Toomey Motor Group - Toomey Citroen Basildon Reviews 

We have a 2 year old Citroen Relay van which has only covered 19000 miles and have owned from new. One of the rear door latches stopped locking which is a security issue, we had to wait for 5 weeks for the next available appointment to inspect the door problem. The latch issue has been diagnosed today by Toomey Basildon and they have confirmed a screw has come loose in the locking mechanism causing the latch to bend. They are happy to carry out the repair if we pay £174 to cover the cost. Citroen believe that screws coming loose are not covered under their warranty terms so they will not cover the parts that are damaged. We have had to pay £174 to release the vehicle. We have a fleet of vans which are Fords and Renaults, we will never purchase a Citroen again!

Customer contact nil. Took 3 weeks to get booked .
On a Tuesday. Service mot,,I was told about 4 pm (bit late was hoping they were calling to say ready for pick up)need extra work to past mot.ok, but didn’t have all the parts till Thursday ok. It will be done for Thursday had No contact from staff .I had to ring
I was told sorry the parts are not available?.. I had been told they were .by the way this is my work van so I’m unable to work from Tuesday,( let my customers down and it’s cost me .
Waited all day Friday hoping for the call NOTHING.
ITS NOW SATURDAY… ref the missing parts I spent no more then 5 minutes online and found them round the corner to there workshop?.

Bought a used peugeot 5008 from this dealer 1 month ago and found a few issues following an independent check. Contacted toomey peugeot basildon service dept to ask for help. Shannon, Sophie and Chloe were friendly, patient and helpful at all times, provided regular updates and exceeded all my expectations in fixing all issues with the car.
I would highly recommend this dealer and especially the 3 service department staff who were excellent in all respects.
This is a 100% genuine review by a satisfied customer.

Simple, easy and very polite

Excellent service. Lovely staff.

Excellent service, there was a mix up on the booking and they sorted it immediately and were efficient. Great area to wait too

Good service. On time and easy access. Thanks to Pedro and Mia! 👍

I put my car in for a service at Toomey MG Basildon branch. They kept me updated during the day and they also completed a complimentary health check. Pedro is always super helpful and has made the whole process of visiting a garage much more convenient for me. The car was cleaned before returning it to me, which is always a plus. I must say Pedro is a credit to your company, a very pleasant experience!

The service was absolutely amazing! Thank you so much!

Book an appointment to have my car diagnosed, which they did. We had a lovely lady named Shay who was dealing with it. From start to finish I had no issues. Even though they were not able to rectify the issue as they didn’t have the right tooling/ machinery. They explained everything to me and what needs to be done. Ralph was very good at getting back to me and helping me with further servicing. Thank you.

Great friendly helpful service . Everything explained well

Book an appointment to have my car re-programmed had a lovely lady named Shay who was dealing with it. From start to finish I had no issues. Even though they were not able to rectify the issue due to no faults of their own. They explained everything to me and what needs to be done I will bring my car back in on a later date to be fixed once they have discussed everything with my warranty provider. Overall I'm very satisfied 😌 ☺️

Visited just before Christmas requiring a software update which was duly undertaken. At this service the engineer advised us of a knocking sound that he felt was coming from the gearbox. We are unsure about vehicle faults so asked them to look into it deeper.

Two months of keeping my vehicle and nearly five thousands of pounds later, the vehicle was given back to us with new gearbox parts which we were told had solved the issue.

Annoyingly, within five minutes of driving away we noticed a scraping noise from the front brakes. So, despite telling me the vehicle had been test driven and was OK, this was clearly not the case. Having no faith in these guys we visited a local mechanic and an £8 spare part and 20 minutes was required to refit our brake pad. In his opinion, this had been damaged/mis fitted during the recent round of works.

We tried complaining and despite having it acknowledged, we have received no response to our emailed questions.

It is apparent that the information I had given to the front desk workers hadn't gotten to the mechanic.

To finally rub salt in the wounds, I called up a few weeks ago to get copies of the three invoices we had paid only to find we had been overcharged by over £700.

Poor experience from day one to day 60. Never returning to this dealership again.

I had a lovely experience with Toomey Renault. Steve Moros took care of everything for me as I was looking at a second hand car. Excellent service and advice.

Purchased a new car from Toomey Basildon, for convenience used previous car as a trade in, decent offer although better offers available elsewhere on trade in, full credit to Toomey for being honest on that issue. But decided to use Toomey trade in deal anyway.
Unfortunately and this is where the credit to Toomey stops , at no point in the negotiations to purchase the new vehicle was I informed that as we were picking up on the 5th of the following month that a £300, reduction in the offer price would be made, especially disappointing as we bought the car on the 20th of the month,
Now buyer beware of the following issue, which may, or may not cause you financial issues, my previous car had outstanding finance, fortunately we were purchasing this car for cash, I didn’t think that I would still have outstanding finance on the 1st of the FOLLOWING MONTH coming out of my account for my previous car, as Toomey still had not settled the finance agreement, as of writing this review 13 th December I am still awaiting the return of my car payment, be aware if you purchase a car with finance you may very well end up paying for 2 cars, no explanation from Toomey that made any sense, why it takes so long to settle agreement. It was explained that before they settle the agreement they check the car is not stolen etc, well that’s absolute rubbish, those checks should and would have been made when agreeing to take the car in trade, otherwise I could just steal a car, get some fake documents and away I go, no apology, got the distinct feeling when contacting Toomey, that I was the one being unreasonable, don’t take that long to take my money from my account to pay for car, that was instantaneous, absolute rubbish service
Just one final thought, buying a new car is for most people, the 1st or 2nd biggest single purchase they will ever make, the experience should reflect this, it’s not every day or even every year most people make such a purchase, I don’t think it’s unreasonable to expect the dealer to make the entire process a wonderful experience, if Toomey management ever read these reviews perhaps you may reflect on this fact, and make some changes, your entitled to make a profit, and of course with any business things go wrong, but these items I have raised are completely avoidable, if the desire is there to do so

Great experience from Mark Mooney Basildon, this is the third purchase I have made from this branch, from the time I walked in made me feel welcome, Explained everything niceley not condescending, would recommend great customer service.

Thank you

Had an excellent service from Toomey Motor Group. Kat was brilliant with me explaining on everything step by step can’t fault her at all , very helpful with excellent communication & updates on my order. Service with a smile.

Thanks to Chris R (@ Basildon) for the friendly, informative service. Thanks also to the manager for talking to us.
Good experience and hopefully bought a new car! Lovely clean, bright showroom.

I needed a couple of parts for my van I had purchased, a Nissan env200, as I was taking the wife on a short break and the van had to be safe and sound, so I ordered the parts from Toomeys Basildon two weeks before our departure. One part they had in stock, I was informed, a tyre valve sensor. When they gave it to me,the plastic bag it was in had been ripped open and the part seemed to me to be the wrong one, but after being assured by the young man that the part matched my vehicle reg., I reluctantly arranged an appointment with my tyre fitter to get it fitted. I also ordered a new back light, as that was also broken. I was told on the Friday that the light would be in by the Thursday and they would ring me when it's in. I had to take back the tyre sensor, as it was as suspected the wrong one, re - arrange fitting, ring them again on the Monday, as the light was still not in and after not hearing anything from them at all, had to go back there on the Friday to find out my light had been delivered to them, and nobody had thought of informing me. I had to go on my break risking getting pulled for a broken light, as I didn't have time to fit the new one then. Very bad service, and will never use Toomeys again or recommend them. Full of lame excuses, but boils down to bad service all round.

10/10 Recently purchased our new Citroen C5 Aircross from here.
Eden Bailey was so helpful along with some input from her, Manager Lee Buttwell.
It was the most stress free Car Purchase we have had in years.
Would definitely recommend this dealer and especially Eden for their professionalism throughout our whole experience.
Keep up the good work
Thanks again
Ann & Gerry