Tls Solicitors Reviews 

219
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, and exceptionally helpful. Many found the team to be friendly, caring, and knowledgeable, making the legal processes easy to understand and navigate. The service provided is frequently described as outstanding, with people appreciating the smooth, straightforward, and proactive approach. Reviewers highlight the company's ability to listen to their needs, provide great advice, and keep them well-informed throughout. The overall experience is often noted for its efficiency and the personalized attention received, with many expressing their intent to use the company again for future legal needs.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers highly recommending the company for various... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that staff are warm,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Took advantage of the Free Wills scheme to create our first will. Had the pleasure of meeting with Lucy who immediately put us both at ease, and answered any questions we had without any delay... See more

Rated 5 out of 5 stars

We used TLS solicitors to draw up our wills. Cristina and Ellie were caring, helpful and professional throughout the process. Cristina had provided all the information on our initial visit. She had en... See more

Rated 5 out of 5 stars

Rachael took over the conveyancing of our deceased brothers' property at short notice. She was quick to grasp the situation and the problems, particularly related to Land Registry. She took the time t... See more

Rated 5 out of 5 stars

We initially met Hannah during the free wills offer. She quickly identified our specific needs with regard to a change of tenancy, to protect our property as much as possible, in case of care home fe... See more


Company details

  1. Conveyancer
  2. Estate Planning Attorney
  3. Law Firm

Written by the company

With offices in London and Cornwall, we offer a full range of legal services to individuals and companies alike from commercial and residential conveyancing to dispute resolution, from employment law to probate, wills and trusts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

219 reviews

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4.9

All reviews

(219)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

TLS Solicitors

I went with TLS Solicitors after a recommendation from a friend. Confidence in the service waned early on after a lack of communication and personable qualities. At one stage my solicitor took two holiday breaks and then announced they were leaving. At this point I considered switching solicitors.

After relaying my disgruntled thoughts to my new case handler I decided to give the company one last opportunity. Her name was Delyth Thomas and she delivered an excellent service that restored my faith in the company. Communication was timely and this included call backs at regular intervals as promised.

My family are enjoying our beautiful new home that seemed an eternity away at one stage. Thanks to Delyth’s efforts I am now a very satisfied customer. Due to my early encounter, I cannot rate the overall experience as five stars. However on a personal level, Delyth gave me a 5 star experience!

September 15, 2021
Unprompted review
Tls Solicitors logo

Reply from Tls Solicitors

Thank you for your review, and we are pleased you are enjoying your new home.

Kind regards,
TLS Solicitors

Rated 5 out of 5 stars

Totally recommend this solicitors

Totally recommend this solicitors. Matthew looked after the purchase of my apartment recently. He replied quickly , sometimes immediately to all my enquiries and kept me informed of progress. I wouldn’t hesitate to recommend TLS or use them again.

September 8, 2021
Unprompted review
Tls Solicitors logo

Reply from Tls Solicitors

Thank you for your review, we are pleased you had a positive experience with TLS Solicitors and Matthew.

Kind regards,
TLS Solicitors

Rated 3 out of 5 stars

Although at first my account changed…

Although at first my account changed hands a few times so it was difficult to know who was dealing with it, (hence the 3 star review) once Delyth Thomas took over it was very different. Delyth was very professional, keeping me updated regularly, is not afraid to pick up the phone and actually speak to me which makes things so much easier to sort and she managed to get everything done in record time. I was very pleased with the level of service by Delyth.

August 23, 2021
Unprompted review
Tls Solicitors logo

Reply from Tls Solicitors

Thank you for your review.

Kind regards,
TLS Solicitors

Rated 5 out of 5 stars

Professional, friendly, straightforward.

I couldn't recommend Louise and her team highly enough. Both her and her co-worker Kate dedicated their full efforts in helping us buy our house. The process from start to finish felt seamless. We now have a wonderful home thanks to this wonderful team.

July 18, 2021
Unprompted review
Tls Solicitors logo

Reply from Tls Solicitors

Thank you for your review, we are pleased you had a positive experience with TLS Solicitors.

Kind regards,
TLS Solicitors

Rated 5 out of 5 stars

Excellent service

Excellent service. Always responsive and guided throughout the whole process.

July 7, 2021
Unprompted review
Tls Solicitors logo

Reply from Tls Solicitors

Thank you for your review, we are pleased you had a positive experience with TLS Solicitors.

Kind regards,
TLS Solicitors

Rated 5 out of 5 stars

Although at first my account changed a…

Although at first my account changed a few hands so it was difficult to know who was dealing with it, by the end Delyth Thomas saw us through to completion. Delyth was very professional and kept us updated regularly, she managed to get everything done in record time all the while delaing with less than usual situations, getting us to complete before the stamp duty holiday ended. We were very pleased with the level of service and would definately reccomend tls solicitors.

July 5, 2021
Unprompted review
Tls Solicitors logo

Reply from Tls Solicitors

Thank you for your review, we are pleased you had a positive experience with TLS Solicitors.

Kind regards,
TLS Solicitors

Rated 5 out of 5 stars

Efficient, helpful and understanding.

During June, when solicitors and conveyancers were flat out for the end of the month, Rachael was always understanding of my situation and determined to see the transaction through. I am so pleased I put my trust in TLS (on recommendation) to get an urgent job done. My stress levels, which were off the scale at the time, were kept to the possible minimum - thank you so much to Rachael and Jasmine.

July 5, 2021
Unprompted review
Tls Solicitors logo

Reply from Tls Solicitors

Thank you for your review, we are pleased you had a positive experience with TLS Solicitors.

Kind regards,
TLS Solicitors

Rated 5 out of 5 stars

Great and efficient service

We dealt with Jasmine and Rachael, both fantastic, we didn’t have a straight forward conveyance as house was owned by four people, one of whom lives in USA. This caused no problems to them at all and they got documents ready in advance to prevent any delay from the states. They always kept in touch by phone and email, and nothing was a problem. Fantastic, friendly and efficient, would definitely use them again

June 25, 2021
Unprompted review
Tls Solicitors logo

Reply from Tls Solicitors

Thank you for your review, we are pleased you had a positive experience with TLS Solicitors.

Kind regards,
TLS Solicitors

Rated 5 out of 5 stars

Professional and caring

Our house sale was dealt with by Matthew at TLS. From the beginning he couldn't have been more helpful. He always responded to my questions quickly and made sure the whole process was as stress free as possible. He kept me informed every step of the way and nothing was too much trouble.

June 25, 2021
Unprompted review
Tls Solicitors logo

Reply from Tls Solicitors

Thank you for your review, we are pleased you had a positive experience with TLS Solicitors.

Kind regards,
TLS Solicitors

Rated 5 out of 5 stars

Thanks to Delyth who has dealt with my…

Thanks to Delyth who has dealt with my sale.

Especially during this month in which solicitors are overwhelmed, she has managed to help in concluding the all process within the planned time, also reassuring me when I needed to be.

Thank you!!

June 25, 2021
Unprompted review
Tls Solicitors logo

Reply from Tls Solicitors

Thank you very much for your kind 5-star review. We truly appreciate you taking the time to share your experience. It has been our privilege to assist you, and we are delighted to know you were satisfied with our service.

Should you require any further legal support in the future, please do not hesitate to get in touch.

Rated 5 out of 5 stars

Sales of property

Absolutely first class service. Louise Smith and Kate dealt with the sale of our property. Communication was excellent throughout the whole process, our calls both professional and friendly and nothing was too much trouble whatever the query. Everything was actioned first time no need to revisit at any time. Even though I’m sure there was a lot of people completing on the same day as us, everything went through early on and that is testament to their commitment to the customer. Would highly recommend both and thank you so much for all your help.

June 19, 2021
Unprompted review
Tls Solicitors logo

Reply from Tls Solicitors

Thank you very much for your kind 5-star review. We truly appreciate you taking the time to share your experience. It has been our privilege to assist you, and we are delighted to know you were satisfied with our service.

Should you require any further legal support in the future, please do not hesitate to get in touch.

Rated 5 out of 5 stars

Fantastic Service on Property Purchase

Thank you to Helen and Danielle for their fantastic work on our purchase. The communication was excellent and they were very patient with our needs. Cannot recommend them highly enough for their professionalism and expertise. Would recommend TLS to anybody regarding their conveyancing needs.

June 13, 2021
Unprompted review
Tls Solicitors logo

Reply from Tls Solicitors

Thank you very much for your kind 5-star review. We truly appreciate you taking the time to share your experience. It has been our privilege to assist you, and we are delighted to know you were satisfied with our service.

Should you require any further legal support in the future, please do not hesitate to get in touch.

Rated 5 out of 5 stars

Excellent service by the immigration team

Excellent service provided by the immigration team, special thanks to Thatiana and Kaz for helping us so much with our visas! Top class lawyers! Highly recommended!

June 4, 2021
Unprompted review
Tls Solicitors logo

Reply from Tls Solicitors

Thank you very much for your kind 5-star review. We truly appreciate you taking the time to share your experience. It has been our privilege to assist you, and we are delighted to know you were satisfied with our service.

Should you require any further legal support in the future, please do not hesitate to get in touch.

Rated 5 out of 5 stars

Malwina at TLS was the solicitor on our…

Malwina at TLS was the solicitor on our house purchase and I cannot speak highly enough of her due diligence, patience, guidance and ethics on our very frustrating and quite challenging case. I would highly recommend her, thank you Malwina for everything you did for us.

May 28, 2021
Unprompted review
Tls Solicitors logo

Reply from Tls Solicitors

Thank you very much for your kind 5-star review. We truly appreciate you taking the time to share your experience. It has been our privilege to assist you, and we are delighted to know you were satisfied with our service.

Should you require any further legal support in the future, please do not hesitate to get in touch.

Rated 5 out of 5 stars

Over the course of 4 years it was one…

Over the course of 4 years it was one of the most stressful years in waiting for such a dreamed VISA ,in the first years we left it in the hands of a lawyer who unfortunately made us almost lose hope, but then we decided to put it in another hand of a lawyer called Tathiana Navas in which she was totally professional until she got a positive response from the Home Office, Tathiana Navas worked hard looking for all kinds of help to make everything work, it was stressful because due to the lack of professionalism of the first lawyer she had to correct several serious errors , but the result finally arrived with Visa ...
Im really so happy
Thsnk you Tathiana Navas

May 24, 2021
Unprompted review
Tls Solicitors logo

Reply from Tls Solicitors

Thank you very much for your kind 5-star review. We truly appreciate you taking the time to share your experience. It has been our privilege to assist you, and we are delighted to know you were satisfied with our service.

Should you require any further legal support in the future, please do not hesitate to get in touch.

Rated 5 out of 5 stars

Absolutely first class.

Absolutely first class.Louise Smith and team dealt with the sale of our house and the purchase of our new home.Communication was excellent throughout the whole process and plenty of phone calls were dealt with very politely and professionally

May 20, 2021
Unprompted review
Tls Solicitors logo

Reply from Tls Solicitors

Thank you very much for your kind 5-star review. We truly appreciate you taking the time to share your experience. It has been our privilege to assist you, and we are delighted to know you were satisfied with our service.

Should you require any further legal support in the future, please do not hesitate to get in touch.

Rated 5 out of 5 stars

Great service

Great service, talked me through the whole process of my conveyancer and were always available if I had questions (which I had quite a few). Wouldn’t hesitate to recommend.

May 12, 2021
Unprompted review
Tls Solicitors logo

Reply from Tls Solicitors

Thank you very much for your kind 5-star review. We truly appreciate you taking the time to share your experience. It has been our privilege to assist you, and we are delighted to know you were satisfied with our service.

Should you require any further legal support in the future, please do not hesitate to get in touch.

Rated 5 out of 5 stars

Efficient dedicated team.

Excellent service throughout the transaction by my conveyancer, Rachael. The team at TLS were quick to respond and sensible with their advice. I had the feeling throughout that my representative had my interests at heart through some tricky negotiations.
I, wholeheartedly, recommend this company of conveyancer.

May 8, 2021
Unprompted review
Tls Solicitors logo

Reply from Tls Solicitors

Thank you very much for your kind 5-star review. We truly appreciate you taking the time to share your experience. It has been our privilege to assist you, and we are delighted to know you were satisfied with our service.

Should you require any further legal support in the future, please do not hesitate to get in touch.

Rated 1 out of 5 stars

WORST LAW FIRM EVER!!!!

I find the client care extremely poor.
I am very dissatisfied with TLS solicitors services as the communication has been appalling througout the whole process of the property purchase. It takes weeks to get a response, and it is still not even clear who is my case handler, however my case has been with them for 4 months now!!!
Speculations were made about the handover dates, but they seem to find excuses for everything.
Oh, and they charge an arm and a leg for their horrible services.
I would never ever do business with them again!

May 4, 2021
Unprompted review
Rated 5 out of 5 stars

I super recommend their work they are…

I super recommend their work they are super attentive and very fast, and I am very satisfied with their work thanks for the attention 😃😃

April 22, 2021
Unprompted review
Tls Solicitors logo

Reply from Tls Solicitors

Thank you very much for your kind 5-star review. We truly appreciate you taking the time to share your experience. It has been our privilege to assist you, and we are delighted to know you were satisfied with our service.

Should you require any further legal support in the future, please do not hesitate to get in touch.

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