I like this site and use it a lot. My most recent order of bare root ferns has not sent up any shoots yet after several weeks. I think I ordered too late into the summer. I will keep an eye out to... See more
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I purchased 3 plants on the buy one get one free promotion. Some (not all) of the PawPaw and Kousa trees came out of dormancy. The fig trees were likely DOA as they haven't come out of dormancy in a month and a half. They actually shipped extra of all except the fig trees, so for the Kousa and PawPaw, I actually got what I paid for as the extra were dead anyway. I thought it was nice of them at the time, but now I'm sure they do that because they know some will be dead. Unfortunately, they didn't ship extra of the fig, and both were dead. The entire order shipped late due to weather apparently, as stated by TN. Because the order was shipped late and arrive during a time I was out of town, I was not able to follow their "contact within 24 hours" rule if there's anything wrong, so I planted and hoped for the best. TN does expect you to purchase an extra warranty if you want any coverage as all, as I expect that they know they ship dead plants. Unfortunately, their customer service is rather useless as well. When I finally received the order and opened it, I thought "what a great company, sending extra trees at no cost" - but knowing why now, and understanding they prefer to lose a customer rather than replace a $35 order, I'll be sure to check other nurseries instead for future purchases for my small orchard, as I generally expand yearly.

Reply from Tnnursery
Love the selections and the timely manner they take care of your orders, I'm very pleased with every order I've placed with them. Thanks

Reply from Tnnursery
Received bare roots as specified. The fire pinks are already sprouting! Would buy from again.

Reply from Tnnursery
Received nice large bare roots, much larger than a previous order from another company.

Reply from Tnnursery
Received the plants in good condition, put them in the ground, watered and I will see how they do.

Reply from Tnnursery
1 out of 7 plants survived. Zero trees survived. I have lots of thriving plant life in my yard. After a hassle they replaced one, back when there was a year guarantee. Now you have to pay $20 and shipping. It’s a plant business, not microprocessors. They are running a racket. More profit than business. Yay from Lowe’s.

Reply from Tnnursery
You keep me notified of my order status and sent me extra plants! Thank you for the great service.

Reply from Tnnursery
Received more trees than I ordered, all trees and bushes are still alive.

Reply from Tnnursery
One plant is doing good, but one died. I want to order some more but if you don’t stand behind your products I will have to look somewhere else.

Reply from Tnnursery
3 bags were perfect, but 2 arrived completely rotten
On the positive side, three of the bags arrived with no damage at all. The paper inside them was perfectly moist, not soaking wet. However, the other two bags were a disaster. One bag had roots rotten and covered in white mold, and in another bag, two out of three plants had melted into a soggy, stinky paste.
Tip for the seller: Please make sure to squeeze out excess water from the paper before shipping. There shouldn't be standing water in the bags. Even with quick 3-day shipping, too much water will completely ruin the plants!

Reply from Tnnursery

Reply from Tnnursery
Plants arrived, all of them were labeled and in good health. I planted them under cover immediately and 4 days later one of them is already sprouting new growth. I hope they all turn out great. I've never been disappointed by TN nursery

Reply from Tnnursery
I ordered Daisies. When they arrived they were a jumbled mess. I sorted them out as best I could. We’ll see if they grow.

Reply from Tnnursery
Great selection of native plants, trees, shrubs, flowers, etc. Great pricing. Great deals.

Reply from Tnnursery
Great prices and merchandise looks very healthy. I ordered 12 Wherry Foam Flower plants.. Buy one get one free and they sent me 48! So I’m excited to put those in as I lost all my foam flowers here in Minnesota after having them for over 20 years. I don’t know why I lost them all, but excited to get some new ones in the ground. And for people who don’t understand bare root flowers or plants, look up ahead of time so you understand why they look the way they do when you receive them. Happy camper here!

Reply from Tnnursery
I placed my order for spring delivery of fruit trees. I received a partial of the order and then no communication. When I emailed I was informed they were behind appx 10 days -2 weeks. 3 weeks later I emailed again and was told they were sold out. Too late to plant and delaying my orchard another year. They did refund my money but no communication that would have allowed me to purchase elsewhere. This is why the poor review.

Reply from Tnnursery
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