This review is a Two edged sword. I have many Titan products. I find them to be of decent quality for home gym use. We have the Lat Pull Down/Pulley Row with the 300lb stack,Bench Press s... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I have dealt with Titan Fitness on a number of occasions. ALL ended positively. Having spent over $2,000 over multiple orders some orders did come with "issues." ALL, a total of 2, "issues" were take... See more
I had an issue with a product that arrived. I noticed after a few days that there was some damage that I had definitely not caused. Ralph from customer service promptly shipped out a replacement for... See more
Company replied
The product I received was defective and I submitted a warranty claim. Without even telling me they would take care of it, within 1 day of receiving the claim, Ralph in Customer Support shipped me ou... See more
Company replied
Company details
Written by the company
Keep your body lean and your wallet fat by any one of the superior exercise products from Titan Fitness and be more than just fit—BE TITAN FIT!
Contact info
3839 Forest Hill Irene Road, STE 100, 38125, Memphis, United States
- 1-888-410-1503
- info@titan.fitness
- www.titan.fitness
3.7
Average
863 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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There are pros and cons to Titan
There are pros and cons to Titan,
The bumper weights I got where execellent, cheap and worked well
The plater/DB holder I got was less then satisfactory in that the my DBs despite me measuring them didnt fit on the tops, and you can only really use two of the pegs at a time, however the product is well made, and easy to assemble and got here quickly
Overall Id shop at TITAN again
October 2, 2024
Unprompted review
Reply from Titan Fitness
Thank you for your feedback! We're glad you’re happy with the bumper weights and appreciate your honest input on the plate/DB holder. We’re always working to improve and hope to serve you again in the future!
Great customer service
Stepahine was very helpful and friendly. Resolved my reason for calling within a few minutes.
November 15, 2024
Unprompted review
Reply from Titan Fitness
Thank you for your kind words! We're glad Stephanie was able to assist you quickly and provide great service. We appreciate your feedback and look forward to serving you again!
Solid equipment & great service
Solid equipment, insanely fast shopping, and fantastic customer service
November 15, 2024
Unprompted review
Reply from Titan Fitness
Thank you for the awesome review! We're thrilled to hear you're happy with the equipment, shipping speed, and customer service. We appreciate your support and can't wait to assist you with your next purchase!
Great product and customer service
Used their products for several years, they've held up. Customer service is great; very responsive and quick to resolve any issues.
November 12, 2024
Unprompted review
Reply from Titan Fitness
Thank you for the great review! We're glad to hear our products have held up over the years and that our customer service has been helpful. We appreciate your continued support!
No AI telephone help here
No AI telephone help here! Real people make all the difference but the help Esther provided took it to another level. Great service and follow up. Thanks.
November 11, 2024
Unprompted review
Reply from Titan Fitness
Thank you for the fantastic review! We’re so glad Esther could provide you with top-notch service. We truly appreciate your feedback and look forward to assisting you again in the future!
I ordered a lat pulldown machine and…
I ordered a lat pulldown machine and stored it while a gym was built. When I opened the box, they only shipped half of the weight stack. They said it was too late for the to do anything about it but offered me a discount when purchasing the weights. When they sent me the prices, I was told that I would get no discount. The cost to replace the missing weight is $840, almost $6 per pound plus tax and shipping. To purchase all of the weights would be $1680 plus shipping, almost the price of the whole machine with free shipping. Customer service is horrible.
October 21, 2024
Unprompted review
Reply from Titan Fitness
Thank you for your review, and we sincerely apologize for the frustration you've experienced. After reviewing your case, we see that you were assisted by one of our management team members. However, your order was placed in 2021, and you reached out to us in October 2024, which unfortunately falls well beyond both our return and warranty policy.
We regret that the three years since the purchase have caused the pricing for parts to change. We also reviewed your situation and confirmed that you were able to purchase the additional weight stack needed.
We hope this has helped resolve the issue, and we appreciate your understanding. We value your feedback and hope you'll consider purchasing from us again in the future.
Avoid this company if you can!
I purchased their safety squat bar and it arrived missing an entire sleeve, so I could only put weight on one side. I called customer service and they told me it will take an “untold amount of time” to process my request, but once processed, it will take 10 days to ship to my residence. So here I am out $300 with a product I can’t use for an “untold amount of time”. I will never buy from this company again. I would rather pay a little extra to Rogue and get quality equipment that I can actually use.
October 15, 2024
Unprompted review
Reply from Titan Fitness
Thank you for your review, and we truly apologize for the inconvenience you've experienced. After reviewing your order, we see that one of our customer support team members assisted you and issued a replacement, which we believe resolved the issue. We sincerely hope the replacement has arrived and that you are now able to fully enjoy your safety squat bar.
We understand your frustration and appreciate your feedback. We hope that, despite this experience, you’ll consider us for future purchases. Our goal is to provide high-quality products and customer service, and we’d love the opportunity to serve you again in the future.
BEWARE OF TITAN FITNESS
BEWARE OF TITAN FITNESS! I ordered from them before and was considering ordering a leg ext attachment for my rack. I wasnt sure it would fit but I had it in my cart. They use SHOP PAY so my shipping information and payment information was saved in my account. A day later I get an email saying my order had shipped! I HAD NOT ORDERED ANYTHING!! I contacted them IMMEDIATELY and they said they would cancel. Nope. It came a few days later. Several calls and open support tickets and they tell me to mail this super heavy box back at MY COST and they will decide if they are going to refund me the $400 they billed my card. CROOKS!
October 11, 2024
Unprompted review
Reply from Titan Fitness
Thank you for your review, and we sincerely apologize for the confusion and frustration this caused. After reviewing your order, we see that you were assisted by our support team, and a free return was issued to resolve the situation. We hope that this has since been resolved to your satisfaction.
We completely understand how upsetting it can be to deal with an unexpected order, and we truly regret any inconvenience this has caused. Your feedback is important to us, and we are always working to improve our processes. We hope that despite this experience, you’ll consider giving us another chance in the future. If there’s anything else we can do to assist, please don’t hesitate to reach out.
Awful customer service
Awful customer service ! Even if you have a damaged product they will ask you for almost $40 restocking fee and you will pay for the shipping also they do that so it won’t be worth it for you to return. Very rude customer service !
October 10, 2024
Unprompted review
Reply from Titan Fitness
Thank you for your review, and we sincerely apologize for the frustration you’ve experienced. We want to clarify that restocking fees are only charged for customer error returns, and if an item arrives damaged, we do not charge a restocking fee.
Please reach out to us directly, and we will make it right for you. We truly regret that you had this experience and hope you will give us a chance to resolve the issue. Your satisfaction is important to us, and we appreciate your feedback as we work to improve our service.
I had an outstanding experience with…
I had an outstanding experience with Marion in Customer Support. We even communicated on the weekend which really surprised me. Overall a very impressive company.
September 21, 2024
Unprompted review
Reply from Titan Fitness
Thank you for taking the time to leave a review! We're thrilled to hear about your positive experience with Marion and our customer support team. We appreciate your kind words and look forward to assisting you with any future purchases!
Amazing customer service
I had an issue with one of the wheels on my weight storage tee and they took care of me right away and sent me a new one. Amazing customer service
September 18, 2024
Unprompted review
Reply from Titan Fitness
Thank you for your review! We're happy to hear our team was able to resolve the issue with your weight storage tee promptly. We truly value your support and can’t wait to assist you with your next purchase!
Great customer service…
The customer service with Titan Fitness is great! Thank you!
September 4, 2024
Unprompted review
Reply from Titan Fitness
Thank you for your kind words! We're so glad to hear you had a great experience with our customer service. We truly appreciate your support and look forward to helping you again in the future!
I had ordered the rolling jhooks,one of…
I had ordered the rolling jhooks,one of the threads were off just enough to not screw in,they resolved the problem with a replacement, very happy,titan will always take care of there customers
August 30, 2024
Unprompted review
Reply from Titan Fitness
Thank you for sharing your experience! We're glad to hear our team was able to quickly resolve the issue with your rolling j-hooks. We truly appreciate your support and look forward to continuing to take care of you in the future!
I ordered a GHD that showed in stock…
I ordered a GHD that showed in stock online during their recent flash sale. I recieved one box with just the frame parts. No second box with the pads, rollers or hardware. No email, message saying another shipment is coming. I got a email saying my order was delivered. It was not, 1 box was delivered and half my order is not here. I called customer service to learn the second shipment of parts was on back order, but my ship by 9/2! I got nothing saying I was ordering equipment that was out of stock, or would be delayed. Now, I have a pile of frame parts for a GHD that is unusable. I guess the other stuff will arrive sometime next month? It would have been nice to know this ahead of time.
August 16, 2024
Unprompted review
Reply from Titan Fitness
Thank you for sharing your experience. We understand how receiving an incomplete order can be frustrating, and we sincerely apologize for any inconvenience this has caused. Upon reviewing your case, we found that the second box containing the pads, rollers, and hardware was delivered earlier than expected, on August 23, 2024. We hope that you have received it and are now enjoying your Glute & Hamstring Developer. We truly appreciate your feedback and hope you will consider us for your future purchases.
arrived on time
arrived on time. in excellent condition. good price. two thumbs up in a circle!!!
August 2, 2024
Unprompted review
Reply from Titan Fitness
Thank you for the awesome feedback! We're thrilled to hear your order arrived on time and in excellent condition. We truly appreciate your support and look forward to serving you again in the future!
I had an issue with an order missing a…
I had an issue with an order missing a piece. The product was also scratched up and the box was torn up. Customer service was able to take care of my problem fast and efficiently. Overall, just a great experience. The X3 squat stand is fantastic! Very sturdy! So glad I chose Titan!
August 1, 2024
Unprompted review
Reply from Titan Fitness
Thank you for sharing your experience! We’re sorry to hear about the issue with your order, but we’re glad our customer service team was able to resolve it quickly. We're thrilled to hear you're enjoying the X3 squat stand and that it’s living up to your expectations. We truly appreciate your feedback and look forward to your future purchases with Titan!
Poor customer service
He answered the question that I had , but didn’t try to help me to buy the item . If he would have spent at least 5 mins with me , I might have bought the Hack squat machine .
July 30, 2024
Unprompted review
Reply from Titan Fitness
Thank you for sharing your experience. We apologize for not providing the assistance you were seeking during your previous interaction. We understand how valuable your time is, and we regret that we didn't meet your expectations. We hope you will give us another opportunity to assist you better. Please feel free to contact us again, and we will ensure a more helpful and informative experience.
Great customer service and fast…
Great customer service and fast shipping.
July 25, 2024
Unprompted review
Reply from Titan Fitness
Thank you for your feedback! We're thrilled to hear that you had a positive experience with our customer service and that your order arrived promptly. We truly appreciate your support and look forward to assisting you with your future purchases!
Ordered fixed barbells and rack
Ordered fixed barbells and rack. Barbells came in quick and appear nice. The rack in the other hand had to be shipped twice. The first time the shipping company sent it back and I received an email 2 weeks later saying they would send me a replacement. Took about 2 more weeks and finally received rack. It was severely damaged and was shipped in about 3/4 of a cardboard box and the rest wrapped in packing tape. Titan would not take it as a return even though I never opened it or even moved it off my porch. Very poor customer service and they do not care about the consumer.
July 16, 2024
Unprompted review
Reply from Titan Fitness
Thank you for your review, and we’re genuinely sorry for the frustration this situation has caused. We understand how disappointing it must have been to receive your rack in that condition after the delays. After reviewing your case, one of our product and warranty specialists reached out to assist and requested photos to document the issue and offer a solution. Unfortunately, without the additional photos, we were unable to move forward. We sincerely encourage you to reach out to us again with the requested photos, and we’ll do everything we can to resolve this for you. We truly hope you’ll give us another opportunity to make this right.
Happy with my customer service…
Happy with my customer service alongside Stephanie-Ann at Titan Fitness. There was a tiny mistake with my unit number and she was able to have the delivery service add it to the address. Very professional and friendly. I am pleased with this beyond measure and am confident that my future purchases will be with Titan Fitness from here on out. Be confident in this company, the community they are creating is a solid one just like their equipment.
July 10, 2024
Unprompted review
Reply from Titan Fitness
Thank you for sharing your experience! We're thrilled to hear that Stephanie-Ann was able to assist you promptly and professionally. Your confidence in Titan Fitness means a lot to us, and we look forward to serving you with quality products and exceptional service in the future.
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