Tom Hixson of Smithfield Reviews 

Excellent service thanks for your email

Bought some Tom Hixon Wagyu fillet. Well packaged and untrimmed, although this was mentioned on the website. Product was interesting and very good. Thankyou.

Very good products. When one of the items was delayed customer service dealt with the issue in a very professional manner. I am very happy with everything

Had meat from here before and always top quality. This time the packages arrived open (although not the main cool bag) I have emailed twice to gain some advice on whether the product would be compromised but have not had a reply despite their website saying a response would be given in 24 hours.

Just great meat and even better when the offers are on

Ordered the valentines steak box, didn’t get the chateaubriand got a loin butt instead. Spoke to the useless customer service, in one email she told he that is from the top head end of the fillet then in the next email that it was from the tail end and then she tried to tell me it is what they call it in Argentina! Absolute shocking customer service and miss selling of an item

Lovely meat. Delivered on time. Looking forward to the short ribs.

I had a problem with a previous order and escalated to Customer services. A replacement was sent out but unfortunately DPD were the cause of a further issue. Camillia was a great help and rectified the issue.
Thank you Camillia.

I enjoyed the quality of the meat. Packaging was great and would love to order again

Bought meat before from Tom Hixson and was impressed with the quality and taste so thought I would treat myself again.

The choices and quality of meat I ordered continues to impress me. I won't buy from a supermarket again.

As per usual everything spot on delivery and quality of meat bang on ! Nothing more to add except will be using Tom hixen for the foreseeable

Chateaubriand.
Having enjoyed Tom Hixon meats for several years now I was surprised to find that the chateaubriand in my last order was not at the same standard as previous orders of steak. The pieces were very small and on the fatty side which I was not expecting. I don’t think I would order this product again

Very good quality, very professional packaging and timely delivery. And very important—good price.

Easy order and checkout. Speedy delivery and items were well packaged and iced.

Great quality meat at affordable prices. Easy to order, well packaged and delivered on time. I would recommend Tom Hixson for quality food.

Found this place by chance on the internet for some of my Christmas meat, the quality was excellent then and ordered some Brisket the other day which was equally good. Will be my go2 butcher from now on

I used to buy a lot from TH but my last purchase was bad. I bought 2 whole Argentinian ribeye and upon receipt, I put them in cold storage for a week before opening. When I wanted to cook it, it was off.. very off. I contacted them and they sent a replacement. Upon opening this one there was again a bit of a smell but the meat was edible. I got 2 steaks out of it and the remaining 2 kg went off around 12 days before the Use By date. Very disappointing. I won’t be buying from TH again.

Edit: Your reply states you have contacted me to resolve this but I’ve heard nothing from you.

Fast delivery and high quality meats. Will purchase from Tom Hixon again