Total Home NI Reviews 

110
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Had my front door and windows replaced. Although it took a bit longer than I anticipated, it was worth it! Easy and quick installation, all of the team I was in contact with were polite and professi... See more

Company replied

Rated 5 out of 5 stars

From start to finish Total Homes were fantastic. Great communication and an array of choice to suit all budgets. I paid a little bit more for a green cottage colour front door and its beautiful. Extre... See more

Company replied

Rated 5 out of 5 stars

We have just had are windows and front door replaced the work was excellent from start to finish work men were very helpful and cleaned up after themselves would rack amend them highly.

Company replied

Rated 5 out of 5 stars

Absolutely delighted with my full house transformation, 2 beautiful pvc doors front and back and 13 windows in total. The fitting team were FANTASTIC, and even with a few surprises behind the walls al... See more

Company replied

Company details

  1. PVC Windows Supplier
  2. also in
  3. Aluminum Frames Supplier
  4. Conservatory Specialist
  5. Door Supplier
  6. Double Glazing Installer

About Total Home NI

Written by the company

Who we are

We are window, door, garden room and conservatory fabricators and installers. Based in Belfast, we serve customers throughout Antrim, Ballymena, Belfast, Lisburn, Bangor, Portadown and Newry, Northern Ireland as well as the Republic of Ireland.

Visit our website

Home Improvements you can trust

We are accredited by an array of authorities. This includes GGF, BBA, SafeCert, BSI and more. With such a wealth of accreditations, we can ensure the very best quality for our homeowners.

Manufacturing Excellence

Total Home Improvements are in complete control of our fabrication process. Based in Belfast, we have a 20,000sq ft factory that houses all of our manufacturing capabilities. Selecting only the very best materials and using state of the art processes, we provide our customers with the very best. Being part of the UCS Design group, we have access to the very highest quality suppliers.

Amazing Brands

At Total Home NI we use the best brands available for your new home improvements. Whether you’re looking for aluminium windows, uPVC French doors, composite doors or aluminium bifold doors, we have the quality products you need.

Deceuninck - Spectus - Apeer - Palladio -Ultraframe - Guardian - Aluco - Stellar - Sapa - FreeFoam Book a Free quote

Customer Service is our Specialty

We’ll give you the expert support and advice you need throughout the entire process. From the start of the design process through to fabrication and installation, we’ll provide the support you need. We'll even be there once the project is complete with a comprehensive aftercare service.

Contact Us


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

110 reviews

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4.7

All reviews

(110)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service...

Just had patio windows and a door installed, the 2 guys that fitted them were super efficient, quick and very pleasant 🙂 they really impressed me, because they even cleaned up all their mess! My house was all clean and sorted straight away! I have never had such amazing service! Thank you Tony and Steve! You done a fab job...
Oh and the new windows look great 👍
10/10 from me 👏👏👏

July 6, 2023
Unprompted review
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Reply from Total Home NI

Thank you for the great review Cathy! We really appreciate it

Rated 5 out of 5 stars

Very helpful and respectful of property…

Very helpful and respectful of property high quality finish. The fitters done a fantastic job*****

June 26, 2023
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Reply from Total Home NI

Thanks for taking the time to leave us a review Macartan! We really appreciate the feedback. Glad everything turned out well with your installation

Rated 5 out of 5 stars

New front & back doors…

We're very happy with the quality of the doors and the workmanship involved. There was a minor problem with one of the doors which didn't suit our requirements but everything was resolved quickly and with a minimum of fuss. We are delighted with the finished products.

June 27, 2023
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Reply from Total Home NI

Thank you for the review Tim! We're glad you're happy with everything

Rated 5 out of 5 stars

Super service

From the initial choosing of my door, to the estimates, measuring, ordering and fitting I found the company very easy to deal with. The fitter was exceptional. Job completed expertly, everywhere tidied up that you would have thought my door had been fitted by magic. Highly recommend

May 25, 2023
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Reply from Total Home NI

Thank you taking the time to leave such a lovely review Sharon! We really appreciate it and we're glad you were happy with everything

Rated 5 out of 5 stars

Fantastic service!!

Total Home NI transformed the outside of our home with our dream windows. Their customer service was absolutely superb, from the designing of the windows to the fitting. Couldn’t recommend them enough.

May 26, 2023
Unprompted review
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Reply from Total Home NI

Thanks for taking the time to leave us a review Eugene! We really appreciate the feedback and we're glad you're happy with your new windows, they look fantastic.

Rated 3 out of 5 stars

I waited 2 months later for my order…

I waited 2 months later for my order and then when fitted it catches when closing from day after fitting I have contacted the office and told they would ring me that’s 2 weeks ago still no call from them to arrange fixing. Very disappointed

March 7, 2023
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Reply from Total Home NI

Hi Joan, thank you for bringing this to our attention. First of all, I would like to apologise for the delay on delivering your original order. We understand it can be frustrating when expectations are not met and we will take this on board to try our best to be more timely with fulfilling this in the future.
I will pass your information onto the contracts team to get them to look into arranging for a member of our team to fix the issue with your work as soon as possible. Thank you for your patience and we will ensure this is resolved promptly.
Best regards, Jack

Rated 4 out of 5 stars

In with a shout

I put four tenders out to quote for these patio doors, although not the cheapest I decided to go with home improvements. They did let me down on the fitting date which was a pain for me as I ended up having to take two days off instead of one. However the quality of the new patio doors are good and apart from a damaged cover plate which was replaced the same day as they were informed about it. The idea of using this company was to judge there work was for future plans I have mind and would certainly be in with a shout to quote for these.

May 17, 2023
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Reply from Total Home NI

Thank you for the review Trevor. We appreciate your honesty and are glad you are pleased with the quality of your new doors. Should you decide to work with us again, we will try our best to improve on your experience. Thank you

Rated 3 out of 5 stars

Not great, definitely lessons to be learned.

Not an experience I would want to have again. Communication was the main issue, at times it was pleasant and at times not so much. There were delays in having the door installed due to internal communication issues within the company and the issue not being communicated to myself, the sales manager I believe done his level best to deliver a great service but was let down by his team which in turn caused the bad service delivered to myself. I was offered redress to mitigate the bad service which did help to some extent, and in the end I got my new front door installed, albeit a bit late than planned, and not fully to spec.

Richard the sales manager was genuinely annoyed that the high level of customer service they would normally deliver fell short on this occasion and did what he could make things right and to him I say thank you.

On the door itself it does look fantastic, definitely a much need improvement on the previous door.

April 15, 2023
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Reply from Total Home NI

Hi Kevin, thank you for the review.

There are definitely a lot of things that you have mentioned that we will be taking on board for the future. We set a high standard for customer service and communication and I am sorry we failed on this for you.

Once again we would like to apologise for the frustrating experience you had with Total Home. We will use your feedback to make us better and ensure this doesn't happen again.

We are glad the new door has made a big improvement on the previous one and I'm sure you will be getting lots of compliments from it. All the best - Jack

Rated 5 out of 5 stars

Total Home NI came to my home in…

Total Home NI came to my home in Strabane for a week inc Saturdays, worked without breaks and done a fantastic job on windows and guttering, without fault, very unusual in my experience of builders. I made a big mistake in my door spec and they sent someone out, two weeks latter to fix, free of charge.
I have been highly recommending them around friends.
Thanks to all especially the hands on men who were great craic.

November 21, 2022
Unprompted review
Rated 5 out of 5 stars

Great job

Great job, came when they said, fitter cleared all mess up, no after job problems, have used this company 3 times, would thoroughly recommend

April 24, 2023
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Reply from Total Home NI

Thank you for the review Karen! We really appreciate it

Rated 5 out of 5 stars

Hassle free

The experience was flawless hassle free from start to finish.

April 16, 2023
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Reply from Total Home NI

Thank you for the review Robert! Exactly what we try to achieve with every job

Rated 5 out of 5 stars

Sliding double doors

Got sliding double doors, efficiently fitted by the company would definitely use again They have a wide range of goods for home improvements very happy with our purchase

April 17, 2023
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Reply from Total Home NI

Thanks for the review Georgina! We're glad you are happy with your new doors

Rated 5 out of 5 stars

New Door

I have purchased 2 front doors from Total Home NI and both times it’s been very professional. Front doors have been well fitted and work men installing friendly and work clean and tidy.
Lots of payment plans to suit your needs.
Would highly recommend this company.

April 3, 2023
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Reply from Total Home NI

Thank you for the lovely review Nicola! We really appreciate it

Rated 5 out of 5 stars

back door

Great service from start to finish, installation went perfectly and the two fitters where great lads.

March 22, 2023
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Reply from Total Home NI

Thanks very much for the feedback Gareth!

Rated 5 out of 5 stars

Windows and new front door fitted in 3…

Windows and new front door fitted in 3 days. Perfect work would highly recommend and use this service again for more work in the future!

March 20, 2023
Unprompted review
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Reply from Total Home NI

Thanks for the feedback Chris! Glad it all went well

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