Unfortunately product sizing on T-shirts were too big for my body type but overall service quality is good. One thiing to note - the refund back to my Credit Card took its time, not sure if thats TM... See more
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Review summary
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Reviews shaping this summary
The products that I ordered were great quality, for a very good price, and apart from me adjusting initially some items sizes for personal preference, and returning these (which caused a glitch in re... See more
Company replied
Nice, helpful shop assistants... and we bought some great organic T-shirts in lovely colours at the amazing price of £50 for 5... some very good quality shirts too, The company's move into casual wea... See more
Great deal for x5 shirts for £50. Items arrived very quickly & the quality of each t-shirt (I got about 3/4 different varieties. Long sleeve, different collars etc) all very impressive. Great style... See more
Company details
About T.M.Lewin
Written by the company
T.M. Lewin has been dressing professionals with confidence and style since 1898. Founded in London on Jermyn Street, the historic home of British shirt-making, the brand built its reputation on expertly crafted shirts, tailoring, and timeless menswear designed for work, occasions, and everyday sophistication.
Today, T.M. Lewin continues this heritage by combining classic British tailoring with modern design and convenience. Our collections include shirts, suits, t-shirts, knitwear, outerwear, and accessories created with a focus on quality fabrics, precise fits, and versatile styling. Whether customers are looking for formal workwear, smart casual essentials, or clothing for special events, T.M. Lewin aims to deliver reliable quality and lasting style.
Customer experience sits at the heart of everything we do. We are committed to providing excellent service, clear communication, and products that meet the expectations of modern professionals. We value transparency and welcome honest reviews from our customers. Every piece of feedback helps us better understand what we’re doing well and where we can improve.
Contact info
Suite 1, 7th Floor 50 Broadway, SW1H 0BL, London, United Kingdom
- customer.services@tmlewin.co.uk
- www.tmlewin.co.uk
4.3
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
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Fantastic price and fantastic quality
Fantastic price and fantastic quality. I bought the 5 x t shirts for £50 and 2 smart casual jackets.
June 7, 2026
Reply from T.M.Lewin
Hi Nicholas, thank you for your feedback.
We're delighted to hear that you were pleased with both the quality of your purchases and the value for money.
It's great to know that you took advantage of our 5 for £50 T-shirt offer and also found the smart casual jackets to be of the high standard you expected. Comments like yours mean a great deal to us.
Thank you for your support, and we look forward to welcoming you back again soon.
Unfortunately product sizing on…
Unfortunately product sizing on T-shirts were too big for my body type but overall service quality is good. One thiing to note - the refund back to my Credit Card took its time, not sure if thats TM Lewins problem, or the Banks issue.
June 7, 2026
Reply from T.M.Lewin
Hello Gavin, thank you for your feedback.
We're sorry to hear that the T-shirt sizing wasn't quite right for you, although we're pleased to know you were happy with the overall service you received.
We also appreciate your comments regarding the refund timescale. Once a refund has been processed by us, the time taken for the funds to appear back in your account can vary depending on your card provider and bank's processing times.
Thank you for taking the time to share your experience, and we hope to welcome you back again in the future.
Reply from T.M.Lewin
Hello, thank you for your feedback.
We're delighted to hear that you found the team at our Liverpool Street store to be helpful, polite, and efficient.
Providing excellent customer service is something we take great pride in, so it's wonderful to know that our staff made such a positive impression during your visit.
We truly appreciate your support and look forward to welcoming you back to our Liverpool Street store again soon.
Quick delivery and great quality
June 6, 2026
Reply from T.M.Lewin
Hi Dan, thank you for your review.
We are thrilled to hear that you are happy with the quality of your new items and that you received them in good time.
We appreciate your feedback and look forward to seeing you again soon.
Great purchases Selection support amd…
Great purchases Selection support amd customer service by staff Casper and Asharda.
Casper also supported in articles.
June 11, 2026
Reply from T.M.Lewin
Hello, thank you for your feedback.
We're delighted to hear that you had such a positive experience at our 02 Store and received great support throughout your purchase.
It's especially pleasing to know that Casper and Asharda provided excellent customer service and assistance with your selections. We'll be sure to pass on your kind comments to them, as recognition like this means a great deal to our team.
Thank you for your support, and we look forward to welcoming you back again soon.
user-friendly website
user-friendly website; good choice of colours and easy returns process for items that didn't fit properly.
June 6, 2026
Reply from T.M.Lewin
Hello Sukhpal, thank you for your feedback.
We're delighted to hear that you found our website easy to navigate and enjoyed the range of colours available.
It's also great to know that the returns process was straightforward for the items that weren't quite the right fit. We aim to make shopping with us as easy and convenient as possible, so we're pleased this was reflected in your experience.
Thank you for your support, and we look forward to welcoming you back again soon.
Order was quickly delivered and quality…
Order was quickly delivered and quality and fit of items are perfect
June 6, 2026
Reply from T.M.Lewin
Hello Steven, thank you for your feedback.
We're delighted to hear that your order was delivered quickly and that you are pleased with both the quality and fit of your items.
It's wonderful to know that everything met your expectations.
We truly appreciate your support and look forward to welcoming you back again soon.
Excellent company to deal with as…
Excellent company to deal with as fabulous t shirts and delivery is very prompt
Thank you
June 6, 2026
Reply from T.M.Lewin
Hello Judith,
Thanks so much for sharing your feedback with us, it means a lot and we're really glad to hear of your positive experience.
Our customers are the voice of TM Lewin and we want to ensure as a brand that we're always listening and working on ways to improve as much as we possibly can.
In a few days you should receive an email asking you to leave us a rating for the interaction with customer support, I would be most grateful if you wouldn't mind taking the time to share your feedback with us there also.
Thanks so much for your kind words and taking the time to share them with us.
Really great customer service when I…
Really great customer service when I ordered the wrong size
June 6, 2026
Reply from T.M.Lewin
Hello Chris,
Thanks so much for sharing your feedback with us, it means a lot and we're really glad to hear of your positive experience.
Our customers are the voice of TM Lewin and we want to ensure as a brand that we're always listening and working on ways to improve as much as we possibly can.
In a few days you should receive an email asking you to leave us a rating for the interaction with customer support, I would be most grateful if you wouldn't mind taking the time to share your feedback with us there also.
Thanks so much for your kind words and taking the time to share them with us.
Very good customer service
Good product and the team is very polite and helpful. I did have one issue which they helped me out with. Excellent service.
June 3, 2026
Reply from T.M.Lewin
Hello Nick, thank you for your feedback.
We're delighted to hear that you were pleased with the product and found our Canary Wharf team to be polite, helpful, and supportive.
While we're sorry that you experienced an issue, it's great to know that the team was able to assist and resolve it for you. We're thrilled that this resulted in an excellent overall experience.
We truly appreciate your support and look forward to welcoming you back again soon.
Excellent product
June 6, 2026
Reply from T.M.Lewin
Hello Paul, thank you for your review.
We're delighted to hear that you are pleased with your purchase and found the product to be excellent.
We truly appreciate your support and hope to welcome you back again soon.
Reply from T.M.Lewin
Hi Sean, thank you for your feedback.
We're delighted to hear that you were pleased with both the service you received and the quality of your purchase.
We truly appreciate your support and look forward to welcoming you back again soon.
Reply from T.M.Lewin
Hello Andrew, thank you for your feedback.
We are very happy to hear that you liked your new items and that this has built confidence for you to purchase with us again in the future.
We value your feedback and look forward to your next order.
Good quality T’s!
June 6, 2026
Reply from T.M.Lewin
Hello Anthony, thank you for your feedback.
We're delighted to hear that you're pleased with the quality of your T-shirts.
We appreciate your support and hope you enjoy wearing them. We look forward to welcoming you back again soon.
Reply from T.M.Lewin
Hi Ibrahim, thank you for your feedback.
We are delighted to hear that you are happy with your purchase and received your items quickly.
We appreciate your support!
I bought two dress shirts which are…
I bought two dress shirts which are great quality however they have both been ironed incorrectly on the sleeves. The crease is in the wrong place as not been ironed along the seam. I can’t now correct it and need to wear on today do can’t return it!
June 10, 2026
Reply from T.M.Lewin
Hello Colin, thank you for your feedback.
We're pleased to hear that you are happy with the quality of the shirts, however we're sorry to learn that both arrived with the sleeve creases incorrectly pressed.
We understand how frustrating this must have been, particularly as you needed to wear one of the shirts immediately and therefore did not have the option to return it. This is certainly not the standard we aim to deliver.
We would encourage you to reach out to our Customer Experience team with your order details and, if possible, photographs of the issue. Our team will be happy to review the matter and assist further.
Thank you for bringing this to our attention, and we apologise for the inconvenience caused.
Reply from T.M.Lewin
Hi Nick, thank you for your feedback.
We're delighted to hear that you received excellent service from our team at Canary Wharf.
Providing attentive and helpful customer service is something we take great pride in, so it's fantastic to know our staff made such a positive impression.
We truly appreciate your support and look forward to welcoming you back again soon.
Reply from T.M.Lewin
Hello Eric, thank you for your review.
We're delighted to hear that you were pleased with the quality of your purchase and the speed of the service you received.
We truly appreciate your support and hope to welcome you back again soon.
The sizing and fitting is perfect as…
The sizing and fitting is perfect as well as the quality of the material. This is my go to shop for my shirts
June 3, 2026
Reply from T.M.Lewin
Hello, thank you for your feedback.
We're delighted to hear that you're pleased with the sizing, fit, and quality of the material.
It's especially rewarding to know that T.M. Lewin has become your go-to shop for shirts. Your continued support means a great deal to us, and we look forward to helping you find many more favourites in the future.
Thank you for choosing T.M. Lewin!
Online checkout shocking
Online checkout shocking - no confirmation, no replies to my follow-up emails. All saved by a trip to a store where everything was resolved. Work need on the Cx side.
June 5, 2026
Reply from T.M.Lewin
Hi, thank you for your review.
We’re sorry to hear that your online ordering experience fell short of expectations, particularly regarding the lack of order confirmation and the delays in receiving responses to your emails.
Unfortunately, we recently experienced an issue affecting our email systems, which resulted in some customer enquiries not reaching our Customer Experience team as intended. We appreciate how frustrating this would have been from your perspective and sincerely apologise for the inconvenience caused.
We're pleased to hear that our store team was able to resolve the issue for you, and we will ensure your comments regarding the online experience and customer service are shared with the relevant teams as we continue to improve our processes.
Thank you for taking the time to share your feedback.
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