Brilliant service from Laura at Toomey Renault Basildon. She was friendly, knowledgeable, and made the whole process quick and stress‑free. Great communication throughout and genuinely helpful from st... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Brilliant service from Laura at Toomey Renault Basildon. She was friendly, knowledgeable, and made the whole process quick and stress‑free. Great communication throughout and genuinely helpful from st... See more
Company replied
A great experience as always at Toomey Basildon. This is the second Clio I have bought from this dealer and Steve Moros always takes time to explain everything in detail. Even after he has made the sa... See more
Had a recall on my car and sadly had a small issue at pickup. Caitlin managed to sort me out a courtesy car even though it was past closing which was very kind of them. Much more organised than th... See more
Very happy with the service today, caitlin served me and I have to say she is very professional and polite I was made welcome and kept informed on the works to my vehicle, 100% I would recommend Too... See more
New and used dealer garages located in Southend, Basildon, Brentwood, and Chelmsford in Essex. Contact your local Toomey Dealerships to find out our extensive range of new and used cars along with aftersales services available.
West Mayne3, SS15 6RW, Basildon, Essex, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tried calling to book a MOT / Service, but 23 minutes on hold, and nobody could be bothered to talk to me. Will arrange MOT elsewhere, and when finance is up, will return the car, and but from someone who can be bothered to help with Servicing. 2 years of problems arranging a service

Reply from Toomey Motor Group - Toomey Renault Basildon
Brilliant service from Laura at Toomey Renault Basildon. She was friendly, knowledgeable, and made the whole process quick and stress‑free. Great communication throughout and genuinely helpful from start to finish. Highly recommended!

Reply from Toomey Motor Group - Toomey Renault Basildon
Had a recall on my car and sadly had a small issue at pickup. Caitlin managed to sort me out a courtesy car even though it was past closing which was very kind of them.
Much more organised than the other Renault servicing in the area. Will be happy to come back again
Well done to the girls at Renault Basildon service department, they made my service appointment with them the other week run so smoothly, kept me updated the whole time could not fault a single part of the process, will definitely be returning next year.
The service I get from Toomey Renault is fantastic, the two ladies at the service reception are amazing and they are always willing to help you , the sales people are very friendly and knowledgeable and you feel very welcome when you walk in,
What a credit to ur company is caitlin she is the only reason I ever return to ur company and use ur service department
My service was very good, and reception was so friendly would definitely recommend!!
Just had my car Mot done, super quick service and friendly.
Been using Renault Basildon for past 2 years
Can’t fault them.
A great experience as always at Toomey Basildon. This is the second Clio I have bought from this dealer and Steve Moros always takes time to explain everything in detail. Even after he has made the sale he is very helpful in going through all of the gadgets and devices to ensure I am aware of everything the car has to offer. I will continue to recommend him to my friends as someone to trust with their money!
Very happy with the service today, caitlin served me and I have to say she is very professional and polite I was made welcome and kept informed on the works to my vehicle, 100% I would recommend Toomy basildon and the customer service is 2nd to none,
Thank you very much,
Mark Pulham.
Had an issue with my new Clio, the ladies on the desk were so nice and welcoming. My car was fixed the same day and is as good as new
Great customer service. Very knowledgeable staff.
Fast and efficient service again from Toomey Renault After sales team. Was kept informed throughout the day with the progress of my repair. The vehicle was complete on the time agreed.
Had a service today, was completed promptly, the staff are very friendly and helpful, I would definitely recommend this branch for anything needed.
Caitlyn was really welcoming and friendly. The courtesy car was ready and the service was really well organised. Everything went smoothly!
Marvellous staff, so pleasant to deal with, also great communication as well, (very important)... even though it took some time to complete the work, was offered a courtesy car, and that was very much appreciated. I really cant praise all of them highly enough.
Paul Tuck.
The staff at Renault Toomey Basildon are fantastic. Caitlin Purbrick is very welcoming and her customer service is always 100%
Took my car in for a service, completed really quickly, I was kept updated throughout, very friendly and helpful staff, would definitely recommend.
Great staff - very informative, friendly and easy to talk to, kept me up to date with what was going on with my car the entire time. Hannah was very helpful when asked an abundance of questions and Ben, who worked on my car took the time to come and explain what was wrong with it so I could fully understand what needed doing. This was so nice compared to other garages I have been too as they really took the time to make sure I knew what was going on and was happy with everything they were doing, will definitely be coming back here if I need anything else looking at.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.