Great experience from placing my order, confirmation, updates and delivery. These sturdy heavy duty shelves are so easy to assemble as I'm a returning customer. If you don't want to have to get tools... See more
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Superb company. Best price around. Excellent service and communication. Obviously run by humans not robots and good ones at that. The item arrived early and beautifully packed. The address label invoi... See more
What a helpful company! Daniel really tried to find a solution to my problem, offered helpful, honest advice and always been prompt and courteous. It’s refreshing to work with people like this, can... See more
Good price, prompt shipping from vendor, although DHL were dreadful two aborted deliveries with lies about ‘sorry we missed you’ the three changes of delivery days and times. (Luckily not urgent)... See more
Company replied
Company details
Information provided by various external sources
Originally established in Wigan, Lancashire, in 1963, we are one of the UK's leading independent stockists and distributors of high quality professional hand and power tools, storage equipment and power tool accessories, supplying to professional building and construction tradespeople as well as the keen DIY enthusiast. We stock a range of high quality, competitively priced professional products that include the market leading brands, such as; Bosch, Dewalt, Makita, Hitachi, Metabo, Stihl, Imex, Stanley, and Numatic to name a few. Our approachable, highly knowledgeable and proficient staff have many years of combined service within the company and can offer unrivalled expertise when it comes to helping you decide upon which products are right for you.
Contact info
62 Darlington Street East, WN1 3AT, Wigan, United Kingdom
- 03330 043777
- customerservices@toolstoreuk.co.uk
- www.toolstoreuk.co.uk
4.7
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cheapest DEWALT DCD796N
Cheapest "DEWALT DCD796N 18v XR Brushless Combi Drill BODY ONLY" I could find and delivered before they stated online
January 26, 2025
Unprompted review
Reply from ToolStore UK
Dear Fred
Thank you for your great review! We are glad that our service met your requirements and you found us worthy of a 5 star rating. We hope to assist you again in the future.
Reply from ToolStore UK
Dear JR
Thank you for taking the time to leave us a great review. We hope to get the chance to assist you again in the future.
Reply from ToolStore UK
Dear Paul
Thank you for your great 5 star review. We are glad that you experience was such a positive one.
Excellent service all round and very…
Excellent service all round and very competitive prices
January 27, 2025
Reply from ToolStore UK
Dear Ian
Thank you for taking the time to leave us a get review! We hope to get the opportunity to assist you again in the future.
Excellent site and amazing service
Excellent site and amazing service. I didn't choose next day delivery, but recieved my items next day.
January 16, 2025
Unprompted review
Reply from ToolStore UK
Dear Adam
Thank you for your great 5 star review. We are glad that the service you received from us and our carrier service was worthy of such a good rating and we hope to assist you again in the future.
Fantastic Customer Service!
I am a new customer of Toolstore UK and registered an account as they stock a brand of cleaner/lubricant which i have been using now for years. Sadly the formula of this product has now changed but Toolstore UK were not aware of this (neither was I) so they still had the old formula listed on their site for sale.
Email communication was great from them and the matter was resolved quickly, i was issued a full refund and also told to keep the product that was supplied with their compliments. It wasn't an expensive item so probably cheaper than returning it with the cost of shipping nowadays. Thanks Toolstore UK, will definitely use again and anyone reading this take note, buy with confidence! Great company doing business online the way it should be done :)
January 21, 2025
Unprompted review
Reply from ToolStore UK
Dear Denis
Thank you so much for your kind words and detailed review! We're really pleased to hear that you had a positive experience with us despite the mix-up with the product formula. We always strive to make things right for our customers, and it’s great to know our communication and resolution met your expectations. Your confidence in us means a lot, and we’re excited to have you as a customer. We’ll continue to do our best to ensure you have a smooth and positive shopping experience with us in the future.
Thanks again for your support – we look forward to serving you again!
Fantastic product exactly as described…
Fantastic product exactly as described and the price was more than competitive The postal service was amazing. I would not hesitate to recommend this company
December 27, 2024
Reply from ToolStore UK
Dear Martin
Thank you for taking the time to leave us a 5 star review! We look forward to assisting you again in the future.
No warranty just part of a 4 note put of…
No warranty just part a 4 note put of same note for 20 languages
Just bought same elsewhere today slightly cheaper BUT they stress 5 year wadrant
ONLY 6 IN UK VAN SPALL ADDRESSES
January 3, 2025
Unprompted review
Reply from ToolStore UK
Dear Raymond
We unfortunately couldn't find any orders or emails that match your details. Could you possibly contact our customer services team at customerservices@toolstoreuk.co.uk with your enquiry and we will try to assist you further. Thank you.
Good feedback
I asked a simple question and got an immediate answer clarifying my question, I was happy with the feedback so I purchased, arrived next day well packaged, I would not hesitate to use Toolstore UK again and I would definitely recommend.
December 27, 2024
Reply from ToolStore UK
Dear Chris
Thank you for taking the time to leave your great review of our service. It is always great to hear we have helped with an enquiry and our service went smoothly! We look forward to assisting you again in the future.
Reply from ToolStore UK
Dear Grahame
Thank you for your great 5 star review. We are glad our prices and the delivery where to your satisfaction.
Reply from ToolStore UK
Dear Customer
Thank you for taking the time to leave a great 5 star review!
Overcharge postage, be careful
Made an order on Friday last week for a Saturday delivery. Office closed during weekend (poor service opening times).
Today is Monday, delivery still in progress.
Contacted support, they confirming twice that i have choose wrong delivery slot by attaching a screenshot. Refused to refund £8.95.
Will avoid them as Dewalt Nail Gun required for specific date to be work on Sunday.
December 16, 2024
Unprompted review
Reply from ToolStore UK
Good Morning Yaroslav,
As we have previously discussed with you by email, and you have confirmed this in your review, that you have chosen 'next working day AM' delivery, not Saturday delivery. Weekends are a separate option and do not class as a working day. Had you chosen Saturday delivery it would have arrived at the weekend, but the goods left us Friday and we have followed the delivery you chose, which shows your order has been delivered this morning.
We understand that you are frustrated, but it is very unfair to review us so negatively, when we have not done any errors, or caused any delays to your delivery.
We should not be made to refund a delivery charge when it was chosen by yourself at the point of ordering your goods on our website.
We will always be the first to rectify any errors made on our part, and even if you had notified us of the error on Friday, we would have done everything possible to amend the delivery for you once we were made aware, but sadly you have only got in touch with us this morning (16/12) and the goods were already with the driver, and on track for the specified timeline.
Our delivery options are made as clear as possible during the checkout process, and we also have a dedicated page relating to these options on our site. https://www.toolstoreuk.co.uk/information/86-delivery-info,
Once again, we are disappointed you feel this way, but on this occasion, we have fulfilled the next working day option that you chose and its unfortunate that this wasn't correct.
Reply from ToolStore UK
Dear Brian
We are very glad we had just what you needed at a great price. Thank you for choosing us for your purchase!
Good tools and not very good service
Positive:
- Superfast next day free delivery on my order.
- Safe packaging.
- Official Makita dealer.
Negative:
- One of 4 items - 18V battery arrived functional but damaged body. Two defects probably caused by dropping the item. Also multiple scratches. Could not been damaged during shipping because package had plenty of wraps.
- The ToolStore UK site does not tell you when it logs you out. I started browsing the site being logged in. By the time I paid for my order I was loggged out, therefore no history of my order in the account, moreover, no invoice available to extend Makita 3yrs warranty.
- Beware of the prices. For some items you may get a very good deal, other items price is way higher than market average.
November 29, 2024
Unprompted review
Reply from ToolStore UK
Dear Vitali
We can see that your enquiry has now been resolved by our customer services team. We hope to get the opportunity to assist you again in the future.
Reply from ToolStore UK
Dear Jeff
Thank you so much for your 5-star rating and feedback. We truly appreciate your support and are thrilled to hear that we have exceeded your expectations, and we can't wait to welcome you back soon
Reply from ToolStore UK
Dear George
Thank you for taking the time to leave us a great 5-star review! We hope to get the opportunity to assist you again in the future.
Reply from ToolStore UK
Dear Customer
Thank you for leaving us a great 5 star review. It is great to read that you are happy with your purchase and the service you received. We hope to get the opportunity to assist you again.
Reply from ToolStore UK
Dear Denny
We are very glad to hear that our partners delivered your order quickly and that your experience of our service was such a positive one. Thank you for choosing us for your purchase.
Reply from ToolStore UK
Dear Dominic
We are very glad we had just what you needed at a great price. Thank you for choosing us for your purchase!
Best price by far
Best price by far. Was well informed of shipping without being bombarded. Fast delivery. Everything really good. Will definitely buy from you again. Many thanks
August 27, 2024
Reply from ToolStore UK
Dear John
We are pleased to read that your experience of our service and the delivery were such a positive one and thank you for choosing us for your purchase. We look forward to assist you again.
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