Our Ski holiday to Andorra was flawless.From the Dublin airport check in rep Janet to meeting Rich in Andorra absolutely everything went as expected.This is our second year using Topflight and we look... See more
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The local guide Sylvia was exceptional. She was very knowledgeable about the areas that we visited and was able to impart it in a light and interesting way. She set the pace to suit the group and neve... See more
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Fantastic week of skiing, from the moment we got to the airport for departure we where met by a top-flight rep. All our needs where met, support all throughout the week, Hotel location rentals, le... See more
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Super holiday even though the snow closed the slopes for a day. Accommodation excellent. Resort lovely. Slopes great and suited varied ability. Louise our rep was superb and kept us updated all week a... See more
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Company details
Information provided by various external sources
We at Topflight are proud to be a fully Irish-owned company and a market leader in providing quality holidays both to summer destinations as well as having an award-winning ski programme. A fully licensed & bonded company and trusted by holidaymakers for over 40 years, you can book with confidence with Topflight.
Contact info
Ireland
- www.topflight.ie
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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I have written a separate email with my…
I have written a separate email with my comments.
September 25, 2025
Reply from Topflight
Thank you Helen for taking the time to send us your rating.
We are very saddened to see a low score and we do hope any of the comments emailed to us can be rectified with customer service.
We will be sure to keep a eye out for your email coming in.
Please ensure it has been emailed to: customerservices@topflight.ie
Many thanks
Amy.
The Perfect balance between tours and relaxation
The Topflight approach to information from the sales person, the text prior to departure, your amazing Guide Marieanne
The balance of tours, use of the boat trips to fully appreciate the magnificent coastal regions towns and beaches and the time to relax a wonderful balance on this trip
September 16, 2025
Reply from Topflight
Wow, such lovely feedback Moira, thank you!
We appreciate you and the time taken to send us this kind feedback and look forward to welcoming you on another Topflight Holiday in the near future!
Kind regards,
Amy.
Top class again
The knowledge and approachable manner of the guide.
Being met at the airport and assisted with bag drop.
Variety of tours on offer
September 24, 2025
Reply from Topflight
Thank you Nicky for your kind feedback.
We are thrilled to hear we were Top class again!
We do hope to welcome you back on another Topflight holiday in the near future.
Kind regards,
Amy.
Mundane at best.
Hotel was basic with no music in bar lounge,reception or pool. It was like a morgue. No food during the day. Breakfast and dinner were truly grim. Paid a couple of hundred euro upgrade for a balcony room. The worst balcony ever. Sit down and enjoy the wall 2 feet in front of you. Really really poor. Door to balcony wouldn't open fully because the bed was in the way. Captive audience with tour groups so they really don't care and it shows. Loads of potential but can they be arsed is the question.
Bar across the road does great business with guests trying to eat and drink outside of the hotel. Mundane at best.
September 23, 2025
Reply from Topflight
Hi Douglas,
We are sorry to hear about your experience and we really appreciate you taking the time to share your thoughts. We’ve had some excellent feedback from this tour in the past, so it’s disappointing to hear that your trip didn’t live up to that.
We are genuinely sorry that some of the points you mentioned left you feeling let down. The balcony issue in particular sounds very frustrating. We always encourage guests to highlight any issues while in resort, as it gives us the chance to put things right during your stay. For us to look into all of your points further, we ask you to email customerservices@topflight.ie.
Your feedback is hugely valuable and we’ll be sharing it with the team so we can improve where needed. Thanks again for being so open with your experience, it really does help us make things better for future guests.
Kind regards,
Amy
Good quality hotel with excellent pool
Good quality hotel with excellent pool. Friendly and helpful staff.
Some daily trips were too long. Our resort was very Italian, which we appreciated. Small but good beach . In-resort representative was excellent.
September 22, 2025
Reply from Topflight
Thank you Adrian for your kind feedback.
We are very happy to hear you had a wonderful holiday.
We look forward to welcoming you back in the near future.
Kind regards,
Amy.
Holiday was sold as 4+ star but is much…
Holiday was sold as 4+ star but is much more of a 3 star
September 21, 2025
Reply from Topflight
Thank you for sharing your feedback with us Tom.
We’re very sorry to hear that you felt the holiday did not reflect the 4+ star standard. We fully appreciate how important accommodation is to the overall holiday experience, and we take such concerns seriously.
This particular hotel is one of the most reputable 4+ star properties in Sorrento and has been for decades, with many repeat clients returning year after year. The tour itself is also one of our most popular, receiving excellent reviews on a weekly basis.
We do always recommend raising any disappointments while in resort with our resort managers, as they are best placed to assist immediately and resolve issues on the spot.
That said, we’d also like to review your concerns further. To allow us to look into this in detail and address it properly, we kindly ask that you contact our Customer Services team at customerservices@topflight.ie .
We truly value your feedback and we hope to have the opportunity to restore your confidence in travelling with us again.
Kind regards,
Amy.
More choices of food
More choices of food. Food that was served was not to our liking. To much seafood. Little alternative. Tour guide did not seem bothered when I complained to her. First day should be a free day after a long day of travel.
September 19, 2025
Reply from Topflight
Thank you for taking the time to share your feedback with us.
We’re very sorry to hear that the food was not to your taste. We understand this can be quite subjective. What appeals to some may not appeal to others but we’ll be sure to pass your comments on to the hotel so they, like us, can improve wherever possible.
Regarding your note about the free day, we’ve trialled and tested this tour format for over a year now and it has generally been very well received. That said, we’ll certainly take your feedback on board as we continue to review and refine the experience.
We do hope you’ll join us again on another holiday in the future and we’d love the chance to turn your experience into a higher-rated one.
Thank you again Aidan,
Amy.
Very satisfied with our holiday experience
Our experience was very good,
We felt that any issues which might arise would be looked after in a calm & positive manner. Thank you.
September 17, 2025
Reply from Topflight
Thank you James for your kind feedback.
We do hope to see you on another Topflight Holiday in the future!
Kind regards,
Amy.
Tour Managers are all fantastic
Tour Managers are all fantastic, and make life so much easier, excellent!
September 15, 2025
Reply from Topflight
This is great to hear Caroline!
Thank you for taking the time to send us your lovely comment on the Tour managers and we look forward to welcoming you back on another Topflight holiday in the future!
Kind regards,
Amy.
Reply from Topflight
Thank you John for your kind feedback!
We hope to see you again on another Topflight holiday in the future!
Kind regards,
Amy.
Reply from Topflight
Thank you Anne for your kind feedback.
It is wonderful to hear Stefano's efforts were noticed and we appreciate you taking the time to send us this lovely comment.
We do hope to see you again in the near future.
Kind regards,
Amy.
Couldn’t have been better looked after
Couldn’t have been better looked after.
We were not happy with the food in the Bristol. On talking to others , there were others who felt the same. We paid big money to go half board but ended up looking for other places to eat.
Not sure there is anything Topflight can do about that. The staff there were fab and cleanliness was top drawer!
September 15, 2025
Reply from Topflight
Thank you Violet for sending us your comments and kind rating.
Firstly, to hear you could not have been looked after better, really means a lot to us, so thank you.
Your feedback on the food is really important to us, as it helps us work with the hotel and pass on your comments so they can improve, where necessary. If you wish to discuss this further, please email: customerservices@topflight.ie.
We appreciate you and your time and we do hope to see you on a Topflight holiday again in the near future.
Kind regards,
Amy.
A TOUR THAT KEPT GIVING AND GIVING
The major historical sites were covered in an unhurried way with free time to explore and enjoy sitting in piazzas for refreshments.The two free days offered relaxing by the pool or organising an optional excursion eg. a swim in the Adriatic. The customer service throughout was exceptional from being met at the airport to the excellent service and meals provided by the hotel. The olive, Pasticcioto and Mozzarella visits added extra interest. I would highly recommend this tour.
September 15, 2025
Reply from Topflight
Wow, thank you Marie!
We are absolutely thrilled to hear you had a wonderful time from start to finish. To hear the customer service was exceptional really means so much to us, thank you again!
We look forward to welcoming you back in the near future.
Kind regards,
Amy.
Zell am see holiday. 7th September-14 th September.
We were looked after impeccably from the moment we landed. Everything went smoothly on the excursions. The quality of the food was excellent and our dealings with resort rep and guides gave us no cause for concern. Overall a truly memorable experience.
September 15, 2025
Reply from Topflight
This is superb to hear Gary!
Thank you very much for your kind feedback and we appreciate you taking the time to send us your comments.
We hope to welcome you back on another Topflight holiday in the near future.
Kind regards,
Amy.
Excellent Tour Guide Stephano
Our tour guide Stephano was outstanding and always happy to help and answer queries from the group. Everyone agreed he went over and above to ensure the group had a happy experience.
September 3, 2025
Reply from Topflight
Thank you Sandra for sending us your kind comments and especially on Stefano - We are thrilled to hear this!
We look forward to welcoming you back again in the future,
Kind regards,
Amy.
First time using TopFlight. Excellent experince
First time using TopFlight for a trip to Sorrento. IT exceeded my expectations. Locally based staff were excellent. very enjoyable. will recommend to my friends.
September 15, 2025
Reply from Topflight
This is fantastic to hear Damien! Thank you for such kind feedback and we do hope to welcome you back in the near future.
Kind regards,
Amy.
Accommodation left a lot to be desired…
Accommodation left a lot to be desired very basic, there was no support for a man who had his wallet stolen, I WENT WITH HIM TO THE POLICE STATION TO REPORT THE LOSS AND THERE WAS A LANGUAGE BARRIER, WHY WAS THERE A LACK OF SUPPORT FOR HIM WHEN HE NEEDED IT, IT ROCKED HIS CONFIDENCE AND HE DID NOT PARTAKE IN ANY FURTHER EXCURSIONS WITH US, NOT GOOD ENOUGH.
September 13, 2025
Reply from Topflight
Thank you Josephine for taking the time to send us your comments.
Firstly, we’re saddened to hear you were disappointed with the hotel. I’ve visited this property myself and really liked the modern touches and location, but of course we know everyone’s experience is different. We wish we’d known how you felt at the time, as our team would always do their best to help with any issues in the resort, particularly around your room.
We’re also very sorry that you felt unsupported in the resort, especially on the day of the incident. That’s never the experience we want our guests to have. You’re right – with our guides off that day, the level of assistance wasn’t where it should have been and we completely understand how frustrating that must have felt. We’re already reviewing how we cover these situations in the future so that no matter what comes up, there’s always support on hand.
We really appreciate your honest feedback. It helps us improve and make sure future trips run more smoothly. Thanks again for sharing your experience.
All the best,
Amy.
Reply from Topflight
This is great to hear Anthony, thank you very much!
We hope to see you again in the near future.
Kind regards.
Amy.
Everything
Everything. Great resort manager everything well planned couldnt fault. Lovely group to share in the week with
September 13, 2025
Reply from Topflight
Thank you Neil for such kind feedback!
We are thrilled to hear you thoroughly enjoyed everything.
We do hope to see you again in the future.
Kind regards.
Amy.
A true Puglian experience
A very busy and very enjoyable itinerary guided by our rep Stephano who always ensured that every day was planned, carried through and enjoyed by all. We visited towns, enjoyed the countryside and learnt about the culture and food. Hotel, although in the countryside was central to all the towns we visited and the staff were very welcoming and efficient. The food was more than adequate but could do with a bit more variety, especially some veg with main course!! The fabric of the building has been greatly enhanced but it’s still a work in progress.
A wonderful holiday which I’d thoroughly recommend
September 11, 2025
Reply from Topflight
Wow, thank you very much for such kind feedback!
We are absolutely delighted to hear every part of your holiday in Puglia was enjoyable and the special mention for Stefano.
We do hope to welcome you back in the future and once again, thank you.
Amy.
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