TITUS Skateshop Reviews 3,067

Really great customer service when faced with extortionate customs charges when ordering a jacket to the UK.
Assured me I could not pay them and get full refund once jacket returned to them, could pay it and if it didn’t fit could get refund, and also offered to refund me the Germans customs on their end when I did pay them to have my jacket released from customs.
With this great service and refunding me half the customs, the jacket still cost less with them than it would elsewhere.
Really pleased and would recommend to anyone. Particularly with Miguel in customer services, who was super responsive throughout and so helpful 😊

Exelente customer service, ordered a deck and it had a fabrication fault , they refunded no problem. 100% recomend shop !!!

Delivery was great as expected. My parcel arrived within 2 workdays, which is totally reasonable given the distance and the ongoing situation we're in.

Then, I had to contact support. First, I got in touch using Skype chat, which was very fast and convenient. (FYI: They also offer contact via WhatsApp)

And then I had to write an email and I got one of the fastest and nicest replies ever.
Very uncomplicated, solution-oriented and overall very friendly.

Can recommend!

Ordered from the UK, great value but amazingly items arrived within 4 days and no sure if I got lucky but no additional shipping charges. Very happy customer!

Great products, arrived quickly and with no hassle. Will definitely use this shop again.

Feel there are better international skate shops where you can order in your own currency and don’t risk losing money during returns due to shifting exchange rates

Worst experience ever.
So the tracking say my order was delivered, while actually it was not. I write to the DHL support and they say that the shop used the same tracking number for two different shipments for two different customers.
Then i write to the titus support and they are like "sorry we messed up the tracking number but everything is fine, DHL is delivering both packages and you'll be fine".
Then after another week of waiting i write to their support once again. And guess what they tell me? "We just checked your order tracking, it says the package was delivered". And that's it, turns out i pay not for a product but for the fact that dhl tracking saying that the product has been delivered.

Edit: I finally got my order after some number of emails to support. Still, although the issue was resolved, it was such an unpleasant adventure. It seems like the support only became 'supportive' after this bad review was left. But maybe it's just a coincidence. I mean, if you mess something up, you should be like "we're going to make sure everything goes well" and not like "yeah, we did a bad job but now YOU wait and then YOU send us messages and ask us to try to fix the mess we made"

Absolutely wonderful - Antonella was incredibly helpful and kind.

Had an issue and they helped out and fixed it! Great skateshop and hope to support them in the future!

Worst customer support and a hell of mistakes in order process and send back.
Edit: I ordered a blue Griptape which came in black with a Cap punshed into the small package with the griptape, so the Cap is damaged and crunshed into oblivion. I called customer support and they said they dont have a blue griptape and I should send the 2 items back. Now what your genius company did was, sent another black griptape despite Email communication. Now even worse you give the customer the blame... I JUST CANT STRESS ENOUGH TO NOT ORDER AT YOUR COMPANY.

Titus has an amazing selection of products, all what I needed I found on one website!

I'll be buying again soon.

One time I ordered some decks and independent bolts, when the package came it was a little beaten up. But I can't blame Titus for how their packages are treated. I was however little bit mad because there weren't any bolts in the package I waited 1-2 weeks and they forgot my bolts. I filed a report somewhere on the Titus website but didn't receive any affirmative that its received or getting resolved.
Sorry Titus, but this experience discurrages me to order anything from your website anymore.

Great selection and customer service.

It's been 10+ days since I made my purchase on Titus, and my order still hasn't shown up... It could just be the delivery service's fault, but still.

I order some clothing form the Netherlands and all items has been delivered. Not only fast, but also nicely wrapped.
I would definitely order again.

on the day and date:30.09.2020
I ordered a skateboard at a titus store. and I made a payment via transfer. and I saw for myself the bank clerk saw their computer to me the payment was successful. and screen shots. I have sent my money transfer. to titus email. but until now the orders I didn't they send their word I haven't paid it is clear proof of my money transfer I have sent to the email titus. but they still lied to me. told me to go back and forth to the bank and they told me to transfer the money again if I wanted to. my order was sent right. . even though I saved my money for a long time to buy a skateboard. and they lied to me until now they did not send my goods