Tnnursery Reviews 

1,417
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,335 reviews, reviewers had a great experience with this company. Customers are consistently pleased with product quality, often noting healthy plants and good condition upon arrival. Many appreciate the variety and selection, finding items easy to order at reasonable prices. Reviewers frequently mention well-packaged items, sometimes with extra plants, contributing to a positive experience. However, some customers experienced significant delays with orders and deliveries, receiving items much later than expected. A few other people also felt that some products arrived dead or failed to grow, leading to disappointment. Additionally, some reviewers were not happy with customer service communication or policies regarding order issues.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Quality

Reviewers mention positive feedback about quality, with some customers receiving plants that were healthy,... See more

Order

Customers had ambiguous experiences with order, with many reporting significant delays, incorrect items, or... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many experiencing significant delays and... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing significant dissatisfaction,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like this site and use it a lot. My most recent order of bare root ferns has not sent up any shoots yet after several weeks. I think I ordered too late into the summer. I will keep an eye out to... See more

Company replied

Rated 4 out of 5 stars

Most of the bare root plants are growing. It took a long time to recieve them tho. I'm waiting til fall with cooler weather to transplant them outside.

Rated 4 out of 5 stars

While originally delayed at the USPS service center, TN Nursery was gracious enough to re-send my order of lilies of the valley and water lily roots. I won't probably know until next year how successf... See more

Rated 4 out of 5 stars

I went with 4 stars because of the shipping delay. Might have been a bit harsh, better than getting dead stock. As for the product, in my case ferns, 5stars +. Healthy stock that practically jumped ou... See more

Company replied



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4.0

Great

TrustScore 4 out of 5

1K reviews

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4.0

All reviews

(1,417)

1,341 reviews in the last 12 months

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Rated 3 out of 5 stars

Ok, but not great.

There were no planting instructions with the baggies or on the website so I did my best and tried to use Google for the rest. Several items never came up, but it's possible that they're ephemeral? I don't know and I'd rather replace those plants from another company at this point. It also took almost a month for everything to arrive after I ordered, and only a few of those days were in transit. So instead of planting in mid-May as hoped, I didn't get things in the ground until early-June.

May 10, 2026
Unprompted review
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Reply from Tnnursery

We're sorry your experience didn't meet your expectations.

Planting instructions are available on our website, through the QR code included with every shipment, and in our planting videos. Many native and woodland perennials, including ephemeral species, naturally spend their first season establishing roots and may not produce visible top growth until the following spring.

During our peak spring season, processing times can also be longer due to the volume of orders. We appreciate your patience and your feedback, which helps us continue improving both our shipping process and the information we provide.

– Bailey
TN Nursery

Rated 2 out of 5 stars

The shipment was delayed over a month

The shipment was delayed over a month. When I finally got the plants I potted them right away. Most have not come up.

May 29, 2026
Unprompted review
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Reply from Tnnursery

We're sorry to hear your order didn't meet your expectations.

During our busy spring season, processing times can occasionally be longer due to the high volume of orders. Many bare-root perennial plants spend their first growing season establishing healthy root systems and may not produce visible top growth until the following spring. While it may appear they haven't come up, many are developing below the soil.

We appreciate your feedback and thank you for giving our family-owned nursery the opportunity to serve you.

– Bailey
TN Nursery

Rated 2 out of 5 stars

Shipped way too late in the season

Shipped way too late in the season. Pretty sure I've lost 80+% of the plants due to a heat wave hitting right after getting them in the ground after they arrived over a month after the order was placed. Holding out hope that some of the 80% survived and I see some new plants next season. Was also short around 6 lyreleaf sage plants that I had to order from another vendor.

May 16, 2026
Unprompted review
Rated 2 out of 5 stars

2/3 failure rate

Took a long time from ordering to actually receiving the plants (5/9 to 6/2), and by then we were pretty much into summer. Of the three different types of wildflowers I received, only the echinacea made it. Black-eyed susan and goldenrod never came up at all. I’m disappointed, and not planning to order from them again.

June 2, 2026
Unprompted review
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Reply from Tnnursery

We're sorry to hear your order didn't meet your expectations.

During our peak spring season, processing times can be longer due to the high volume of orders. Bare-root wildflowers such as Black-eyed Susans and Goldenrod often spend their first growing season developing strong root systems and, in many cases, do not produce visible top growth until the following spring. This is a normal part of their establishment process.

We appreciate your feedback and thank you for giving our family-owned nursery the opportunity to serve you.

– Bailey
TN Nursery

Rated 1 out of 5 stars

slow to ship.

took fully 30 days from order to receive my bareroot shastas. I planted them immediately but none survived. No more TN nursery.

May 16, 2026
Unprompted review
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Reply from Tnnursery

We're sorry to hear your experience didn't meet your expectations.

During our busy spring season, processing times can occasionally be longer than usual due to the volume of orders. Shasta Daisies are perennial plants that often spend their first season establishing strong root systems and, depending on growing conditions, may not produce significant top growth until the following spring.

We appreciate your feedback and thank you for giving our family-owned nursery the opportunity to serve you.

– Bailey
TN Nursery

Rated 1 out of 5 stars

None of the plants grew

None of the plants grew. No planting instructions. Had to look up how to plant.

July 16, 2026
Unprompted review
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Reply from Tnnursery

We're sorry to hear you were disappointed.

Our planting instructions are available on our website, on the QR code included with every shipment, and in our planting videos. Many of our bare-root perennials also spend their first growing season establishing roots and may not produce visible top growth until the following spring, depending on the variety.

We appreciate your feedback and will continue looking for ways to make our planting guidance even easier to find.

– Bailey
TN Nursery

Rated 2 out of 5 stars

They never sprouted

July 16, 2026
Unprompted review
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Reply from Tnnursery

We're sorry to hear your plants never sprouted.

Many of our bare-root perennials spend their first growing season establishing roots and often do not produce visible top growth until the following spring. While it can appear that nothing is happening above ground, many species are developing below the soil before emerging the next season.

We appreciate your feedback and hope your plants surprise you with healthy new growth next spring.

– Bailey
TN Nursery

Rated 3 out of 5 stars

About 6 of the plants were almost dead…

About 6 of the plants were almost dead upon arrival, but all the others look great and healthy. We hoping the 6 sad one would perk up,but they didn't and died. Because they looked so bad compared to the others, I think they were struggling before shipping.

June 23, 2026
Unprompted review
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Reply from Tnnursery

We're sorry to hear that some of your plants didn't survive.

Our plants are inspected before shipping, but because they are living plants, shipping and environmental conditions can occasionally affect individual plants differently. We're glad to hear the rest of your order arrived healthy, though we're disappointed that six did not perform as expected.

We appreciate your feedback and are always looking for ways to improve the quality and consistency of every shipment.

– Bailey
TN Nursery

Rated 5 out of 5 stars

Great speed and communication

Delivery was almost exactly on time, down to the hour. Price was amazing, and I got a root ball like I expected. I ordered a lily of the valley.

Edit- I meant to put 5 stars, the flowers are beautiful. Dunno why it posted as 4 the first time

June 2, 2026
Unprompted review
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Reply from Tnnursery

Thank you so much!

Rated 3 out of 5 stars

my previous order of ten had only 1…

my previous order of ten had only 1 that survived. This one is a much better

July 16, 2026
Unprompted review
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Reply from Tnnursery

Thank you for giving TN Nursery another chance! We're so glad to hear this order was a much better experience for you.

We appreciate your honest feedback from your previous order, and we're delighted we were able to provide plants that met your expectations this time. Thank you for your continued support!

– Bailey
TN Nursery

Rated 1 out of 5 stars

You sent me all crappies roots.

You sent me all crappies roots.
You’re stealing my money and trust
$129.00 it’s a lot money

June 8, 2026
Unprompted review
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Reply from Tnnursery

We're very sorry to read this and understand why you'd be upset.

We take pride in the quality of the plants we ship and would like the opportunity to review what happened with your order. Please email me directly at help@tnnursery.net with your order number and a few photos if you have them. I'll personally look into your purchase and do everything I can to help resolve the issue.

We appreciate the chance to make things right.

– Bailey
TN Nursery

Rated 3 out of 5 stars

I got six roots and planted them all

I got six roots and planted them all. Can't remember the exact delivery date but it was around the day noted in this review. It was hard to tell which end of the root should go in the ground. I scratched both ends, as advised in the video that I watched and advise others to do the same. Might be an idea to somehow mark which end is which, maybe with a red Sharpie to show "this side up". The other thing is that of the 6 roots, only one is sprouting. I've seen lush bushes on people's fences near me and might just ask if I can nab a root or two from them.

May 16, 2026
Unprompted review
Tnnursery logo

Reply from Tnnursery

Thank you for your feedback. We're glad you found our planting video helpful and appreciate your suggestion about marking the top of the roots—we'll certainly take that into consideration.

If only one of your plants has emerged so far, please don't give up on the others just yet. Many bare-root plants emerge at different rates depending on the species, soil temperatures, and local growing conditions.

Please email me directly at help@tnnursery.net with your order number. I'd be happy to review your order, identify the plants you received, and help determine whether they simply need more time or if there's another issue. We'd love the opportunity to help make this right.

– Bailey
TN Nursery

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