I’ve been ordering from TireMart for years, and they’ve never let me down! Every experience has been smooth, and their customer service has always been helpful and responsive whenever I’ve had questio... See more
Company replied
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See what reviewers are saying
Good selection, although I purchased based on price, I don't know anything about this brand. But it's for a car that I don't anticipate being driven very much (classic). But tires were shipped quickl... See more
Company replied
I order tires to Tire Mart Friday Oct 14 around 12:15noon. They charged my items in seconds. I haven’t receive a delivery or tracking confirmation the email have no response the Live chat have no res... See more
Company replied
Great customer service and follow up on my order to ensure it was delivered. The product was exactly as advertised and I can say that driving on the tires for the past few days, my Aviator feels bett... See more
Company details
Written by the company
TireMart was created to supply its customers with new tires. For over 15 years their company has been providing the United States with quality tires. If you're looking for tires on sale at deep discounts, you've come to the right place. They offer high-quality alternatives to brands like Michelin, Pirelli & Goodyear online every day, at the lowest prices you can find on the web.
Contact info
United States
- www.tiremart.com
3.9
Great
89 reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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It was easy and fast
August 9, 2024
Unprompted review
Reply from TireMart
Thank you for the great review! We appreciate your business!
Let’s put this into perspective…
Let’s put this into perspective…. I wrote this review
Not feeling the love from TireMart
Placed an order and expected it to ship out because it was placed prior to the 1pm deadline for same day shipping. l've not received a tracking number or any correspondence. Sat waiting for a customer service reps for hours... and never got connected to customer service via the website chat. And yes I'm a real customer.......
Date of experience: July 18, 2024
Only for Tiremart.com to flag and report my experience as defamatory. Thankfully my experience wasn’t defamation and it was reinstated today on trustpilot. As a military retiree, I believe who ever is responding as tirerack.com should have a little more integrity about the service they provide and not attempt to report a customer’s experience to hide their shortcomings…. Because it’s clear this is what they attempted to do to me.
Hi Unhappy Customer,
Thanks for reviewing www.tiremart,com on Trustpilot.
www.tiremart,com has flagged your review for containing defamatory content.
What does this mean?
We want everyone to feel welcome on our site, and we don’t allow reviews that include harmful or illegal content, such as defamation. Therefore, we’ve temporarily hidden your review while we assess the content.
What happens next
We’re assessing the review and will let you know the outcome as soon as possible. If the review is determined to contain defamatory content, we’ll contact you with the next steps on how to get your review back online. Otherwise, we’ll put the review back online and notify you.
If you have any questions, you can let us know via this form or the 'Chat with us' button on the right-hand side of the form.
Thanks,
Please do not reply to this email, as this is an automated message.
August 9, 2024
Unprompted review
Reply from TireMart
Sadly, we have to surmise and conclude that this is not a legitimate review from a legitimate customer experience.
Our account has both numerous positive reviews and few negative reviews, all of which we respond to and address. Issues, mistakes and shortcomings can certainly occur and we have absolutely no issue acknowledging them, learning and improving along the way.
We do however try to utilize any feedback removal request available to us for reviews such as this, wherein we cannot in any specific way identify the reviewer or the scenario they describe.
Thank you for your understanding.
Let’s put this into perspective…
Let’s put this into perspective…. I wrote this review
Not feeling the love from TireMart
Placed an order and expected it to ship out because it was placed prior to the 1pm deadline for same day shipping. l've not received a tracking number or any correspondence. Sat waiting for a customer service reps for hours... and never got connected to customer service via the website chat. And yes I'm a real customer.......
Date of experience: July 18, 2024
Only for Tirerack.com to flag and report my experience as defamatory. Thankfully my experience wasn’t defamation and it was reinstated today on trustpilot. As a military retiree, I believe who ever is responding as tirerack.com should have a little more integrity about the service they provide and not attempt to report a customer’s experience to better their rating…. Because it’s clear this is what they attempted to do to me.
August 9, 2024
Unprompted review
Reply from TireMart
We are sorry to hear that you had an issue with TireRack.com!
If you had any issue with TireMart, please give us your details so that we can identify your order or otherwise investigate what kind of communication you had with us.
We certainly acknowledge the possibility that some type of mistake, issue or shortcoming occurred, but we cannot advise on any details if we are not clear on which case we are dealing with.
Aside from that, you can know that TireMart does its best to help every single current or prospective customer - be it simple sales, returning orders or whatever in between.
Thank you.
Good tire
Good tire, good price just did not notice they were trailer tires. Maybe I will find a use for them
July 25, 2024
Unprompted review
Reply from TireMart
Thank you for your review. If you purchased the wrong tires and did not mount them, you may return them to us within 90 days. Just contact us via email at info@tiremart.com with the pictures of the tires and customer service agents will inform you about the whole process.
The service was great.
The service was great.. and how quick the tires were shipped.. but the shipping with fed Ex was not so good..it was a two part shipment and the first part was good the second part was bad.. it got messed up and first went to a place it should not..
July 20, 2024
Unprompted review
Reply from TireMart
Thank you for your good review of our service. We are sorry to hear that FedEx misplaced one part of your shipment. We hope that you received your full order at the end. If not, please reach out to us via email at info@tiremart.com so we can assist you.
Kabota Tires
We haven't put the tires on yet, but my husband said that he didn't think that they would fit.
July 30, 2024
Unprompted review
Reply from TireMart
We are open to help and assist you if you need help - please do tell us if there are any concerns regarding the tires or their fitment! Importantly, if you do not believe that they will work for your vehicle, do not attempt to mount them as that will void your return eligibility. We look forward to hearing from you and ensuring that you're a happy customer!
Tires delivered as promised when…
Tires delivered as promised when promised - great ride.
July 19, 2024
Unprompted review
Reply from TireMart
Thank you for your kind words! We are happy to hear you were satisfied with your order.
The shipping and delivery was atrocious
The shipping was atrocious! The driver acted as though she was doing me a favor by making the delivery! Though it was raining, she initially delivered one set of tires, my wife had to flag her down to get her to search the truck for the second set! Upon delivery of the second set I inspected both sets for any obvious damage or wear being as this shipment had been misrouted back and forth, and from place to place other than to the addressee, creating serious delay, according to the tracking. And the driver appeared to have a problem with my inspecting the tires, and began making unprofessional comments. Upon leaving she scurried away like a person with anger issues! I also took screenshots of the changes that were made to the tracking data which serves as proof of tracking manipulations. Though the purchase process was fine, the shipping and delivery cast a shadow and is in need of serious improvement! I placed this order Jul 2 and didn’t receive the tires until jul 12th. That’s how long I was stranded.
July 12, 2024
Unprompted review
Reply from TireMart
We certainly do apologize on behalf of the carrier for the most unpleasant delivery experience! Rest assured that that is not the norm and that such issues are indeed reported regularly for quality assurance purposes, so much so that we're confident you'll not have a negative experience like that in the future!
Regarding the shipping time itself, note that you placed the order on the 3rd during the evening; the order was shipped out on 5th as expected and did arrive on the 12th. We do believe that the shipping time was acceptable considering the holiday weekend, but we can advise that we usually achieve quicker delivery times - the tires in question just so happened to be only available at a far-away warehouses, unluckily.
Please know that we're consistently taking steps to learn and improve our operations and logistics, so we're confident you'll find the shipping performance to be more impressive in the future!
Thank you for your insight and understanding.
Dishonest i bought 4 tire 2 came that…
Dishonest i bought 4 tire 2 came that would hold air 2 were dry rotted and would not hold air 28 emails all they do is keep asking for more pics more records tire depth . they were never driven on . Liars crooks stay away . Amazon was cheaper and came in 2 days . Funny i sue losers like this all the time .
May 1, 2024
Unprompted review
Reply from TireMart
TireMart does what it can to only sell safe, functional and authentic new tires; if issues are noticed before use they can be reported for a return. If tires are mounted and/or driven on, a warranty will be required. We only ever ask for the bare-minimum information as required by the manufacturers, while providing instructions and examples to our customers to make things as easy as possible.
With that said, we cannot identify or verify that this is a real customer in any way. Even then, based on their review, we cannot really understand what is "dishonest" or "liars crooks" about asking for basic supporting evidence for supposedly bad tires.
It would have been nice for someone to…
It would have been nice for someone to give a courtesy call to assure me that I was making the right purchase for my vehicle. Other than that, so far the tires are working for my 2021 Range Rover Sport.
June 21, 2024
Unprompted review
Reply from TireMart
We can be reached at 866-480-8477 for any questions, wherein you can also request a callback; aside from that our website contains a detailed knowledge section and we can be reached via email at info@tiremart.com. Still, we're sure you made the right choice and that everything will work out well!
Reply from TireMart
Thank you for choosing us for your tire needs.
shipping was faster then expected
May 22, 2024
Unprompted review
Reply from TireMart
We are happy that you are impressed with our fast shipping service. We have no doubts that you will be amazed with our tires as well!
Forceland Kinimoto Tires
Good selection, although I purchased based on price, I don't know anything about this brand. But it's for a car that I don't anticipate being driven very much (classic).
But tires were shipped quickly.
May 28, 2024
Unprompted review
Reply from TireMart
Thank you for your review! We are happy to hear that you like our fast shipping. Feel free to update us on the quality of the tires once you test them on the road!
I got two tires to match two I already…
I got two tires to match two I already had.
May 18, 2024
Unprompted review
Reply from TireMart
Thank you for your review. Feel free to update us on the tire quality once you test them on the road!
Reply from TireMart
We appreciate your positive review! Thank you for shopping at TireMart.com
Tires came quickly they have been in…
Tires came quickly they have been on the car for a week now and they seem great! Just as reviewed, quiet, smooth and they look great. So far I’m very happy with them and will be purchasing from you guys again in the future! Thank you.
May 16, 2024
Unprompted review
Reply from TireMart
Thank you for the wonderful review! We strive to offer the best service possible to our customers to ensure they leave us satisfied. If you have any questions or concerns later, please do not hesitate to contact us.
Reply from TireMart
Thank you! Tell your friends!
Reply from TireMart
Thank you for your positive feedback! We're delighted to hear that you are happy with our service, keep choosing us!
Easy and convinience to navigate and…
Easy and convinience to navigate and find what you're looking for. The correct size at a very good price. Easy to check out and great finance options. Fast and professional free delivery to your door. We'll appreciated.
September 30, 2023
Unprompted review
Reply from TireMart
Thank you for your kind words! We are happy to hear you were satisfied with your order.
Reasonable price
Reasonable price, fast shipping, and I didn't have to leave my couch.
September 9, 2023
Unprompted review
Reply from TireMart
Thank you for your review. It means a great deal to us!
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