Tom Hixson of Smithfield Reviews 

701
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I’ve always had a great experience with Tom Hixson. Delivery is consistently quick, everything arrives well packaged, and they use a reliable courier that keeps you updated every step of the way... See more

Rated 5 out of 5 stars

Although have reviewed previously, just need to let Tom Hixson and others know about my latest delivery of Argentinian Ribeye Roll. Firstly the offer price was very reasonable, secondly it was deliver... See more

Rated 1 out of 5 stars

Named day delivery did not turn up as scheduled - delivered a day late by DPD and high value products partially defrosted and food needing using straight away. Really disappointing response from TH's... See more

Rated 5 out of 5 stars

I've always found Tom Hixon to offer great BBQ produce, especially their own Wagyu range. Good online ordering process, though sometimes they run out of stock quite quickly. Very good delivery servi... See more

Company replied

Company details

  1. Butcher Shop
  2. Butcher Shop Deli
  3. Food Producer
  4. Meat Products Supplier
  5. Meat Wholesaler
  6. Poultry Store

Written by the company

The World's Finest Meat Delivered. Tom Hixson of Smithfield is a third generation wholesale butcher founded in 1963 in the world famous Smithfield market, London. Tom and the team have a wealth of knowledge in meat, and work tirelessly to bring you the most exclusive and award-winning produce from the UK and around the World. Our produce can be found on the menus of some of the country’s best restaurants and we are trusted by the UK’s most talented chefs and pitmasters. We are delighted that home cook enthusiasts can also enjoy our produce with friends and family. Simply order online and receive chilled delivery to your door. Explore our range of exclusive and award winning produce including Wagyu, Ex-Dairy, Iberico, USDA and much more...


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

701 reviews

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4.3

All reviews

(701)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality meat

Meat was excellent packed well and delivered as requested Thank you

March 7, 2024
Tom Hixson of Smithfield logo

Reply from Tom Hixson of Smithfield

Thank you for your feedback! This really helps us improve our services. We hope you enjoyed your products

Rated 5 out of 5 stars

Great meat at fair prices

Great meat, great service and always helpful when I have questions. I am a happy member of the meat club!

March 5, 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback! We are happy you enjoy our products and services.

Rated 5 out of 5 stars

Delicious sirloin

Delicious meat, good sales

March 11, 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback! This is really helpful in helping us improve our services.

Rated 5 out of 5 stars

My experience here has been amazing

My experience here has been amazing. I spoke to a lady called Adejola. It definitely seemed like she loved her job through the way she explained everything to me which is always refreshing to hear. She put me at ease and made sure I was provided with all the information necessary People like her need to be acknowledged, and well rewarded for their help.
Amazing customer service.

March 13, 2024
Unprompted review
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Reply from Tom Hixson of Smithfield

Thank you for your kind words! It was a pleasure helping you and I am glad I could put you at ease. We hope to see you again soon.

Rated 5 out of 5 stars

Been using them since lockdown

Been using them since lockdown. Meat is superb. Delivery fast and efficient packaging is also very good

March 6, 2024
Unprompted review
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Reply from Tom Hixson of Smithfield

Thank you for your feedback! This really helps us with our services. We hope to see you again soon.

Rated 5 out of 5 stars

we had the Tom Hixson Ribeye Wagyu…

we had the Tom Hixson Ribeye Wagyu roast Mothers day. Melted in the mouth

March 8, 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback! This really helps us improve our services. We are glad we were able to make your mothers day special!

Rated 5 out of 5 stars

The service was easy to manage and…

The ordering was easy to manage and quick to respond and kept me informed about the delivery, but above all, the quality of the meat was exceptional. Our mother's day lunch was a huge success and everybody complimented us on the fillet of beef. Well done! (Not the beef obviously😄)

March 10, 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback and kind words. This really helps us improve our services. I am glad we were able to make your mother's day brunch a success.

Rated 5 out of 5 stars

Ribeye

Lovely piece of ribeye .spot on delivery.
Tastes amazing.well done

March 8, 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback! This really helps us improve our services. I am glad you enjoyed your ribeye.

Rated 1 out of 5 stars

I ordered Iberico pork chops before and…

I ordered Iberico pork chops before and they were great. Tender small chops with a lovely sweet flavour. The chops I received this time were not Iberico pork! I never buy British pork because male piglets are not castrated. The boar smell is noticeable at an early age, the meat is tough and by the way, no butchers I know eat male pork. I also think your choice of beef is not what it was and the way you substitute is poor. There are other on-line butchers, so Good Bye Tom Hixson!

March 7, 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback! This really helps us improve our services. I have contacted you directly to resolve this for you.

Rated 3 out of 5 stars

Poorly packaged

Contents had started to defrost.
Size of packaging was disproportionate to the contents.
Contents needed a package 75% smaller

March 6, 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback! I have passed this on to the relevant team and i have also contacted you directly to resolve this for you.

Rated 5 out of 5 stars

Really good steaks

February 28, 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback! I will pass this on to the purchasing team to let them know.

Rated 5 out of 5 stars

Delivery good meat very good quality…

Delivery good meat very good quality when cooked properly

March 4, 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback! This really helps us improve our services. I am glad you enjoyed the quality of your meat.

Rated 5 out of 5 stars

Always great quality meat

Always great quality meat. Prices are not cheap. However the quality of worth it.

March 1, 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback! We really appreciate your kind words and support of our company.

Rated 5 out of 5 stars

Hixon

Tasty meat at fantastic prices.

February 23, 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback! This really helps us improve our services.

Rated 5 out of 5 stars

great shop,fantastic quality…

great shop,fantastic quality produce,you can find great gems in the special offers page..all in all a very satisfied customer after half a dozen orders.

March 4, 2024
Unprompted review
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Reply from Tom Hixson of Smithfield

Thank you for your feedback! We really appreciate your loyalty to our company.

Rated 5 out of 5 stars

Good service

Good service, fast delivery and looks good

February 26, 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback and kind words! This really helps us improve our services.

Rated 5 out of 5 stars

EXCELLENT RIOPLATENSE RIBEYE

Initial disappointment, with the toughness of Ribeye steaks from the Arrebeef supplier, was totally replaced by complete satisfaction with the excellent Rioplatense Ribeye steaks, which we received - thanks to Hixson's special efforts with the courier - just in time for a special birthday dinner!
I cut the roll into steaks of both 1 inch and 1 1/2 inch thicknesses, according to preference and both we and nearby friends found them every bit as tender and flavoursome as we could have wished.
As soon as we have eaten the remainder, we shall certainly be back for more. We might even branch out into lamb and poultry as well!
Apart from the excellent quality of their beef, Tom Hixson's after sales service is most prompt, attentive and helpful - all a customer could hope for and most reassuring with regard to any future orders one might care to place.
James Smith-Ross

February 26, 2024
Unprompted review
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Reply from Tom Hixson of Smithfield

Thank you for your kind words! We really appreciate you as a customer and we are happy we were able to resolve this for you. We hope to see you soon!

Rated 5 out of 5 stars

Excellent Salt Beef

Excellent Salt Beef, really well packed, delivered on time.

February 22, 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback! We really appreciate you as a customer.

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