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Rated 5 out of 5 stars

I've spent hard-earned money with Rick and Gary for more than twenty years and in all that time they've supported me in what I've wanted to achieve, never tried to talk down to me when my knowledge wa... See more

Rated 5 out of 5 stars

I'm a yank who used Toneworld to import a guitar that's rare in the US. Gary responded to many of my emails within minutes - A feat, considering the 8-hour time difference. A week after the guitar was... See more

Rated 5 out of 5 stars

I didn't get time to go into the shop in Manchester when I was visiting so decided to try their online delivery service. I already knew which product I was after and their price was amongst the lowest... See more

Rated 5 out of 5 stars

My search for a decent compressor pedal took me from Switzerland, to the USA, then back to my homeland and indeed homecity of Manchester, UK. Bought the Rothwell Love Squeeze compressor, handmade i... See more

Company details

  1. Musical Instrument Store

Information provided by various external sources

Tone World are committed to providing exceptional customer service, we love what we do and aim to give you the best service possible. We have a hassle free returns policy, we want you to be happy with your purchase and will do everything possible to help you find the right product


Contact info

4.9

Excellent

TrustScore 5 out of 5

132 reviews

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Rated 5 out of 5 stars

Great service & Superfast delivery.

I bought a set of Vintage Tremolo springs from Toneworld and they were despatched and with me 24 hours BEFORE I placed the order!

The turn around was very fast and whilst it is a small item I felt that Toneworld made the effor to get the item sent to me as soon as possible.

The price was the cheapest on the web too and P&P charges v. reasonable.

Highly recommended!

June 1, 2012
Unprompted review
Rated 5 out of 5 stars

Friendly, helpful customer service and extra speedy delivery.

I bought a guitar pedal from Toneworld as a gift for my brother. The entire transaction was pain free from the well laid out website to the friendly customer service and exceptionally fast delivery. The pedal was delivered the following day with no extra charge. I will definitely be using Toneworld again to buy musical gear as they are professional, friendly and hassle-free.

May 29, 2012
Unprompted review
Rated 5 out of 5 stars

Fantastic service, very helpful!

I ordered am ISP Decimator G-String from Toneworld, as nowhere else seemed to stock it. I ordered it about 3PM, and it arrived the next day!

Excellent service and the guys there are very helpful. No complaints at all!

May 4, 2012
Unprompted review
Rated 5 out of 5 stars

I bought twice!

I bought Two Gibson's on separate occasions and I am certain I will buy again.

Flawless service Flawless products arrived bang on time very very well protected.

Obvious to me this is a Company that cares about both service and product.

1st class.

April 27, 2012
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I received the pedal I ordered within a day in superb packaged condition.

Great service will use again

April 23, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service

Fast delivery. Great communication. Item was well packed and as described on the website. Excellent service all round. Highly recommended

April 10, 2012
Unprompted review
Rated 5 out of 5 stars

Doesn`t get any better than this!

Ordered new springs for strat trem.
Brilliant service excellent product,Toneworld business card ,directions to the shop,including parking details AND a Toneworld logo plectrum thrown in(to make customers more `piccy?`)No need -TOP SERVICE.
THANKS

April 6, 2012
Unprompted review
Rated 5 out of 5 stars

The best customer service I could ever ask for.

I'm a yank who used Toneworld to import a guitar that's rare in the US. Gary responded to many of my emails within minutes - A feat, considering the 8-hour time difference. A week after the guitar was delivered, he remained quick to communicate with me on Customs paperwork - It makes me want to bother him with Lacey Act forms again in a future purchase.

April 3, 2012
Unprompted review
Rated 5 out of 5 stars

Owner went extra mile.....

I ordered a pedal for next day delivery that did not ship in time. The owner called immediately explaining the problem and insured the pedal left the next day and sent me 2 sets or ernie ball strings of my choice for free.

March 20, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent all round

Bought a couple of things from here now, first one was an ISP Decimator second was a Diamond Compressor. Both orders handled perfectly and arrived next day sent by trackable means - will definately use these guys again.

March 8, 2012
Unprompted review
Rated 5 out of 5 stars

Trustworthy seller, perfect communication, fast shipment, safe packing, highly recommended !

This shop offers a variety of high quality services. When shopping online, prices are competitive, so customers have to seek differences between those shops elsewhere.

After placing your order, the real work begins for the online shop. Toneworld does a great job : not only is there a speedy follow-up (more specific e-mailing their confirmation of your order), they also provide superfast shipment, for which you pay the correct price that is associated with such a service.

The package arrived in mint condition, the goods were packed with great care.

Thanks again for this excellent service, C U back soon !

March 7, 2012
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Made a large order online (3 pedaltrains, one power supply) and was at my house in London two days later. Kept me up to date with everything that was happening. What more could you want?

February 29, 2012
Unprompted review

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