Unfortunately product sizing on T-shirts were too big for my body type but overall service quality is good. One thiing to note - the refund back to my Credit Card took its time, not sure if thats TM... See more
Company replied
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Review summary
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Reviews shaping this summary
The products that I ordered were great quality, for a very good price, and apart from me adjusting initially some items sizes for personal preference, and returning these (which caused a glitch in re... See more
Company replied
Nice, helpful shop assistants... and we bought some great organic T-shirts in lovely colours at the amazing price of £50 for 5... some very good quality shirts too, The company's move into casual wea... See more
Great deal for x5 shirts for £50. Items arrived very quickly & the quality of each t-shirt (I got about 3/4 different varieties. Long sleeve, different collars etc) all very impressive. Great style... See more
Company details
About T.M.Lewin
Written by the company
T.M. Lewin has been dressing professionals with confidence and style since 1898. Founded in London on Jermyn Street, the historic home of British shirt-making, the brand built its reputation on expertly crafted shirts, tailoring, and timeless menswear designed for work, occasions, and everyday sophistication.
Today, T.M. Lewin continues this heritage by combining classic British tailoring with modern design and convenience. Our collections include shirts, suits, t-shirts, knitwear, outerwear, and accessories created with a focus on quality fabrics, precise fits, and versatile styling. Whether customers are looking for formal workwear, smart casual essentials, or clothing for special events, T.M. Lewin aims to deliver reliable quality and lasting style.
Customer experience sits at the heart of everything we do. We are committed to providing excellent service, clear communication, and products that meet the expectations of modern professionals. We value transparency and welcome honest reviews from our customers. Every piece of feedback helps us better understand what we’re doing well and where we can improve.
Contact info
Suite 1, 7th Floor 50 Broadway, SW1H 0BL, London, United Kingdom
- customer.services@tmlewin.co.uk
- www.tmlewin.co.uk
4.3
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
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Absolute Quality
Absolute Quality.
Ordered On A Sunday, Delivered Tuesday.
Items look, material & finish are excellent.
Smart Style.
May 4, 2026
Reply from T.M.Lewin
Hi Lee, thank you for your feedback.
We're delighted to hear that your order arrived so quickly and that you were impressed with the quality of the items.
It's wonderful to know that the look, material, finish, and overall style met your expectations. We take great pride in offering products that combine quality and smart design, so your comments are greatly appreciated.
Thank you for your support, and we look forward to welcoming you back again soon.
Reply from T.M.Lewin
Hello Mike, thank you for your feedback.
We're delighted to hear that your order was delivered quickly and that you were pleased with the quality of your purchase.
We truly appreciate your support and look forward to welcoming you back again soon.
Great experience
Great experience, in store staff at the o2 outlet were really helpful couldn’t recommend these guys enough
June 5, 2026
Reply from T.M.Lewin
Hello, thank you for your review.
We're delighted to hear that you had a great experience and that the team at our O2 Outlet store were so helpful during your visit.
Providing excellent customer service is something we take great pride in, so it's wonderful to know that our staff made such a positive impression. Your recommendation means a great deal to us.
We truly appreciate your support and look forward to welcoming you back again soon.
V-neck T-shirt bundle
Bought 5 V neck T-shirts for my husband’s birthday. This is the second time of buying. The T-shirts are fantastic value when purchased as a bundle, fit extremely well and are not tight around the neck. They wash well and colours are great. He is very happy with them.
June 10, 2026
Reply from T.M.Lewin
Hello, thank you for your feedback.
We're delighted to hear that your husband is so pleased with his V-neck T-shirts and that this is your second time purchasing from us.
It's great to know that you've found the multi-buy offer to be fantastic value and that the fit, comfort, colours, and wash performance have all met your expectations. We put a lot of care into our products, so it's especially rewarding to hear such positive feedback.
Thank you for choosing T.M. Lewin for such a special gift, and we look forward to welcoming you both back again soon.
Excellent work from your colleague who…
Excellent work from your colleague who helped me.
June 3, 2026
Reply from T.M.Lewin
Hi Andrei, thank you for your feedback.
We're delighted to hear that you received excellent support from Sukhjeevan.
We truly appreciate you taking the time to share your experience and will be sure to pass your kind comments on to the team.
We look forward to welcoming you back again soon.
Nice in-store purchase experience
Attention during choose and purchase process in store. Perfect fit of the shirts and the best quality for a really good price and discount for multi-buyers.
June 12, 2026
Reply from T.M.Lewin
Hi Felipe, thank you for your feedback.
We're delighted to hear that you received attentive support during your visit to our Bow Lane store experience and that you were pleased with the selection and purchase process.
It's great to know that the shirts fit perfectly and that you found the quality excellent at a good price, especially with the multi-buy offer.
We truly appreciate your support and are glad our team could help make your experience a positive one.
We look forward to welcoming you back again soon.
Reply from T.M.Lewin
Hello Garth, thank you for your feedback.
We're delighted to hear that you were pleased with the quality of your purchase, the fast delivery, and the service you received.
We truly appreciate your support and look forward to welcoming you back again soon.
Good communication throughout my delivery issue
My delivery did not arrive when planned (Royal Mail issue) but Lewins customer service were very communicative until the delivery was safely in my hands.
June 9, 2026
Reply from T.M.Lewin
Hello Katherine, thank you for your feedback.
While we're sorry that your delivery was delayed, we're pleased to hear that our Customer Experience team kept you informed throughout and supported you until your order was safely delivered.
Providing clear communication when things don't go to plan is very important to us, so it's great to know that this made a positive difference to your experience.
Thank you for your patience and for taking the time to share your comments.
Great service and great tops
June 9, 2026
Reply from T.M.Lewin
Hello Trevor, thank you for your feedback.
We're delighted to hear that you were pleased with both the service and your tops.
We truly appreciate your support and look forward to welcoming you back again soon.
Excellent quality and price good…
Excellent quality and price good communications on progress of order
June 13, 2026
Reply from T.M.Lewin
Hello Steve, thank you for your review.
We're delighted to hear that you were pleased with the quality, price, and communication throughout your order.
It's wonderful to know that you were kept well informed on the progress of your purchase.
We truly appreciate your support and look forward to welcoming you back again soon.
Reply from T.M.Lewin
Hi Steve, thank you for your feedback.
We're delighted to hear that you're pleased with both the quality and fit of your purchase.
We truly appreciate your support and hope to welcome you back again soon.
The most fitted shirt ever
The most fitted shirt ever. 2 pairs of shirts that fit just right. No need to visit an alterations service. 😃 😊
June 6, 2026
Reply from T.M.Lewin
Hi Anderson, thank you for your feedback.
We're delighted to hear that you’ve found such a great fit with your shirts and that both were just right straight off the rack.
It's especially great to know that you didn't need any alterations and that the fit worked so well for you. We truly appreciate your support and are thrilled you've had such a positive experience.
We look forward to welcoming you back again soon.
Great shirts
May 3, 2026
Reply from T.M.Lewin
Hi Glyn, thank you for your review.
We're very pleased to hear that you like our Shirts and we hope you will enjoy wearing them.
We appreciate your time to give feedback and hope to see you again soon.
This review is for the company that T M…
This review is for the company that T M L used for delivery. I haven’t received the order after almost 2 weeks.
June 13, 2026
Reply from T.M.Lewin
Hello, thank you for your feedback.
We are so very sorry you have yet to receive your order. Having looked in to this we can see that the courier is having some trouble locating the delivery address. We will have one of our Customer Experience Agents reach out to EVRi directly to rectify this.
Fast delivery
Fast delivery, very high quality and good-looking shirts. I particularly like the generous length, makes them less likely to come untucked!
June 13, 2026
Reply from T.M.Lewin
Hi Simon, thank you for your feedback.
We're delighted to hear that you were pleased with the fast delivery, high quality, and great look of your shirts.
It's especially great to know that you appreciate the generous length and the added comfort and practicality it provides. We truly appreciate your support and are glad the shirts are working so well for you.
We look forward to welcoming you back again soon.
The reviews were right
The reviews were right. I buy a lot of designer gear but I wanted some quality plain T shirts for holiday. These are better quality than some designer gear and at a very competitive price if you buy 5. Will be a repeat customer for sure.
June 13, 2026
Reply from T.M.Lewin
Hello Stephen, thank you for your fantastic feedback.
We're delighted to hear that you were so impressed with the quality of our T-shirts and that they exceeded your expectations even compared with designer brands.
It's great to know that you found our 5-for offer to be very competitive in value and that you plan to return as a customer. Comments like yours mean a great deal to us.
We truly appreciate your support and look forward to welcoming you back again soon.
Reply from T.M.Lewin
Hi Mark, thank you for your feedback.
We're delighted to hear that your order was delivered promptly and that you found your purchase to be good value for money.
We truly appreciate your support and hope to welcome you back again soon.
Reply from T.M.Lewin
Hi Grant, thank you for your feedback.
We're delighted to hear that you received great service and enjoyed the welcoming layout of our Bow Lane store.
Creating an enjoyable shopping experience is important to us, so it's wonderful to know that both our team and store environment made a positive impression.
We truly appreciate your support and look forward to welcoming you back again soon.
The great 5 t-shirt deal!
The products that I ordered were great quality, for a very good price, and apart from me adjusting initially some items sizes for personal preference, and returning these (which caused a glitch in return and replacement procedure)
all went well!
June 7, 2026
Reply from T.M.Lewin
Hi Nigel, thank you for your feedback.
We're delighted to hear that you were pleased with the quality of the products and found them to be great value for money.
We're sorry that you experienced an issue during the return and replacement process, but we're pleased to hear that, aside from this, you are happy with your experience overall.
Thank you for your patience and for taking the time to share your experience. We truly appreciate your support and hope to welcome you back again soon.
Poor Quality & Faulty clothing
Poor Quality clothing.
No response from request for refund.
Told 'management' require 2-5days to review faulty products.
6 days of 'review' and I am ignored.
BEWARE.
17th June update.
3 days for this reply.....Since the shrinkage you’ve experienced exceeds the standard......This is an acknowledgement but still no refund!!
The sage continues.....I suggest AVOID this company.
June 6, 2026
Unprompted review
Reply from T.M.Lewin
Hello, thank you for your feedback.
We are so sorry that you have had such a negative experience shopping with us and feel let down by the delay in responses to your queries.
We have raised this with a senior member of our Customer Experience Team and asked that they respond to you urgently.
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