I like this site and use it a lot. My most recent order of bare root ferns has not sent up any shoots yet after several weeks. I think I ordered too late into the summer. I will keep an eye out to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Most of the bare root plants are growing. It took a long time to recieve them tho. I'm waiting til fall with cooler weather to transplant them outside.
Company replied
- Disklike. Shipping take more than 2 weeks to plants arrival . it is very disappointed on process and shipping. - Like. packing and plant prepare very well , even plants arrive delay more than 2 wee... See more
Company replied
There were no planting instructions with the baggies or on the website so I did my best and tried to use Google for the rest. Several items never came up, but it's possible that they're ephemeral? I d... See more
Company replied
3.9
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I haven't received my order yet and…
I haven't received my order yet and it's been quite a while. I can't rate you when you can't fill my order.
June 1, 2026
Reply from Tnnursery
Hi,
We understand your concern, but we do want to provide you with the correct update.
Your order has shipped and is currently in transit:
Shipping Date: June 1, 2026
Estimated Delivery: Thursday, June 4, 2026
FedEx Tracking: 381726832970
You should be receiving it very soon.
We are a family-owned and operated nursery, and we truly do work hard to get every order out—even during our busiest season. Reviews like this do impact small businesses like ours, especially when the order is already on the way.
If everything arrives as expected, we would kindly ask that you consider updating your review to reflect the full experience.
If you need anything at all, please email help@tnnursery.net.
Thank you. 🌱
Well....
Well, this is my second review. The company flagged my review for defamatory content. I was completely honest, and not rude in any way. You definitely won't have a repeat customer.
June 2, 2026
Unprompted review
Reply from Tnnursery
Hi,
We did not flag your review for being honest—we flagged it because it contained statements presented as fact that were not accurate, which is different from sharing an opinion.
We fully respect customers sharing their experience, but there is a difference between feedback and claims that misrepresent how our products and processes work.
We are a family-owned and operated nursery, and reviews like this have a real impact on small businesses like ours. We take that seriously and always try to respond fairly and professionally.
If you’d like us to review your order again or work toward a resolution, please email help@tnnursery.net.
Thank you. 🌱
Not Dormant, but Dead and Dying Plants
My organization unfortunately purchased about $1,000 of bare root and live stakes trees and shrubs from TN Nursery this spring. SIX (6) plants out of about 200 plants were viable! I have called the nursery, sent a detailed email (with supporting doc) and left a review on Trust Pilot to try and get a response and refund from this company. Except for what was basically an auto-response here asking for more info (which was provided) they have not responded whatsoever. These weren’t plants that died due to poor care on this project, or adversity after planting. These plants weren’t dormant but were plants that were dead or dying when shipped and when received. A refund is due.
This project has purchased about 2,000 plants shipped via UPS and only 18 of which had any issues. That one shipment was refunded by that nursery.
Of the numerous nurseries shipping to this restoration project TN Nursery stands out extremely negatively. In this case, they have been absolutely disreputable.
April 2, 2026
Unprompted review
Reply from Tnnursery
Hi,
We take claims like this very seriously, but we do need to be very clear.
We supply hundreds of government and state projects every year, including large-scale restoration jobs, and we do not receive complaints of this nature. Our plants leave our facility 100% alive and viable.
What you are describing is not consistent with how our stock is grown, handled, or shipped. If plants were removed from packaging and left out of soil, exposed, or not handled properly prior to planting, that can very quickly lead to the condition you’re describing.
Our plants are shipped bareroot and dormant, and proper handling immediately upon arrival is critical.
We are a family-owned and operated nursery, and we stand behind the quality of what we send out. Statements suggesting we shipped mass quantities of dead plants are simply not accurate.
My willows were due in early March and…
My willows were due in early March and did not arrive until May. I don't think that drought would have affected dormant cuttings. Very disappointing. Further, I got no notice until after I called and called and tried to register a complaint. Poor response from customer service.
June 1, 2026
Reply from Tnnursery
Hi,
We understand your frustration and we’re sorry for the delay and lack of communication.
When we mentioned drought conditions, that refers to field digging conditions, not just the plant type. Even dormant cuttings like willows must be harvested under the right conditions to avoid damage and viability issues, which is why delays can occur.
That said, we do acknowledge that communication should have been better, and we’re working to improve that during our busiest season.
We are a family-owned and operated nursery, and we take pride in sending healthy, viable stock. Reviews like this do impact small businesses like ours, and we genuinely try to do right by our customers.
If you’d like us to review your order further, please email help@tnnursery.net.
Thank you. 🌱
I was able to get the plant that I've…
I was able to get the plant that I've been looking for. I got an extremely timely manner and it's actually doing quite amazing
June 1, 2026
Reply from Tnnursery
Thank you!!!! 🌱
Trees arrived dead
Trees arrived dead. I contacted you and you said they just needed to be put in water. No, they were dead. Then it took me a month to get you to cancel my remaining order. Horrible customer service. Horrible tree care. I wasted over $300 on you.
June 1, 2026
Reply from Tnnursery
Hi,
We’re sorry you feel this way, but we do need to clarify several important points.
Our trees are shipped bareroot and dormant, which can appear dry or lifeless at first. Placing them in water prior to planting is a standard step to rehydrate the roots, not an indication they were dead.
We do not ship dead trees, and all stock leaves our facility alive and viable.
Regarding cancellation, once an order has entered the digging and fulfillment process, it cannot always be stopped, which is why timing can affect cancellation requests.
We are a family-owned and operated nursery, and statements like this do impact small businesses like ours. We take pride in our plant care and the quality of what we send out.
If you’d like us to review your order again, please email help@tnnursery.net.
Thank you. 🌱
we had a few sets of brown eyed susan…
I am a full-time grower. I previously left this company a positive review and patiently absorbed delays — including a month-long wait on one order and a second order placed May 14th that has still not arrived.
When I received a grouping of plants that showed absolutely no signs of growth — not one — I reported it calmly and professionally. I know the difference between slow and not viable.
Rather than address the issue, the company characterized my honest report as defamatory. Trustpilot reviewed my post and disagreed with them.
I shared my experience not to harm anyone, but because I believe honest feedback is how businesses improve. I wanted them to succeed so I can as well.
May 31, 2026
Reply from Tnnursery
Hi,
We understand your concern and we do want to clarify.
Black-eyed Susans and many perennials are shipped bareroot and dormant, so they can look lifeless at first while establishing roots underground.
If a perennial is truly dead, it will typically be mushy or rotten—not firm and dormant. Many customers mistake dormant plants for dead when they are actually still viable.
Our 24-hour arrival policy is in place so any concerns can be reported immediately and verified at delivery, before planting or environmental factors come into play.
We are a family-owned and operated nursery, and we do not send dead plants. We follow industry standards and are transparent about what customers receive.
If you’d like us to review your order, please email help@tnnursery.net.
Thank you. 🌱
UPDATED: Order Received, Packed Well, All Items. 26 Days For Deliver
UPDATED: Received order. Took Stars From 2 to 4. Package packed well and received everything I ordered. Kept 1 Star off still for Shipping Delay. All else was great.
As of right now I can only rate (2 Stars) on shipping time because I have not received my items yet. Its been 22 days and Im still waiting on my items. I understand delays happen but communication would be much appreciated. I had to reach out a week or 2 ago asking statues of my order thinking maybe it just "fell between the cracks" and got overlooked. They said my order will be shipped soon. I reviewed the website and it states Orders processed will take 5-7 business days to arrive in the U.S., Overseas deliveries can take anywhere from 7-16 days. So far we're at 22 days and I am in the U.S. a few states away from TN. Honestly, Im to the point Id rather just get money back but yesterday the shipping statues on website changed to "shipping label created" so I'll just see how it goes from here. Sadly, I dont think Id do business again. Hopefully the items are healthy and in good shape when I receive them.
June 1, 2026
Reply from Tnnursery
Hi,
We understand your frustration and truly appreciate your patience.
During our spring rush, we are currently running about 3–4 weeks behind, which is why your order has taken longer than the standard processing timeframe. We are digging plants fresh and fulfilling a very high volume of orders.
The good news is that your order has now shipped and is in transit.
Shipping Date: June 1, 2026
USPS Tracking: 9234690267338840093499
Your package is currently moving through the USPS network and should be arriving soon.
We do apologize for the lack of communication—that’s something we are actively working to improve.
We are a family-run nursery, and your order was never overlooked. We truly appreciate your patience and hope the plants exceed your expectations when they arrive.
If everything arrives as expected, we would kindly ask that you consider updating your review to reflect the full experience.
If you need anything at all, please email help@tnnursery.net.
Thank you. 🌱
Reply from Tnnursery
Hi,
We understand your frustration and we do apologize for the delay and lack of communication.
The good news is your order has now shipped and is in transit:
Shipping Date: June 1, 2026
USPS Tracking: 9200190267338885683356
You should start seeing movement shortly and receive your package very soon.
We are a family-run nursery, and we’re working to improve communication during our busy season. We truly appreciate your patience.
If everything arrives as expected, we would kindly ask that you consider updating your review to reflect the full experience.
If you need anything at all, please email help@tnnursery.net.
Thank you. 🌱
Reply from Tnnursery
Hi,
We’re sorry to hear this and understand your concern.
All missing items do need to be reported within our 24-hour arrival window so we can properly verify and correct any shortages while the order is still intact.
Our plants are shipped bareroot and dormant, so survival after planting can vary depending on soil, moisture, and environmental conditions.
We are a family-run nursery, and we do not intentionally short orders or send non-viable plants.
Please email help@tnnursery.net with your order details, and I’ll personally review this for you and see how we can help.
Thank you. 🌱
watch the warranty
Well I read a-lot of great reviews, but unfortunately I have to give a one star. Only one out of 4 trees and 2 shrubs actually came out of dormancy (even the extras they threw in never leafed out) You Must read the guarantee, and do not assume it is only for plants that die in a year. Like other places I’ve shopped, if the tree doesn’t come out of dormancy it is replaced with or without the extra guarantee that needs to be purchased. Since I did not purchase the guarantee I am out of luck. I won’t buy from them ever again.
March 15, 2026
Unprompted review
Reply from Tnnursery
Hi,
We appreciate your feedback, and you are absolutely right about one thing—reading the warranty is very important.
We clearly state that we provide a 24-hour live arrival guarantee, and that extended coverage must be purchased at checkout if you want protection beyond that window. This is because plant performance after planting depends on soil, moisture, weather, and care, which are outside of our control.
Our plants are shipped bareroot and dormant, and while many come out of dormancy, some may take longer or even not show growth until the following season, depending on conditions.
We do not operate like nurseries that build replacement costs into higher pricing—we offer lower prices with optional protection, so customers can choose what works best for them.
We are a family-run nursery, and we take pride in sending healthy, viable stock and being transparent about our policies.
If you’d like help choosing plants better suited to your conditions in the future, feel free to reach out to help@tnnursery.net.
Thank you. 🌱
scentless sweetshrubs
I ordered 3 sweetshrubs described as "fragrant", but mine are now 3 years old and have never had any scent at all. They should remove the fragrant part from the description. I feel duped.
May 25, 2025
Unprompted review
Reply from Tnnursery
Hi,
We’re sorry to hear your disappointment and understand your concern.
Sweetshrub (Calycanthus) is typically known for its fragrance, but scent can vary depending on soil conditions, plant genetics, maturity, and even weather patterns. Some plants may produce a lighter scent, or in some cases, very little noticeable fragrance.
We do not intentionally misrepresent our plants, but natural variation can occur with living material.
We are a family-run nursery, and feedback like this does matter to us. We will review the wording on our listings to make sure expectations are as clear as possible.
If you’d like to discuss this further, please email help@tnnursery.net.
Thank you. 🌱
They sold me sticks
They sold me sticks. They told me they would grow. They did not. They said wait. I did. They are now out of warranty and still very dead. TN Nursery will scam you. Beware.
May 25, 2026
Unprompted review
Reply from Tnnursery
Hi,
We’re sorry you feel this way, but we do need to clarify a few important points.
Our plants are shipped bareroot and dormant, which means they will look like “sticks” at first. That is completely normal and how they are supposed to arrive. Many plants focus on root establishment first and may not show visible growth until later—or even the following season.
We do clearly state our 24-hour arrival policy and warranty terms, which are agreed to at checkout. These policies are in place so plant condition can be verified immediately upon delivery, not months later after environmental factors come into play.
We do not scam customers, and statements like this are not accurate. We are a family-run nursery that takes pride in sending viable plants and being transparent about expectations.
If you’d like us to review your order details, please email help@tnnursery.net.
Thank you. 🌱
Great product, great service
Due to drought conditions, my order was delayed. They were prompt and up front regarding the delay. When I received my order everything was packed well. I waited to write this but I am seeing fresh shoots from the roots I planted and everything looks great. Will definitely purchase from them again.
April 30, 2026
Reply from Tnnursery
Thank you so much!
Order had to be delayed and the company…
Order had to be delayed and the company notified me of that. And again when the order was on its way
April 30, 2026
Reply from Tnnursery
Thank you! 🌱
I am very pleased with my TN Nursery…
I am very pleased with my TN Nursery experience. I'm would say I am an experienced amateur with plants. But some of my plants stayed dormant a little longer than the others. I was nervous they were dead, and I hadn't purchased the plant protection. But customer service gave me detailed descriptions of the plants I ordered after I had reached out. I was so pleased with the help. Plus I felt like the prices were fair.
May 18, 2026
Unprompted review
Reply from Tnnursery
Thank you! 🌱
One of the few places I buy trees from
One of the few places I buy trees from. They always arrive healthy and strong. I tell all my friends to order from them.
February 3, 2026
Reply from Tnnursery
Thank you so much!
Terrible bare root plants and trees
Terrible bare root plants and trees, and even worse customer service. I cancelled an order in October 2025, received confirmation IN WRITING that they would cancel and refund my order, less a 5% processing charge which I willingly agreed to...to then receive only a partial refund, and a portion of the order still shipped. When I received the notification of shipment, I checked the refund amount and found it was short, so I reached out to their customer service, forwarding the confirmation I had received from their company that they would cancel. Their response was "xyz employee doesn't work here anymore, and your order already shipped. The refund will not be issued." After a few back-and-forth exchanges I decided to write it off, but feel compelled to let others know that their rating on here is NOT indicative of the service, quality of product or integrity as a business.
On top of all of that, one of the plants showed up snapped in half, anf their last response to me said I could return the plants, but I would have to cover the shipping and if they were dead on arrival they would not be refunding me. Absolute joke of a company.
Horrendous all around, take your money elsewhere, trust me.
May 14, 2026
Unprompted review
Reply from Tnnursery
Hi,
We’re sorry to hear your frustration, but we do need to clarify a few important points.
If an order has already entered the digging and fulfillment process, it cannot always be stopped, which is why part of your order still shipped. Once live plant material is prepared, there are real costs involved, and cancellations at that stage are limited by policy.
Regarding the refund, amounts are based on what was successfully canceled versus what had already been processed for shipment.
For plant condition, all of our stock is shipped bareroot and dormant, and minor breakage can occur in transit without affecting viability. Any shipping damage or concerns must be reported within our 24-hour arrival policy so we can properly review them.
We are a family-run nursery, and statements about integrity are not accurate. We operate under clearly stated policies that are agreed to at checkout.
Thank you. 🌱
Reply from Tnnursery
Thank you so much!
Although my order was delayed due to…
Although my order was delayed due to unfavorable weather the trees and vines I received appeared to be healthy and ready to grow. Now that they are in the ground the grape vines are blossoming and thriving. The paw paws are not dead but are acclimating to their new home. I suspect they will take off once the weather is better and the ground warms up. Over all I am pleased with my purchases.
April 30, 2026
Reply from Tnnursery
Thank you so much!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.