Toomey Motor Group - Toomey Renault Basildon Reviews 

60
TrustScore 4.5 out of 5

4.6

West Mayne3, SS15 6RW Basildon, Essex, GB


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Rated 5 out of 5 stars

A great experience as always at Toomey Basildon. This is the second Clio I have bought from this dealer and Steve Moros always takes time to explain everything in detail. Even after he has made the sa... See more

Rated 5 out of 5 stars

Brilliant service from Laura at Toomey Renault Basildon. She was friendly, knowledgeable, and made the whole process quick and stress‑free. Great communication throughout and genuinely helpful from st... See more

Company replied

Rated 5 out of 5 stars

Marvellous staff, so pleasant to deal with, also great communication as well, (very important)... even though it took some time to complete the work, was offered a courtesy car, and that was very muc... See more

Rated 5 out of 5 stars

Very happy with the service today, caitlin served me and I have to say she is very professional and polite I was made welcome and kept informed on the works to my vehicle, 100% I would recommend Too... See more


Company details

  1. Car Dealer
  2. Auto Dent Removal Service
  3. Auto Machine Shop
  4. Car Repair and Maintenance
  5. Motor Vehicle Dealer
  6. Used Car Dealer

Written by the company

New and used dealer garages located in Southend, Basildon, Brentwood, and Chelmsford in Essex. Contact your local Toomey Dealerships to find out our extensive range of new and used cars along with aftersales services available.


Contact info

  • West Mayne3, SS15 6RW, Basildon, Essex, United Kingdom

  • 1268977454

4.6

Excellent

TrustScore 4.5 out of 5

60 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(60)

2,212 reviews in the last 12 months

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Rated 5 out of 5 stars

No problems whatsoever

Had my new Rafale for around 4 weeks and everything is fine, the car is superb. I've been a Toomeys customer for about 25 years and this latest purchase was probably the easiest thanks to Joe Kumar, a gem of a salesman, he is superb.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Although we did not purchase a car…

Although we did not purchase a car today we found the salesman Steve to be very helpful and made us feel at ease with no pressure to buy which makes us think if we do want a car in the future we would go back without hesitation

April 13, 2025
Unprompted review
Toomey Motor Group - Toomey Renault Basildon logo

Reply from Toomey Motor Group - Toomey Renault Basildon

Good Morning Lynda, thanks for taking the time to leave this review! We're glad to hear that Steve was polite and helpful throughout and we hope to see you again in the future!

Rated 5 out of 5 stars

Choose Renault at toomey

Choose Renault at Toomey Basildon. The gentleman Joe Kumar went above and beyond to sort my new car out for me plus all the paperwork. I would recommend Renault 100%. Thank you joe for all your help.

February 27, 2025
Unprompted review
Toomey Motor Group - Toomey Renault Basildon logo

Reply from Toomey Motor Group - Toomey Renault Basildon

Good Morning, thank you for taking the time to leave this review, we're pleased to hear how Joe went above and beyond! If you need anything else, please do not hesitate to contact us again!

Rated 5 out of 5 stars

New Renault Megan ETEC full electric

Iv just picked my third new car from Renault Toomey basildon and as iv said before from the moment I walked in the warm welcome your are give is amazing . This time round I was dealing with a salesman called David reed what I liked about David was he was not pushy he just wanted to make sure you was Comfortable in what you’re buying and that you are happy. From the moment the car was ordered to the moment I collected the car he explained everything that was happening which is lovely the odd call to say were the car was till he received it himself . Then set a video across of the car . I can’t recommend the garage enough and please ask for David reed and I’m sure your be more than happy 😃 like I was .
Pereira family Romford

September 13, 2024
Unprompted review
Toomey Motor Group - Toomey Renault Basildon logo

Reply from Toomey Motor Group - Toomey Renault Basildon

Hello, thank you for sharing your wonderful experience with us! We’re thrilled to hear that your third car purchase with Renault Toomey Basildon was just as smooth and enjoyable as the previous ones. It’s great to know that David Reed made sure you were comfortable throughout the process, keeping you updated every step of the way. We’re delighted that you felt well looked after, and we truly appreciate your recommendation. Enjoy your new car, and if you ever need anything, don’t hesitate to reach out!

Rated 1 out of 5 stars

DONT EXPECT ANY CUSTOMER SERVICE

Having purchased many vans from new from various dealers in the southeast, Toomey is by far the worst experience and I will never return, order placed and it too 3 years to arrive but every month I was told oh just a month or so, or its ok the delivery date has slipped another 8 weeks, when it finally arrived Toomey was only interested in getting it of their forecourt. (I was overseas the day it arrived) I could live with this that’s how somethings go, however sine taking ownership iv had nothing but problems and trying to get Toomey to resolve is near on impossible, the seat belt broke, the resin floor has fallen apart, the tinted windows are peeling off and now the rear doors do not lock. None of which Toomey has addressed, the service department is not staffed by anyone with much work experience in the area, they promise updates but they never happen. 3 months and I’m still waiting will probably take 3 years like the original order.
GOOD LUCK TO ALL OF YOU

September 8, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent support and Advice from Michael Daws

We visited Renault to purchase a family car. Unfortunately none of the vehicles present was suitable for our child because of his height, alongside his disability.

While attending Renault we were fortunate to discuss our potential purchase with Michael Daws. His knowledge about vehicles and advice to us as a family was of the highest quality standard and professionalism. He was a good listener, patient, and understanding. His interpersonal skills was Excellent. We are grateful to have met him, and recommend him to any customer attending Toomey Renault -Basildon.

January 6, 2024
Unprompted review
Toomey Motor Group - Toomey Renault Basildon logo

Reply from Toomey Motor Group - Toomey Renault Basildon

Good morning, thank you for taking the time to leave an excellent review. We're sorry we couldn't quite meet your needs in terms of a suitable vehicle, but we're delighted to hear that our incredible member of staff Michael Daws was able to provide you with a great experience and lots of knowledge! We would love to have you back in the future to try and provide you with what you're looking for. Kind regards, Toomey Motor Group.

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