Over charged for car, interest rate is VERY high, had issues with motor mounts since day one their mechanic said he heard nothing lies, , car does not need fob to start it, does not lock doors, after... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Been in the program since 2018, not all creditors we're negotiated with, payments skipped, still thousands of dollars due and horrendous fees! I have checked my credit report, some accounts are not e... See more
I’ve been calling for over two months now to graduate out of the program, but no success. No one can give me an answer on what’s the reason for delay even after I paid the pending amount in full on 15... See more
Company replied
The person I spoke with, in the call center, was as helpful as she could be. It is not her fault. Rather it is Timberline's method of customer service. The web site shows inaccurate informatio... See more
Company replied
Company details
Information provided by various external sources
As a leading financial services company with a focus providing debt relief programs for consumers and small business owners, our team of knowledgeable and compassionate debt consultants work closely with our clients to understand their needs and concerns and develop a personalized program to help them become debt free in the shortest time possible. Prior to enrolling in one of our programs, we will provide you with a clear written plan you can review to decide if a debt resolution program is right for you. And you can rest assured that you will never pay a fee to our company until we have resolved a debt for you. While no two clients we serve have the same set of financial circumstances or debt load, we work with clients every day, from all walks of life, who have one thing in common; a desire for a fresh start and a life free from the burdens of high-interest credit debt. If you are struggling to meet your minimum payments, or have been unable to make several recent payments on one or more credit card accounts, our debt resolution program may be the solution you have been seeking to get your financial life back on track. Call us today, and let one of our specialists discuss your situation and provide you with options you can evaluate to determine if we can help.
Contact info
200 W. 39th Street, Suite 11, 10018, New York, United States
- 855 250 8329
- info@timberlinefinancial.com
- www.timberlinefinancial.com
1.6
Bad
609 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Debt Settlement Program Experience
So far, my experience with Timberline Financial has been very. Details of the program were explained very well and customer service has been great. Having access to the status of each settlement is really helpful and provides a nice feeling of confidence.
December 30, 2020
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Brianali was excellent- she went above…
Brianali was excellent- she went above and beyond for me. She was thorough and answered all of my questions. Thank you
December 30, 2020
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Talked to Patty today about several…
Talked to Patty today about several questions I had; and she was very courteous and helpful. She was able to answer all my questions, and the one she couldn't answer, she forwarded to the negotiator and said I should receive an answer from them. Very good experience with Patty.
Brad
December 29, 2020
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Excellent customer care
Brianna Lee had compassion for my concerns, and understood the processes well enough to offer guidance on options that assisted me today in making the best decision for my program. I appreciated her thoroughness. She is an excellent listener and provides solutions like a pro. Thank you.
December 28, 2020
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Patti was very helpful and answered all…
Patti was very helpful and answered all of my questions.
December 24, 2020
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Misinformed or lied to????
Customer service rep was great. My problem is I was quoted a number for resolving my debt. When I requested a payoff amount it was $1000 more than what I was quoted for a total when I enrolled. The problem is I’ve been enrolled in program for 15 months already so what is actually being asked if me is to pay a total $9000 more than what I was originally quoted and what is in the contract.
December 24, 2020
Unprompted review
Reply from Timberline Financial
Hello -
It is our intent that each client be pleased, comfortable and informed about their program.
We would like to have a member of our escalated client team contact you to better understand
your rating.
We'll be arranging an outreach so we can discuss.
Thank you again for your honest feedback.
Warm Regards,
The Client Experience Team
Reference ID: GT-4199552
Timberline has been very helpful on my…
Timberline has been very helpful on my process of paying all my debt. I read a lots of negative comments at the beginning, but in my case is wort it to be in the program
December 23, 2020
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
I received a summons from one of the…
I received a summons from one of the creditors enrolled in my account, and I wasn't sure what needed to happen next. I called and spoke with Patty who walked me through the steps I need to take as well as provided the necessary information needed. She was awesome, friendly, and thorough. Thank you, Patty!
December 22, 2020
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
I had a great experience with Pattie
I had a great experience with Pattie. She helped me with all my questions. I'm very satisfied with the way she took care of my issues.
December 21, 2020
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Patty's Help
Patty was very professional and helpful in dealing with my issue quickly.
December 21, 2020
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
She was absolutely amazing!
She was absolutely amazing!! Great customer service! Thanks
December 18, 2020
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Patty was very professional and…
Patty was very professional and friendly. She understood my issue and repeated it to ensure she had the correct information. Once she knew what I needed she provided me with the information and ensured our conversation was complete.
December 18, 2020
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Shedding Light Into the Dark Hole of Debt
I called regarding a lack of forward movement on 2 of 6 creditors that have now sent me to Collection. Patty was very knowledgeable, sympathetic and provided insight and solutions to the new round of phone calls from creditors that I thought would be moving towards resolution, but are still pre-settlement.
December 11, 2020
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Hi my name is Matson Matthew
Hi my name is Matson Matthew
I've been with Timberline Financial for 5 years, I bought my first car from them now I'm on my second car. I've been paying my car every 2 weeks. I set the payment deduction on my payday and it really works for me. I don't have to worry about the car payment and worry about the due date because it already deduct on my exact payday. If ya do it that way you won't be worry or even miss a car payment thanks to Kami. Try it out and you won't be worry about due date... Thanks Kami
December 1, 2020
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Kami Luke was so informative and helped…
Kami Luke was so informative and helped me with all of my needs! I had many questions and she didn't get frustrated at all, answered everything with detailed info and a smile! Thank you so much!
November 25, 2020
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Amazing service
Kami is an amazing person. She is very professional but yet very personable. She is very understanding and willing to listen. I will always recommend going through Timberline Financial to everybody..
November 25, 2020
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
I was misunderstanding the process and…
I was misunderstanding the process and the person I was talking to calmly explained what I wasn't getting. It reassured me about the process so much more, thank you.
November 5, 2020
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
Very helpful
November 3, 2020
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
It's great working with Sara Schoolcraft
October 30, 2020
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
The Agent I spoke with was very helpful…
The Agent I spoke with was very helpful and polite. She did all she could do to solve my problem.
October 28, 2020
Unprompted review
Reply from Timberline Financial
Hello -
Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.
It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!
Warm Regards,
The Client Experience Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.