Our Ski holiday to Andorra was flawless.From the Dublin airport check in rep Janet to meeting Rich in Andorra absolutely everything went as expected.This is our second year using Topflight and we look... See more
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The local guide Sylvia was exceptional. She was very knowledgeable about the areas that we visited and was able to impart it in a light and interesting way. She set the pace to suit the group and neve... See more
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Fantastic week of skiing, from the moment we got to the airport for departure we where met by a top-flight rep. All our needs where met, support all throughout the week, Hotel location rentals, le... See more
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Super holiday even though the snow closed the slopes for a day. Accommodation excellent. Resort lovely. Slopes great and suited varied ability. Louise our rep was superb and kept us updated all week a... See more
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Company details
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We at Topflight are proud to be a fully Irish-owned company and a market leader in providing quality holidays both to summer destinations as well as having an award-winning ski programme. A fully licensed & bonded company and trusted by holidaymakers for over 40 years, you can book with confidence with Topflight.
Contact info
Ireland
- www.topflight.ie
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Croatia with Topflight
Croatia, a beautiful country, we had a brilliant guide, every day had a full and interesting itinerary, already looking up Topflight tours for 2026. Just arrive at the airport Topflight do everything to make your holiday a great experience.
October 2, 2025
Reply from Topflight
Thank you for such kind feedback!
We are thrilled to hear you had a wonderful holiday with us and we look forward to seeing you on a Topflight holiday again soon.
Kind regards,
Amy.
Just got back from our holiday in…
Just got back from our holiday in Sorrento. Our 6th holiday booked through Topflight. They really know how to look after their customers. I have no hesitation in recommending them and I will definitely be using Topflight for our next holiday.
September 28, 2025
Unprompted review
Reply from Topflight
Thank you Mary for your kind feedback.
We appreciate you taking the time to send us your comments and to see you have travelled with us 6 times, we really are very grateful.
We look forward to welcoming you back in the future!
Kind regards,
Amy.
Info
Hotel heritage imperial Opatija food intolerances labeling needs to be greatly improved Otherwise hotel and rooms were quite good
October 5, 2025
Reply from Topflight
Thank you for your feedback.
We are delighted to hear you enjoyed the hotel and room and it is noted regarding the labelling of the food. We will be sure to pass this onto the hotel for our future clients.
Thank you again,
Amy.
Holiday Review – Sporthotel Austria
I recently spent a week at Sporthotel Austria and had an excellent stay. The hotel staff were welcoming and attentive, always ensuring that everything was perfect. The food was outstanding, with a wide variety available for both breakfast and dinner. The servers were kind and provided excellent service throughout my stay.
The rooms were clean and comfortable, making it easy to relax after a day of exploring. The hotel’s location is ideal – very close to the cable cars and just a short walk to the church square.
Overall, it was a wonderful experience, and I would highly recommend Sporthotel Austria to anyone visiting the area. I would love to return in the future.
September 29, 2025
Reply from Topflight
Thank you John for such kind feedback.
We're thrilled to hear you had a fantastic holiday in the Sporthotel Austria, it really is a superb hotel and a real home from home feel!
Thank you again for taking the time to send us such lovely comments and we do hope to welcome you back in the near future.
Kind regards,
Amy.
Horrendous experience with Topflight
We received absolutely no help in Dublin Airport during the cyber attack chaos which resulted in us missing our flight due to lack of communication between us, Topflight, Aer Lingus and DAA.
Despite there being a Topflight rep Siobhan in the airport, apparently assisting passengers with check in, we were never informed or contacted by anyone or assisted in anyway or given an emergency weekend/outside office hours contact number. Siobhan knew we had missed our flight and yet decided to go home and leave us stranded and stressed. We had to call our rep Simon in Austria to help us, which he did, thankfully.
We missed two days of our trip and despite being unable to avail of accommodation, meals, tour etc. that we paid for, Topflight are unwilling to compensate us. They believe because they arranged flights and transfers the next day we should be grateful to them and are washing their hands of the whole situation. Tiffany has been no help at all except for replying to my emails with the same generic reply and insisting it's nothing to do with them.
Topflight have no problem speaking to you over the phone when booking a holiday but will not when you have a complaint.
This was our first time booking with Topflight and it wasn't a good experience. I would highly recommend anyone considering booking with them to consider other options because when things go wrong don't expect any help.
October 4, 2025
Reply from Topflight
Dear Barbara,
We completely understand how disappointing that morning was for you and your family, and we sincerely regret that your holiday began under such stressful circumstances.
To clarify, there was an unprecedented system failure caused by a cyberattack affecting airport operations across Europe. Siobhan, alongside Aer Lingus staff, worked under emergency procedures to manually check in passengers on multiple flights, including yours, focusing on helping as many guests as possible travel.
Despite these efforts and while the majority of our guests—hundreds that weekend—departed successfully, four passengers, including your family, were unable to make their flight before check-in closed. We truly regret that you were affected.
It’s important to note that Topflight was not the cause of the disruption. Nonetheless, we acted quickly to rearrange your travel plans at no extra cost, allowing your holiday to continue with minimal further inconvenience.
After reviewing all available information from our staff, the airport and airline partners, we are satisfied that Siobhan acted appropriately and within her role under very challenging conditions.
Again, we are sorry your holiday began in this way and we hope you have a lovely day.
Kind regards,
Amy.
Great bunch of staff at Topflightlast…
Hi I have travelled wth Top flight last year and was very pleased with all the help and how they treated us. The same for this year also. We had great Reps. Lyndsey. Etc. Nothing was a bother for them. Even at the hotel and bustop to keep us up to date with all going on. Arranged an early breakfast on different occasions. Sent us the directions and a map to were our pickup location was. I even seen Lyndsey in the dinning room helping filling out the breakfast food on one occasion that we had an early breakfast. So hat off to that for Top flight staff
September 30, 2025
Reply from Topflight
Thank you Anne for such kind feedback.
We are thrilled to hear the resort team went above and beyond, as always. We are very lucky to have them.
We do hope to see you on a Topflight holiday in the near future.
Kind regards,
Amy.
Disappointed
I think Topflight might need to rethink their hotel choice in Sardinia as its most definitely not a 4 star hotel and people are having bad experiences. I never checked the review on Trip Advisor gosh was I surprised when I read the reviews - wowser
1. Food was terrible; quality and presentation what hotel serves tinned fruit in a Mediterranean country for breakfast and it was always cold. The staff clearly weren't training in hotel hospitality.
2. Dining room staff attitude was a lot to be desired clearing no training
3. Reception staff only for Teresa and Camila the others just chewed gum and looked at you with no solution. As I had a complained with the noise in my room and hadn't slept in 3 days. Email Topflight and at 03:18am with no response still.
4. Marianne is an asset to your company as she was a one woman show and was amazing. She made the holiday special and it was such a pity as the country is so beautiful. I will return but not with Topflight
September 23, 2025
Reply from Topflight
Dear Jackie,
Thank you for taking the time to share your feedback.
Firstly, we are very sorry to hear that your experience at the hotel did not meet your expectations. We completely understand how disappointing that must have been.
While we do our best to select hotels that meet our usual high standards, we recognise that things can sometimes fall short.
In resort, our guides and local team are always the best point of contact for any issues like food, service, or noise, they’re there to help sort things out as quickly as possible and make sure you can enjoy the rest of your stay.
We are very happy to hear Marianne was amazing and really made the trip. We strive to offer the very best experience and our guides are a true reflection of this. Again, we can only apologies for the hotel falling short on this occasion.
If you wish to discuss the above further, our customer service team are available via email: customerservices@topflight.ie
We do appreciate you taking the time to let us know, as it helps us review our partnerships and continue improving.
Kind regards,
Amy
Cannigione, a pleasant town
1. Wine tasting - explanation and expertise absent.
2, more time in Maddelena - to see Garibaldi museum, and maybe one beach.
3. The unscheduled Arzechena trip was greatly appreciated.
4. Hotel room and facilities excellent/ food adequate.
5. The guide was excellent.
October 2, 2025
Reply from Topflight
Thank you Patrick for your feedback.
We are very happy to hear your positive points on our tour guid, the hotel room and facilities.
We are sorry to hear some aspects of the holiday fell short of your expectations. Please know we’re taking your comments seriously and we are always striving to meet and exceed our customers' expectations and we will conduct a full review of our customers' experiences with the aim of improving our services.
Thank you again for your feedback and taking the time to send us your comments. We do hope to have the chance to welcome you back in the future and provide you with the stay you should have had the first time around.
Kind regards,
Amy.
Great to deal with as usual
The Top Flight website is very easy to use and also when I contacted customer support they were very helpful.
September 20, 2025
Reply from Topflight
Thank you Stephen for your kind feedback.
Have a lovely day!
Amy.
We requested a room with a balcony and…
We requested a room with a balcony and paid an extra €200 for it ..when we got to the hotel practically every room had a balcony..feel we were ripped off a bit with that.Also the wall of the balcony was so high that if you actually sat down that's all you were looking at! The food was shocking both breakfast and dinner and we ended up eating elsewhere most evenings along with the majority of other guests in the group. The one redeeming thing about the trip was our guide Marianne and the trips we did which were excellent. I do realise that there's a difference between hotels in Italy and Ireland but topflight really should do better and should maybe consider packages that are on a B&B basis rather than half board. Wouldn't recommend booking with topflight again as that's twice we have travelled with them and on both occasions the food in the hotel has been an issue
September 9, 2025
Reply from Topflight
Dear Elizabeth,
Thank you for taking the time to share your feedback.
Firstly, we’re delighted to hear you enjoyed parts of your trip and that Marianne provided excellent service throughout!
Regarding the balcony, we completely understand how much this can enhance a stay. At most hotels, a supplement is usually required to guarantee a balcony and we always aim to make this clear at the time of booking. If you would like to discuss this matter further, please don’t hesitate to email us at customerservices@topflight.ie.
We’re sorry to hear that the hotel and dining did not fully meet your expectations. In most cases, the supplement for half board is relatively low and in terms of value for money, can work out very well. It also helps with the timing of the day, so you don’t have to worry about finding a restaurant yourself. That said, we have made note of your comments and will look into providing more options for board basis for our clients in the future, where possible.
We are always striving to meet and exceed our customers' expectations and will conduct a full review of our customers’ experiences with the aim of improving our services for next year’s trips.
That said, we’re glad you still had the chance to experience the beauty of Sardinia. Although you’ve noted you may not return with Topflight, we would love the opportunity to make your next trip a seamless and memorable experience.
Thank you again for taking the time to share your very important comments, Elizabeth.
Kindest regards,
Amy
Loud music at night very disturbing We liked the room and it had a very…
We liked the room and it had a very good shower but I’m afraid it was all downhill from there very poor selection of food for both breakfast and dinner never any fresh fruit or no selection of eggs only some stale scrambled eggs and only one vegetable at dinner , the bar never seemed to be open only for a couple of hours after dinner and there was loud music and shouting most nights from the bar across the street which kept us awake , also no facilities like a gym or coffee shop and no toilet out at the pool area so overall I wouldn’t recommend this hotel especially to an older age group as the noise at night was appalling and I don’t consider it a 4* hotel
October 1, 2025
Reply from Topflight
Dear Annemarie,
Thank you for taking the time to share your feedback. We’re truly sorry to hear your stay wasn’t as relaxing or enjoyable as you had hoped.
I understand the noise, food and overall experience fell short of your expectations and that’s not the standard we want for our guests. Please know we’re taking your comments seriously and we are always striving to meet and exceed our customers' expectations and we will conduct a full review of our customers' experiences with the aim of improving our services.
We really do appreciate you bringing this to our attention, as it helps us to make things better for future guests. We do hope to have the chance to welcome you back in the future and provide you with the stay you should have had the first time around.
Kind regards,
Amy.
Great organisation in resort
Great organisation in resort. Hotel was very good with great views. Sorrento is busy but manageable if you are patient in terms of sight seeing and navigating by car/bus.
October 1, 2025
Reply from Topflight
Thank you John for your kind feedback.
It is great to hear you enjoyed your accommodation and holiday and we look forward to welcoming you back in the near future.
Kind regards.
Amy.
Sorrento…
We booked our escorted tour to Sorrento with Topflight and we were delighted that we did. The service from start to finish was excellent. From the girls in the office to the local rep., all of our needs were met to a very high standard. We thoroughly enjoyed our trip and the hotel Bristol was absolutely fabulous. The staff were so nice and very helpful. The restaurant manager, Luca, looked after my dietary needs with no fuss which was a great relief. So all around an excellent experience.
September 29, 2025
Reply from Topflight
Thank you Deirdre for your kind feedback!
We are thrilled to hear you had a wonderful experience from start to finish.
We look forward to welcoming you back in the near future.
Kind regards,
Amy.
The lack of boarding passes in advance…
The lack of boarding passes in advance of departure caused a huge amount of stress in Dublin airport when it was hit by a cyber attack. If we had received our boarding passes in advance or if we had been provided with the relevant information to enable us to download them ourselves all this stress could have been avoided. I would strongly recommend that Topflight should look into this going forward.
September 29, 2025
Reply from Topflight
Thank you so much for your feedback and for the high star rating, even though your holiday got off to a stressful start in Dublin airport.
Unfortunately, some airlines don’t allow online check-in in advance when it’s a group booking or a chartered flight. We completely understand how frustrating this can be and we do hope this changes soon to make things smoother for our clients.
We truly appreciate your kindness and your custom and we’d be delighted to welcome you back again in the future.
Kind regards,
Amy.
Resort managers ...all very helpful…
Resort managers ...all very helpful with extra information given while travelling to Resort. Information talk and walk about really good.
Hotel Astoria, while not luxurious, was so central. Clean and functional with wide buffet breakfast selection.
I would suggest use of toilet on coaches would be helpful . I noted theprofile on
our trip was older. One lady needed to stop coach to use a bathroom and it
was very difficult for driver to pull in at appropriate place. Very embarrassing for her.
September 29, 2025
Reply from Topflight
Thank you for your kind feedback.
We are very happy to hear you had a great holiday with us and that the hotel Astoria met your expectations and you enjoyed the location.
We take note of your point regarding coaches with toilets on board. Due to the nature of the drive from Sorrento to Naples and the narrow roads along the route, it can sometimes be challenging for drivers. That said, we’re pleased to hear the driver was able to park safely to assist.
Thank you again for taking the time to send us your kind feedback and we look forward to welcoming you back in the near future.
Kind regards.
Amy.
It was a wonderful experience
It was a wonderful experience. The guides were very knowledgeable. I would definitely book with topflight again. Everything was smooth coaches there at the appropriate time no delays or mishaps.
September 29, 2025
Reply from Topflight
Thank you Martina.
We are thrilled to hear such fantastic feedback from your holiday with us.
We do hope to see you again in the near future.
Kind regards,
Amy.
We had an amazing holiday
We had an amazing holiday. The group was fantastic, Fritz our guide brilliant. The hotel was great. The trips were great. Just one small critique, Dublin airport was bedlam. It would have been great if we were booked in prior to arrival at airport and had our boarding passes. Any hope of holidays from Cork or Shannon airports, it is an added expense for us to get to Dublin and back.
September 29, 2025
Reply from Topflight
Thank you Catherine for your kind feedback.
We appreciate you taking the time to send us your comments and appreciate your point on the check in prior to arrival in Dublin Airport.
We are operating Shannon to Naples for 2026 and we do hope in the near future more flights will be available from Cork. Our Crafted for you team can tailor some holidays from Cork, however not the escorted tour holidays - as these are pre packaged.
We hope to see you again on a Topflight holiday in the future!
Many thanks.
Amy.
Sardinia Hotel disappointing
Stayed at the Baja Hotel in Cannigione, Sardinia recently on a Topflight guided tour. The tours and Marieanne, our tour representative, were fantastic. Amazing trips. The hotel totally let the trip down badly. It is like a 2 star hotel in Ireland. I was in a single room and it’s the first time I ever got a tiny room with a tiny single bed in all my years travelling. The room was clean and bathroom was adequate. The safe and fridge didn’t work and were supposed to be looked at but never were. There was no atmosphere in the hotel at all. Hard leather benches and no comfortable seating to relax in the evening in the so call “bar area”, part of the reception!! The food for breakfast and dinner was appalling. Raw streaky rashers, chopped up Frankfurters and overdone scrambled eggs was basically the only hot food for breakfast. There had a bit of fruit and some small danish pastries, which kept me going for the week. The dinners were fairly bad too. Ended up eating elsewhere most nights, as did a lot of the other guests on the tour. It was an ongoing joke amongst us all.
Talking to other guest confirmed to me that Topflight do not pick great hotels for their guided tours but they said that this was the worst one so far. Such a pity, as the rest of the holiday was great. Met great friends on this holiday and all 9 said they probably wouldn’t use Topflight again. Topflight, you need to up your game on the accommodation and food.
September 9, 2025
Unprompted review
Reply from Topflight
Dear Ann,
Thank you for sharing your feedback with us. We are happy to hear your positive comments about the excursions and especially our Guide Marianna, who will be so pleased to know she made a difference to your holiday.
With regard to the hotel, we’ve received positive feedback overall, though we appreciate that some customers did not have the experience they expected. In some Italian resorts, it is standard for single rooms to provide single beds, though we understand this may not always be what our customers are hoping for.
We’re always striving to meet and exceed expectations and we’ll be conducting a full review of our customers’ experiences with the aim of further improving our services.
We’re very glad you enjoyed most aspects of your holiday and we look forward to welcoming you on another trip in the future.
Kindest regards,
Amy.
Excellently guided tour
Excellently guided tour, hotel was very clean and food terrific..some people had travelled through the night to get the early morning flight, so if the rooms were made available before 3pm it would have been appreciated.
September 27, 2025
Reply from Topflight
Thank you Rosemary for your very kind feedback.
We are thrilled to hear the escorted tour holiday was excellent and you enjoyed every aspect!
We’ll be sure to make a note of your comment regarding check-in, though we understand it needs to be later in the afternoon to allow time for cleaning and preparing for the next guests.
Thank you again Rosemary and we look forward to welcoming you back in the near future.
Kind regards,
Amy.
A most pleasant experience with the…
A most pleasant experience with the added advantage of great company.
September 27, 2025
Reply from Topflight
Thank you for your kind feedback!
We do hope we can welcome you back in the near future.
Many thanks,
Amy.
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