrew,

Thank you for sharing your experience and ordering with Timber Composite Doors.

We're over the moon to hear your door has achieved a million-door look in your home!

Kind Regards

Katie

Rated 5 out of 5 stars

quality of product & service

quality of product and good prompt installation is what i have experienced plus excellent customer service where i started by having quotes on two different types of doors. i have opted for one stable door with a vibrant colour and i wasnt disappointed as i was sent a sample of colours available and a discount offer which came out handy. also the online communication form was good option to have.
overall it was excellent service from start to finish and the stable door is solid and colourful as i wanted offering very high security for years to come.

May 30, 2024
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Reply from Timber Composite Doors

Hi Mo,

Thank you for sharing your experience and ordering with Timber Composite Doors.

We love hearing from our customers and feedback such as yours really does make our day, it's wonderful to hear you have a fantastic experience from start to finish.

Thank you again for the amazing review, we hope to hear from you again in the future.

Kind Regards

Katie

Rated 5 out of 5 stars

Gorgeous door

Really gorgeous door, reasonable price and really happy with the end result. Would use again but would appreciate fewer calls and more written communication.

June 3, 2024
Unprompted review
Timber Composite Doors logo

Reply from Timber Composite Doors

Hi!

Thank you for sharing your experience and ordering with Timber Composite Doors.

Kind Regards

Katie

Rated 5 out of 5 stars

Great service

Great service. Placed order Wednesday evening. Someone came to measure on the Thursday afternoon. Order confirmed Friday and delivered and fitted two weeks later.

May 30, 2024
Unprompted review
Timber Composite Doors logo

Reply from Timber Composite Doors

Hi Emma,

Thank you for sharing your experience and for ordering with Timber Composite Doors.

Kind Regards

Katie

Rated 5 out of 5 stars

Excellent product and great installation service

So pleased with my new front door from Timber Composite Doors. The product quality is exceptional, and the guys who installed it were very professional, highly skilled, and a pleasure to meet. Many thanks!

May 13, 2024
Unprompted review
Timber Composite Doors logo

Reply from Timber Composite Doors

Hi Daniel,

Thank you for the wonderful review and for ordering with Timber Composite Doors.

We love hearing from our customers and it's great to have feedback such as yours.

Kind Regards

Katie

Rated 4 out of 5 stars

My newly installed door looks really…

My newly installed door looks really nice !
The two staff spent only a few hours and completed the job efficiently. They have done the job clean and tidy.

May 28, 2024
Unprompted review
Timber Composite Doors logo

Reply from Timber Composite Doors

Hi Angela,

Thank you for the review and for ordering with Timber Composite Doors.

We're pleased to hear you're happy with your new door!

Kind Regards

Katie

Rated 5 out of 5 stars

From designing my door to ordering and…

From designing my door to ordering and customer service after I fully recommend timber composite doors. My only issue is that it should also supply the trim especially when it's a coloured frame.

May 31, 2024
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Reply from Timber Composite Doors

Hi Lee,

Thank you for sharing your experience and ordering with Timber Composite Doors.

Thank you for the feedback, trim isn't something we supply as standard on a supply-only basis order as this is something an installer would usually provide but as we're always looking at ways to improve our service to our customers I'll feed this back to the appropriate department.

Kind Regards

Katie

Rated 5 out of 5 stars

Brilliant service

Brilliant service

May 28, 2024
Timber Composite Doors logo

Reply from Timber Composite Doors

Hi Craig,

Thank you for the 5-star review and for ordering with Timber Composite Doors.

Kind Regards

Katie

Rated 5 out of 5 stars

Very happy with the work

Very happy with the work, they were on time and have done very neat job.👌🏻
Highly recommend to everyone 👍🏻
Best and secured door ever.
Very friendly team.

May 21, 2024
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Reply from Timber Composite Doors

Hey Kalpna,

Thank you for sharing your experience and recommending Timber Composite Doors!

We're thrilled we could support you with your new door.

Kind Regards

Katie

Rated 5 out of 5 stars

Fantastic door company…

Great company to work with this is now my third door I have ordered !! From survey to fitting is so smooth going and communicating with customer service is exceptional. Highly recommended door company thank you

May 23, 2024
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Reply from Timber Composite Doors

Hi Sharon,

Thank you for your feedback and for ordering with Timber Composite Doors.

We're over the moon we have been able to assist you not once but three times with door purchases!
Nothing is too much for our customers so we appreciate your recommendation!

Kind Regards

Katie

Rated 4 out of 5 stars

Great robust door but vague fitting instructions

Not fitted yet but the door is seriously strong. I give it 4 stars as I'm fitting it myself and felt the instructions are vague and certainly don't explain how to fix the side panels to the door frame.

May 27, 2024
Timber Composite Doors logo

Reply from Timber Composite Doors

Hi Nelson,

Thank you for taking the time to share your experience and ordering with Timber Composite Doors.

I'm sorry to hear the fitting instructions are vague, If you could please get in touch with us either by phone at 0800 069 9210 or by email at support@timbercompositedoors.com we'd be happy to help.

Thanks

Katie

Rated 5 out of 5 stars

Excellent interactive ordering system…

Excellent interactive ordering system with pics generated for chosen doir, furniture, colour etc.wanted installed so agents measured door gap,.photos, order produced within weeks and fitted by agents to perfection. Cost £2k, delighted with whole experience, will order new front door from Timber Composite Doors.

March 23, 2024
Unprompted review
Timber Composite Doors logo

Reply from Timber Composite Doors

Hi Rennie,

Thank you for sharing your experience and for ordering with Timber Composite Doors.

We're over the moon to hear you've had a fantastic experience from the point of designing your door online all the way up to fitting.

Thanks again

Katie

Rated 5 out of 5 stars

Easy and quick service

Easy and quick service from contact to measuring to installation. Always kept up to date on what was happening.

May 14, 2024
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Reply from Timber Composite Doors

Hi James,

Thank you so much for sharing your review and for ordering with Timber Composite Doors.

I'm so pleased we could deliver the service and communication we aim for with every customer!

Kind Regards

Katie

Rated 5 out of 5 stars

As advertised, a great door

Delvery was on time. Door seems excellent quality and has fit well

May 9, 2024
Timber Composite Doors logo

Reply from Timber Composite Doors

Hi There,

Thank you for sharing your experience of Timber Composite Doors.

We hope to hear from you again for any home improvements you may need.

Kind Regards

Katie

Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish.
We had a strange sized door and the team spoke to our builder and made a bespoke door size at no extra cost, and it was delivered in 10 days.
The door looks amazing and the team were so helpful, from ordering to delivery.
Would 100% reccomend and use again.

April 17, 2024
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Reply from Timber Composite Doors

Hi Faye,

Wow what a great review, thank you for your recommendation!

We're thrilled we could support you and cater to the door size you need, we like to think nothing is too much trouble for our customers.

Once again thank you for your review and for ordering with Timber Composite Doors.

Kind Regards

Katie

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