Unfortunately product sizing on T-shirts were too big for my body type but overall service quality is good. One thiing to note - the refund back to my Credit Card took its time, not sure if thats TM... See more
Company replied
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Review summary
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The products that I ordered were great quality, for a very good price, and apart from me adjusting initially some items sizes for personal preference, and returning these (which caused a glitch in re... See more
Company replied
Nice, helpful shop assistants... and we bought some great organic T-shirts in lovely colours at the amazing price of £50 for 5... some very good quality shirts too, The company's move into casual wea... See more
Great deal for x5 shirts for £50. Items arrived very quickly & the quality of each t-shirt (I got about 3/4 different varieties. Long sleeve, different collars etc) all very impressive. Great style... See more
Company details
About T.M.Lewin
Written by the company
T.M. Lewin has been dressing professionals with confidence and style since 1898. Founded in London on Jermyn Street, the historic home of British shirt-making, the brand built its reputation on expertly crafted shirts, tailoring, and timeless menswear designed for work, occasions, and everyday sophistication.
Today, T.M. Lewin continues this heritage by combining classic British tailoring with modern design and convenience. Our collections include shirts, suits, t-shirts, knitwear, outerwear, and accessories created with a focus on quality fabrics, precise fits, and versatile styling. Whether customers are looking for formal workwear, smart casual essentials, or clothing for special events, T.M. Lewin aims to deliver reliable quality and lasting style.
Customer experience sits at the heart of everything we do. We are committed to providing excellent service, clear communication, and products that meet the expectations of modern professionals. We value transparency and welcome honest reviews from our customers. Every piece of feedback helps us better understand what we’re doing well and where we can improve.
Contact info
Suite 1, 7th Floor 50 Broadway, SW1H 0BL, London, United Kingdom
- customer.services@tmlewin.co.uk
- www.tmlewin.co.uk
4.3
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
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Reply from T.M.Lewin
Hi David, thank you for your feedback.
We're pleased to hear that you found your purchase to be good value and that your order arrived on time.
We truly appreciate your support and look forward to welcoming you back again soon.
Reply from T.M.Lewin
Hi Ronald, thank you for your feedback.
We're delighted to hear that your purchase was exactly what you were looking for and that you found it to be good value for money.
We truly appreciate your support and look forward to welcoming you back again soon.
Reply from T.M.Lewin
Hello Laurence, thank you for your review.
We're delighted to hear that you were pleased with the excellent quality of your shirts and the speedy delivery.
We truly appreciate your support and look forward to welcoming you back again soon.
Reply from T.M.Lewin
Hi Jesse, thank you for taking the time to share your feedback.
We're pleased to hear that you had a positive experience with our brand and that both the communication and delivery met your expectations.
We appreciate your support and hope to welcome you back again soon.
Not what I’m used to with TML ☹️
Lost stars because shirts are manufactured with collar stiffener pockets but no stiffeners supplied.
Unfortunately I had to return as upon closer inspection the linen fabric was full of flaws and looked like second quality so all went back.
July 4, 2026
Reply from T.M.Lewin
Hello, thank you for taking the time to share your feedback.
We're delighted to hear that you were pleased with your shirts overall, but we're sorry to learn of your disappointment regarding the collar stiffeners.
We appreciate your comments about the collar stiffener pockets and understand your expectation that stiffeners would be included. Your feedback is valuable, and we'll be sure to share it with our Product team as we continue to review our products and customer experience.
Thank you again for your feedback, and we hope to welcome you back again soon.
Reply from T.M.Lewin
Hi Darren, thank you for your review.
We're delighted to hear that you were pleased with your products and the delivery service.
We value your support and look forward to welcoming you back again soon.
Reply from T.M.Lewin
Hi Wayne, thank you for your feedback.
We're delighted to hear that you were pleased with the quality of your clothing, the quick and hassle-free delivery, and the customer service you received.
We truly appreciate your support and look forward to welcoming you back again soon.
Sizes are not consistent- large in…
Sizes are not consistent- large in different T Shirts were different sizes. Difficult to determine the correct ones to buy in future.
July 1, 2026
Reply from T.M.Lewin
Hi Michael, thank you for taking the time to share your feedback.
We're sorry to hear that you experienced inconsistencies in sizing between the T-shirts you ordered. We understand how frustrating this can be, especially when trying to confidently choose the right size for future purchases.
Your comments are valuable to us, and we will share your feedback with our Product team as we continue to review and improve the consistency of our sizing.
Thank you again for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
Reply from T.M.Lewin
Hello, thank you for your feedback.
We're delighted to hear that your T-shirts were delivered promptly and that you were pleased with their quality.
We truly appreciate your support and look forward to welcoming you back again soon.
Reply from T.M.Lewin
Hello Nick, thank you for your feedback.
We're delighted to hear that your order arrived quickly and that you were pleased with the quality and fit of your purchase.
We truly appreciate your support and look forward to welcoming you back again soon.
I have not yet received the Items and…
I have not yet received the Items and no information at all when there are going arrive at my address.
July 1, 2026
Reply from T.M.Lewin
Hi Michael, thank you for your feedback.
We're sorry to hear that you were concerned about the status of your delivery.
Having reviewed your order, we can confirm that it was successfully delivered on 2nd July. If you are still unable to locate your parcel or require any further assistance, please don't hesitate to contact our Customer Experience team, who will be happy to investigate this further and help resolve the issue.
Thank you for bringing this to our attention, and we hope to assist you if anything further is required.
Reply from T.M.Lewin
Hi Simon, thank you for your review.
We're delighted to hear that you're so pleased with the quality and fit of your T-shirts.
It's also great to know that you found our 5 for £50 offer to be such great value. We truly appreciate your support and look forward to welcoming you back again soon.
Hasn’t arrived despite Royal Mail being…
Hasn’t arrived despite Royal Mail being notified over a week ago.
July 1, 2026
Reply from T.M.Lewin
Hi Miles, thank you for your feedback.
We're sorry to hear about the concerns you had regarding your delivery.
Having reviewed the tracking information, we can see that your parcel was collected from your local Royal Mail Parcel Office on 2nd July.
If this is not the case or you require any further assistance, please don't hesitate to contact our Customer Experience team. We'll be happy to investigate the matter further and do everything we can to help.
Thank you for bringing this to our attention.
Awful experience
Terrible customer service. Lost AND cancelled orders. Dishonest responses to reviews asserting issues have been resolved when they haven’t been and no response to 4 emails
June 29, 2026
Unprompted review
Reply from T.M.Lewin
Hello John, thank you for taking the time to share your feedback.
Having reviewed your case, we'd like to clarify that your order was not cancelled without explanation. It was affected by a pricing error caused by an issue with our discount system.
Our Customer Experience team contacted you on 16th June to explain the situation in full and offered assistance with placing a replacement order.
Following that correspondence, we have not received any further emails from you.
We would also like to reassure you that when we respond to customer reviews, we do so based on the information available to us at the time and never intend to misrepresent the status of a case.
We appreciate your feedback and, if you would still like our assistance, our Customer Experience team would be more than happy to help resolve any outstanding concerns.
Reply from T.M.Lewin
Hi Michal, thank you for your feedback.
We're delighted to hear that you were pleased with the service, the quality of your purchase, and the fast delivery.
We truly appreciate your support and look forward to welcoming you back again soon.
Very efficient service but the Linen…
Very efficient service but the Linen shirt I bought wasn't right for me.
May 3, 2026
Reply from T.M.Lewin
Hello, thank you for your feedback.
We're pleased to hear that you found our service to be efficient.
We're sorry that the linen shirt wasn't quite right for you. We understand that finding the perfect fit and style can sometimes take a little trial and error, and we hope you'll find something more suitable from our range in the future.
We appreciate your support and hope to welcome you back again soon.
Parcel not received
Parcel not received. No reply from customer service even after 8 follow ups. They replied after 3 weeks only after I found the personal email addresses for directors and managers and spammed them with emails.
May 13, 2026
Unprompted review
Reply from T.M.Lewin
Hi Jarnal, thank you for your feedback.
We are sorry to hear that your parcel was not received and that you experienced delays in receiving a response from our Customer Experience team. We understand how frustrating this must have been and apologise for the inconvenience caused.
Since your review was posted, we have been in contact with you directly and are pleased that we have now been able to resolve this matter.
We appreciate your patience throughout the process and thank you for bringing this to our attention. Your feedback helps us identify areas where we can continue to improve our service.
Do not waste your time or money
I ordered "5 t-shirts for £50" and was initially reasonably pleased with the appearance of the items, though the fabric seemed a bit on the thin (cheap) side. I would have returned them immediately had I paid the full advertised price of £25.
I subsequently wore four out of the five t-shirts, but when I washed these at 40C and hung them out to dry, all four shrunk by more than a full size. It was clear that the fabric used had not been tested so I contacted Customer Support with photos of the affected t-shirts placed on top of the remaining unused one to demonstrate the difference. I expected a simple apology and return authorisation but was met with requests for more pictures, photos of the care label, days of no communication and a general impression of a dodgy dropship operation trying to squirm out of admitting any liability. I'm fully expecting a flat "nothing to do with us guv" refusal, if they bother to reply at all, and have prepared a Small Claims Court submission in anticipation.
Save your time and money, avoid this mob.
June 18, 2026
Unprompted review
Reply from T.M.Lewin
Hi David, thank you for taking the time to share your feedback.
We are sorry to hear that you were disappointed with both the performance of the T-shirts after washing and the experience you had when contacting our Customer Experience team. We understand how frustrating it can be when a product does not meet expectations and when resolving a concern takes longer than anticipated.
In order to fully investigate product-related issues, we may occasionally request additional photographs and information, including care labels, so that our teams can assess the matter accurately. However, we appreciate that the communication and response times you experienced left you feeling frustrated, and for that we sincerely apologise.
We would like to reassure you that your concerns have been taken seriously. Our Customer Experience team has now reached out directly to you to offer a resolution and discuss the next steps. We hope this demonstrates our commitment to resolving the matter fairly and restoring your confidence in our service.
Thank you again for bringing this to our attention. We value all customer feedback and will use your comments to help improve both our products and customer experience.
Bring back women's shirts
Bring back women's shirts! So smart & stylish.
June 18, 2026
Unprompted review
Reply from T.M.Lewin
Hi, thank you for your feedback and continued support of T.M. Lewin!
We're delighted to hear that you remember our women's shirts so fondly and appreciate your kind comments about their style and quality. Feedback like yours is incredibly valuable, and we will be sure to share your comments with the relevant teams as we continue to review our product offering.
Thank you again for taking the time to share your thoughts. We truly appreciate it.
⭐☆☆☆☆ (1 Star)
⭐☆☆☆☆ (1 Star)
I have been a T.M.Lewin customer for many years and have purchased numerous shirts and other items from the company. Until this experience, I had always been satisfied with the quality.
I purchased two shirts under Order UK781884. When I came to wear them, I noticed that one cuff on each shirt did not sit correctly. One cuff sat flat as expected, while the matching cuff on the same shirt pulled, twisted and stood away rather than lying flat.
I raised the issue with T.M.Lewin and provided photographs and videos. My concern was never about the fabric or the difference between shirt ranges. My concern was simply that one cuff on the same shirt appeared different from the other and did not sit correctly.
The complaint process involved numerous emails, photographs and videos. Although customer service responded, I felt that my concern was repeatedly misunderstood. I had to explain several times that I was comparing one cuff with the matching cuff on the same shirt, not comparing different shirt types.
Eventually the matter was referred to the Product and Buying Team, who concluded that there was no manufacturing fault and refused a refund or replacement.
What disappointed me most was not just the decision, but the amount of time and effort required to explain what I considered to be a straightforward issue.
If the shirts had been satisfactory, I would have worn them. Instead, months later, I was still trying to resolve the matter.
Unfortunately, this experience has damaged my confidence in the brand and has made me reconsider future purchases.
June 19, 2026
Unprompted review
Reply from T.M.Lewin
Hello, thank you for taking the time to share your feedback, and for your longstanding loyalty to T.M. Lewin over the years.
We are genuinely sorry to hear about your experience and disappointed that we have left you feeling let down. While we appreciate the time and effort you took to provide photographs, videos, and detailed explanations of your concerns, we're sorry that you felt your issue was not fully understood throughout the investigation process.
We understand that your concern related specifically to the difference in how the cuffs on the same shirt sat and performed, rather than any comparison between shirt ranges or fabrics. We recognise how frustrating it must have been to repeatedly explain the issue while seeking a resolution.
Whilst our Product and Buying Team carefully reviewed the information provided and concluded that the shirts did not exhibit a manufacturing fault, we fully appreciate that this outcome was disappointing and did not meet your expectations. More importantly, we regret that the process itself left you feeling frustrated and diminished your confidence in our brand.
Customer feedback such as yours is invaluable, and we will ensure your comments are shared with both our Customer Experience and Product teams as we continue to review and improve our processes.
We sincerely apologise for the disappointment caused and thank you again for your honest feedback.
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