Toomey Motor Group - Toomey MG Basildon Reviews 

294
•
TrustScore 5 out of 5

4.9

West Mayne6, SS15 6RW Basildon, Essex, GB

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Rated 5 out of 5 stars

I had my 2nd service today at Toomey MG, I was looked after by Mia Charters from the service dept. I was most impressed with her Customer ServIce skills and pleasant demeana, If MG know what is good f... See more

Company replied

Rated 5 out of 5 stars

Met at service desk, was seen by Mia Charters. Very nice person, came across as professional and had great "people skills" even had a bit of banter! Service completed quick an d trouble free, had a co... See more

Company replied

Rated 5 out of 5 stars

Great customer service by Mia took me in with welcoming smile and made me comfortable as a customer. Tea coffee bar needs refilling but thats minor, was informed possibly 2 hrs service but was done... See more

Company replied

Rated 5 out of 5 stars

I would like to say a huge thanks to Giovanni at MG Basildon. Earlier today my car wouldn’t start - we called AA who identified that the battery was being drained due to an initialising issue with the... See more


Company details

  1. Car Dealer
  2. also in
  3. Auto Dent Removal Service
  4. Auto Machine Shop
  5. Car Repair and Maintenance
  6. Motor Vehicle Dealer
  7. Used Car Dealer

Written by the company

New and used dealer garages located in Southend, Basildon, Brentwood, and Chelmsford in Essex. Contact your local Toomey Dealerships to find out our extensive range of new and used cars along with aftersales services available.


Contact info

  • West Mayne6, SS15 6RW, Basildon, Essex, United Kingdom

  • 1268977468

4.9

Excellent

TrustScore 5 out of 5

294 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(294)

2,179 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional Service from Start to Finish!

I’ve just bought a car from MG Basildon and the experience has been exceptional from start to finish. George has been absolutely amazing throughout the whole process, from viewing the car right through to purchasing it. He couldn’t have been more helpful, knowledgeable and friendly, and made the whole experience completely stress-free.

The car itself is fantastic and I’m so pleased with my purchase. I’ve been so impressed that my friend is now planning a trip to MG Basildon soon to purchase one for herself!

A huge thank you to George and the team for making the whole experience such a positive one. I would definitely recommend MG Basildon to anyone looking for a new car!

September 30, 2026
Unprompted review
Rated 5 out of 5 stars

10/10 service at MG

Had my mot done at mg today, the customer service I have received from not only the receptionist (Mia) but also the technician (Krys) was absolutely amazing. Absolute 10/10 service I would highly recommended to anyone due to the customer service I have received.

September 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Mia at MG

Excellent service from Mia at MG, thank you.

September 24, 2026
Unprompted review
Toomey Motor Group - Toomey MG Basildon logo

Reply from Toomey Motor Group - Toomey MG Basildon

Hello Nicholas,

We're really glad to hear that Mia provided excellent service! We appreciate your kind words and will pass them along to her.

Kind regards, Toomey MG Basildon.

Rated 5 out of 5 stars

Thanks Mia

Thanks Mia. I had a great experience today from start of the service until the end. The car is even been cleaned. Great customer service.
Thank you again.

September 22, 2026
Unprompted review
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Reply from Toomey Motor Group - Toomey MG Basildon

Hello Gheorghe,

We're glad to hear that you had a great experience with us and appreciate the extra attention to detail in cleaning your vehicle. Thank you for taking the time to share your positive feedback!

Kind regards, Toomey MG Basildon.

Rated 5 out of 5 stars

Excellent Customer service

I had my 2nd service today at Toomey MG, I was looked after by Mia Charters from the service dept. I was most impressed with her Customer ServIce skills and pleasant demeana, If MG know what is good for them they should give her a chance to develope within the business.

September 17, 2026
Unprompted review
Toomey Motor Group - Toomey MG Basildon logo

Reply from Toomey Motor Group - Toomey MG Basildon

Hello Mr,

We're pleased to hear that you had an excellent experience at Toomey MG, and we'll be sure to pass on your kind words to Mia Charters. She's a valued member of our team and we appreciate your recognition of her exceptional customer service skills.

Kind regards, Toomey MG Basildon.

Rated 5 out of 5 stars

took my MG in for its first service.

took my MG in for its first service.

Mia booked me in and was very helpful with a query i had re the satnav.
i was also early and she got my car dealt with and problem all sorted

September 10, 2026
Unprompted review
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Reply from Toomey Motor Group - Toomey MG Basildon

Hello Stephen,

Thank you so much for your kind words! We're really glad to hear that Mia provided excellent service and helped resolve any issues you had with your MG's first service.

Kind regards, Toomey MG Basildon.

Rated 5 out of 5 stars

Excellent service from Michael and the…

Excellent service from Michael and the team.
Thank you for a great repair job.

September 7, 2026
Unprompted review
Toomey Motor Group - Toomey MG Basildon logo

Reply from Toomey Motor Group - Toomey MG Basildon

Hello Neil,

We're truly happy to hear that our team, including Michael, provided excellent service and helped with your repair job. We appreciate your kind words and are glad we could help.

Kind regards, Toomey MG Basildon.

Rated 5 out of 5 stars

Bought my second MG ZS from Basildon…

Bought my second MG ZS from Basildon branch. Great customer service from George. Everything was explained and picked up my new car Tuesday 1st. Always made to feel welcome whenever I take my car in for service , mot. Thank you and enjoying my new car.

September 1, 2026
Unprompted review
Toomey Motor Group - Toomey MG Basildon logo

Reply from Toomey Motor Group - Toomey MG Basildon

Hello Natasha,

We're so happy to hear that your experience with us has been consistently excellent, from the purchase of your second MG ZS to the great customer service from George. We're glad you're enjoying your new car and appreciate your loyalty to our Basildon branch.

Kind regards, Toomey MG Basildon.

Rated 5 out of 5 stars

Service counter reset

Had an issue with the service light coming on a few days after my service. Called into Toomey Basildon this morning and in no time at all Mia got the issue sorted and I was back out on the road.

Many thanks Mia

September 4, 2026
Unprompted review
Toomey Motor Group - Toomey MG Basildon logo

Reply from Toomey Motor Group - Toomey MG Basildon

Hello Anthony,

Thank you so much for taking the time to share your positive experience with us! We're delighted that Mia was able to quickly resolve the issue and get you back on the road.

Kind regards, Toomey MG Basildon.

Rated 5 out of 5 stars

Great service

Great service, quick and efficient. Ellie and Mia helped from start to finish! Thank you!

September 4, 2026
Unprompted review
Toomey Motor Group - Toomey MG Basildon logo

Reply from Toomey Motor Group - Toomey MG Basildon

Hello Paige,

We're truly happy to hear that our team, including Ellie and Mia, provided the great service you experienced. Your satisfaction is what drives us, and we appreciate your kind words!

Kind regards, Toomey MG Basildon.

Rated 5 out of 5 stars

Ellie was fantastic today while I had…

Ellie was fantastic today while I had my service done. Very well done

September 3, 2026
Unprompted review
Toomey Motor Group - Toomey MG Basildon logo

Reply from Toomey Motor Group - Toomey MG Basildon

Hello Gary,

We're really glad to hear that you had a great experience with our team, especially Ellie! We'll make sure to pass on your kind words so we can continue to provide excellent service like she did for you.

Kind regards, Toomey MG Basildon.

Rated 5 out of 5 stars

Big thank you to Mia again 2nd time…

Big thank you to Mia again 2nd time dealing with Mia very professional, you need to give this young lady a promotion!!!!!

September 2, 2026
Unprompted review
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Reply from Toomey Motor Group - Toomey MG Basildon

Hello Michael,

Thank you so much for your kind words about Mia! We're delighted that she was able to provide excellent service to you once again. Your feedback means the world to us and we'll definitely keep it in mind as we continue to strive for excellence.

Kind regards, Toomey MG Basildon.

Rated 5 out of 5 stars

Great customer service by Mia took me…

Great customer service by Mia took me in with welcoming smile and made me comfortable as a customer.
Tea coffee bar needs refilling but thats minor, was informed possibly 2 hrs service but was done in an hour and 15 mins.
All in all great service.

August 29, 2026
Unprompted review
Toomey Motor Group - Toomey MG Basildon logo

Reply from Toomey Motor Group - Toomey MG Basildon

Hello Usama,

Thank you so much for taking the time to share your positive experience with us! We're so happy to hear that Mia provided you with a warm welcome and made you feel comfortable. We'll make sure to keep an eye on our tea and coffee supplies, but we're glad to hear that our team was able to get you served in record time!

Kind regards, Toomey MG Basildon.

Rated 5 out of 5 stars

Giovanni Superstar

I would like to say a huge thanks to Giovanni at MG Basildon. Earlier today my car wouldn’t start - we called AA who identified that the battery was being drained due to an initialising issue with the radio. The AA managed to charge the battery but warned me that this was likely to happen again. As we were going away for the weekend in the car I was pretty stressed by this so I quickly drove to MG Basildon and arrived 20 mins before closing time with zero expectations that anything could be done today. However Giovanni advised a software update would resolve the issue and he would do it straight away (even thought it meant going passed closing time) to give me peace of mind. I really want to say this was extremely good service and way beyond what I was expecting. Thanks so much Giovanni.

August 27, 2026
Unprompted review

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