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Rated 5 out of 5 stars

Our support manager is great his name is Arun always positive and happy to help goes out his way to make sure we are satisfied.

Company replied

Rated 1 out of 5 stars

I have couple of high end restaurants in Belfast. Food Hub local area manager offered me mobile App and online ordering system. I spent over £6000 for door to door marketing regarding mobile App for c... See more

Company replied

Rated 1 out of 5 stars

i got EPOS system and website from that company(they are using name as FOODHUB.co.uk) it was completly useless and headache, 1-epos system was not working properly and not user friendly 2-Their... See more

Company replied

Rated 5 out of 5 stars

To others reading this review, please do not hesitate to use this service. As a new business it is all I could’ve asked for and more. They are extremely efficient and provide fantastic customer serv... See more

Company replied

Company details

  1. Eftpos Equipment Supplier

Information provided by various external sources

Your aim is to provide your customers with the convenience and ease to order food at any time, Our goal is to make that process seamless for you. Founded in 2008, we are proud to have made a remarkable transformation in the way takeaways go about their business. With our headquarters in the UK, and offices spanned across the globe, we provide takeaways and restaurants with revolutionary solutions to ease their workload and thrive in an ever competitive market. We strongly believe that when you grow, we grow. Our dedication to providing only the best solution to your requirements is ingrained so deeply in our culture that it drives each of us, every day, to put in more effort than before. Our EPOS and Online Ordering Systems come integrated with a variety of top-notch features that ensure you save time and money. Come, explore and find a system that is perfectly suited for your business.


Contact info

3.6

Average

TrustScore 3.5 out of 5

869 reviews

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Rated 1 out of 5 stars

I took over the shop on March 23

I took over the shop on March 23, and when I took over, I called and informed it and then uploaded my information to the system. I have been running the shop for more than a month, but they sent all the money to the former owner. I cannot contact the former owner and I am in a very difficult situation right now.

May 9, 2021
Unprompted review
Touch2success logo

Reply from Touch2success

Hi Nigar, we want to extend our sincerest apologies for any inconvenience that you may have faced. We completely understand your situation at this point of time. request you to email us at updates@foodhub.com and we will look into this.

Rated 1 out of 5 stars

Been a customer for very long time used…

Been a customer for very long time used to be very good company recently there services have become very poor. Datman took money without any explanation phoned them email them spoke to someone named azeem in Datman he cuts you off after few minutes without solving the issues. They took £130 extra last week and now no response. YOU CANNOT TAKE MONEY LIKE THIS WOTHOUT EXPLANATION ITS FRAUDULENT. Stay away from this company gone down hill. If you join they own your own website when try to leave they will make your life very difficult,it’s very stress dealing with them.....

April 28, 2021
Unprompted review
Touch2success logo

Reply from Touch2success

Hi Roy, we want to extend our sincerest apologies for any inconvenience that you may have faced. We request you to email us at updates@touch2success.com and we will look into this with priority and make sure it is resolved.

Rated 1 out of 5 stars

AVOID

AVOID
This company will charge you for services they are not able to do. They charged us money for mobile phone apps and after 1 year they have not finished it Avoid using this company at all cost

April 27, 2021
Unprompted review
Touch2success logo

Reply from Touch2success

Hi Aala, We are so sorry to hear this. Kindly email us at updates@touch2success.com for any concerns and we will be happy to assist you.

Rated 1 out of 5 stars

I previously complained on this website…

I previously complained on this website as I’m owed money by food hub. I was given an email address over a month a go to write to and complain and I still haven’t received a response. Please can you advise what else I can do as the team are ignoring my requests for money owed for my business. This is so unfair.

April 27, 2021
Unprompted review
Touch2success logo

Reply from Touch2success

Hi Danny, we apologise for any inconvenience you may have faced. Kindly email us at updates@foodhub.com and we will look into this immediately.

Rated 1 out of 5 stars

Still have not had any reply from…

Still have not had any reply from Touch2Success. Ask you to email them have done this every week since the 9th of March. NOTHING.

They keep putting me online, I never receive the orders, have had to tell my customers NOT to use the sight.

They took over BIG FOODIE, had a call about going on that site. Told them I didnot want to go on this site, but I am on there. Tried calling and emailing them have had NOTHING.

They are now trying to invoice me for something they should have taken out.

April 24, 2021
Unprompted review
Touch2success logo

Reply from Touch2success

Hello Brendan, We're sorry that you had to experience this. We've raised this to a supervisor to investigate and make sure it is sorted out at the earliest. If you have any further concerns or questions, please feel free to email us at updates@foodhub.com or call us at 01782444282.

Rated 1 out of 5 stars

my nan got held up by their driver!!!!!

my nan got held up by their driver!!!!!
when she took her purse out with a lot of money in it the driver saw an opportunity to take her money and get in car and run, she couldn’t get plates in time! dark blue nissan micra!

April 11, 2021
Unprompted review
Touch2success logo

Reply from Touch2success

Hi Kie, we are so sorry to hear that you have had this experience! We assure you that we will get this sorted out for you in the best way possible. We value you as a customer and we will deliver the service that you deserve. Please email us at hello@foodhub.com with your order details so that we can investigate this further and resolve this for you.

Rated 1 out of 5 stars

Fake reviews they take your money with…

Fake reviews they take your money with no intention of fulfilling their side of the contract, thieving pigs of people. AVOID AVOID AVOID, no email support just, we will get back to you bot message, they never do.
Again if you want to lose lots of money just burn it its quicker. THIEVES

April 10, 2021
Unprompted review
Touch2success logo

Reply from Touch2success

Hi Paul, we understand your frustration with this and we will ensure that this resolved for you at the earliest. Kindly email us at hello@foodhub.com and we will sort this out for you.

Rated 1 out of 5 stars

There is no zero unfortunately I had to…

There is no zero unfortunately I had to give u one star!! This is a scam company they all daft!! GREEDY people keep them away from your business!!! They have no honour they do anything for a yellow penny even a ###job

April 3, 2021
Unprompted review
Touch2success logo

Reply from Touch2success

Hi, We apologise for any nconveniece you may have faced. Kindly email us at updates@foodhub.com and we will be happy to assist you with any concerns you may have.

Rated 5 out of 5 stars

Well done 👏 ✔ 👍

March 23, 2021
Unprompted review
Touch2success logo

Reply from Touch2success

Hi Raman, we strive to make our user experience the best, your words are a motivation for just that. Thank you!

Rated 1 out of 5 stars

PLEASE PLEASE PLEASE do not read the 5…

PLEASE PLEASE PLEASE do not read the 5 star reviews. They are all made up.
This company is terrible. They are scammers. Stole my email domain that I owned for 21 years, tried to hold me to ransom.
In the end I formed a new address and got out. It was the best thing I did.
Better off dealing with a Nigerian who promises you a huge lottery win!

March 18, 2021
Unprompted review
Touch2success logo

Reply from Touch2success

Hi, we are really sorry to hear that your experience with us was not up to the mark. We are committed to always providing exceptional service to our clients. We urge you to send us an email at updates@foodhub.com with your takeaway details so that we can investigate this complaint further in order to improve our service.

Rated 5 out of 5 stars

Professional team

Professional team, thanks to Mr neil to helped me out with my new menu

March 9, 2021
Unprompted review
Touch2success logo

Reply from Touch2success

Hi Emami, we strive to make our user experience the best, your words are a motivation for just that. Thank you!

Rated 1 out of 5 stars

Can't take instructions.I was contacted with an offer which I…

I was contacted with an offer which I thought was worth a try, within 24 hours I cancelled by way of phone x4 people, email which they don't seem to be able to confirm and then WhatsApp, after which they still tried to set up a direct debit which I was able to cancel, Now 4 days later they are trying to get access to my website which I've blocked and am having to arrange an appointment with a lawyer tomorrow to put a stop to it all.

March 8, 2021
Unprompted review
Touch2success logo

Reply from Touch2success

Hi John, I so sorry for what happened. At Touch2Success we value you as our client and would love nothing more than to make you happy. I kindly request you to send us an email at updates@touch2success.com with your takeaway name and postcode and I assure you we would have this sorted.

Rated 1 out of 5 stars

TOUCH 2 SUCCESS

TOUCH 2 SUCCESS, don’t touch them with a barge pole, I have a new restaurant, they purchased my domain name with out my knowledge, then formed a website again without my knowledge, then contact me to sign up to them, domain name , no good to them, won’t transfer to me , so now in process of having to change my restaurant name all because of these scammers

March 3, 2021
Unprompted review
Touch2success logo

Reply from Touch2success

Hi David, We are so sorry to hear that you have had this experience! We assure you that we will get this sorted out for you in the best way possible. We value you as a customer and we will deliver the service that you deserve. Please email us at updates@foodhub.co.uk with your takeaway details so that we can investigate this further and resolve this for you.

Rated 1 out of 5 stars

I am a customer

I am a customer. I have ordered and this must have been through Touch2Success. However, I have no idea what the password was and cannot amend it or reset the password. Click reset and you get no email. What garbage is this program. So it is unusable - I now ring my order through. if you are a takeaway company DO NOT USE TOUCH2SUCCESS it is rubbish! You WILL lose busines.

February 27, 2021
Unprompted review
Touch2success logo

Reply from Touch2success

Hi, We are so sorry to hear that you have had this experience! We assure you that we will get this sorted out for you in the best way possible. We value you as a customer and we will deliver the service that you deserve. Please email us at feedback@foodhub.co.uk with your order details so that we can investigate this further and resolve this for you.

Rated 1 out of 5 stars

Over 6 months they didn’t fix my job…

Over 6 months they didn’t fix my job yet
Unbelievable

February 23, 2021
Unprompted review
Touch2success logo

Reply from Touch2success

Hi Mehdi, we want to extend our sincerest apologies for any inconvenience that you may have faced. We request you to email us at updates@touch2success.com and we will look into this with priority and make sure any concern you have is resolved.

Rated 5 out of 5 stars

Mr Neil has helped me through my entire…

Mr Neil has helped me through my entire menu for atleast few hours i am very pleased that he has got a very good customer service very well explained & looked after 10 out of 10 to mr Neil thank you.

February 23, 2021
Unprompted review
Touch2success logo

Reply from Touch2success

Hi, thank you for your valuable feedback!

Rated 1 out of 5 stars

This the worst company I have ever…

This the worst company I have ever worked with. And every time they say please contact us we will do what we can to resolve... they don’t do anything apart from waste your time.

February 22, 2021
Unprompted review
Touch2success logo

Reply from Touch2success

Hi Basharat, we want to extend our sincerest apologies for any inconvenience that you may have faced. We request you to email us at updates@touch2success.com and we will look into this with priority and make sure any concern you have is resolved.

Rated 1 out of 5 stars

WORST EVER!!

WORST EVER!!! I tried to work with these guys and also with foodhub (they are the same company).

Four weeks until I opened my shop was when I contacted them and they promised a Pos system to be sent after paying a sign up of $200.. I paid the sign up fee and the first week passed and I didn't receive not one follow up message about shipping details they said the would get back to me and nothing..
Week two passed and they told me twice I wasn't in the system? strange as I have paid the sign up fee??

Then after the third week I called to speak to the manager and He told me my account wasn't created, I was furious and they told me my account has to be made now because of some sort of confusion on their end? Anyways... Long rant. But they still have not refunded me and I am not pleased at all.

February 20, 2021
Unprompted review
Touch2success logo

Reply from Touch2success

Hi Vanu, I apologise for what happened. We value you as our client and would love nothing more than to make you happy. I kindly request you to send us an email at updates@touch2success.com with your takeaway name and postcode and I assure you we would have this sorted.

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