TK Maxx AT Reviews 

I buy items thoughout the year, mainly In the Autumn & Chrstmas.I usually leave items, in bag to return to later,when I get to my laptop to check out.For some reason PayPal will not let me check out on my mobile? No other online retailer removes items from my bag,accept TK Maxx?Which means I then need to make another list again! Is there a reason asto why TK Maxx do this?

Absolutely fake RRP prices!!! Fake discounts prices!!! Misleading customers to make purchases!!!
The company has gone down hill in the past 8 years and getting worst and worst!

The shoes collections became overpriced garbage !!!

7 or 8 years ago TKMAXX use to be good and I use to shop but in the past 4 years I only went back once and I remembered why I stop going!

I DO NOT RECOMMEND!

I DO NOT RECOMMEND TKMAXX

Communication was great, solution top! Thank you very much!

Dee Dee at your Bournemouth store was really helpful in dealing with the price tags which were tying up the sleeve and cuff of the garments we needed to try on in the fitting room.

I love this store in Scarborough and shop there regularly. The staff are lovely. My bug bear is the win 250 pound gift. The ap is not user friendly. It refused my date of purchase till I gave up! Very frustrating!

The one stare is to the store manager in Amsterdam center- called GIGI. An unpleasant ruud not representative ( very fat and ugly dressed woman). Treats all the workers like her slaves. Shouting on customers.
VERY Unprofessional and unpleasant to hear her shouting and talking to customers!
To be considered to be removed to give the store more friendly and professional service!!!

First time I’ve ordered online with Tk max and it will be the last.I ordered a jacket 44r and they have sent a 44 euro size uk size 34.Needed it for a wedding but now I’ve got to mess around getting it returned It took a week to arrive to boot …never again ☹️

Tks very much lady AMANY for HA 40 QX South Ruislip, very generous and helpful. all the best 🙏

I am in Rockhampton, Queensland and the store at Stockland is always tidy. I found the staff to be friendly and helpful and the range of skin care, hair care products, soaps and hand washes to be very well priced and different from anywhere else up here.

My recent experiences at this store (Broadmead, Bristol) have been disappointing. Not only has the quality of products declined, but I also encountered a less-than-satisfactory interaction with the staff and management.

I approached a staff member to confirm the price of an untagged product, but the team leader decided to charge me based on what she assumed was a similar item. When I politely questioned this, she repeatedly cut me off, not allowing me to fully express my concerns. As tensions rose, I asked to speak with the manager, who quickly adjusted the price but seemed more interested in brushing me off than addressing the issue properly.

Despite my calm demeanor, I was left dealing with two staff members who acted as though they were doing me a favor, rather than acknowledging and rectifying their mistake. Their approach was dismissive and unkind, lacking any effort to uphold consumer rights or provide clarity.

It seems like both the staff and management could benefit from training on customer service and consumer rights. Additionally, TK Maxx might want to consider ways to boost employee morale, as unhappy employees are less likely to deliver a positive shopping experience.

VERY GOOD ON

Friendly helpful staff member Jen

Had a 5 star experience in your store, was told by cashier to go online for feedback draw ($200), but the survey number on docket is not available. Tried all possible numbers on cash docket, all incorrect. That was a 1 star experience.

It is always an adventure as I never know what I will find in your stores. Love the experience and the wonderful service I get from your staff, every time I shop at TK MAXX

High Wycombe store
ABSOLUTELY DISGRACEFUL
SERVICE ,one staff called Hamzah pretended he was on a break and then told me to go away and not complain .the girl at the changing room said she doesn’t care if anyone complains as she’s on shit money,her words…. Then she said they don’t have a store manager …. What awful service

Staff very friendly and helpful .
Found what I was looking for

I visited the Stockport Store on 31.1.25 with my mum who had been gifted a multi store gift card.
We thought it was a card that could be used straight away to put towards payment of two handbags. But how wrong were we! You have to download the app and put the card number in. This proved extremely difficult as my phone wouldn’t connect. The lady helping us was called Andrea. She was patient, kind, helpful and totally supportive. After at least 30 minutes of struggling to pay for the items we/she conquered the task. I would like to applaud Andrea and thank her for her support, effective outcome and friendliness. TKMAX, you are lucky to have such a wonderful member of staff 👏🏻👏🏻.

Aweful company to deal with especially online. Poor customer service that is not to be expected especially when ordering high value items - cheap for a reason bad products, bad service poor customer respect!
Don’t bother ringing customer service - they have NO CUSTOMER SERVICE

Naheed at the Ilford branch was incredibly friendly and helpful. She went out of her way to assist me with processing my return, and I was very impressed with her excellent service and demeanor. She remained calm, polite, and attentive throughout, making the experience very pleasant.

Love the shop but online is not good. Placed an order 14 days ago still no sign of it. Can't speak to anyone. Email takes 10-14 days for them to reply to and the automated response just goes round in circles. No way of finding anything out. Poor.