Would be zero no product after 2 months no reply after 3 emails don't use this company plenty more reliable ones out there once bitten twice shy thank you for your reply re emailed again still no... See more
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See what reviewers are saying
I purchased two items from here and waited for ever for them to arrive as they were coming from china which I didn't know. When they finally arrived in plastic bag one of them ( Seconds Quick Repair U... See more
Company replied
Emailed , raised complaint due to damaged ostrich feathers sent out in a bag no protection from posting all way from china .... still haven't bothered replying to customers apperntly they give a no... See more
Company replied
This company blows hot and cold. Sometimes they are great and sometimes they are the worst thing on the planet. Every order is a gamble. When they perform, the merchandise is inexpensive and good qu... See more
2.5
Poor
468 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Fraudulent company?
I ordered my product over 2 weeks ago. My credit card was charged and I still haven’t received my product which says completed on their website! I emailed them 3x with 0 return response. Even checked junk mail as this company appears to be junk. I warned the company that I would be giving a bad review if I don’t receive a response and sure enough here I am typing. Is this company even US based? I will be calling my credit card company as well to put in a fraud complaint if I don’t hear from them or receive my order.
May 8, 2019
Unprompted review
Reply from Tmart
Dear Valued Customer,
We are very sorry to hear that.
For further understanding your issue, would you please tell us the order number for check?And in order to be more efficient to solve your problem, please click this link below to submit your request to our customer service: http://tmarthk.desk.com/customer/widget/emails/new
You could know about more info from there.
And we will do our best to help you and give you a satisfied solution after verification.
Look forward to hearing your reply.
Best wishes,
Tmart Service Team
Crap products.
Crap products.
Crap company. Do not waist your time and money
April 8, 2019
Unprompted review
Reply from Tmart
Dear Valued Customer,
We are sorry to hear this feedback. We will improve it.
We hope that you can trust us and give us one more chance.
If you need more help,please feel free to contact with us.
Best wishes.
I'm place an order on march 6
I'm place an order on march 6, still doesn't arrive. I wrote you with the copies of my selling screenshot twice and yours doesn't have any education to answer me. I CALL TOO and in the telphone # that you show nobody answer never. What can I tell You. I'm order same day 2 items more in Walmart and Amazon, they arrive in 3/4 day . Yours nothing.
April 4, 2019
Unprompted review
Reply from Tmart
Dear Valued Customer,
We are sorry to hear this feedback. We will improve it.
Please check your email and our staff is working hard to contact you.
We hope that you can trust us and give us one more chance.
If you need more help,please feel free to contact with us.
Best wishes.
When I first got my scale the box was…
When I first got my scale the box was banged up and my scale was cracked and chipped. Besides all that it's ok. It delivered on time.but I might not order from here anymore. My first and last time.
March 20, 2019
Unprompted review
Reply from Tmart
Dear Valued Customer,
We are sorry to hear this feedback. We will improve it.
We hope that you can trust us and give us one more chance.
If you need more help,please feel free to contact with us.
Best wishes.
Avoid, do not buy from them
Still waiting for refund of order that was not as described and despite sending the item back. They just keep asking me for the tracking after receiving the item and are hoping that I will forget it. So I have lost cost of the item and the return postage also which was not cheap. They are drop shippers from Hongkong, best to avoid.
March 16, 2019
Unprompted review
Reply from Tmart
Dear customer,
We are sorry to hear this feedback.
Can you send me your order number? We will give you a best solution after verify.
Look forward to hearing your reply.
Best wishes,
Tmart Service Team
TMART SELLS ITEMS IT KNOWINGLY DOESN’T HAVE
Tmart KNOWINGLY SELLS YOU ITEMS THAT ARE DISCONTINUED AND UNAVAILABLE. They refuse to tell you; until you complain that you have not received the item. THEN THEY TRY TO REPLACE IT WITH AN INFERIOR PRODUCT WITH NO ITEMS INCLUDED - that were included in ORIGINAL ITEM PACKAGE. Like if you buy a violin with shoulder rest, extra strings, tuner, bow, etc. They try to replace it with just an inferior violin - with no accessories.
March 13, 2019
Unprompted review
Reply from Tmart
Dear customer,
We are sorry to hear this feedback.
Is any misunderstanding between us?
And we have email service for contact:
http://tmarthk.desk.com/customer/widget/emails/new
Would you please tell us the problem in detail?
So we will do our best to help you and give you a satisfied solution after verify.
Look forward to hearing your reply.
Best wishes,
Tmart Service Team
Complete and Utterly Disappointed
I was so excited to get my violin because I knew I would love it and immediately as I opened the case 2 STRINGS BROKE! Even the bridge almost snapped another!!! It was extremely poor quality! I would like to know if I am able to get a FULL refund
March 10, 2019
Unprompted review
Reply from Tmart
Dear customer,
We are sorry to hear this feedback.
Sorry,would you please send a picture to show this problem?
Please don't worry,we will give you a best solution after verify.
And we have email service for contact:
http://tmarthk.desk.com/customer/widget/emails/new
Would you please tell us the problem in detail?
So we will do our best to help you and give you a satisfied solution after verify.
Look forward to hearing your reply.
Best wishes,
Tmart Service Team
I have ordered an Elsa Frozen dress on…
I have ordered an Elsa Frozen dress on the 4th of January 2019. Last movement on 23rd of January, I still haven't received the order. First time that I have made use of Tmart but definitely the last time. I would not recommend Tmart to anyone.
Jenny van Tonder - S.A
February 11, 2019
Unprompted review
Reply from Tmart
Dear customer,
We are sorry to hear this feedback.
Is any misunderstanding between us?
And we have email service for contact:
http://tmarthk.desk.com/customer/widget/emails/new
Would you please tell us the problem in detail?
So we will do our best to help you and give you a satisfied solution after verify.
Look forward to hearing your reply.
Best wishes,
Tmart Service Team
Not happy with the latest order
I ordered from them before with no problems, but the most recent order of a 3/4 violin was not very good. The finest string was not aligned. It was out to far to the side and when it went up through the neck, it was rubbing on the side. I tried to straighten it, but it just broke. I tried to play the other strings, no sound at all. Not sure if they used the wrong strings or if it was the bow? Never got any response from them. I tried to post a review about it, but they never posted it. Very disappointing.
January 17, 2019
Unprompted review
Reply from Tmart
Dear customer,
It is our honour to help you solve this problem ASAP.
Since we have a QC team to check items before items being ship our from our warehouse.So may be it was damaged when transportation.
But we will give you a best solution after verify.
And there have a lot of reviews on our website,so we need more time for check and update it,please understand.
In order to be more efficient to solve your problem, you can also try our email service:
http://tmarthk.desk.com/customer/widget/emails/new
Best wishes,
Tmart Service Team
Don't buy there.
I made my first order 4 days ago I bought Digital Kitchen Food Scale from sale. Today I received full refund without any reason. Don't waste your time, they won't send your order.
This was my last order in this shop.
EDIT:
My payment was fine. I recived email from your store that you recived my money from PayPal.
January 15, 2019
Unprompted review
Reply from Tmart
Dear customer,
We are sorry to hear this troubles.
But you will receive a notification about your order when it is processing by us.
For this issue you talked about,may be there have something wrong with this payment transaction.Like it is violated certain payment rules of banks.
Since every orders in Tmart is monitored by payment company.
And please feel free to contact with us if there is any confused about your orders.
Email:
http://tmarthk.desk.com/customer/widget/emails/new
Best wishes,
Tmart Service Team
Tmart - do they sell returns as new? Use caution...
I had previously ordered from Tmart without incidence and recently reordered a product previously purchased. The product came without the batteries or charger. Tmart says "it indicates batteries not included" it does but the description shows batteries?? Remember I ordereed this before so why would I look at all that detail.? Heres the deal - Tmart ,in my opinion, repackages customer returns and sells them as new. The manufacturer of the headlamp supplies it with batteries and a charger. This is a deceptive practice so I would caution you if your buying from this company....Update, Tmart wanted me to close the claim I opened with my CC and change the review to good. That would not be fair to others who purchase from them. Today, I won the claim and got my money back from the credit card company. So, someone else agreed with me.
January 8, 2019
Unprompted review
Reply from Tmart
Dear customer,
It is our honour to help you solve this problem ASAP.
And you will see package included on our website.
We also have a QC team to check items before they are ship out from our warehouse.
So may be there have a misunderstanding between us.
Would you please confirm details on our website again?
Please don't worry,we would give you a satisfied solution after verify.
In order to be more efficient to solve your problem, you can also try our email service:
http://tmarthk.desk.com/customer/widget/emails/new
Best regards
Communication was amazing and fast
Communication was amazing and fast. I asked for a refund and I actually got it. Thats why I rate them 4 stars.
December 25, 2018
Unprompted review
Reply from Tmart
Dear Customer,
Thank you for your positive feedback .Your encouragement will keep us moving forward .
We are look forward to doing business with you again.
Have a nice day!
There $10.99 cheap Radar Detector is a…
There $10.99 cheap Radar Detector is a farce. It is supposed to detect Laser but, upon opening it up there are no optical sensors to pick up laser. And the face filter mask I ordered is junk too. They are very dishonest and a bunch of crooks, don't care about having a good reputation! Won't be shopping here anymore
December 23, 2018
Unprompted review
Reply from Tmart
Dear customer,
We are sorry for this inconvenience caused.
But the items will be checked fine before they are ship out from our warehouse.
For this issue,would you please change other device to have a try?
Please don't worry,we would give you a satisfied solution after verify.
And please email to us after you try it,thanks for your cooperation.
http://tmarthk.desk.com/customer/widget/emails/new
Best regards
Terrible!
I paid for FedEx 2day shipping. They failed to tell me that the warehouse they shipped from does not use FedEx 2day. So they shipped it normally but still charged me the extra shipping charge. When I discovered it wasn't shipping 2day I needed to change my address because the business my item was shipped to was closed on the estimated delivery date. Tmart repeatedly told me they couldn't change the ship to address. I called FedEx and they told me that Tmart needed to call them and verbally let them know the address needed to be updated. Completely ruined my experience.
December 21, 2018
Unprompted review
Reply from Tmart
Dear customer,
It is our honour to help you solve it as soon as possible.
For this issue you talked about,may be there is a problem on our system.
But please don't worry,we could refund postage to you if the package delay.
Since your shipping address is printed on the label of your package and it is on the way now,so it is hard to update it.
Would you please contact your local post office to update shipping address on label?
Thanks for your understanding and patience.
If you need more help,please feel free to contact with us:
http://tmarthk.desk.com/customer/widget/emails/new
Best regards
do not buy from this crooks.i bought an…
do not buy from this crooks.i bought an item from them and they should had warned canadian customers that their item might be delayed due to canada post strike.but they chose not to.yeah keep sales going,money is coming
December 21, 2018
Unprompted review
Reply from Tmart
Dear customer,
We are sorry to hear this trouble you met.
But we would email to you if there is a notification about stike from logistic company.
Since it is an international shipping,may be the notification will be delay from your country.
For this issue,would you like pick it up at your local post office?
Thanks for your understanding and support.
If you need more help,please feel free to contact with us:
http://tmarthk.desk.com/customer/widget/emails/new
Best regards
I bought map of EU for my GPS
I bought map of EU for my GPS. After I installed the map I got always map of of Australia. I followed customer service instruction, but whatever I did I still get AU maps. But biggest problem -
They try to blame customer {me} for all mistakes. I can assure you I did not deleted anything and I did not add or change anything. I went through all steps again and again with the same result and after a while they stop communicate with me completely and telling me that Australia is part of Europe. They never tried to resolve the problem to my satisfaction.
November 25, 2018
Unprompted review
Reply from Tmart
Dear customer,
We are sorry for this inconvenience caused.
But all the maps were installed by factory before they transport these items.
For this issue you talked about,may be they mixed different maps.
We will feedback this problem and ask for correct map to you.
Thanks for your support and cooperation.
If there is any confusion,please feel free to contact with us:
http://tmarthk.desk.com/customer/widget/emails/new
Best regards,
Tmart Service Team
Know before you buy their Laser Bore Sighter.…
Know before you buy their Laser Bore Sighter.
I purchased this to align the sight on my revolver.
Several problems:
1. The batteries were low.
2. The direction +/- of the batteries was opposite from the position specified in the battery holder.
3. The laser, itself was misaligned. As the tool was rotated in the barrel the laser spot rotated in, about an 8" circle from 10 feet. The beam could be adjusted by using the hex wrench provided, if you have a vice and proper sized tube to hold it. This will be a tedious job and there are no instructions. If you are an engineer you can probably figure it out.
After complaining, they sent me a new replacement. The batteries and laser worked but it was, once again, badly misaligned. The product is almost useless unless you can figure out how to adjust the laser to stay in one spot as it is rotated in the barrel.
November 8, 2018
Unprompted review
Reply from Tmart
Dear customer,
Sorry for inconvenience caused.
And we find you had ever contacted with us about order#180930RGBCSX.
Our colleague had also applied for reship a new one to you.
It was shipped out on 2018-10-31,please wait for patienly.
And if you need more help,please feel free to contact with us:
http://tmarthk.desk.com/customer/widget/emails/new
Best wishes,
Tmart Service Team
I need some answers
I need some answers. I ordereda camera on 10-17 and received a bag of STUF on 11 5.A camera I think and a flashlight that I did not order. NOnpaper work-- Operators manual , Cables to charge the flashlight I think !Nothing on the camera, proper operation of it. Is this the way you usually ship items to customers ?? Can I get some manuals etc. or do I just toss this STUFF ??? You know my mailing address and my e mail
November 5, 2018
Unprompted review
Reply from Tmart
Dear customer,
It is our honour to help you.
And you will see the package includes on our website when you order items.
We also have a QC team to check items when they are ship out from our warehouse.
But if you have any confusion on operation,please feel free to contact with us.
http://tmarthk.desk.com/customer/widget/emails/new
Best wishes,
Tmart Service Team
I had purchased garden lights and an…
I had purchased garden lights and an LED desk lamp from them. These items stopped working within 4-6 months of delivery and they said they had a 180 day return policy. Never again!
October 30, 2018
Unprompted review
Reply from Tmart
Dear customer,
We are sorry for this inconvenience caused.
But in normally,the delivery time will not to be lated more than 2 months.
So may be there is something misunderstanding between us.
And the warranty date is 180 days since you received items.
If you need more help,please feel free to contact with us:
http://tmarthk.desk.com/customer/widget/emails/new
Best wishes,
Tmart Service Team
I ordered 4 solar lights and it has…
I ordered 4 solar lights and it has been a month now and NEVER received them. No response from the company, but they did take my money the next day. NEVER ORDER FROM THIS COMPANY AGAIN
October 7, 2018
Unprompted review
Reply from Tmart
Dear customer,
It is our honour to help you.
Since it is shopping festival now,there have so many parcels ship out from logistic company.
Please understand and wait for it patiently.
You can confirm your shipping address and check it at your local post office in recently.
We will also help you track it and urge for speed it up.
Please don't worry,the delivery time will not to be late more than 45 days since it is an international shipping.
In order to be more efficient to solve your problem, you can also try our email service:
http://tmarthk.desk.com/customer/widget/emails/new
Best wishes,
Tmart Service Team
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