Do not use Toffs. According the website its is run by the old Fashioned Football Shirt Company Limited. On Companies house this company is listed as in liquidation. Whatever the case… orders don’t arr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
STAY AWAY !!! Ordered my shirt / gift weeks ago. Still no delivery - still no response to 3 follow ups !!! Quite clearly a company relying on eye catching marketing across social media to **** people... See more
Do not purchase from this company. I have brought shirts from here many years ago without issue. BUT I ordered 2 shirts in mid-November 2025 on a 2-3 week delivery & they were delivered on 22nd Decemb... See more
After my request to cancel the order was accepted, I was informed that the refund would be processed within 3–5 business days. After that period, I received an email saying that an additional 48 hour... See more
Company details
Information provided by various external sources
At TOFFS, we manufacture bespoke retro Football and Rugby items, including replica jerseys for a wide range of teams from as far back as the 1870s up to the 1990s. Our website also features casualwear items such as Tracktops, Hoodies, Sweatshirts, Polo Shirts and T-Shirts that feature famous club logos from back in the glory days of Football and Rugby. All of our items are handcrafted in the UK.
Contact info
TOFFS, NE11 0ZF, Gateshead, United Kingdom
- +44 (0)191 491 3500
- www.toffs.com
1.5
Bad
164 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
How Many Toffs Staff does it take to cancel and order
Placed an order sunday night, rang up first thing Monday morning to cancel, spoke to agent who didn't take any personal details said he would cancel order, thought it was bit strange and hadn't had an email confirmation so called back later that day, new agent confirmed it wasn't done so he would do it and sent confirmation, and refund would be issue next day. Waited a couple of days for refund paid by paypal so refund would be instant. So I rang again, agent said order has been cancelled but refund hasn't been issued, would call me back, call back received the next day stating order has been sent. I would have to return item and then I would get refund. Item returned on Friday, I rang up on Wednesday to chase, item is sitting on desk waiting to be dealt with.
Worse customer service EVER,!!!! Will never deal with again.
November 26, 2014
Unprompted review
I love the shirts,but...
The shirts are outstanding,so much so I've purchased 13 of em'.
The service provided is another issue all together...no matter what shirt you buy it never seems to be in stock.
4 weeks appears to be standard for delivery know matter what you want.
Dunno if this is just so that MY money is sitting in THERE account for a while for whatever reason.
Even if by chance one of your shirts are ready & you happen to have purchased 2,they will wait until the other is ready before delivery,coincidently around the 4 week mark.
Also..they wont inform you of any of this,its not until you loose patience & phone up & ask that you'll get any information out of them.
I've come to the conclusion that there's one person out the back making shirts on a loom.
My record so for is Fastest-3 1/2 weeks , Slowest-7 weeks.
The shirts are fantastic,the rest is just frustrating.
February 17, 2012
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.