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Tooltime UK LtdReviews 

1,281
•
TrustScore 4.5 out of 5

4.7

Do-it-Yourself Shop
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Review summary

Created with AI, based on recent reviews

Considering 179 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent value and competitive pricing of the products. Customers consistently highlight the quality of the goods and the efficiency of the ordering process, noting that items are often as described and well-packaged. Many consumers also appreciate the quick dispatch and speedy delivery, with some receiving their orders much faster than expected. The inclusion of free gifts and mystery items is often mentioned as a pleasant surprise, enhancing the overall purchasing experience. However, some people were dissatisfied with issues related to delivery, such as late parcels or items being left in unsecured locations, leading to non-receipt. A few other people also felt that products arrived damaged or had clearly been used, and some experienced problems with missing items from their orders.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and super speedy delivery... See more

Product

Users describe positive interactions with product, often praising the quality and value for money, with many... See more

Price

Customers had positive experiences with price, consistently reporting that products were offered at bargain,... See more

Quality

Consumers find quality to be positive, with many reviewers impressed by the products and their good condition... See more

Order

People report positive experiences with the ordering process, often highlighting the ease of placing an order... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Order came quickly and represented excellent vfm. The numerous free gifts were a nice touch although most diy-ers like me would already possess them. Am looking forward to using the reciprocating saw... See more

Rated 5 out of 5 stars

Tooltime products and prices meet my niche needs. I'm retired, and my life is now family and DIY. When Tooltime are having their regular sales, I top up on my DIY consumables, and perhaps a new tool.... See more

Rated 5 out of 5 stars

I ordered a cordless 'Silverline' crocodile saw - great price, great summer discount - only paid £29 - Using a Bosch blade the tool worked very well - downside only 1 battery but great delivery so 5... See more

Rated 5 out of 5 stars

Fast delivery Really good price Came with a few freebies which was unexpected but appreciated Not used this company before but would recommend Replacing a garden box I’ve had for years so ho... See more

Company details

  1. Do-it-Yourself Shop
  2. Bike Accessories Store
  3. Countertop Store
  4. Gift Shop
  5. Home Improvement Store
  6. Pneumatic Tools Supplier

Written by the company

Tooltime.co.uk provide great value products whether that be from branded manufacturers like Tefal, Kenwood, Russel Hobbs, Dunlop or from our own Tooltime quality and value range or our premium Aston Of London and Voche branded products. We have thousands of excellent products at fantastic prices, most of which come with free delivery. Our extensive list of products includes: power tools , hand tools , watches, gifts, jewellery boxes, air tools, camping, caravaning, car accessories, electrical, electrical switch sockets, electric spray guns, electrical accessories, downlighter kits, electrical tools, pest killers, batteries, electrical heating, engineering tools, fixings and fastenings, gifts and gadgets, hand tools, hardware, home and garden, lighting, pest control, power tools, safety and work wear, sport and leisure, storage and handling, tool accessories, watches

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,281)

169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Ordered a pair of Jerry Cans..

Ordered a pair of Jerry Cans... Was marked as dispatched several days ago, then, I received a message on EBAY from the seller, stating that the items were OOS, yet, they were still selling them, but had inflated the price to MORE THAN DOUBLE!!! Absolutely disgusted!!!

April 1, 2026
Unprompted review
Tooltime UK Ltd logo

Reply from Tooltime UK Ltd

Hi,

Thank you for your message, and I sincerely apologise for the confusion and inconvenience caused.

You placed an order for Silverline-branded jerry cans that were listed at a 40% clearance discount. Unfortunately, due to an error in our inventory system, the stock levels for those items were incorrect, and we are now out of stock of the Silverline units.

At present, the only jerry cans we have available are Draper-branded, which are a higher-specification product and come at a higher cost price.

We completely understand this is not ideal, and we’re very sorry for the situation
If you’re interested, we can offer the Draper equivalent at a discounted price as a gesture of goodwill.

Again, our apologies for the inconvenience caused, and we appreciate your understanding.

Kind regards,
David

Rated 5 out of 5 stars

Great Scottish customer service

Great company to deal with.
Very fast delivery and quality items.
Love the knifes I got very neat folding mechanism.
Also they do a £1.99 mystery bag.
Get one and I can say if you don’t get your £1.99 worth back in tools I will give you your money back.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

SPANNERS

Tools arrived very quickly as stated. The spanners I ordered are excellent value for money.

February 22, 2026

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