Timeguard Reviews 121

Genuinely pleased with the various products and customer service received. Exceptionally pleasant people to deal with especially the Sales Director and Internal Sales Administrator.

Awful awful awful. How can they get away with selling products that do not work! Servers constantly go down meaning the WiFi timers stop working for a couple of days until they fix the issue. No hot water for days and no way to override it due to the control being through the app. Flashing blue light of death (if you know, you know).

Today I removed my FSTWiFi Fused Spur Timeswitch whi9ch was professionally installed. After 3 months it ceased to work. I could no longer connect it to my Wi-Fi. I tried to find a solution online and came across these reviews. It seemed that others were having problems too. I hate to throw good money after bad, but I eventually followed the advice of some users and bought a Chosry switch instead. I installed it myself in 30 minutes and ity worked first time.

Servers down again, cant believe this is still going on after all these years, like others looking for other solution

It appears their Wi-Fi spur is most unreliable, especially at weekends, when there is no reply from TG’s offices to rectify THEIR PROBLEM.
Yesterday was not the first time this problem has occurred.
TIMEGUARD, please get your engineers to sort out the matter on an URGENT BASIS

Yet again I cant get my heating on ...due it seems to be a fault with the server, which many other users report.. none of the 3 separate timers will connect. Please don't buy this product.

Absolute Rubbish, purchased one of these to operate lights in the back garden, could not get the unit to connect to the app, spoke to the help desk, got a man who had no personality at all he emailed me a procedure which meant I had to use two phones to connect the switch to the app the app then kicked me out and I could not log back in, absolute waste of money and time, binned it and now looking for something else. DONT BUY ONE.

I completely agree with the comments regarding cloud server outages. They are regular and render the devices useless.
Do not buy.

Yet again my WiFi spurs are not working! This keeps happening time and time again. How often does this company have to let their users down before they will consider a proper fix. A server or software problem at their end will mean their products won't work. This always seems to happen when you rely on having decent heating or hot water. I have been late for work and super annoyed countless times over the past 2 years because of either their useless app or no weekend monitoring of their flaky servers. Do yourselves a favour and look for another solution. I am now about to look for an alternative product to preserve my sanity!

Total rubbish, when either Timeguards server is down or internet is down everything switches off.
Clearly timeguard have used amataur codes to come up with this total rubbish, none of my other wifi switches costing only 10% of the price have these issues

Electrician fitted this 3 weeks ago. Not the easiest thing to set up but not too bad when I got used to it. OK until a few days ago when time and date changed totally. Didn't notice until heating had been off for a while. Reset time etc, Timeguard helpline thought it may have been a power surge. Less than 24 hours later it happened again. Helpline offered another one under the guarantee scheme but absolutely nothing towards labour charges. Now have a Honeywell which seems more intuitive and easier instructions.

WiFi Spur not working Again! How often does this company have to let their users down before they will consider a proper fix. Yet again there is a server problem at their end which means their products don't work because their useless app can't access their broken server. PLEASE PLEASE don't buy this product as it is designed to give users hypertension. Get something Alexa or Google based!

Server down again for WiFi spur switch. Incredibly annoying as controls my radiators. Please invest in something more robust. Will start looking for an alternative.

I purchase the device to enable me to control my hot water at a holiday cottage. I work in software and this is the worst app I’ve ever used. It took days to sync the device (timing out) plus the app is very hit and miss. Often you have to keep pressing ‘boost’ several times before the app kicks in. I’ve now been kicked out of the app and have to log back in again and now have to go through the pain of adding the device. 1 hour later and still no luck. The app needs a complete overhaul

Timeguard NTT01. I've had three replacements of this model within 12 months. Each model developed a similar fault. At the end of a timed period, the timer would stay on. By just touching the dial, the mechanism would release and then turn off. But obviously, that's not a fix unless you want to sit in an airing cupboard waiting for the fault. I've now replaced the NTT01 with a NTT03 but that has no way of turning the programme off manually, (such as when the central heating is taking the water heating load). If you power off the unit, the battery would not be charging and when restarting the device, all the programmes would need to be re-set. Not satisfactory products. Surely they can do much better?

I have an FST77 timed fused spur for my immersion heater, works fine. My electrician fitted a TRT036N two channel central heating controller, to replace an antique Horstmann unit, and it work fine EXCEPT the 'copy' function is broken .. if you set heating and hot water times for Monday, for instance, and then copy them to Tuesday, the central heating timings are copied to the hot water setting for the new day (as well as to the heating timings).

This is a bug, it is not what the documentation says and is not what the Horstmann did, and is not what any reasonable person would expect .. a BUG.

Timeguard support agree that is what happens (and tell me that their three channel unit actually works as you would expect) but their solution is that they should change the documentation. I am still awaiting (3 days and counting) a call from the customer service manager, since first line support are unable to help. Whether this level of testing applies to more products than the TRT036N I can only guess, but I am not impressed so far.

I cannot get into the site, even after resetting my username and password at least four times. Frustrating!

Had a problem with my timer when the timer logged me out and I was unable to log back in. I spoke to Matthew at Timeguard technical support and he had me up and running in no time. Would have given 5 stars but I had to take the morning off work to resolve the issue.

I have had the Timeguard wifi fused sspur switches for some 4 years-5 in operation for room and water heating and a towel rail. i have had no issues until recently ...and was even able to switch devices remotely over the internet from a distance (Australia)
Incorrect on/off times are displayed on screen for all the connected devices set on programmed schedules despite the time schedules appearing to work correctly

In the "all device view" screen - 3 devices show incorrect icons relevant to that particular device. (a minor point with no effect on functionality).
.
A particular annoying feature is the re-appearance of old scheduled time programmes despite their repeated.
deletion.

Evidence has been sent to the Helpline which includes all Device information and screen shots illustrating the problems.

It is hoped the Marketing and Sales Depts will seriously take note and address these matters in a timely manner as the product will eventually flop if it is deemed unreliable with its associated app. The other reviews are taken into account.and don't inspire or make good reading

Overall, the product clearly has potential but is let down by its poor control app.

All issues have been referred to the help line and a response is awaited.

We had 3 FSTWIFITU units installed in a mountaineering club hut in December. They have given us nothing but trouble! The timer schedules are not stored locally in the switches, but in the Cloud. So when the Internet is down, as happens quite frequently in a mountainous area, no timing schedule operates. This has wasted a lot of electricity as the switches then have to be left permanently on. Worse still, when the Internet comes back up, the switches do not reconnect and have to be hard rebooted with a power reset in order to reconnect. The switches also sometimes go offline and won't reconnect because of a weak WiFi signal. But other devices in the hut work satisfactorily in every location. I would not recommend Timeguard to anyone who wants a reliable way to remotely monitor and control electrical switches