Toomey Motor Group - Toomey Renault Basildon Reviews 

59
TrustScore 4.5 out of 5

4.7

West Mayne3, SS15 6RW Basildon, Essex, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Brilliant service from Laura at Toomey Renault Basildon. She was friendly, knowledgeable, and made the whole process quick and stress‑free. Great communication throughout and genuinely helpful from st... See more

Company replied

Rated 5 out of 5 stars

A great experience as always at Toomey Basildon. This is the second Clio I have bought from this dealer and Steve Moros always takes time to explain everything in detail. Even after he has made the sa... See more

Rated 5 out of 5 stars

Had a recall on my car and sadly had a small issue at pickup. Caitlin managed to sort me out a courtesy car even though it was past closing which was very kind of them. Much more organised than th... See more

Rated 5 out of 5 stars

Very happy with the service today, caitlin served me and I have to say she is very professional and polite I was made welcome and kept informed on the works to my vehicle, 100% I would recommend Too... See more


Company details

  1. Car Dealer
  2. Auto Dent Removal Service
  3. Auto Machine Shop
  4. Car Repair and Maintenance
  5. Motor Vehicle Dealer
  6. Used Car Dealer

Written by the company

New and used dealer garages located in Southend, Basildon, Brentwood, and Chelmsford in Essex. Contact your local Toomey Dealerships to find out our extensive range of new and used cars along with aftersales services available.


Contact info

  • West Mayne3, SS15 6RW, Basildon, Essex, United Kingdom

  • 1268977454

4.7

Excellent

TrustScore 4.5 out of 5

59 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(59)

2,295 reviews in the last 12 months

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Rated 1 out of 5 stars

Tried calling to book a MOT / Service

Tried calling to book a MOT / Service, but 23 minutes on hold, and nobody could be bothered to talk to me. Will arrange MOT elsewhere, and when finance is up, will return the car, and but from someone who can be bothered to help with Servicing. 2 years of problems arranging a service

May 22, 2026
Unprompted review
Toomey Motor Group - Toomey Renault Basildon logo

Reply from Toomey Motor Group - Toomey Renault Basildon

Hello Paul,

Thank you for sharing your experience.

We’re sorry to hear about this and understand your frustration.

We’d really appreciate the opportunity to look into this for you and see how we can help. Please contact us directly with your registration number and preferred contact details by emailing customerrelations@toomeymotorgroup.co.uk so we can discuss the issues you’ve experienced and attempt to put things right.

Kind regards, Toomey Renault Basildon.

Rated 5 out of 5 stars

Brilliant service from Laura at Toomey…

Brilliant service from Laura at Toomey Renault Basildon. She was friendly, knowledgeable, and made the whole process quick and stress‑free. Great communication throughout and genuinely helpful from start to finish. Highly recommended!

May 1, 2026
Unprompted review
Toomey Motor Group - Toomey Renault Basildon logo

Reply from Toomey Motor Group - Toomey Renault Basildon

Hello Jonathan,

Thank you so much for taking the time to share your wonderful experience with Laura at Toomey Renault Basildon! We're happy to hear that she provided you with friendly, knowledgeable, and stress-free service - it's exactly what we strive for.

Kind regards, Toomey Renault Basildon.

Rated 5 out of 5 stars

Well organised and really good service

Had a recall on my car and sadly had a small issue at pickup. Caitlin managed to sort me out a courtesy car even though it was past closing which was very kind of them.

Much more organised than the other Renault servicing in the area. Will be happy to come back again

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Well done to the girls at Renault…

Well done to the girls at Renault Basildon service department, they made my service appointment with them the other week run so smoothly, kept me updated the whole time could not fault a single part of the process, will definitely be returning next year.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

A great experience as always at Toomey…

A great experience as always at Toomey Basildon. This is the second Clio I have bought from this dealer and Steve Moros always takes time to explain everything in detail. Even after he has made the sale he is very helpful in going through all of the gadgets and devices to ensure I am aware of everything the car has to offer. I will continue to recommend him to my friends as someone to trust with their money!

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Caitlin is a credit to Toomy Basildon.

Very happy with the service today, caitlin served me and I have to say she is very professional and polite I was made welcome and kept informed on the works to my vehicle, 100% I would recommend Toomy basildon and the customer service is 2nd to none,
Thank you very much,
Mark Pulham.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Had a service today

Had a service today, was completed promptly, the staff are very friendly and helpful, I would definitely recommend this branch for anything needed.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Renault

Caitlyn was really welcoming and friendly. The courtesy car was ready and the service was really well organised. Everything went smoothly!

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Marvellous staff.

Marvellous staff, so pleasant to deal with, also great communication as well, (very important)... even though it took some time to complete the work, was offered a courtesy car, and that was very much appreciated. I really cant praise all of them highly enough.
Paul Tuck.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Took my car in for a service

Took my car in for a service, completed really quickly, I was kept updated throughout, very friendly and helpful staff, would definitely recommend.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great staff

Great staff - very informative, friendly and easy to talk to, kept me up to date with what was going on with my car the entire time. Hannah was very helpful when asked an abundance of questions and Ben, who worked on my car took the time to come and explain what was wrong with it so I could fully understand what needed doing. This was so nice compared to other garages I have been too as they really took the time to make sure I knew what was going on and was happy with everything they were doing, will definitely be coming back here if I need anything else looking at.

February 5, 2026
Unprompted review

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