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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the delivery service, reporting that orders did not arrive or were significantly delayed, often missing important dates like Christmas. Customers also experienced issues with product quality, noting items that were not as described, had incorrect sizing, or were made of poor materials. Furthermore, there were widespread complaints about the company's contact methods and response times, with many finding no functional phone number and emails going unanswered or receiving generic, unhelpful replies. However, some customers also mentioned receiving their items safely and well-packaged, with some even praising the quality of the personalized football shirts they received. A few other people also felt that the items they ordered were as expected and were delivered within a reasonable timeframe, with one person noting quick delivery after an email update.

What people talk about most

Order

Customers consistently note ambiguous experiences with order fulfillment. While some reviewers received their... See more

Product

People report ambiguous experiences with product quality and delivery. While some customers received... See more

Delivery service

Users describe negative interactions with delivery service. Many customers report significant delays, with... See more

Customer communications

Reviewers express significant frustration regarding contact with the company. Customers report that the... See more

Response time

Customers consistently express frustration with the slow and often non-existent response times. Many report... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Do not use Toffs. According the website its is run by the old Fashioned Football Shirt Company Limited. On Companies house this company is listed as in liquidation. Whatever the case… orders don’t arr... See more

Rated 1 out of 5 stars

STAY AWAY !!! Ordered my shirt / gift weeks ago. Still no delivery - still no response to 3 follow ups !!! Quite clearly a company relying on eye catching marketing across social media to **** people... See more

Rated 1 out of 5 stars

Do not purchase from this company. I have brought shirts from here many years ago without issue. BUT I ordered 2 shirts in mid-November 2025 on a 2-3 week delivery & they were delivered on 22nd Decemb... See more

Rated 1 out of 5 stars

After my request to cancel the order was accepted, I was informed that the refund would be processed within 3–5 business days. After that period, I received an email saying that an additional 48 hour... See more


Company details

  1. Sportswear Store

Information provided by various external sources

At TOFFS, we manufacture bespoke retro Football and Rugby items, including replica jerseys for a wide range of teams from as far back as the 1870s up to the 1990s. Our website also features casualwear items such as Tracktops, Hoodies, Sweatshirts, Polo Shirts and T-Shirts that feature famous club logos from back in the glory days of Football and Rugby. All of our items are handcrafted in the UK.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

164 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good bargains; great staff

Lots of good bargains in a well organised shop. I purchased several home items which were all cheaper than my local big brand name supermarket. The high rating is mainly due to the lovely staff member Aiesha who helped me find things and then came looking for me in the car park with an item I'd left at the checkout.
The only thing that could be improved is the signposting on the car park which gave the name of the previous shop so I was unsure which was the Toffs parking area.

February 10, 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic product and excellent …

Fantastic product and excellent service. Got my Dad a St Mirren shirt for Christmas and he's delighted with it; a beautiful top, beautifully made. Received regular, friendly updates about delivery etc. Will definitely use again.

January 30, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent company purchased many items …

Excellent company purchased many items triple BT phone, wellingtons, cushions, and many other items. no problems at there Church Stretton shop very helpful we bought curtains and tiebacks off their website everything was fine but tie backs were shorter than we required the manufacturer would not take them back however Toffs refunded the money staff at head office very helpful can not fault them. would definatley use them again

January 16, 2018
Unprompted review
Rated 1 out of 5 stars

Absolute Disgrace

Absolute Disgrace. Took a week to respond to emails, then when they finally did, they told me I'd have to wait 28 days for my shirt, which was for my brothers birthday so this was totally unacceptable. DO NOT USE

January 10, 2018
Unprompted review
Rated 1 out of 5 stars

Ordered Online, misleading delivery times

Ordered a retro shirt for my husband, payment was taken, order was accepted, stated 1-2 days delivery. Didn’t arrive, called to enquire and was told that although I’d received an email confirming the order with no problems, a follow up email said there would be a delay of up to 28 days, an email I didn’t see for several days meaning (at 8 months pregnant) I had to run around last minute trying to find a different Christmas present for my husband. I pleaded them to turn it around in time but that apparently wasn’t an option. Enjoy the interest you make on mine & everyone else’s money you keep for a whole month before you do anything!

December 23, 2017
Unprompted review
Rated 5 out of 5 stars

I love the shop

I love the shop. The shop have variety of stuffs in a great value of money and very accessible. Poppy was so friendly and very helpful to me. Would definitely recommend the shop to anyone.

November 3, 2017
Unprompted review
Rated 4 out of 5 stars

Shop stocks soooooo much stuff

Shop stocks soooooo much stuff. Hard to find what your looking for at times. I often just leave without anything and get it somewhere easier to navigate.
Rare I buy what I went in for. Leave plenty of time as you won't be in and out.
Staff are very friendly though and the things I have bought from there have been decent.

October 19, 2017
Unprompted review

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