Tnnursery Reviews 

1,419
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,335 reviews, reviewers had a great experience with this company. Customers are consistently pleased with product quality, often noting healthy plants and good condition upon arrival. Many appreciate the variety and selection, finding items easy to order at reasonable prices. Reviewers frequently mention well-packaged items, sometimes with extra plants, contributing to a positive experience. However, some customers experienced significant delays with orders and deliveries, receiving items much later than expected. A few other people also felt that some products arrived dead or failed to grow, leading to disappointment. Additionally, some reviewers were not happy with customer service communication or policies regarding order issues.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Quality

Reviewers mention positive feedback about quality, with some customers receiving plants that were healthy,... See more

Order

Customers had ambiguous experiences with order, with many reporting significant delays, incorrect items, or... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many experiencing significant delays and... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing significant dissatisfaction,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like this site and use it a lot. My most recent order of bare root ferns has not sent up any shoots yet after several weeks. I think I ordered too late into the summer. I will keep an eye out to... See more

Company replied

Rated 4 out of 5 stars

Most of the bare root plants are growing. It took a long time to recieve them tho. I'm waiting til fall with cooler weather to transplant them outside.

Company replied

Rated 4 out of 5 stars

While originally delayed at the USPS service center, TN Nursery was gracious enough to re-send my order of lilies of the valley and water lily roots. I won't probably know until next year how successf... See more

Company replied

Rated 4 out of 5 stars

I went with 4 stars because of the shipping delay. Might have been a bit harsh, better than getting dead stock. As for the product, in my case ferns, 5stars +. Healthy stock that practically jumped ou... See more

Company replied



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4.0

Great

TrustScore 4 out of 5

1K reviews

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4.0

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(1,419)

1,344 reviews in the last 12 months

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Rated 1 out of 5 stars

Too long time waiting of the order.

Too long time waiting of the order.
Never again !

May 31, 2026
Tnnursery logo

Reply from Tnnursery

Hi,

We understand your frustration and we apologize for the delay.

During our spring rush, we are often running 3–4 weeks behind due to high order volume and field conditions.

We are a family-owned and operated nursery, and we do work hard to get every order out as quickly as possible. Reviews like this do impact small businesses like ours.

Thank you for your patience. 🌱

Rated 5 out of 5 stars

Plants arrived

Plants arrived, all of them were labeled and in good health. I planted them under cover immediately and 4 days later one of them is already sprouting new growth. I hope they all turn out great. I've never been disappointed by TN nursery

June 1, 2026
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Reply from Tnnursery

Thank you so much!

Rated 2 out of 5 stars

Not Good

I ordered Daisies. When they arrived they were a jumbled mess. I sorted them out as best I could. We’ll see if they grow.

June 1, 2026
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Reply from Tnnursery

Hi,

We understand your concern and we’re sorry it wasn’t what you expected.

Daisies are shipped bareroot and dormant, and during transit they can shift and appear mixed together. That does not affect their viability—they just need to be separated and planted, as you’ve done.

Once established, they should begin to grow normally.

We are a family-owned and operated nursery, and we take pride in sending healthy, viable plants. Reviews like this do impact small businesses like ours.

If you have any questions as they grow, feel free to reach out.

Thank you. 🌱

Rated 5 out of 5 stars

Plants

Thank you ! The plants were delivered in good condition.

June 1, 2026
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Reply from Tnnursery

Thank you so much!

Rated 5 out of 5 stars

Great prices and merchandise looks very…

Great prices and merchandise looks very healthy. I ordered 12 Wherry Foam Flower plants.. Buy one get one free and they sent me 48! So I’m excited to put those in as I lost all my foam flowers here in Minnesota after having them for over 20 years. I don’t know why I lost them all, but excited to get some new ones in the ground. And for people who don’t understand bare root flowers or plants, look up ahead of time so you understand why they look the way they do when you receive them. Happy camper here!

May 31, 2026
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Reply from Tnnursery

Thank you so much!

Rated 2 out of 5 stars

An Honest Review

I placed my order for spring delivery of fruit trees. I received a partial of the order and then no communication. When I emailed I was informed they were behind appx 10 days -2 weeks. 3 weeks later I emailed again and was told they were sold out. Too late to plant and delaying my orchard another year. They did refund my money but no communication that would have allowed me to purchase elsewhere. This is why the poor review.

May 31, 2026
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Reply from Tnnursery

Hi,

We understand your frustration and we do apologize for the experience.

During peak season, availability can change quickly due to field conditions and demand, and while we did process your refund, we agree that communication could have been better and more timely so you could make other arrangements.

We are a family-owned and operated nursery, and situations like this are not how we want customers to feel. Feedback like yours helps us improve how we communicate delays and inventory changes.

We do appreciate you giving us a try and are sorry this impacted your planting plans.

Thank you. 🌱

Rated 5 out of 5 stars

Most of the products that I have…

Most of the products that I have purchased have been great. However I had no growth issues with the Mimosa tree that I previously purchased from you. Also the Hydrangeas and Shasta Daisy have not shown any signs of life yet. Not that excited how they were shipped.

June 1, 2026
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Reply from Tnnursery

Thank you so much!

Rated 1 out of 5 stars

Delivery time was extremely slow


Delivery time was extremely slow, nearly a month.
I paid for three plants and received 6 but one was obviously dead.

June 1, 2026
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Reply from Tnnursery

Hi,

We understand your concern and we apologize for the delay.

During our spring rush, processing times can extend to 3–4 weeks as we dig plants fresh and fulfill a high volume of orders.

We’re glad to hear you received extra plants, as we often include additional stock to add value. If one arrived in poor condition, that should be reported within our 24-hour arrival window so we can verify and address it.

We are a family-owned and operated nursery, and reviews like this do impact small businesses like ours.

Thank you. 🌱

Rated 3 out of 5 stars

It took three weeks before the order…

It took three weeks before the order was shipped.

June 1, 2026
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Reply from Tnnursery

Hi,

We understand your concern and we apologize for the delay.

During our spring rush, we are often running 3–4 weeks behind due to high volume and field conditions, which can extend processing times beyond normal expectations.

We are a family-owned and operated nursery, and we do work hard to get every order out as quickly as possible. Reviews like this do impact small businesses like ours.

Your order was not overlooked and has been processed accordingly.

Thank you for your patience. 🌱

Rated 5 out of 5 stars

Packaged beautifully

Packaged beautifully, can’t waist to get my water Lillie’s planted!

June 1, 2026
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Reply from Tnnursery

Thank you so much!

Rated 1 out of 5 stars

First it took over 30 days to get my…

First it took over 30 days to get my order and I couldn’t talk to the bot on the site because I never received the email with my order number. At 15 days I called them and they said they had a drought and that’s why I didn’t get them yet. So it was another 15 days before I actually got the bulbs. Second the way they were packaged was so unprofessional, there wasn’t an invoice and they were in zip lock bags where someone wrote in red marker what was in each baggie and the bulbs were terrible. I hope they work because it’s allot of work to plant them all. It took us two days to figure out what it said. We bought 48 bulbs and are missing several of the bulbs. Now when I call the number I had, it says they are no longer taking calls, go to the email. Yes, I did send an email but haven’t heard anything yet.

June 3, 2026
Unprompted review
Tnnursery logo

Reply from Tnnursery

Hi,

We’re sorry for your frustration, but we do need to clarify several important points.

First, regarding timing—your order was delayed due to field conditions (drought), which directly impacts when plants can be safely harvested. We do not ship plants when conditions could damage their viability, which is why delays can occur during peak season.

Second, our plants are shipped bareroot and dormant, and packaging in labeled bags is standard for this type of product. They are not shipped as potted retail plants, and appearance can differ from expectations, but that does not mean they are poor quality.

Regarding your concern about missing items, all shortages must be reported within our 24-hour arrival window so we can verify and correct them while the order is still intact.

We also want to clarify that we do respond to customers, but during our spring rush, response times can be delayed due to high volume.

We are a family-owned and operated nursery, and reviews like this do impact small businesses like ours. We do not send out poor or incomplete products intentionally.

If you’d still like us to review your order, please email help@tnnursery.net, and we will take another look.

Thank you. 🌱

Rated 3 out of 5 stars

Great plants, awful customer service

Pros: the plants were small but mighty - they appeared in good health and more than what I ordered was in each bag. (I ordered 2 goldenseal, and 2 decent sized ones and a tiny one were in there. It was like this for almost all my plants- impressive!)
Cons: order accuracy, return policy and communication
I ordered about $100 worth of plants in January. In April I still hadn’t received them. I looked up my order said I had not paid, so I went through my credit card and I had indeed paid. I called them and they told me I must have paid because they were ready to be sent out. But they couldn’t tell me why my account said I had not paid. Next, I got an email saying the weather was too dry to dig up plants and they would be delayed. So, I didn’t think too much of it when I received a partial order. A month later, I still hadn’t received my willow trees or 2 of my ferns. I called and asked where they were. They told me if I had issues, I had to call by the day after I received the package or they couldn’t do anything about it. I was frustrated because I felt that was unreasonable given the message that some items were delayed. Also, I pushed back as the size and weight of the package (a small box of bare root plants) could not have possibly fit the trees I had ordered. They eventually said they would send them out. I waited 2 more weeks for that package and still nothing. I had to call a 3rd time to get them sent out. I finally received my willows and walking ferns in June. A few days later, I received an invoice asking me to pay the order- that I had paid for in January!! They looked it up, and they acknowledged that I had paid. Come on people, get it together.

I’m undecided if I will order from them again. The price is good when one buys in bulk, and the plants are coming up nicely. However, that was a LOT of follow up on my part. 3 phone calls and multiple emails- I had to constantly chase them down to get what I ordered.

June 4, 2026
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Reply from Tnnursery

Hi,

Thank you for your detailed feedback—we do appreciate you taking the time to share it.

We’re glad to hear the plants arrived healthy and even exceeded expectations in quantity. That’s something we take a lot of pride in as a family-owned and operated nursery.

That said, we do apologize for the experience you had with order tracking and communication. During our peak season, delays can occur due to field conditions and high order volume, but we agree that communication should have been clearer and more consistent.

Regarding partial shipments, some items are shipped separately based on availability and digging conditions, which can cause confusion if not clearly communicated.

We also want to clarify that our 24-hour arrival policy applies to verifying condition at delivery, but we understand your frustration given the staggered shipments and will take this feedback seriously as we improve our process.

We appreciate your patience in working through this and are glad to hear the plants themselves are doing well. Reviews like this do matter to us as a small business, and we are actively working to improve the experience.

If you decide to order again, please feel free to reach out directly to help@tnnursery.net, and we will make sure your order is handled more smoothly.

Thank you. 🌱

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