Alessandro our Bus guide to the Catacombs made an amazing tour to some lesser known places and gave us a LOT of interesting Information. If you take a trip to the Catacombs, I highly recommend you tak... See more
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Review summary
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Our guide on the bus, Alessandro was amazing, he really made our experience different, and we loved the passion and love he has towards his city and his job. Thanks to him for showing us a different p... See more
Company replied
The tour to San Castillo was really impressive. The guide (Alexander) was very engaged, and provided a lot of highly interesting details along the way!
Company replied
My family and I spent two weeks in Rome and chose Touristation to help us explore and appreciate this amazing city more deeply. Throughout our experience, the staff member Alexia was truly invaluable... See more
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Company details
Written by the company
Ticketstation Srl (under the brand name Touristation) is an organization specialized in the production, provision and promotion of tourist services in particular tours, ticketing, "packages" and experiences on the city of Rome. We have special agreements as Major Customers with the Archaeological Park of Rome and with Zetema for the promotion and activities related to the Civic Museums of Rome; We are the exclusive dealer of the Doria Pamphilj Gallery and we have an agreement with the Vatican Museums for the promotion of the Works and the Vatican City
Contact info
Roma, Italy
- info@touristation.it
- www.touristation.it
4.7
Excellent
370 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Touristation
Dear Customer,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
It was amazing!!!
September 12, 2025
Unprompted review
Reply from Touristation
Dear Customer ,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Exceptional Service and a Warm Welcome in Rome
My family and I spent two weeks in Rome and chose Touristation to help us explore and appreciate this amazing city more deeply. Throughout our experience, the staff member Alexia was truly invaluable — she was exceptionally kind in offering guidance and explaining everything clearly. Her warm and welcoming attitude also made a big difference during our walk to the Forum
July 23, 2025
Unprompted review
Reply from Touristation
Dear Customer,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Marcella was incredible and helped us…
Marcella was incredible and helped us with everything!
July 24, 2025
Unprompted review
Reply from Touristation
Dear Kim,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Marcella was very supportive n kind
Marcella was very supportive n kind, she guided us very nicely. It was great experience with her. She was also amicable👍🏻👍🏻❤️❤️
July 24, 2025
Unprompted review
Reply from Touristation
Dear Rani,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Very detailed and perfect explanation
Martella and her explanation was very good
July 24, 2025
Unprompted review
Reply from Touristation
Dear Jayveer,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
Reply from Touristation
Dear Customer ,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Filomena is a great guide!
Filomena is a great guide!
She is professional and answered all my questions in the best way possible
July 19, 2025
Unprompted review
Reply from Touristation
Dear John,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Amazing experience
Our guide on the bus, Alessandro was amazing, he really made our experience different, and we loved the passion and love he has towards his city and his job. Thanks to him for showing us a different part of Rome!
July 14, 2025
Unprompted review
Reply from Touristation
Dear Daniela,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Alessandro Our bus driver ist a very…
Alessandro Our bus driver ist a very authentic Person and you can Feel his passion for What he do really he made my rome trip more lovely. Grazie fratello
July 9, 2025
Unprompted review
Reply from Touristation
Dear Volkan,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
Great tour - catacombe
Great tourguide on the bus with Lots of passion for his job! Catacombe also a must see
July 9, 2025
Unprompted review
Reply from Touristation
Dear Karen,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and your feedback is invaluable in helping us continuously improve our services.
We truly appreciate your input and look forward to assisting you again in the future.
Best regards,
Touristation Customer Service
Review Tour
The busdriver is really fun, and knows how to explain well and make it fun at the same time! His English is also really good, which makes it easy to understand him.
July 9, 2025
Unprompted review
Reply from Touristation
Dear Maitè,
Thank you for taking the time to share your feedback with us. We truly appreciate hearing from our customers, as every review helps us grow and improve.
Your comments inspire us to keep enhancing our services and to ensure that each experience with Touristation is as enjoyable and seamless as possible.
We’re grateful for your support and look forward to welcoming you again in the future.
Warm regards,
Touristation Customer Service
Thank you Alessandro!
Alessandro was fantastic and so passionate about his city. Highly recommended!
July 6, 2025
Unprompted review
Reply from Touristation
Dear Bill,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
Great staff
Our driver to the catacombs was amazing. Stopped to tell us about places on the way and to let us take photos. Thank you
July 6, 2025
Unprompted review
Reply from Touristation
Dear Stephanie,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Bus driver was so chill and so nice
Bus driver was so chill and so nice. You can tell he loved his home and city. He taught us a lot and not just the tourist spots. Has good taste in music and very cheerful :D
July 6, 2025
Unprompted review
Reply from Touristation
Dear Customer,
Thank you so much for sharing your feedback with us!
We are delighted to hear that you had a positive experience, and we truly look forward to welcome you back in the future.
Best regards,
Touristation Customer Service
We had a fantastic trip to the catacombs
We had a fantastic trip to the catacombs. The bus driver who took us out there was exceptional — super friendly, engaging, and helpful. He pointed out a number of interesting sights along the way, and it is easy to see the love that he has for his city. The catacombs themselves were an impressive sight, and well worth the trip. Overall, this was a wonderful experience.
July 5, 2025
Unprompted review
Reply from Touristation
Dear Daniel,
Thank you so much for sharing your feedback with us!
We are delighted to hear that you had a positive experience, and we truly look forward to welcome you back in the future.
Best regards,
Touristation Customer Service
Realy Nice driver
Realy Nice driver to go to the catacombes . Give verry good informations and is really kind with sens of humor !
And the visit of catacombes were very cool !
July 5, 2025
Unprompted review
Reply from Touristation
Dear Isabelle,
Thank you so much for your kind review!
We are thrilled to hear that your experience touring Rome with Touristation was both fun and inspiring. Your feedback means a lot to us!
We look forward to welcoming you back soon for another unforgettable experience!
Kind regards,
Touristation Customer Service
Amazing experience
Amazing experience! Our driver and guide was so great- very courteous and knowledgeable. Highly recommended!
July 5, 2025
Unprompted review
Reply from Touristation
Dear Silvana,
Thank you so much for your kind review!
We are thrilled to hear that your experience touring Rome with Touristation was both fun and inspiring. Your feedback means a lot to us!
We look forward to welcoming you back soon for another unforgettable experience!
Kind regards,
Touristation Customer Service
The guide was really polite and gave us…
The guide was really polite and gave us detailed explanations of touristic spots. He was quite cheerful as well.
July 2, 2025
Unprompted review
Reply from Touristation
Dear Andrey,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
Great guided tour to really appreciate the Vatican Museum galleries and Sixtine chapel
Antonio was a great guide, very friendly and welcoming, and his precise explanations gave us a real insight on the museum galleries and the sixtine chapel that you wouldn't have without a guided tour. Thank you Antonio
June 21, 2025
Unprompted review
Reply from Touristation
Dear Paul,
Thank you so much for your wonderful review! It’s incredibly important to the Touristation team that we provide a memorable and enjoyable tour experience, and your feedback truly means a lot to us.
We look forward to welcoming you again soon!
Best regards,
Touristation Customer Service
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