Topflight Reviews 1,770

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and exceptional service, highlighting their knowledge and dedication to ensuring a smooth and enjoyable holiday. Many people commend the well-organized holidays, noting the seamless transfers, excellent guides, and the overall stress-free experience provided. However, some people were dissatisfied with the quality of the food and accommodation, describing certain hotels as isolated or below expectations. A few other people also felt that some excursions were too long or poorly organized, and there were occasional issues with communication and support during travel disruptions.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, friendliness, and... See more

Holidays

People report positive experiences with holidays. Many customers praise the seamless organization, from... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the efficiency and... See more

Location

Consumers find location to be ambiguous, with many praising convenient hotel locations near attractions,... See more

Quality

Reviewers highlight ambiguous aspects of quality. While some customers praised the clean, warm, and... See more

Based on these reviews

Rated 5 out of 5 stars

Our Ski holiday to Andorra was flawless.From the Dublin airport check in rep Janet to meeting Rich in Andorra absolutely everything went as expected.This is our second year using Topflight and we look... See more

Company replied

Rated 5 out of 5 stars

The local guide Sylvia was exceptional. She was very knowledgeable about the areas that we visited and was able to impart it in a light and interesting way. She set the pace to suit the group and neve... See more

Company replied

Rated 5 out of 5 stars

Fantastic week of skiing, from the moment we got to the airport for departure we where met by a top-flight rep. All our needs where met, support all throughout the week, Hotel location rentals, le... See more

Company replied

Rated 5 out of 5 stars

Super holiday even though the snow closed the slopes for a day. Accommodation excellent. Resort lovely. Slopes great and suited varied ability. Louise our rep was superb and kept us updated all week a... See more

Company replied


Company details

  1. Travel & Vacation

Information provided by various external sources

We at Topflight are proud to be a fully Irish-owned company and a market leader in providing quality holidays both to summer destinations as well as having an award-winning ski programme. A fully licensed & bonded company and trusted by holidaymakers for over 40 years, you can book with confidence with Topflight.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

5 star

The people , the location , our rep Hermoine , the ski instructors darragh /ben /matt ,hotel staff everyone we met was so helpful, from start to finish it was a great experience, would recommend to friends family etc !! Fantastic

February 22, 2026
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Reply from Topflight

Thank you Clare for such kind feedback!

We really appreciate you taking the time to send us this wonderful feedback and a special thank you for highlighting Hermoine's efforts, she will be thrilled!

Look forward to welcoming you back again in the future on another Topflight holiday!

Kind regards.

Amy.

Rated 5 out of 5 stars

Fantastic week of skiing

Fantastic week of skiing, from the moment we got to the airport for departure we where met by a top-flight rep.
All our needs where met, support all throughout the week, Hotel location rentals, lessons and Reps on the ground
Fantastic, can't say a bad thing just wish I had another week.
Thank-you.

March 2, 2026
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Reply from Topflight

Wow, thank you!

We are thrilled to hear everything went so well, from start to finish and that you had a fantastic week of skiing with us!

We do hope to welcome you back again in the near future.

Kind regards,

Amy.

Rated 4 out of 5 stars

Everything was so very well dealt with…an Amazing Holiday for Family through Topflight

Everything was so very well dealt with by Topflight correspondence re our trip flights transfers hotel accommodations n food excellent ski equipment instructors excellent

February 21, 2026
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Reply from Topflight

Thank you for your kind feedback!

We appreciate you taking the time to send us your comments and we do hope to welcome you back again in the near future.

Kind regards,

Amy.

Rated 5 out of 5 stars

Great overall service

Great resort rep, great hotel, great service and price.

February 24, 2026
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Reply from Topflight

Thank you for your very kind feedback, we are very happy to hear this.

We hope to welcome you back in the near future,

Kind regards,

Amy.

Rated 5 out of 5 stars

Hotel location was excellent. Food in our hotel was great, however, our teenagers can be picky eaters and didn't enjoy the food as much

Frank, the Top Flight rep was excellent and Walter the ski instructor was good craic!
Great location, beautiful place.

February 24, 2026
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Reply from Topflight

This is fantastic to hear Lucy, thank you for such kind feedback and lovely words about Frank and Walter!

We hope to see you again on a Topflight holiday in the future.

Kind regards,

Amy.

Rated 5 out of 5 stars

Excellent Topflighr

Excellent, efficent & friendly service with Nollaig in Topflight.

February 23, 2026
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Reply from Topflight

Thank you for this lovely feedback and the special mention for Nodlaig, she will be thrilled.

We hope to welcome you back again in the near future!

Kind regards,

Amy.

Rated 4 out of 5 stars

Recommend, particularly if you have never traveled to the Alps for skiing. Or travelling with kids.

Easy to book, trip to and from the resort went smoothly (except for the return bus driver from ski resort did a couple of laps too many around the village, when picking up travellers, which made bus a bit late to the airport).

The Knunbauer appartment was nice and clean and a great location on the main street. HOWEVER, for anyone looking at accomodations in Mayrhofen, stay away from areas near the church! The bell rings every 15 minutes! And at 7 am, Quasimodo goes for it when ringing the bells! And again, randomly throughout the day. Bring earplugs or strong sleeping tablets..

February 14, 2026
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Reply from Topflight

Thank you for taking the time to share your feedback.

We’re delighted to hear that your trip was easy to book and that everything ran smoothly overall and that you were happy with the Knunbauer apartments and its central location.

We appreciate you highlighting the delay on the return transfer. We understand how frustrating that can be when travelling to the airport and we’ll certainly pass this feedback on to our local partners.

Regarding the church bells, in traditional Austrian villages, they are very much part of daily life.

We’re glad you enjoyed your stay in Mayrhofen overall and hope to get you back on the slopes in the near future.

Kind regards,

Amy.

Rated 5 out of 5 stars

Skiing trip to Andorra

Skiing trip to Andorra. Everything excellent especially our rep Hermione. I highly recommend and will book again.

February 1, 2026
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Reply from Topflight

Thank you for your kind feedback!

We are delighted to hear you had a wonderful ski trip with us and we hope to welcome you back again in the near future!

Kind regards,

Amy.

Rated 5 out of 5 stars

Just back from another family ski…

Just back from another family ski holiday with Topflight. Easy booking, smooth, well organised transfers and excellent accommodation were all as expected - first class. Knowledgeable rep always to hand. This is our 6th time to use Topflight- a loyalty bonus wound be nice touch for returning customers.

February 16, 2026
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Reply from Topflight

Thank you for such kind feedback!

It is great to hear you had such a wonderful holiday and everything went so well!

This is definitely something we will take into consideration as we do truly value your custom and always coming back to us.

Thank you for your loyalty and we look so forward to welcoming you back in the future.

Kind regards,

Amy.

Rated 5 out of 5 stars

Super holiday and an amazing rep.

Super holiday even though the snow closed the slopes for a day. Accommodation excellent. Resort lovely. Slopes great and suited varied ability. Louise our rep was superb and kept us updated all week and gave great recommendations. Definitely best holiday rep that we have encountered.

February 16, 2026
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Reply from Topflight

Thank you so much for your lovely feedback.

We’re delighted to hear you had such a great holiday, even with a little unexpected snow disruption! It’s wonderful to know the accommodation, resort and slopes all lived up to expectations and catered so well.

We’re especially pleased to hear your kind words about Louise. She’ll be thrilled to know she made such a positive impact on your trip and it is exactly what we hope for from our team, so it’s fantastic to hear she stood out for you.

Thank you again for taking the time to share your experience. We’d love to welcome you back on another Topflight holiday soon!

Amy.

Rated 5 out of 5 stars

Hi dealt with Angela found her very…

Hi dealt with Angela found her very helpful and friendly answering all my queries put me at ease straight away gave me great confidence in your team

February 16, 2026
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Reply from Topflight

Thank you for your kind review and lovely words about Angela. She really is a gem and we are very lucky to have her.

We hope to welcome you back again!

Kind regards,

Amy.

Rated 5 out of 5 stars

How they look at the whole family not just to sales

The person on the line listen to what you need as a family and not going on to what they thing you need.

February 16, 2026
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Reply from Topflight

Thank you for your kind review!

We really do appreciate you taking the time to send us such kind words.

We hope to welcome you and your family back in the near future.

Kind regards,

Amy.

Rated 5 out of 5 stars

Excellent website

February 16, 2026
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Reply from Topflight

Thank you for your review!

We hope to welcome you back in the near future.

Kind regards,

Amy.

Rated 5 out of 5 stars

Great rep in Soldeu

What a great holiday and made even better by actually having a rep who cared and showed up. Rich was brilliant and looked after us throughout our holiday. He made hotel arrangements for us before we had even arrived and our holiday was perfect. Many thanks to Rich and the Topflight team.

February 10, 2026
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Reply from Topflight

Thank you Andy for taking the time to send us your kind feedback and lovely words about Rich, he really is a gem!

It is really great to hear everything went so well and how the Topflight team made your holiday even more special!

We hope to welcome you back in the near future.

Kind regards,

Amy.

Rated 5 out of 5 stars

Amazing westendorf topflight ski holiday.

Went to westerndorf with a group of friends, it was my family's first time skiing, what an amazing time we had. Our children 9 and 10 attended the kids skischule and had the best time ever. The instructor Dean was fantastic with the kids, I couldn't believe how quick the children picked it up. They gained so much confidence from this experience that alone would have made it all worthwhile. My wife and I took classes with our instructor Josta, who simply couldn't be more fantastic. She has so much experience, patience, and makes the lessons fun and interesting. Friendly and caring she was unbelievable at her job, we will definitely book any future lessons with Josta. The bars and food were great and the people were very helpful and friendly. We stayed in the post hotel and had a fantastic stay. The rooms were clean,warm and the beds were very comfortable. We flew into Salzburg and took the bus transfer to westendorf. We were met at the airport by Aisling who was very helpful friendly and made our journey stress free. The bus journey was was comfortable,clean and the scenery was simply breathtaking. From beginning to end our experience was amazing. Topflight ski holiday made our experience the best trip ever. We will definitely be booking again for next year.

February 8, 2026
Unprompted review
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Reply from Topflight

Thank you David for such fantastic feedback!

We are just delighted to hear all of the incredible memories made and your lovely comments on various aspects of the trip, including your mention for Aisling, she really is great! :)

We look forward to welcoming you and your family back in the near future!

Kind regards,

Amy.

Rated 5 out of 5 stars

James and rich two gentlemen

James and rich two gentlemen, helped us, made the whole holiday experience unbelievable. Best holiday ever

February 3, 2026
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Reply from Topflight

This is fantastic to hear Sean!

Thank you for such kind feedback and lovely words about James and Rich, They’re a real asset to the team and we are very lucky to have them!

We hope to see you in the near future!

Kind regards,

Amy.

Rated 5 out of 5 stars

a great holiday in Andorra

We had a fantastic family holiday with our 2 kids.
The kids loved skiing and took it up so quickly. We will be book again either this year or next

February 1, 2026
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Reply from Topflight

Thank you Paul!

We are delighted to hear you had a wonderful experience with us and that we will be seeing you again in the future!

Kind regards,

Amy.

Rated 5 out of 5 stars

The simplicity of booking

The simplicity of booking, flying,transfers and hotel check in

February 1, 2026
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Reply from Topflight

This is fantastic to hear Michael!

Thank you for such kind feedback.

We hope to welcome you back in the near future.

Amy.

Rated 5 out of 5 stars

First class service

Everything was great. Accomodation, Resort Team, Ski rental, the weather and the entire process. I have gone with Topflight 6 times now and every time they have been so helpful and have been friendly and knowledgeable.

February 1, 2026
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Reply from Topflight

Thank you Alan - we really appreciate your kind feedback and we look forward to welcoming you back in the future.

Kind regards,

Amy.

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