Tls Solicitors Reviews 

219
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly approach, making interactions pleasant and reassuring. Many people highlight the exceptional customer service, noting that employees are knowledgeable, efficient, and take the time to understand individual needs. The overall service is frequently described as excellent, with consumers appreciating the straightforward and smooth process from start to finish. Reviewers often mention the efficiency and quick turnaround, especially when dealing with important legal matters like wills and property conveyancing.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the efficiency,... See more

Customer service

Customers had positive experiences with customer service, consistently describing staff as warm, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Took advantage of the Free Wills scheme to create our first will. Had the pleasure of meeting with Lucy who immediately put us both at ease, and answered any questions we had without any delay... See more

Rated 5 out of 5 stars

We used TLS solicitors to draw up our wills. Cristina and Ellie were caring, helpful and professional throughout the process. Cristina had provided all the information on our initial visit. She had en... See more

Rated 5 out of 5 stars

Rachael took over the conveyancing of our deceased brothers' property at short notice. She was quick to grasp the situation and the problems, particularly related to Land Registry. She took the time t... See more

Rated 5 out of 5 stars

We initially met Hannah during the free wills offer. She quickly identified our specific needs with regard to a change of tenancy, to protect our property as much as possible, in case of care home fe... See more


Company details

  1. Conveyancer
  2. Estate Planning Attorney
  3. Law Firm

Written by the company

With offices in London and Cornwall, we offer a full range of legal services to individuals and companies alike from commercial and residential conveyancing to dispute resolution, from employment law to probate, wills and trusts.


Contact info

4.9

Excellent

TrustScore 5 out of 5

219 reviews

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4.9

All reviews

(219)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

Christina and Billy were excellent!

I used TLS to write my Will. It was an absolute pleasure to meet and work with Christina and Billy to finalise my Will. I was very impressed by their professionalism and attention to detail. They were warm, engaging, supportive and knowledgeable, I felt completely at ease with them. An asset to TLS and the reason I plan to continue as a client of TLS.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Cristina has just written our Wills, most helpful, knowledgeable, lovely lady would definitely see her again thank you so much.
Went back to witness the Wills, saw Cristina again and Billy whom was knowledgeable, helpful and would happily see and use this company again. Thank you!

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

A First Class example of Customer Service

TLS and Rachael Ash in particular have provided us with a First Class service in helping to remortgage our property. Rachael always returned calls or emails the same day and kept us 'bang up to date' with every twist and turn. We can't recommend TLS more highly.

February 6, 2026
Unprompted review
Rated 4 out of 5 stars

Simple straight forward process

Dealing with my local branch in Newquay was very good and Amelia was very thorough and quick to get things moving to produce my new Will. Although I only met her colleague Ellie briefly she stood out for being very professional and polite/friendly as well.
My only frustration was having to deal with another person in a London office who did not make the changes I had requested and so it was sorted in Newquay on the day of signing. Maybe too many people getting involved.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

We were signposted to TLS solicitors…

We were signposted to TLS solicitors for our Will writing service. We have been very impressed & thankful for the way this matter was dealt with in a seamless, professional & approachable manner. We can’t thank you enough & would highly recommend.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

I have used TLS for many years now

I have used TLS for many years now, handling sales and purchasing. Firstly, it's always nice to be able to call and speak with the solicitor dealing with one's case or receive a prompt callback with up to date information. It's also assuring to have trust and confidence in the firm to be doing what is necessary so one can get on with all the other necessities required in buying or selling your property. Well done Rachael Ash & TLS you were brilliant! thank you 🙏🏼

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

I recently used TLS for my house sale…

I recently used TLS for my house sale and purchase.
Rachel and the team were fantastic and assisted me with everything.
The team were very responsive and kept me updated throughout the process.
Despite some challenges, they made the process smooth and stress-free.
I would highly recommend their services to anyone needing conveyancing.

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great service, highly recommended

We used TLS for the purchase of our house in Newquay. Everything went smoothly and Rachael kept us up to date and responded quickly to any queries we had. Would recommend to anyone, especially if purchasing on Duchy of Cornwall land and dealing with the additional covenants and complexities.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Amelia was amazing she was…

Amelia was amazing she was understanding and quick to answer any questions I had regarding setting up a will.
The whole process was professional and quick and my views where listened too.

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful and professional

We decided to write our wills with this company and from day 1 they have been exceptional. They listen to what you require and give great advice and made sorting out our wills and deeds on our house so easy and smooth. We would thoroughly recommend this company!

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Good conveyancing

Rachael Ash was proactive and kept us informed throughout the process. The sale took nearly eight months, through no fault of Rachael's and she kept us informed at each step, even pushing back when the buyers' solicitors made some unreasonable requests. I'd have no reservation in recommending Rachael.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended – Professional, Dedicated, and Local

I cannot recommend TLS Solicitors highly enough for their exceptional service during my recent house sale and purchase.
From the very beginning, the process was seamless. They provided a clear, transparent quote right away, and because they are local, it was incredibly convenient to be able to drop in person to deliver forms and documents.
Our solicitor, Rachael Ash, was simply outstanding. She worked tirelessly against constantly shifting deadlines to ensure we managed to exchange before Christmas for an early January move. Rachael’s dedication was above and beyond; she even worked on her days off to address last-minute queries and keep the momentum going.
The entire team at TLS is friendly, professional, and excellent at progressing things forward. If you want a firm that is proactive and truly cares about their clients, look no further.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Very efficient service

Very efficient service, fast turnaround and hit some tough deadlines, easy to work with and I look forward to working with the firm and Rachael Ash again.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

A very satisfactory result

Cristina met us, put us at our ease and took us through the process of making our wills, listening carefully to our circumstances. Hannah then synthesised our wishes into simple and straightforward wills. We were most impressed with all aspects of the service.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

As part of Free Wills month I chose TLS…

As part of Free Wills month I chose TLS solicitors and dealt with their Newquay office. Amelia was very efficient and helpful throughout the whole process - and very understanding when my PC Teams connection was not the best!! The whole process was very straightforward and Cristina and Cameron in the London office rounded off a very good experience by arranging the signing and witnessing of my Will. Happy to recommend based on this experience.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Free Will Scheme

Took advantage of the Free Wills scheme to create our first will.

Had the pleasure of meeting with Lucy who immediately put us both at ease, and answered any questions we had without any delay whatsoever.

The will process was painless and trouble free, from start to finish.

We would happily use Hannah, Lucy and colleagues again should any future legal needs arise

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

I needed to get my will updated

I needed to get my will updated - relatively quickly. The team was very efficient on the phone; giving me a date and time for a meeting the following week. Plus, they sent me a questionnaire which helped me think through my wishes as well as help them prepare for the meeting. Cristina - when conducting the meetings and managing the content and amendments - was very professional, engaging and a delight to work with. Thank you.

December 9, 2025
Unprompted review

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