This review is a Two edged sword. I have many Titan products. I find them to be of decent quality for home gym use. We have the Lat Pull Down/Pulley Row with the 300lb stack,Bench Press s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had bought competition bumper plates from this company before but this was the first time I worked with one of their reps and all I can say is Alex the rep l worked with gave great customer service!... See more
Titan does a great job balancing quality of the product at an affordable price. I'm in a price sensitive bracket but don't want to buy a cheap product product where quality is sacrificed. I've purchas... See more
Company replied
The product I received was defective and I submitted a warranty claim. Without even telling me they would take care of it, within 1 day of receiving the claim, Ralph in Customer Support shipped me ou... See more
Company replied
Company details
Written by the company
Keep your body lean and your wallet fat by any one of the superior exercise products from Titan Fitness and be more than just fit—BE TITAN FIT!
Contact info
3839 Forest Hill Irene Road, STE 100, 38125, Memphis, United States
- 1-888-410-1503
- info@titan.fitness
- www.titan.fitness
3.8
Great
850 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 3% of negative reviews
Typically replies within 1 month
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Excellent and very happy with Titan
Excellent and very happy with Titan. I have purchased a lot of fitness equipment from you and the equipment is awesome. I’ll recommend to my friends and family buy titan fitness equipment. Thank you
December 3, 2024
Unprompted review
Reply from Titan Fitness
Thank you for the amazing feedback! We’re so glad to hear you're happy with your equipment. We truly appreciate your support and recommendations to your friends and family! Looking forward to serving you again!
The wheels on the weight holder were…
The wheels on the weight holder were bent so I couldn’t get them in. I need to send pics but they responded right away. Everything from Titan has been great for me so far.
December 4, 2024
Unprompted review
Reply from Titan Fitness
Thank you for your feedback! We're sorry to hear about the issue with the wheels, but we're glad our team was able to respond quickly. We appreciate your continued support and are happy to hear everything else from Titan has been great for you! We look forward to serving you on your next order!
Rica and the rest of the crew at titan…
Rica and the rest of the crew at titan fitness have provided great assistance from ordering my new gear to helping me track where it is in the shipping process.
December 1, 2024
Unprompted review
Reply from Titan Fitness
Thank you for the great feedback! We're thrilled to hear that Rica and the team provided excellent assistance with your order and shipping. We truly appreciate your support and can't wait to assist you with your next purchase!
Get Some ! 🏋🏼♂️
I seen the equipment piece I was wanting to get to finish out my home gym . Titan Fitness was good enough to have the equipment at the Best Buy Around ! I like their quality and performance . I have ordered other pieces from them before . Happy with all of them . Top shelf service and support every time . Happy Spartan here ! 👍💯
November 28, 2024
Unprompted review
Reply from Titan Fitness
Thank you for the amazing review! We're so glad to hear you're happy with the quality, performance, and service from Titan Fitness. We appreciate your continued support and look forward to helping you complete your home gym in the future!
This was my Second purchase from Titan…
This was my Second purchase from Titan Fitness. I purchased a Leverage Squat machine and I love it. When I used to do squats with a bar, it was painful reaching back to hold the bar. This machine solves that issue. I have also gained strength more quickly with this machine than I did with the Olympic bar on my back, and it’s safer as well. My previous purchase was the seated shoulder press machine. I’m now much less likely to sustain an injury with shoulder press and I use it every third day.
November 25, 2024
Unprompted review
Reply from Titan Fitness
Thank you for sharing your experience! We're thrilled to hear that both your Leverage Squat machine and Seated Shoulder Press machine have made a positive impact on your workouts. It's great to know they've helped you improve your strength and stay safe. We appreciate your continued support and look forward to your future purchases!
Great product, excellent service!
TL; DR: the bench is great and Titan’s customer service was on-point. Highly recommend.
My wife bought the Performance Series Adjustable Bench as a gift and I am very happy with it. It is stable, sturdy, has no unwanted play at articulation points, and assembly was easy. I have become a fan of Titan’s products over the years and those products have come to comprise about half of my garage gym equipment. I was not upset when one of the components of my recent order was faulty as I was confident Titan would replace it. Service representative Ralph went above and beyond the level of customer care I would have ever asked for to solve my problem quickly and completely. I have really never been so impressed with a business’s response to a service request. Well done and thank you!
November 19, 2024
Unprompted review
Reply from Titan Fitness
Thank you for taking the time to leave such a thoughtful review! We’re thrilled to hear that you're happy with the Performance Series Adjustable Bench and your overall experience with Titan. We truly appreciate your kind words about Ralph and our customer service team. We look forward to serving you again in the future and appreciate your continued support!
awesome slam ball
awesome slam ball! Took a little longer than expected but nice product!
November 20, 2024
Unprompted review
Reply from Titan Fitness
Thank you for leaving a review! We're glad to hear you're enjoying the slam ball. We appreciate your patience and look forward to your future purchases with us!
High Integrity Company
I bought a bench that had a very minor defect. When I asked for a replacement part, they just sent me a whole new bench free of charge. Totally hassle-free and amazing customer service. They won a customer for life.
November 19, 2024
Unprompted review
Reply from Titan Fitness
Thank you for your feedback! We're glad you’re happy with the slam ball, and we appreciate your patience. We look forward to serving you again!
There are pros and cons to Titan
There are pros and cons to Titan,
The bumper weights I got where execellent, cheap and worked well
The plater/DB holder I got was less then satisfactory in that the my DBs despite me measuring them didnt fit on the tops, and you can only really use two of the pegs at a time, however the product is well made, and easy to assemble and got here quickly
Overall Id shop at TITAN again
October 2, 2024
Unprompted review
Reply from Titan Fitness
Thank you for your feedback! We're glad you’re happy with the bumper weights and appreciate your honest input on the plate/DB holder. We’re always working to improve and hope to serve you again in the future!
Great customer service
Stepahine was very helpful and friendly. Resolved my reason for calling within a few minutes.
November 15, 2024
Unprompted review
Reply from Titan Fitness
Thank you for your kind words! We're glad Stephanie was able to assist you quickly and provide great service. We appreciate your feedback and look forward to serving you again!
Solid equipment & great service
Solid equipment, insanely fast shopping, and fantastic customer service
November 15, 2024
Unprompted review
Reply from Titan Fitness
Thank you for the awesome review! We're thrilled to hear you're happy with the equipment, shipping speed, and customer service. We appreciate your support and can't wait to assist you with your next purchase!
Great product and customer service
Used their products for several years, they've held up. Customer service is great; very responsive and quick to resolve any issues.
November 12, 2024
Unprompted review
Reply from Titan Fitness
Thank you for the great review! We're glad to hear our products have held up over the years and that our customer service has been helpful. We appreciate your continued support!
No AI telephone help here
No AI telephone help here! Real people make all the difference but the help Esther provided took it to another level. Great service and follow up. Thanks.
November 11, 2024
Unprompted review
Reply from Titan Fitness
Thank you for the fantastic review! We’re so glad Esther could provide you with top-notch service. We truly appreciate your feedback and look forward to assisting you again in the future!
I ordered a lat pulldown machine and…
I ordered a lat pulldown machine and stored it while a gym was built. When I opened the box, they only shipped half of the weight stack. They said it was too late for the to do anything about it but offered me a discount when purchasing the weights. When they sent me the prices, I was told that I would get no discount. The cost to replace the missing weight is $840, almost $6 per pound plus tax and shipping. To purchase all of the weights would be $1680 plus shipping, almost the price of the whole machine with free shipping. Customer service is horrible.
October 21, 2024
Unprompted review
Reply from Titan Fitness
Thank you for your review, and we sincerely apologize for the frustration you've experienced. After reviewing your case, we see that you were assisted by one of our management team members. However, your order was placed in 2021, and you reached out to us in October 2024, which unfortunately falls well beyond both our return and warranty policy.
We regret that the three years since the purchase have caused the pricing for parts to change. We also reviewed your situation and confirmed that you were able to purchase the additional weight stack needed.
We hope this has helped resolve the issue, and we appreciate your understanding. We value your feedback and hope you'll consider purchasing from us again in the future.
Avoid this company if you can!
I purchased their safety squat bar and it arrived missing an entire sleeve, so I could only put weight on one side. I called customer service and they told me it will take an “untold amount of time” to process my request, but once processed, it will take 10 days to ship to my residence. So here I am out $300 with a product I can’t use for an “untold amount of time”. I will never buy from this company again. I would rather pay a little extra to Rogue and get quality equipment that I can actually use.
October 15, 2024
Unprompted review
Reply from Titan Fitness
Thank you for your review, and we truly apologize for the inconvenience you've experienced. After reviewing your order, we see that one of our customer support team members assisted you and issued a replacement, which we believe resolved the issue. We sincerely hope the replacement has arrived and that you are now able to fully enjoy your safety squat bar.
We understand your frustration and appreciate your feedback. We hope that, despite this experience, you’ll consider us for future purchases. Our goal is to provide high-quality products and customer service, and we’d love the opportunity to serve you again in the future.
BEWARE OF TITAN FITNESS
BEWARE OF TITAN FITNESS! I ordered from them before and was considering ordering a leg ext attachment for my rack. I wasnt sure it would fit but I had it in my cart. They use SHOP PAY so my shipping information and payment information was saved in my account. A day later I get an email saying my order had shipped! I HAD NOT ORDERED ANYTHING!! I contacted them IMMEDIATELY and they said they would cancel. Nope. It came a few days later. Several calls and open support tickets and they tell me to mail this super heavy box back at MY COST and they will decide if they are going to refund me the $400 they billed my card. CROOKS!
October 11, 2024
Unprompted review
Reply from Titan Fitness
Thank you for your review, and we sincerely apologize for the confusion and frustration this caused. After reviewing your order, we see that you were assisted by our support team, and a free return was issued to resolve the situation. We hope that this has since been resolved to your satisfaction.
We completely understand how upsetting it can be to deal with an unexpected order, and we truly regret any inconvenience this has caused. Your feedback is important to us, and we are always working to improve our processes. We hope that despite this experience, you’ll consider giving us another chance in the future. If there’s anything else we can do to assist, please don’t hesitate to reach out.
Awful customer service
Awful customer service ! Even if you have a damaged product they will ask you for almost $40 restocking fee and you will pay for the shipping also they do that so it won’t be worth it for you to return. Very rude customer service !
October 10, 2024
Unprompted review
Reply from Titan Fitness
Thank you for your review, and we sincerely apologize for the frustration you’ve experienced. We want to clarify that restocking fees are only charged for customer error returns, and if an item arrives damaged, we do not charge a restocking fee.
Please reach out to us directly, and we will make it right for you. We truly regret that you had this experience and hope you will give us a chance to resolve the issue. Your satisfaction is important to us, and we appreciate your feedback as we work to improve our service.
I had an outstanding experience with…
I had an outstanding experience with Marion in Customer Support. We even communicated on the weekend which really surprised me. Overall a very impressive company.
September 21, 2024
Unprompted review
Reply from Titan Fitness
Thank you for taking the time to leave a review! We're thrilled to hear about your positive experience with Marion and our customer support team. We appreciate your kind words and look forward to assisting you with any future purchases!
Amazing customer service
I had an issue with one of the wheels on my weight storage tee and they took care of me right away and sent me a new one. Amazing customer service
September 18, 2024
Unprompted review
Reply from Titan Fitness
Thank you for your review! We're happy to hear our team was able to resolve the issue with your weight storage tee promptly. We truly value your support and can’t wait to assist you with your next purchase!
Great customer service…
The customer service with Titan Fitness is great! Thank you!
September 4, 2024
Unprompted review
Reply from Titan Fitness
Thank you for your kind words! We're so glad to hear you had a great experience with our customer service. We truly appreciate your support and look forward to helping you again in the future!
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