While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Good service. Not the fastest but they paid exactly what they promised (including postage costs) without any fuss. Would use again.

Rated 5 out of 5 stars

Excellent company. You're informed of your order's progress all along the way - from when they receive it until when they've sent payment. They have always paid me the full amount too, unlike other co... See more

Rated 5 out of 5 stars

I had some bad experience before with some dodgy on-line buyers before. They either delayed payments, or claimed phones damaged during shipment, or pretended not receiving the units at all. I ha... See more

Rated 5 out of 5 stars

As someone who has been caught out before by a mobile phone recycling company I was very reluctant to send another phone away only to be let down. I am so glad I used topdollar mobile this time. The c... See more

5.0

Excellent

TrustScore 5 out of 5

282 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

Good service. Not the fastest but they paid exactly what they promised (including postage costs) without any fuss. Would use again.

May 21, 2024
Unprompted review
Rated 3 out of 5 stars

4 phones sent to top dollar for recycle. slow payment with no contact

All was good until you send your phones back to them. Had a email saying phones had been received on 23rd march 2018 just over 2 weeks ago now. But they state payment will be made within 5 working days of them been received and tested. but had nothing more. Two working weeks later have Emailed them twice now and rang the phone number but no response. Its not the value of the phones that i am bothered about its the principal. They set the rules and guidelines and systems in place on there web site but on this occasion they are not doing what they say. What is more annoying is that the old phones where my parents and they wanted the money to go to charity when i get the payment back. Not much value. But the principal of it all.But carnt see that happening now. Either they are not bothered as its only small money or there is a major back log in processing the recycled phones and payment. If you read these comments top dollar get a grip and sort it out. If you are going to use a company to recycle your phone or phones based on personal experience they are slow .
It took over 3 weeks for payment to be made back to me after they had my phones back . this is a bit slow .

April 7, 2018
Unprompted review
Rated 5 out of 5 stars

Service and payment as promised

I sold my broken phone (wouldn't power on) to Topdollarmobile and the service and payment was great. From placing my order to receiving the payment it only took 10 days and I received the exact amount that I had been quoted on the website.

October 9, 2015
Unprompted review
Rated 5 out of 5 stars

Quick, helpful and honest service

From start to finish I was very impressed with the service offered by Topdollarmobile. Everything they promised happened as they said, and the level of communication was great. Well done and keep up the good service. I would recommend them to all.

September 11, 2015
Unprompted review
Rated 5 out of 5 stars

Mobile phone recycling

Great service again, would recommend using this. Second time using this cannot fault them, quick payment after sending phone away. 5 star rating from me.

August 21, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent company

I've been recycling my old mobile phone handsets with this company for a number of years and it's really good service - quick, easy to use and great rates. They are also a local company to me, which I like to support. Definitely recommend.

May 14, 2015
Unprompted review
Rated 5 out of 5 stars

Quick and Easy

I looked around for a reliable and well priced service. Very happy to have used TopDollar. Didn't dissapoint.

February 19, 2015
Unprompted review
Rated 5 out of 5 stars

TopNotch

Always quick to reply with decent offers, quick and pain free service, would recommend!

February 13, 2015
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look