Tobycarvery Reviews 

2,092
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Looking at 375 reviews, most reviewers were unhappy with their experience overall. Many people found the food quality disappointing, frequently reporting small meat portions, dry or stringy meat, and vegetables that were cold, undercooked, or mushy. Customers also experienced issues with service, citing unhelpful or rude staff and long waiting times due to apparent understaffing. Several people mentioned food being generally unappetizing or lacking flavor. However, some customers also noted positive experiences, particularly praising the friendly and efficient service from certain staff members. A few other people also felt that the food quality was good, highlighting delicious roasts and well-prepared meals, and appreciated the overall pleasant atmosphere.

What people talk about most

Staff

Reviewers highlight ambiguous aspects of staff, with many customers praising specific individuals for being... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing significant disappointment... See more

Service

Reviewers mention ambiguous feedback about service, with many expressing disappointment and describing... See more

Product

Consumers find product to be ambiguous, with many expressing disappointment regarding portion sizes and... See more

Location

Customers had ambiguous experiences with various locations, with many reviewers mentioning specific branches... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Normally quite happy to visit Toby Carvery Redhill but tonight was very dissapointing to say the least. The amount of meat was hardly enough to make a sandwich. They had run out of vegetarian bak... See more

Rated 2 out of 5 stars

I went to the toby in Burton-on-Trent while they had an offer of £7 carvery. It was a hot day so quiet for 4pm but they couldn't offer refillable soft drinks as machine broken. I ended up with a 250ml... See more

Rated 2 out of 5 stars

I visit the Wilson Arms in Knowle, West Midlands once a month but today's food was not up to the usual standard. The meat portions were very small and the vegetables were wet and sloppy. The cauliflow... See more

Rated 2 out of 5 stars

We were very disappointed with our experience at the the restaurant in south Croydon, the food served was undercooked all the vegetables were cold and the meat was so stringy and not appetising, The... See more


Company details

  1. Restaurant
  2. BBQ Area

Information provided by various external sources

Toby Carvery, where every day feels like the best ever Sunday


Contact info

2.4

Poor

TrustScore 2.5 out of 5

2K reviews

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No history of asking for reviews

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2.4

All reviews

(2,092)

379 reviews in the last 12 months

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Rated 5 out of 5 stars

Valentines day meal

Went for a Valentines day meal. After being escorted to our table, we were greeted by our lovely waitress May,
Who made us feel totally welcome, as she took our drinks order and checked if we had any allergies. The restaurant was extremely busy, but she was polite, helpful, and happy. Taking time to make sure we were relaxed, so welcoming.
Harper was our server at the carvery, again very polite, friendly, and very efficient. I complemented him on his presentation and efficiency and commented that he would be excellent in the role of front of house. I could spot his potential. He was slightly taken aback at the comment but thanked me.
I later saw who I thought was a manageress, and mentioned these two members to her and asked her to pass on our good wishes,
The food was as usual, great, at Toby Carvery at Gravesend, Kent. The staff were brilliant and a good time was had by us both.

Lorraine and Joe

February 14, 2026
Unprompted review
Rated 1 out of 5 stars

Booked online but no table reserved

Having booked a table online for 5 at Stafferton Lodge, Maidenhead. We arrived for a Sunday lunch with the family only to be told they had no table reserved in our name, although we had a confirmation text message. We were informed a table would be ready in 10 minutes they asked us to kindly wait in the bar area, we placed an order for drinks only to be given a dirty beer glass.
After 15 minutes waiting, I asked when the table would be available, I was informed that the table was being prepared -cleaned, I informed them my wife is diabetic and was in need for urgent food as her blood sugar levels dropping. After 25 minutes of waiting, our table was still not ready, so we asked if we could eat in the bar area.
Why wasn't a table in the bar area offered when I advised them of my wife being diabetic and in need of food.
Why was our booking not registered with Staffereton Lodge, Maidenhead when we had a confirmation text message.
why were we told a table would be ready within 10 minutes.
why did no one come to us advising a delay in getting the table. Why did they not ask if we mind eating in the bar area due to my wife being diabetic and in urgent need for food? I would like the management at The Toby Carvery at Stafferton Lodge to comment on the above.

February 15, 2026
Unprompted review
Rated 1 out of 5 stars

poor service

decided to visit stevenage toby cavery today.without pre booking .we waited by the entrance for sometime . only to be met by a moody grumpy member of staff .who warned us to pre book in future .we were then ordered to follow her and told to sit at a table .we were treated like naughty children .needless to say we decided to leave and moved onto to another restaurant .which was lovely .first impressions do matter

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent food and service at Bedford Toby (Goldington Rd)

Bedford Toby - Excellent food (tender lean meat, superb yorkshire pudding and stuffing, lovely selection of vegetables), as always. Very attentive staff. We appreciated being allowed to bring a birthday cake in, and enjoyed it with a scoop of Toby ice cream, which is very creamy and good. A great place to eat healthy food, and a great place for a family get together and birthday celebration. Excellent value too for party of 10!

February 11, 2026
Unprompted review
Rated 2 out of 5 stars

Very bad customer service …

We visited around 2pm it was not busy there were loads of tables empty yet it still took stsff about 10 minutes to acknolege us and seat us when we were told we could go get out food so we went up to yhe counter no staff to cut the meat and it took about 10/15 minutes before he appeared and it seemed that we were an inconvience to him and the meat portions were only big enough for a toddler and to pork was so dry it was hard to chew the whole meal was only luke warm and did not have much flavour after the meal i asked for the bill and Sarah (staff) was quite rude after waiting about 15 minutes i decided to look for her she made a dig as to say oh your obviously in a rush but i am busy with other customers and there were only about 5 tables in there being used she just said well you best pay here then she had a very bad attitude toward us as customers and didnt appear to be enjoying her job or didnt want to be there

February 13, 2026
Unprompted review
Rated 1 out of 5 stars

Had a carvery at the Romford Location…

Had a carvery at the Romford Location last week and it was absolutely abysmal,the mashed potatoes could be used to build a house with!

The veggies were hard and cold ,the Yorkshire pudding was rock hard and I had just been to dentist so didn’t risk trying to eat it!

I was going to complain but overheard another customer not happy with his meal and was shocked to hear the manager say he would remember his face for the next time he came!

So for the cost of £11.79 I wasn’t going to get into a row over a meal but one thing is for certain they won’t see my face there again!!

February 2, 2026
Unprompted review
Rated 2 out of 5 stars

We got to Toby Carvery Darlington and…

We got to Toby Carvery Darlington and had paid and were seated by 10.09 am for breakfast.
We went up to get our food straight away and there was no bacon, no sausages, no eggs, no hash Brown's and were good by the man behind the food counter the food would be another 10 minutes.
At 10.34 the food was brought out and only limited amounts which all went within a minute as other people were waiting too.
We got limited food before they stopped bringing more out at 10.44, it was all over!!!
Why advertise unlimited help yourself breakfast till 11am if you can't deliver this.
I must add that the restaurant was barely half full.
Very poor.

February 7, 2026
Unprompted review
Rated 1 out of 5 stars

Rubbish food

Had breakfast this morning, bacon very hard and dry, not crispy, beans all juice, only one dish of everything out, despite a party of 30 being booked in for about the same time as we got there. Food cold, worst experience we have had in there
I told the assistant on the counter and she said she would pass it on to the kitchen staff and I said she should pass it on to the management!

February 5, 2026
Unprompted review
Rated 2 out of 5 stars

Poor Service and very small amount of meat

We went for Toby in Romford today. I had a King Size. At first the Chef was missing but he finally appeared looking so unhappy and was never going to smile. I was only given one sausage and asked for Turkey and was given 3 slices and then asked if I could try a small slice of well done beef. The chef proceeded to take a slice of Turkey from my plate and placed it back on the Turkey to give to another customer which I thought was not too hygienic seeing it had been on my plate. He then gave me the smallest amount of beef possible.
I did mention this to the manager when he paid my bill and he did say the chef should not had done that. I just laughed and walked out. I think they needed to keep the meat more than I wanted to eat it. The vegetables and potatoes were ok. I would never go back after this type of service.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

A saved Birthday treat

Yesterday, 1st February 2026 we were badly let down by another carvery company that had no meat available for a reserved evening meal, so we booked in last minute at the Toby Carvery Ipswich and arrived there at 7.45 and were seated immediately, we then each enjoyed a plentiful delicious meal. Thankfully the Toby saved the birthday treat .

February 1, 2026
Unprompted review
Rated 1 out of 5 stars

Had a starter & Carvery at Maes Knoll…

Had a starter & Carvery at Maes Knoll Bristol, with my partner. Starter was small but nice. The Carvery was almost cold and although this was mentioned to a staff member it was ignored. I then asked to take it home then so I could heat it, But NO that is not allowed even though they do takeaway. We will never eat there again. Terrible food and very poor service. and not cheap

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant staff who work really hard…

Brilliant staff who work really hard including Karen and the great manager they have at the Plympton site. Fantastic service and a fantastic meal. Shout out also to the kitchen staff keep up the great work!

January 25, 2026
Unprompted review
Rated 1 out of 5 stars

Give Southend Seafront Toby a miss...

Firstly in a queue at the entrance for 25 minutes where no one was seen to. Eventually seated amd then spent 35 minutes queuing at carvery whilst NO ONE WAS SERVED because the carver was cleaning serving area amd they had run out of meat and veg. Finally restocked and he started carving and didneven wash hands. Total joke. Asked waitress if they were short staffed? She said no but they don't get extra staff in when £6 specials even though it is very busy.

January 28, 2026
Unprompted review

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