Tooltime UK LtdReviews 

1,281
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 179 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent value and competitive pricing of the products. Customers consistently highlight the quality of the goods and the efficiency of the ordering process, noting that items are often as described and well-packaged. Many consumers also appreciate the quick dispatch and speedy delivery, with some receiving their orders much faster than expected. The inclusion of free gifts and mystery items is often mentioned as a pleasant surprise, enhancing the overall purchasing experience. However, some people were dissatisfied with issues related to delivery, such as late parcels or items being left in unsecured locations, leading to non-receipt. A few other people also felt that products arrived damaged or had clearly been used, and some experienced problems with missing items from their orders.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and super speedy delivery... See more

Product

Users describe positive interactions with product, often praising the quality and value for money, with many... See more

Price

Customers had positive experiences with price, consistently reporting that products were offered at bargain,... See more

Quality

Consumers find quality to be positive, with many reviewers impressed by the products and their good condition... See more

Order

People report positive experiences with the ordering process, often highlighting the ease of placing an order... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Order came quickly and represented excellent vfm. The numerous free gifts were a nice touch although most diy-ers like me would already possess them. Am looking forward to using the reciprocating saw... See more

Rated 5 out of 5 stars

Tooltime products and prices meet my niche needs. I'm retired, and my life is now family and DIY. When Tooltime are having their regular sales, I top up on my DIY consumables, and perhaps a new tool.... See more

Rated 5 out of 5 stars

I ordered a cordless 'Silverline' crocodile saw - great price, great summer discount - only paid £29 - Using a Bosch blade the tool worked very well - downside only 1 battery but great delivery so 5... See more

Rated 5 out of 5 stars

Fast delivery Really good price Came with a few freebies which was unexpected but appreciated Not used this company before but would recommend Replacing a garden box I’ve had for years so ho... See more


Company details

  1. Do-it-Yourself Shop
  2. Bike Accessories Store
  3. Countertop Store
  4. Gift Shop
  5. Home Improvement Store
  6. Pneumatic Tools Supplier

Written by the company

Tooltime.co.uk provide great value products whether that be from branded manufacturers like Tefal, Kenwood, Russel Hobbs, Dunlop or from our own Tooltime quality and value range or our premium Aston Of London and Voche branded products. We have thousands of excellent products at fantastic prices, most of which come with free delivery. Our extensive list of products includes: power tools , hand tools , watches, gifts, jewellery boxes, air tools, camping, caravaning, car accessories, electrical, electrical switch sockets, electric spray guns, electrical accessories, downlighter kits, electrical tools, pest killers, batteries, electrical heating, engineering tools, fixings and fastenings, gifts and gadgets, hand tools, hardware, home and garden, lighting, pest control, power tools, safety and work wear, sport and leisure, storage and handling, tool accessories, watches


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,281)

169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Ordered a socket on 48hours delivery

Ordered a socket on 48hours delivery. Item was showing despatched next day, but couldn’t be tracked on Royal Mail site. Two days later, still not showing on Royal Mail site. Contacted supplier who immediately posted a replacement on 24 hours delivery and I received this the next day.
Don’t know what happened to the first item, but issue was quickly resolved.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Would Recommend this Company

Fast delivery
Really good price
Came with a few freebies which was unexpected but appreciated
Not used this company before but would recommend
Replacing a garden box I’ve had for years so hopefully this one lasts as long

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Fast dispatch and excellent customer…

Fast dispatch and excellent customer service. When I noticed that we had received fewer items than ordered, I emailed them and they responded promptly, dispatching the missing items right away. Very pleased with their responsiveness.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent & speedy service.

Excellent & speedy service.
From ordering (at a very reasonable price) to delivery was just a couple of days. Website is super easy to navigate too! Thank you.

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

Please avoid this company

Please avoid this company. They do not honour the Consumer Rights Act 2015.
I made a purchase and the tool failed after a few months. They have refused a full refund and are now refusing to communicate with me.

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Happy with my purchase, but didnt understand the offers on my order

Came across this seller after my 1/2" drive torque wrench broke and I needed a replacement. I'm a fan of the draper ones as they're affordable and good quality. After a Google search Tooltime UK offered the best prices so decided to give them a try. The checkout process was simple/straight forward and my purchase arrived when they said it would. I would buy from them again.

The only thing I didn't understand was the offers in my checkout basket. My order invoice showed 3 items as free. What they describe as 3 x mystery items with a minimum RRP of £0.50 each. When my order arrived it was just the torque wrench. And whilst I wasnt exactly disappointed in not receiving my free items, I don't understand why the checkout process includes these if nothing is being sent out.
My biggest factor on choosing where to spend my money is price, so I would consider buying from them again.

January 19, 2026
Unprompted review
Rated 4 out of 5 stars

Quick delivery, shame about the cheap tat

Item (Draper compost bin) arrived in quick time, but despite explicit instructions to NOT SEND THE FREE GIFT(S) that cannot be removed from the basket, the next day I received a box of cheap tat like crappy LED lamps and face masks that I now have to get rid of.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great guys

Great guys. great tools at exceptional prices. Always fast delivery by decent couriers. Always check her first. 5* service.

January 15, 2026
Unprompted review

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