Took advantage of the Free Wills scheme to create our first will. Had the pleasure of meeting with Lucy who immediately put us both at ease, and answered any questions we had without any delay... See more
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Review summary
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Reviews shaping this summary
We used TLS solicitors to draw up our wills. Cristina and Ellie were caring, helpful and professional throughout the process. Cristina had provided all the information on our initial visit. She had en... See more
Rachael took over the conveyancing of our deceased brothers' property at short notice. She was quick to grasp the situation and the problems, particularly related to Land Registry. She took the time t... See more
We initially met Hannah during the free wills offer. She quickly identified our specific needs with regard to a change of tenancy, to protect our property as much as possible, in case of care home fe... See more
Company details
Written by the company
With offices in London and Cornwall, we offer a full range of legal services to individuals and companies alike from commercial and residential conveyancing to dispute resolution, from employment law to probate, wills and trusts.
Contact info
19 St Michaels Road, TR7 1LL, Newquay, United Kingdom
- 01637872361
- Hannah@tls-solicitors.co.uk
- www.tls-solicitors.co.uk
4.9
Excellent
219 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reliable Solicitors in Central London
I have just completed my Will with TLS Solicitors. Everything was handled very professionally and everyone I dealt with was pleasant and knowledgeable. Initially dealing with Hannah Smaldon and then Vikki-Jane. Finally signing the documents and meeting Cristina and Megan.
May 22, 2025
Unprompted review
Excellent, Professional Will Service
I recently visited TLS in Hannover Square to finalise my will. Christina and Mandy were both highly professional and respectful throughout the process. Christina carefully reviewed the draft with me, helped correct a small mistake, and added details about my charity donation. Everything was handled smoothly and clearly. I felt well supported and in good hands. I would happily recommend TLS to my family and friends.
May 20, 2025
Unprompted review
5 Stars
5 Stars - Excellent Service for My Will
I recently used TLS Solicitors to help me prepare my will, and I couldn't be happier with the service I received. The team was professional, efficient, and incredibly supportive throughout the entire process. They explained everything clearly, answered all my questions, and made what could have been a complicated task feel very straightforward.
I felt completely at ease knowing my wishes were being carefully listened to and accurately recorded. I would highly recommend TLS Solicitors to anyone looking for reliable and friendly legal assistance with wills or any other legal matters.
Thank you to everyone at TLS for your excellent service!
May 20, 2025
Unprompted review
Christina was very helpful and…
Christina was very helpful and explained everything thoroughly. Highly recommend.
May 18, 2025
Unprompted review
Welcoming staff
Welcoming staff, very professional and efficient, Amelia who dealt with us was lovely. We would use TLS again
April 30, 2025
Unprompted review
Thank you to Amelia and Vikki.
Thank you to Amelia and Vikki for making my Will and Lasting Power of Attorney such a professional and easy process. A very impressive company I highly recommend.
April 24, 2025
Unprompted review
Thank you TLS Solicitors for helping us…
Thank you TLS Solicitors for helping us to compile our wills from start to finish acted in a highly professional way
March 26, 2025
Unprompted review
Disgraceful experience during Free Wills Month
I booked an appointment with TLS Solicitors in Hanover Square via Free Wills Month and travelled in from Kent, arriving on time with ID and all paperwork completed. I reported to reception, where the (very helpful) receptionist sent two messages to TLS to let them know I had arrived. When there was no response, he even went up to their office in person.
Despite this, no one came to meet me or made any effort to apologise or explain. I was left sitting in the shared reception area for 30 minutes and eventually gave up and left—angry, upset, and feeling completely disrespected.
I later received a voicemail—after I had already gone. Their excuse? That both staff were in a meeting together which “overran.” They didn’t prioritise a client who had travelled and waited patiently, and even with multiple messages and a personal visit from reception, they failed to respond. It’s hard not to wonder whether this would have happened if I hadn’t been using the Free Wills scheme.
Utterly unprofessional. Based on my experience, I would never trust them with anything, free or paid.
April 4, 2025
Unprompted review
Reply from Tls Solicitors
Thank you for your feedback. We are sorry that your experience did not meet your expectations.
You arrived on time for your appointment, and we acknowledge that you were left waiting for approximately 30 minutes. The delay was due to a meeting that ran over. When any meeting runs over, there are contingencies built into our scheduling to account for this. Unfortunately, on this occasion, the meeting went on longer than anticipated. It was unexpected and non-standard, but these things do happen. We understand from reception that you confirmed you did not wish to wait a couple more minutes. Had you been willing to wait just a few more minutes, we would have been able to see you as planned, and provide you with a full hour of our time, entirely free of charge.
You were not turned away, nor was your appointment cancelled or reduced. You were due to receive the same level of care and time as any other Free Wills Month participant. It is therefore disappointing that, rather than waiting, you chose to leave and then proceeded to leave a one-star review and contacted the organisers of Free Wills Month to request that our firm be removed from the scheme.
With respect, we believe this reaction is wholly disproportionate to the circumstances. A short delay, during which we were still prepared to provide you with the full benefit of the scheme, has resulted in an attempt to undermine both our practice and our continued participation in an initiative that benefits the wider public.
We are one of the only firms in the South East offering our services through Free Wills Month, and previously the only participating firm in Central London. We regularly accommodate individuals who travel from across the region to access this service. The fact that you had to travel from Kent is unfortunate, but it reflects the lack of local providers in your area, which is outside our control. Rather than supporting or acknowledging the effort we make to facilitate these appointments for people from a wide geographic area, your response suggests that this was used as a further criticism, which we believe is neither reasonable nor fair.
We are proud to have helped raise and secure over £5 million for charitable causes through Free Wills Month. We offer our time and legal expertise without charge to support that mission. Your experience, while unfortunate in timing, did not involve any refusal of service or negligence, and would have been rectified in full had you waited a few additional minutes.
We have also noted that the majority of the 45 reviews you have submitted on Trustpilot are one-star ratings. While you are of course entitled to express your views, such a pattern suggests a consistently negative reviewing approach, which calls into question the proportionality of your feedback in this instance.
We remain committed to providing high-quality legal services to all clients, whether paying or through charitable schemes. We also remain proud of our contribution to Free Wills Month and the genuine public benefit it delivers.
Sincerely,
TLS Solicitors
Happy!!
My requirements were met to my total satisfaction. Everything was clearly explained and my questions answered jargon free! Very quick and efficient in all dealings. Cristina is a very competent and understanding legal advisor and I would recommend her.
February 19, 2025
Unprompted review
Reply from Tls Solicitors
Thank you very much for your kind 5-star review. We truly appreciate you taking the time to share your experience. It has been our privilege to assist you, and we are delighted to know you were satisfied with our service.
Should you require any further legal support in the future, please do not hesitate to get in touch.
Will writing service - Free Wills Month
We got in touch with Tls Solicitors through Free Wills Month and they provided a friendly and efficient service.
Amelia, Hannah and Doris were very helpful and it was a pleasure to e-meet / meet them!
February 20, 2025
Unprompted review
Reply from Tls Solicitors
Thank you very much for your kind 4-star review. We truly appreciate you taking the time to share your experience. It has been our privilege to assist you, and we are delighted to know you were satisfied with our service.
Should you require any further legal support in the future, please do not hesitate to get in touch.
Contacted for free wills month in…
Contacted for free wills month in october waited 3 weeks for an appt then the process took 3 months took them 6 weeks to respond to a query no one seemed qualified to give a response finally signed end of jan one month later despite 2phone calls have still not recieved my hard copy . Hard work to deal with pleasant but hopeless
February 27, 2025
Unprompted review
Reply from Tls Solicitors
Dear Chrissy,
Thank you for taking the time to leave your feedback. Naturally, we are disappointed to receive a one-star review, particularly as we strive to provide a high standard of service and have received countless five-star reviews for our Wills team. In fact, we are also recognised on Martin Lewis' MoneySavingExpert as a provider of Wills and LPAs, further demonstrating the quality of our service.
The timeframes referenced in your complaint are fully in line with the expected norms under the Free Wills Network—a service for which you have not personally paid. As one of the very few, if not the only, central London law firms participating in Free Wills Month, our experience is that clients are overwhelmingly satisfied with the process. Your review does not reflect the many five-star reviews from clients who have received the same level of service and similar timeframes.
With regard to your certified copy of the will, we originally posted it on 29th January. When we became aware that you had not received it, we promptly sent a second copy on 25th February. Any delay in receipt was therefore due to postal service issues, which are outside our control. Furthermore, had there not been multiple amendments to your will at your request, the process may well have been quicker. Despite this, we made all requested changes without charging any additional fees.
Given these facts, we do not see any reason why we should not have received a four or five-star review. Even if you wished to deduct a star due to the postal issue in January, this would have been a matter outside our control and attributable to Royal Mail, not our service.
Upon reviewing your other Trustpilot reviews, we note that you have consistently given only one-star ratings to all businesses you have reviewed. This suggests that your default position is to leave the lowest possible rating, regardless of the actual service received. While we fully respect your right to share your experience, we do not believe this is a fair or reflective assessment of the service we provided.
We take all feedback seriously and are always happy to address concerns, but we also believe that reviews should be reasonable, balanced, and based on an accurate reflection of events.
Kind regards,
TLS Solicitors
My Will
Living in a rural area and being hard of hearing, Hannah Smaldon has been more than patient with me on the phone helping write my Will.
Being old school, it’s so nice to have documents sent though the post.
Well done and many thanks
February 7, 2025
Unprompted review
Reply from Tls Solicitors
Thank you very much for your kind 5-star review. We truly appreciate you taking the time to share your experience. It has been our privilege to assist you, and we are delighted to know you were satisfied with our service.
Should you require any further legal support in the future, please do not hesitate to get in touch.
free wills month…
Used this company under the free wills month. Excellent service. Everything explained thoroughly. The young lady was pleasant and went through everything with us. The young deserves a mention 'Amelia'.
February 7, 2025
Unprompted review
Reply from Tls Solicitors
Thank you very much for your kind 5-star review. We truly appreciate you taking the time to share your experience. It has been our privilege to assist you, and we are delighted to know you were satisfied with our service.
Should you require any further legal support in the future, please do not hesitate to get in touch.
Rachael Ash- fantastic solisitor
Rachael Ash- fantastic person. Professional, friendly and always happy to help. Highly recommend
February 14, 2025
Unprompted review
Reply from Tls Solicitors
Thank you very much for your kind 5-star review. We truly appreciate you taking the time to share your experience. It has been our privilege to assist you, and we are delighted to know you were satisfied with our service.
Should you require any further legal support in the future, please do not hesitate to get in touch.
TLS is the place to go!
TLS is such a professional service. Hannah was wonderful, ever patient and answered all our questions thoroughly. Our points of contact - Amelia and Cristina were equally efficient. We were so lucky to have come across this team via the Free Wills Service and we wholeheartedly recommend them.
February 5, 2025
Unprompted review
Reply from Tls Solicitors
Thank you very much for your kind 5-star review. We truly appreciate you taking the time to share your experience. It has been our privilege to assist you, and we are delighted to know you were satisfied with our service.
Should you require any further legal support in the future, please do not hesitate to get in touch.
Good helpful service
I had contact with Hannah in the London office to draw up a will under the free wills scheme. She was very helpful and gave me some good advice. I felt I was handled very professionally at all times. Recommended.
January 29, 2025
Unprompted review
Reply from Tls Solicitors
Thank you very much for your kind 5-star review. We truly appreciate you taking the time to share your experience. It has been our privilege to assist you, and we are delighted to know you were satisfied with our service.
Should you require any further legal support in the future, please do not hesitate to get in touch.
The team are very helpful!
The team are very helpful. Rachael & Steph have been brilliant. I would certainly use and recommend Tls. Thank you 🙏
January 31, 2025
Unprompted review
Reply from Tls Solicitors
Thank you very much for your kind 5-star review. We truly appreciate you taking the time to share your experience. It has been our privilege to assist you, and we are delighted to know you were satisfied with our service.
Should you require any further legal support in the future, please do not hesitate to get in touch.
I used TLS as part of the free Will…
I used TLS as part of the free Will writing service they provide in partnership with my chosen charity. I have been impressed from start to finish with all staff members who provided an excellent customer service. Amelia Grey was efficient professional with our email exchanges and Hannah Smaldon friendly and highly professional during our face to face meetings. I would have no hesitation in using TLS for any future business. Thank you.
January 22, 2025
Unprompted review
Reply from Tls Solicitors
Thank you very much for your kind 5-star review. We truly appreciate you taking the time to share your experience. It has been our privilege to assist you, and we are delighted to know you were satisfied with our service.
Should you require any further legal support in the future, please do not hesitate to get in touch.
A very cost effective option which provides the assurance of having been drawn up by a solicitor
I used TLS Solicitors in conjunction with Free Will Writing Month. Rebecca Gazzard took considerable trouble to research some financial queries. After agreement, the will was drawn up and signed and witnessed at the office of TLS. This was very helpful and saved the trouble of having to find someone to witness the will. It is now being stored in a safe location at no cost to myself.
January 16, 2025
Unprompted review
Reply from Tls Solicitors
Thank you very much for your kind 5-star review. We truly appreciate you taking the time to share your experience. It has been our privilege to assist you, and we are delighted to know you were satisfied with our service.
Should you require any further legal support in the future, please do not hesitate to get in touch.
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