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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers had a great experience with this company. Customers frequently express their love for the products, particularly the sunglasses, highlighting their high quality and stylish appearance. Many appreciate the tangle-free design, noting that their hair doesn't get caught. The customer service is also consistently praised for being responsive, accommodating, and providing excellent support, even offering replacements in some cases. People are also happy with the ordering process, often finding it easy and efficient. However, some people were dissatisfied with certain aspects of the product quality, mentioning issues like crooked frames or a strong odor. There were also occasional concerns regarding delivery services, with some customers experiencing delays, lack of tracking updates, or even unreceived orders. A few other people also felt that some glasses were too large or too small for their face, or that the silicone nose pads caused irritation.

What people talk about most

Product

Users describe positive interactions with product. Many customers express their love for various styles,... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the impressive quality, noting that the... See more

Order

Customers generally express satisfaction with the ordering process. Many reviewers frequently order multiple... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many consumers praise the extremely... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers describe the customer service as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love the sunglasses… They are rich, looking and high-quality! I don’t like that you have to pay for exchanges, but that’s the only complaint I have. They are quick to respond when I have had questi... See more

Rated 4 out of 5 stars

If only they had a phone number. Takes a bit of time to get a response, but they do aim to please and have great customer service once you get a response. The sunglasses are well made. I will continue... See more

Rated 4 out of 5 stars

I absolutely LOVE these glasses. I have the Bellas. Have ordered the Cristinas and the oversized Bellas as well. I currently only have my Bellas, and I get compliments on them every time I wear... See more

Rated 4 out of 5 stars

I love the red velvet sunglasses. I had a pair for years. The side ended up breaking from the wear. I ordered a new pair as a replacement. My only complaint is they smell TERRIBLE… I don’t remember... See more


Company details

  1. Sunglasses Store

Information provided by various external sources

Sunglasses NOT for your average girl. Based in New York, loved around the world. From edgy Rose Gold Cat Eye to Chic Classic black frame sunnies.


Contact info

3.9

Great

TrustScore 4 out of 5

226 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Impeccable customer service

This company is incredible and the customer service is amazing! My sunglasses were sent to the wrong address (my fault) and TopFoxx answered my email immediately about the issue. Granted it was not the company’s negligence but mine. The consumer. They redirected my order and the entire time have been emailing me details and with a personal touch to each correspondence. This is beyond customer service and care for their customers. It’s impeccable!

July 23, 2025
Unprompted review
Rated 1 out of 5 stars

Well

Well, its been over a week and I still haven't received mine yet..Hopefully customer service is working on it, they have been in contact so I will update as soon as I can.

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great aviator sunnies that check all the boxes!

I have never paid more than $10-$15 dollars for a pair of sunnies. I decided to take the plunge when an influencer I watch offered a discount code. The first pair I ordered were the Ivy Luxe - Clear Black Tangle Free Round Aviator Sunglasses. I was instantly in love with them and the tangle free aviator style is genius. The sunnies have a cool vibe to them and I do get compliments when I’m out. Never again will I own a cheap pair that gets tangled up in my hair. I have since ordered another pair of the Ivy Luxe in the Olive color.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

I love all of the glasses I have…

I love all of the glasses I have purchased from TopFoxx! From the blue light blocking glasses to sunglasses they have me covered. I constantly get compliments about all pairs I own from TopFoxx. I am a customer for life!!

July 8, 2025
Unprompted review
Rated 4 out of 5 stars

5 stars if only they had a phone number

If only they had a phone number. Takes a bit of time to get a response, but they do aim to please and have great customer service once you get a response. The sunglasses are well made. I will continue to buy and recommend them to others.

July 5, 2025
Unprompted review
Rated 1 out of 5 stars

Do not believe social media influencers

I really wanted to like the Bella Sunglasses. Everyone on social media raves about them so I thought I would give them a try. They are tight. They are supposed to be tangle free but they are so tight it hurts to even slide them up top of my head.

I requested a return and selected the pay my own shipping label. They replied 24 hours later and told me they were sorry and said once was I paid the invoice they will send me another email to download the shipping label. $8 is steap for that tiny box and I'm already annoyed they did not listen that I was going to pay my own shipping label because I know I can ship them for less so I just paid the $8 and got it over with. We'll 72 hours after that invoice is paid and I still do not have the return shipping label mailed to me. At this point I think they are trying to hold out so it reaches 30 days and I can't return them.

June 30, 2025
Unprompted review
Rated 1 out of 5 stars

CROOKED GLASSES

I ordered the Bella sunglasses in coffee. They look gorgeous online. However, mine came extremely crooked. It was a defect for sure. I asked customer service to send me a replacement pair after providing them with images that clearly shows jusy how visible the crookedness were even at just first glance. They wouldn’t do it. They made me go return the defective pair first before anything else. Absolutely unacceptable! Not to mention, their customer service takes at least a whole week to respond to emails.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

I can’t say enough great things about…

I can’t say enough great things about this company! Not only are the sunglasses stylish and high-quality, but the customer service is absolutely top-notch. I lost my sunglasses in the ocean and, to my surprise, they sent me a replacement pair — for free (I only paid shipping)!

The process was smooth, hassle-free, and genuinely kind — what company does that anymore? They made me feel valued as a customer. I’ve had a wonderful experience and have already referred all my friends.

Highly recommend — don’t wait! Get yourself some sunnies, you won’t regret it.

June 6, 2025
Unprompted review
Rated 1 out of 5 stars

Glasses too small for my face

Glasses too small for my face, hair still got caught between the metal nose piece and framing. Sent 2 emails for a return and refund and also called and nothing. Still waiting on a response.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

The best company and brand!

Absolutely LOVE all their glasses and love even more that they stand behind their product. Customer service is responsive and very accommodating. I have several pairs and bought for friends as well. They look great on everyone. My fav sunnies

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

i’ve many pairs of sunglasses from…

i’ve many pairs of sunglasses from Topfoxx and I love them. All the quality is great. Customer service is great. I had a pair stolen on vacation and sent in my receipts and they replaced them for me and I’m very happy with the products and the customer service.

June 7, 2025
Unprompted review
Rated 5 out of 5 stars

Kara Sunglasses

Website is easy to use. Product is great quality. I bought the Kara Mirrored sunnies, actually all 4 pairs, and absolutely love them. They are stylish and so lightweight. I don’t get marks on the bridge of my nose. Awesome for sure. Lots of compliments received on them.

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

Well made

These are great, I love the style and I love that they dont catch my hair. The seems to be very well made not flimsy at all.

May 29, 2025
Unprompted review

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