Topps Tiles Reviews 

6,556
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 439 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, knowledgeable, and friendly, often going above and beyond to assist. The service provided is frequently highlighted as excellent, efficient, and professional, making the overall experience smooth and pleasant. Many people appreciate the personalized advice and support, noting that staff members are dedicated to ensuring customer satisfaction and making the right choices. However, some customers also noted issues with product quality, including tiles cracking or receiving incorrect items. There were also instances of poor communication and dissatisfaction with customer service aftercare, particularly concerning delivery problems like delays, damaged goods, or unreasonable expectations for inspection. A few people also experienced long wait times or difficulties with order returns.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Product

Users describe ambiguous interactions with product, with many customers expressing satisfaction with the... See more

Service

Customers had positive experiences with service, often highlighting the efficiency, helpfulness, and product... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness,... See more

Order

Consumers find order experiences to be ambiguous, with some reporting efficient processing and helpful staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Topps tiles have been top class with customer service. I recently purchased a number of tiles for my new kitchen . After our kitchen was completed we some how ended up with 6 packs unused so obviously... See more

Company replied

Rated 5 out of 5 stars

I’ve used the Kings Lynn branch several times recently. Tim was extremely helpful going the extra mile to locate product and actually ringing me to let me know search results (quite rare these days in... See more

Rated 5 out of 5 stars

We have recently visited the Hillsborough store and was guided through the range by Ellie. What a fabulous person who represents the company so well. Her product and technical knowledge was so impres... See more

Company replied

Rated 5 out of 5 stars

This branch has a good reputation locally for great customer service and I would agree Over the last four years I have refurbished a bathroom hall and kitchen and every time I visit the staf... See more

Company replied


Company details

  1. Tile Store
  2. Bathroom Remodeler
  3. Flooring Contractor
  4. Home Improvement Store
  5. Interior Designer
  6. Kitchen Supply Store

Written by the company

Topps Tiles is the UK's largest tile specialist. Since 1963 we’ve sold only the very best quality on-trend products sourced from around the world. Be inspired by innovative tile design.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 54% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(6,556)

401 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service from Stuart and the Team at Topps Tiles Dartford

A huge thank you to Stuart and the team at Topps Tiles Dartford for their incredible help and guidance in selecting the perfect Porcelanosa tiles for our new home.
From the outset, the team was professional, knowledgeable, and genuinely committed to helping us make the right choices. Their expertise and recommendations led us to some stunning, high-quality tiles that have truly transformed our home and given it a beautiful finish.
What impressed us most was their willingness to help whenever we needed advice. Nothing was too much trouble, and they took the time to understand our requirements and provide options that perfectly suited our vision.
The friendly and welcoming atmosphere created by Stuart and his team made the entire experience enjoyable and stress-free. Their customer service was exceptional, and their product knowledge was second to none.
I would highly recommend Topps Tiles Dartford to anyone looking for quality tiles and outstanding service for their home improvement project. Thank you again for helping us create a beautiful home

June 27, 2026
Unprompted review
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Reply from Topps Tiles

Tanks for posting this fantastic review! I'm sure Stuart and the team at Topps Tiles Dartford will be thrilled you highlighted their excellent service

Rated 5 out of 5 stars

Great service

Great service. Very efficient and helpful. Martlesham store near Ipswich

July 4, 2026
Unprompted review
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Reply from Topps Tiles

Hi Adrian thanks for posting this great review!

Rated 5 out of 5 stars

Exceptional service

Brilliant service, the guy was amazing!! Great product knowledge, made us feel valued and was so very efficient and professional!

July 5, 2026
Unprompted review
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Reply from Topps Tiles

Hi Neil, thanks for talking the time to post this great review, hope to see you again soon!

Rated 5 out of 5 stars

Chris the manager of the Oxford store…

Chris the manager of the Oxford store went above and beyond to help me choose the right tile the right tile adhesive and the quantity of tiles I would need for the area that I need to tile absolutely first rate service and couldn’t fault a single thing

July 3, 2026
Unprompted review
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Reply from Topps Tiles

Hi Kitty thanks for talking the time to post this great review, hope to see you again soon!

Rated 5 out of 5 stars

Great customer service

I was very impressed by the customer service at 3 different stores - I needed some tiles, but they weren't stocked at my local branch in Macclesfield, so I called the cheadle branch. They didn't have enough, but went out of their way to source some for me, at the Sale branch. I spoke to Sale and they reserved them for me, remembered me when I collected them, and carried them to my car for me.
Back at home, we realised that the trader discount had not been applied, so I went to the Macclesfield branch, to ask if they could help. Dan served me and initially said that he didn't think he could help, as the stock was not from their branch, but to give him a few minutes to have a think. He came up with a solution and contacted the Sale branch to remedy the situation.
I have dealt with a lot of companies who wouldn't have taken the extra steps that the staff from Topps Tiles did, so I thought that it was worthy of a positive review.

July 5, 2026
Unprompted review
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Reply from Topps Tiles

Hi Kate, thanks for posting this great review!

Rated 5 out of 5 stars

Mohammed at Topps Tiles Watford 👏🏾👏🏾

I can't recommend Mohammed at Topps Tiles Watford highly enough. His workmanship, product knowledge, and genuine commitment to helping customers are second to none.
From the moment I walked in, Mohammed went above and beyond, offering practical suggestions, creative ideas, and honest advice to help me make the best choices for my project. At no point did I feel pressured—he simply wanted to ensure I ended up with the right products and the best possible result.
With Topps Tiles already boasting an impressive 4.9 out of 5-star rating, Mohammed undoubtedly takes that to a full 5 stars. He's a real credit to the store and a major Topps Tiles influencer through the outstanding service he provides every day.
I'm absolutely delighted with my experience and couldn't be happier. Thank you, Mohammed, for your professionalism, patience, and exceptional customer service!

July 4, 2026
Unprompted review
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Reply from Topps Tiles

Hi Charles, Thank you for sharing this fantastic review. I am confident that Mohammed at Topps Tiles Watford will be delighted to see their exceptional service recognised in such a positive light.

Rated 5 out of 5 stars

First Class service by the team

First Class service by the team at Topps Cannock! Fantastic range of products and experienced staff that give tailored advice.

July 4, 2026
Unprompted review
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Reply from Topps Tiles

Hi Zina thanks for talking the time to post this great review, hope to see you again soon!

Rated 5 out of 5 stars

Great Customer Service

First class service on the 4 visits made, great help from all the staff we dealt with, especially the person with the beard based at Edinburgh Newcraighall.

July 1, 2026
Unprompted review
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Reply from Topps Tiles

Hi BJ thank you for taking the time to post this wonderful review!

Rated 5 out of 5 stars

Excellent customer care…

Went to Topp Tiles in Stamford with some basic questions about a job I'm doing. Simon was so helpful, gave great advice and even managed a little discount on some grout. Highly recommended.

July 2, 2026
Unprompted review
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Reply from Topps Tiles

Hi Adam thanks for posting this fantastic review! I'm sure Simon at Stamford will be thrilled you highlighted their great service. We hope to see you again soon.

Rated 1 out of 5 stars

Absolute disgrace of a deputy manager…

Absolute disgrace of a deputy manager representing this company.
Rude and very unkempt

July 2, 2026
Unprompted review
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Reply from Topps Tiles

Hi Helen, If you need to reach out to us, please email Customersupport@toppstiles.co.uk with your order number and please ensure you include the text with ‘Product Review Response’ in the subject header, we are here to help!

Rated 5 out of 5 stars

Overall experience at the West…

Overall experience at the West Bromwhich store was excellent. Greeted when entering by a friendly face and left to look arround. But when needed no matter how many times there was always someone there to assist. Guided us from beginning to end of all the products we did and not need with excellent knowledge and understanding. But what stood out was the effort made to fetch and match tiles arround the store to help with our decision. Would definitely recommend shopping there.

June 23, 2026
Unprompted review
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Reply from Topps Tiles

Hi Mr Osman Ali, thanks for posting this great review!

Rated 5 out of 5 stars

Topps Tiles

Topps Tiles, Plough Lane, Wimbledon...exceptional service. Very helpful, attentive and knowledgeable. Nothing was too much trouble - thank you Jacob!
I will definitely be back and very happy to recommend...

June 28, 2026
Unprompted review
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Reply from Topps Tiles

Thank you for taking the time to share your review. I am certain that Jacob will be delighted to learn that you have mentioned him. Your feedback is invaluable and greatly appreciated

Rated 5 out of 5 stars

Dj and Ella were fantastic

Dj and Ella were fantastic. Very helpful
Thank you

July 1, 2026
Unprompted review
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Reply from Topps Tiles

Hi Lee, thanks for posting this fantastic review! I'm sure Dj and Ella will be thrilled you highlighted their great service.

Rated 5 out of 5 stars

Excellent service, great experience

Visited Martlesham Heath store and got fabulous service from everyone there. Starting with Ryan, who understood what I was wanting to do and guided my choices patiently. I placed my order and was assisted by Dom and Rebecca and finally by Dean. Helpful, friendly and always offering to bring heavy items to my car, which in the current heat is very much appreciated. Excellent team, fab service, highly recommend!

June 30, 2026
Unprompted review
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Reply from Topps Tiles

Thank you for taking the time to share your review. I am certain that Dom, Rebecca and Dean will be delighted to learn that you have mentioned them. Your feedback is invaluable and greatly appreciated

Rated 5 out of 5 stars

Ellis was just fantastic

Ellis was just fantastic, great product knowledge, patient, followed through just as he promised. This experience is rare these days and I will have no hesitation using Topps at Marton again,

June 30, 2026
Unprompted review
Topps Tiles logo

Reply from Topps Tiles

Thanks for posting this fantastic review! I'm sure Ellis will be thrilled you highlighted his excellent service

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