Topflight Reviews 1,770

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and exceptional service, highlighting their knowledge and dedication to ensuring a smooth and enjoyable holiday. Many people commend the well-organized holidays, noting the seamless transfers, excellent guides, and the overall stress-free experience provided. However, some people were dissatisfied with the quality of the food and accommodation, describing certain hotels as isolated or below expectations. A few other people also felt that some excursions were too long or poorly organized, and there were occasional issues with communication and support during travel disruptions.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, friendliness, and... See more

Holidays

People report positive experiences with holidays. Many customers praise the seamless organization, from... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the efficiency and... See more

Location

Consumers find location to be ambiguous, with many praising convenient hotel locations near attractions,... See more

Quality

Reviewers highlight ambiguous aspects of quality. While some customers praised the clean, warm, and... See more

Based on these reviews

Rated 5 out of 5 stars

Our Ski holiday to Andorra was flawless.From the Dublin airport check in rep Janet to meeting Rich in Andorra absolutely everything went as expected.This is our second year using Topflight and we look... See more

Company replied

Rated 5 out of 5 stars

The local guide Sylvia was exceptional. She was very knowledgeable about the areas that we visited and was able to impart it in a light and interesting way. She set the pace to suit the group and neve... See more

Company replied

Rated 5 out of 5 stars

Fantastic week of skiing, from the moment we got to the airport for departure we where met by a top-flight rep. All our needs where met, support all throughout the week, Hotel location rentals, le... See more

Company replied

Rated 5 out of 5 stars

Super holiday even though the snow closed the slopes for a day. Accommodation excellent. Resort lovely. Slopes great and suited varied ability. Louise our rep was superb and kept us updated all week a... See more

Company replied


Company details

  1. Travel & Vacation

Information provided by various external sources

We at Topflight are proud to be a fully Irish-owned company and a market leader in providing quality holidays both to summer destinations as well as having an award-winning ski programme. A fully licensed & bonded company and trusted by holidaymakers for over 40 years, you can book with confidence with Topflight.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Smooth sailing

Easy website to navigate everything went through very smoothly
Would use it again

September 11, 2025
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Reply from Topflight

Thank you Deborah for your feedback.

Delighted to hear you found our website super easy to navigate.

Thank you again,

Amy.

Rated 5 out of 5 stars

from the moment we stepped off the…

from the moment we stepped off the plane to when we got back on for home, Topflight resort team looked after us so well. Would highly recommend travelling with Topflight.

September 11, 2025
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Reply from Topflight

Thank you Karen for such lovely feedback!

We appreciate you and taking the time to send us these lovely comments.

We look forward to welcoming you back on a Topflight Holiday again soon.

Kind regards,

Amy.

Rated 5 out of 5 stars

Our guide Stefano was incredible

Our guide Stefano was incredible, he definitely ensured the best possible holiday experience..

September 11, 2025
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Reply from Topflight

Thank you Helena for your kind feedback.

We are delighted to hear the lovely comments on Stefano and you enjoyed your holiday with us.

We hope to welcome you back again soon.

Kind regards,

Amy.

Rated 5 out of 5 stars

Sorrento

We had a really good holiday from start to finish.
It was the perfect balance of excursions and free time.
Resort managers Linsdey, Wendy and Lorna looked after us all very well, getting us where we needed to be efficiently and pleasantly. They were quick to respond to questions via WhatsApp also.

Tour guides Cynthia and Fabbi were excellent and very entertaining, at all times they were working hard to ensure we all enjoyed ourselves , keeping everything on schedule and safe.

September 9, 2025
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Reply from Topflight

Wow, thank you very much for your kind feedback.

We are delighted to hear you had a great holiday down in Sorrento with all of the team on the ground!

We do hope to see you on a Topflight holiday again soon!

Kind regards,

Amy.

Rated 5 out of 5 stars

Great holiday from start to finish

Great holiday from start to finish. Resort managers were extremely knowledgable about the area and on hand day and night to help. The first day familiarity tour was a great idea and helped us get our bearings very quickly. Some of the tips on where to eat were very good. Excursions were excellent and very well organised with great guides. Felt like a company where its customers were placed first. Couldn’t fault any of it.

September 8, 2025
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Reply from Topflight

Thank you Brian for such wonderful feedback!

It is fantastic to hear you had a great holiday from start to finish.
To hear you could not fault any part, is superb and
we look forward to welcoming you back in the near future.

Kind regards,

Amy.

Rated 5 out of 5 stars

Top class holiday experience

Our holiday experience was top class, from the airport transfer to the fabulous hotel and staff. Our Topflight representative was excellent as were the tour guides and expert bus drivers. All in all a very memorable holiday.

September 1, 2025
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Reply from Topflight

Thank you Paula for such kind feedback!

We are thrilled to hear you had a wonderful holiday with us and we look forward to welcoming you back in the near future.

Kind regards,
Amy.

Rated 5 out of 5 stars

Topflight made our trip easy

Topflight made our trip easy. We didn't have to worry about the transfer to our hotel. They furnished us with lots of advice about the locality and were available to contact for advise if needed. Their communication was excellent.

August 31, 2025
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Reply from Topflight

Thank you Roy for your kind feedback!

We are thrilled to hear you had a wonderful holiday and we do hope to welcome you back in the near future.

Kind regards,
Amy.

Rated 3 out of 5 stars

Our stay at hotel relais Porta del sud

The dislike would have to be the hotel it was a beautiful hotel friendly staff and very clean but unfortunately it was let down badly with the food and the idea of staying at a beautiful place and surrounding to be told you could not sit outside in the mornings for breakfast was ludicrous it was a real letdown for us. The best was our host Mario he went over and above he was a brilliant guide also the bus driver was great.

September 4, 2025
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Reply from Topflight

Thank you Linda for your feedback.

We are sorry to hear that a morning breakfast outside was not available and brought down your overall experience. This is something we will look into, to improve the overall customer experience going forward.

We are happy to hear all other aspects were great and we do hope we can welcome you back in the near future.

Many thanks Linda

Amy.

Rated 5 out of 5 stars

Best holiday I think we have ever been…

Best holiday I think we have ever been on everything was perfect can’t wait for next year I don’t know how you can improve on it but you are the experts

September 2, 2025
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Reply from Topflight

Thank you Gerard for your kind feedback.

We are delighted to hear you had a wonderful holiday and we look forward to welcoming you back in the future.

Kind regards,
Amy.

Rated 5 out of 5 stars

Great support on Holiday

The support and security of having the resort managers on hand was really appreciated and helped make the holiday experience stress free.
The resort managers responded immediately to any questions via WhatsApp and were always friendly and efficient.

August 24, 2025
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Reply from Topflight

This is fantastic to hear Keith! Thank you for such kind feedback.

We do hope we can welcome you back on a Topflight holiday in the near future.

Kind regards,

Amy.

Rated 4 out of 5 stars

Very good hotel in Mayrhofen

Very good hotel in Mayrhofen, well located with good food.
Trips good, although lacking local guides at the venues.

September 1, 2025
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Reply from Topflight

Thank you Thomas for your feedback. We appreciate you taking the time to send us your comments.

We are happy to hear you enjoyed the hotel, the food and location. Also, that the trips were enjoyable, but we do take note of your comment regarding more local guides.

We do hope to welcome you back in the near future.

Many thanks,

Amy.

Rated 4 out of 5 stars

Excellent trip

We were so well looked after from beginning to end. Simon met us at Munich and kept in touch all week - so knowledgable about the area. Max - our guide on the 3 day trips was excellent. So friendly and full of local knowledge. Overall a superb trip to Austria, would def book with Topflight again.

August 17, 2025
Unprompted review
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Reply from Topflight

Thank you for such lovely feedback!

We are delighted to hear you had a wonderful time from start to finish and that Max and Simon helped make your trip even more memorable!

We look forward to welcoming you back in the near future!

Kind regards,

Amy.

Rated 2 out of 5 stars

Nice hotel but needs modernisation

Nice hotel but needs modernisation - no fridge in room and no air-con.
Trip to Grossglockner was mostly spent looking around a couple of museums .

August 26, 2025
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Reply from Topflight

Thank you Eamonn for taking the time to send us your feedback.

We are very sorry to hear you were unhappy with some of the facilities in the room and the trip to Glossglockner was not as expected.

On our description online of the room, it clearly indicates what room facilities are included and neither Fridge or Air conditioning is ticked. The hotel is very authentic in its style and they like to keep it very traditional. However, we will be sure to pass on your feedback.

Regarding your point on the Grossglockner excursion, we will be sure to look into this and make sure it is up to par with expectation for our future guests.

Thank you again for taking the time to send us your feedback and hope we can welcome you back in the future on a Topflight holiday.

Kind regards.

Amy.

Rated 5 out of 5 stars

Everything from start to finish was…

Everything from start to finish was fantastic well done Topflight and being an Irish company was very important to us we would not have booked with anyone else the team on the ground were amazing they really know their stuff thank you guys

August 25, 2025
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Reply from Topflight

Thank you! Delighted to hear you enjoyed your time with us and we very much look forward to taking care of you once again in the future.

Kind regards,
Laura

Rated 5 out of 5 stars

Everything was perfect from start to…

Everything was perfect from start to finish. I’d never booked with Topflight previously and will definitely use them again in the future, The 3 resort managers were very professional and helpful too.

August 11, 2025
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Reply from Topflight

Thank you Jennifer for taking the time to send us your kind feedback!

It is great to hear you will book again with us and we look forward to welcoming you back.

Kind regards,

Amy.

Rated 5 out of 5 stars

Wendy and everyone were so friendly and…

Wendy and everyone were so friendly and helpful.The accomodation was excellent with the most amazing views.Just a perfect and relaxing week.

August 11, 2025
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Reply from Topflight

Thank you Damien for your kind feedback.
We appreciate your comments on Wendy also!

We look forward to welcoming you back in the near future.

Kind regards,

Amy.

Rated 5 out of 5 stars

Don't wait; just book your Topflight escorted tour!!!

We had never been on an escorted holiday previously, but Topflight gave us an amazing break. We appreciated their rep being at the outbound airport, and being by our side the whole way from arrival in the holiday destination, during the seven days, and until we got through bag drop on our way back. We loved the itinerary - well paced, memorable, and varied, but with adequate downtime to "do our own thing" as we wanted. The hotel was fantastic too. The Topflight staff were great at all time - for us they delivered the holiday of a lifetime!!

August 11, 2025
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Reply from Topflight

Thank you for your kind feedback, we are thrilled to hear you had a fantastic holiday with us.

We do hope to welcome you back in the near future.

Kind regards,

Amy.

Rated 5 out of 5 stars

Andrea Bocelli Experience 🎶🎶

I recently returned from the Andrea Bocelli trip with Topflight and it was the trip of a lifetime ❤️. From start to finish the service was amazing . The Hotel Croce di Malta was wonderful, so comfortable and luxurious. Our tour guide Silvia Mariano was phenomenal, she couldn’t do enough for us. The care and attention she put into everything and the way she looked after us, nothing was too much trouble for her, Silvia thank you from the bottom of my heart for an unforgettable experience 🇮🇹
The tours and the people I met were fantastic, but the scenery and beauty of Tuscany really win my heart . I was dubious about going on an escorted tour but now I can’t wait to go on the next one… in fact I’m looking them up now for next year .
I would definitely recommend planning a tour with Topflight, from my experience, they are an amazing company to holiday with …. Thank you again ❤️🇮🇹💚

July 24, 2025
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Reply from Topflight

Wow! Thank you Mary for such kind feedback!

We are thrilled to hear you had such a wonderful experience on your first escorted tour holiday and that you thoroughly enjoyed every aspect!

Thank you also for your kind words about Silvia, she really is a gem.

Thank you again Mary and we look forward to welcoming you back in the near future.

Kind regards.

Amy.

Rated 5 out of 5 stars

Highly recommend

The local guide Sylvia was exceptional. She was very knowledgeable about the areas that we visited and was able to impart it in a light and interesting way. She set the pace to suit the group and never rushed us along. She was fully involved in all aspects of our trip to ensure everyone had a great experience. The hotel we stayed in, in Montecatini Therme Hotel Sante Croce di Malta was also excellent. Staff, especially the housekeeping staff were so obliging. Food there was good, we had our two group dinners there, but we ate out a lot as it was very centrally located Pool area was small but was never too busy and towels were provided. Highly recommended

August 2, 2025
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Reply from Topflight

Thank you Caroline for such kind feedback and for the special mention to Sylvia.
We are thrilled to hear her efforts did not go unnoticed.

Thank you for taking the time to send us your lovely comments and we do hope to welcome you back in the near future.

Kind regards,

Amy.

Rated 5 out of 5 stars

Topflight Andrea Bocelli experience 2025

This holiday was probably a once in a lifetime experience for most people. Whilst the week in Tuscany was up to the usual "Topflight" standard the highlight was without doubt the Bocelli concert on Saturday night. This was a magical night beyond being capable of a verbal description-it must be experienced even if one is not a Bocelli fan. As usual the elements controlled by Topflight were carried out with professionalism and efficiency and were beyond any criticism. Based on my wide experience of travel I with not hesitate in voting Topflight as number one tout operator in Ireland.

July 24, 2025
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Reply from Topflight

Wow, thank you Patrick for such kind feedback!

We are thrilled to hear you had a wonderful experience and we absolutely agree, the Andrea Bocelli concert is out of this world!

Thank you again for such lovely comments and we really do hope to welcome you back again in the near future.

Many thanks,

Amy.


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