TK Maxx AT Reviews 

My fav shop ever the best products that you can find.Such a shame that the cosmetic side that has discounted prices are not arranged and packed a little as some people ramaging are nasty not to
mention unhygienic as they are trying the products and devalue them.Also the jewelery section where most of earings bracelets rings are not worth the price as again people steal loads and are not complete,perhaps a more sealed packing for earrings and check all rings are zip tied properly as well as bracelets, as i recently had to watch in your store in Portsmouth Hilsea 2 adults trying and i think in the end acomplishing to take a ring from its box as by the sounds of it the bloke really liked it but was kind of expensive .Not to mention many others with other things.Shame as its a wonderfull store with such good prices.

Staff are rude, no thank you or please , well I will not spend money in a shop when the shops are scruffy , no help, a big heap of mess, then you get to the slow checkout staff who are only polite to certain people

I lost a special Christmas gift in store today and really believed it gone. The assistants used their cameras to find where it was left. They saw the person who picked it up, & after nearly an hour hadn't handed it in.
Then scanned to find they were still in store, found the customer and retrieved my package.
I was so relieved to have it back. The staff were so marvelous with their concern for my predicament and help given was beyond anything expected.
Thankyou ladies, TK Max Cascades Portsmouth.

Great shopping experience at TK Max ! I bought gifts like flower baths, table decorations, and a cosmetic holder. Everything was high quality and beautifully designed. Excellent service and a great variety of products. Highly recommend!

It is very hard to work for the public as you get all kinds and is very hard to please everyone .It depends on the mood off the customer as well.I was served with a pleasant shop assistant in Tk Max in Newtownards Belfast her name is Alex she was so helpful and chatty it makes your day when you get someone like this also when you’re a pensioner it’s just nice to be served with a smile .

I was yesterday at tkmax Edgware branch and had an issue with my gift voucher, I was seen by the Manager Nick, he was absolutely fantastic, extremely helpful and polite and sorted the issue so well .
I wish to thank Nick for being so supportive and wish him all the best .

I was totally insulted by Staff member today i won’t name him at the Coventry ghallager and I shop in there all the time . There was a Tommy Hilfiger pair of glasses with ni price . I asked the staff member for a price he kept saying it designer it be £5o . I said I just want to know if it cheap I buy it so he came back saying it was £50 I left it . I found some Bennie hat all priced differently there was same one and one was priced at £9.99. I picked that one went to pay the boy stared st me for what seemed a minute checking something in his phone and then charged me £9.99. Then he said can I hold on went for ages came back and said it was £24.99. It wasn’t about paying the difference it was the principle of why he took £9.99 making out like I tampered with it. I took a picture of the price tag as you can see it never been tampered with it was the price they stuck on . I did complain to the manager and did say I thought they had to honour the price under consumer law . She said they don’t have to and gave me a refund . In the past I have been told the same item can be priced differently depending on the time they brought the item . I will be complaining to Head office I have never felt so insulted all because I thought I go for done retail therapy after a hard day at work .

Do not buy from TK Maxx. They are dishonest. Two weeks ago, I placed an order for an armchair. I received a confirmation, but noticed the delivery address was incorrect—it was my previous address, which I moved from 10 months ago. I immediately tried to change the address or cancel the order, but the system didn't give me either option.
I contacted customer service and explained the situation. They told me to wait until I received a tracking number, after which I could change the address. However, that never happened, and I couldn’t update the address. I called TK Maxx again, and they assured me that even if the item was delivered to the wrong address, I could request a refund from my bank. That turned out to be a lie.
I never received the armchair, but I was still charged. Now they are telling me that since the item was delivered to the wrong address, there’s nothing they can do. I even had a case number with them, but their customer service has been completely unreliable. Don’t trust them.

TK Maxx treasure card is an absolute waste of time. They used to give you little free gifts of things like coffee, sweets, toiletries but now it's all competition after competition which you have absolutely no chance of winning. Why offer a treasure card when there is no reward? Misleading.

They sold it to me. 3 fake Dolce Gabbana t-shirts. And by some cunning. Covering up does not solve the problem. Please check all your goods. They are selling fake products.

I really like shopping at TK Maxx and have bought some great stuff but……when the staff at the service desk say keep your receipt and enter to win a $200 gift voucher forget it! You need a degree to enter which I tried to do multiple times and then it says your time has passed,when I was only there yesterday.Never again.

bought a homes and gardens candle at my £7.99, i often pickup candles there and put them away for gifts. I decided to use this particular one for my downstairs toilet .Afyer 1 hour my whole room was smoke damaged including ceiling!! .Cost me to clean and even yet still some marks in grout, ceiling had to be block painted and then 3 coats of paint at the cost of £200.i informed shop who advised me to speak to customer service which i did, long and short nothing they could do as i had obviously paid cash and never kept receipts.Very disappointed and needless to say won’t be shopping there again.Candle was new on flat surface plenty of room and no open windows, just burned black smoke from wick

Why on earth does TK Max staff put the reduced sticker on top of the original price sticker so that shoppers cannot tell if the item is a bargain or not.

Today I travelled to the Metrocentre store, taking two buses to get there as this store is larger and has more choice. On browsing, I picked up an opened box of serum and touched the rollerball of the bottle on my hand. The assistant said 'can you not do that'. I said the box was damaged and was already opened. She replied rudely 'it doesn't matter, you can't do that'. I was a bit surprised and walked away. If TK Max wants to treat customers with this level of contempt over such a small issue, they should clear shelves of open/damaged products. I don't think I'll bother going out of my way to shop there again.

the parcel was delivered to the wrong address. When we called the delivery company they said they would sort it out in 48 hours, but nothing happened. After 2 weeks of waiting for the parcel that didn't arrive, when we asked for a refund, the answer was they had to make an investigation first.
As a customer isn't normal the suffer because I chose to shop with TK Maxx.

worse service ever . been waiting for the cctv where i was wrongly accused for theft and fraud at tkmax st.albans store at the maltings on the 29th feb 2024 . and till today they havnt rpovided me the cctv even after requesting after talking to the store manager where he said he will keep it ready but i have to go through proper chanel which i did . i had to fill a form to requets the same .but till today neither the cutomer service nor the store done anything to send me the cctv yet . delays are to fabricate the system to destroy the evidence thats are the tactics ben used . now please donnot reply to this review till you send me the cctv . and also please dont say this is not the platform to resolve this issue . the customer service platform dint do nothing till today neither did the store manager who called me without even asked to be called .and also please dont ask me to email nor call customer service . i have done that ever since feb this year till today . what a shame that i have been shopping at this local store ever since it was opened and never had any issue whats so ever .

In February have been to TK maxx Scarborough I've bought a suitcase because I was travelling on holidays during my travel the suitcase let me down The zippe not working properly ,today I went back to TK max with evidence with the receive and the suitcase was still in warranty The manager wasn't helpful at all didn't give any support any compassion Very poor customer service I will not go to Scarborough TK max
after more than 17 years using the shop what a shame very disgraceful

Great choices at an unbelievable low price

Store well laid out Easy to find what I was looking for good range of product and great price Friendly staff

Great Customer service - Manager Daria@ the Kingston store