Alessandro our Bus guide to the Catacombs made an amazing tour to some lesser known places and gave us a LOT of interesting Information. If you take a trip to the Catacombs, I highly recommend you tak... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our guide on the bus, Alessandro was amazing, he really made our experience different, and we loved the passion and love he has towards his city and his job. Thanks to him for showing us a different p... See more
Company replied
The tour to San Castillo was really impressive. The guide (Alexander) was very engaged, and provided a lot of highly interesting details along the way!
Company replied
My family and I spent two weeks in Rome and chose Touristation to help us explore and appreciate this amazing city more deeply. Throughout our experience, the staff member Alexia was truly invaluable... See more
Company replied
Company details
Written by the company
Ticketstation Srl (under the brand name Touristation) is an organization specialized in the production, provision and promotion of tourist services in particular tours, ticketing, "packages" and experiences on the city of Rome. We have special agreements as Major Customers with the Archaeological Park of Rome and with Zetema for the promotion and activities related to the Civic Museums of Rome; We are the exclusive dealer of the Doria Pamphilj Gallery and we have an agreement with the Vatican Museums for the promotion of the Works and the Vatican City
Contact info
Roma, Italy
- info@touristation.it
- www.touristation.it
4.7
Excellent
371 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent experience
Well organized. Very friendly guides. The tour given by the driver Alessandro was excellent.
March 14, 2025
Unprompted review
Reply from Touristation
Dear Adam,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Catacomb tour was really great
Catacomb tour was really great. Top guides speaking a perfect french and a bus driver almost guide himself. Very clear and interesting
March 13, 2025
Unprompted review
Reply from Touristation
Dear Stephane,
Thank you so much for your kind review!
We are thrilled to hear that your experience touring Rome with Touristation was both fun and inspiring. Your feedback means a lot to us!
We look forward to welcoming you back soon for another unforgettable experience!
Kind regards,
Touristation Customer Service
Fun and informative catacombs tour
Driver Alessandro mixed fun and information to make the tour to the catacombs very interesting.
March 11, 2025
Unprompted review
Reply from Touristation
Dear Nicola,
Thank you so much for sharing your feedback with us!
We are delighted to hear that you had a positive experience, and we truly look forward to welcome you back in the future.
Best regards,
Touristation Customer Service
A truly immersive experience with…
A truly immersive experience with Allessandto.
Our driver was a delight and he enabled us to connect to the sites in a special way! His passion for Rome is contagious and we ended our tour gaining much new knowledge and with a unique memory!
March 10, 2025
Unprompted review
Reply from Touristation
Dear Carla,
Thank you so much for sharing your feedback with us!
We are delighted to hear that you had a positive experience, and we truly look forward to welcome you back in the future.
Best regards,
Touristation Customer Service
Reply from Touristation
Dear Emmanuel,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
philo your tour was amazing and your…
philo your tour was amazing and your knowledge astounding, thank you so much 🙏
March 8, 2025
Unprompted review
Reply from Touristation
Dear Graham,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Servic
Super guide Maria Theresa
Super guide Maria Theresa, explications très claires, indispensables pour la visite
Grazie
March 8, 2025
Unprompted review
Reply from Touristation
Chère Fabienne,
Merci beaucoup pour votre aimable avis !
Nous sommes ravi·e·s d'apprendre que votre expérience de visite à Rome avec Touristation a été à la fois amusante et inspirante. Vos commentaires comptent énormément pour nous !
Nous avons hâte de vous accueillir à nouveau bientôt pour une autre expérience inoubliable !
Cordialement,
Service Client de Touristation
Reply from Touristation
Dear Alexa,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Il tour e’ stato fantastico
Il tour e’ stato fantastico. L’autista Alessandro è un amatore entusiasta della sua città e la sua dedizione è trasmessa nel tour, molto personalizzato e interessante. Le catacombe di Santa Domitilla sono da non perdere!
The tour was fantastic! The driver Alessandro is an enthusiastic lover of his city and his passion and dedication are transmitted in the tour, very personalised and interesting! Saint Domitilla catacombs are not to be missed!
March 5, 2025
Unprompted review
Reply from Touristation
Gentile Teresa,
La ringraziamo di cuore per la sua meravigliosa recensione! Per il team di Touristation è di fondamentale importanza offrire un'esperienza di tour memorabile e piacevole, e il suo feedback ha un valore enorme per noi.
Non vediamo l'ora di accoglierla nuovamente presto!
Cordiali saluti,
Touristation Customer Service
Alessandra
Driver. Alessandra, was excellent and amazing! Lovely person. However, The guide for the catacombs, Gerald, was very disappointing. Spoke very broken English and spoke so fast and softly, we got very little out of the tour.
March 2, 2025
Unprompted review
Reply from Touristation
Dear Tom,
Thank you sincerely for taking the time to share your experience with us.
We are genuinely sorry to hear that service did not meet your expectations. We value your feedback and would like to take this opportunity to address any concerns you may have.
At Touristation, customer satisfaction is our highest priority, and we truly appreciate constructive feedback as it allows us to continually improve our services. Please know that we are always here to assist you, and if you have any additional questions or concerns, do not hesitate to reach out to us via email at info@touristation.it or by phone at +39 3496966958.
We greatly appreciate your input and hope to have the chance to better serve you in the future.
Best regards,
Touristation Customer Service
Very smart Tourguide
It was a very interesting Tour with an absolutely perfekt Tourguide. Alessandro is a very smart guy...He make the Tour with full of heart.
March 2, 2025
Unprompted review
Reply from Touristation
Dear Alexandra,
Thank you so much for your kind review!
We are thrilled to hear that your experience touring Rome with Touristation was both fun and inspiring. Your feedback means a lot to us!
We look forward to welcoming you back soon for another unforgettable experience!
Kind regards,
Touristation Customer Service
Alessandro is just adorable
Alessandro is just adorable! He made the trip amazing
March 2, 2025
Unprompted review
Reply from Touristation
Dear Paola,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Rome trip
Angelo the driver. All your grils in offices and the guid in Vatican.
February 28, 2025
Unprompted review
Reply from Touristation
Dear Dorde,
Thank you so much for your kind review!
We are thrilled to hear that your experience touring Rome with Touristation was both fun and inspiring. Your feedback means a lot to us!
We look forward to welcoming you back soon for another unforgettable experience!
Kind regards,
Touristation Customer Service
Alessandro does an amazing job☀️
February 28, 2025
Unprompted review
Reply from Touristation
Dear Silke,
Thank you so much for sharing your feedback with us!
We are delighted to hear that you had a positive experience, and we truly look forward to welcome you back in the future.
Best regards,
Touristation Customer Service
Erika was so kind and helpfull...she…
Erika was so kind and helpfull...she help us a lot.Thank you very much!
We acord her 10 points from 10!
February 27, 2025
Unprompted review
Reply from Touristation
Dear Anca,
Thank you so much for your kind review!
We are thrilled to hear that your experience touring Rome with Touristation was both fun and inspiring. Your feedback means a lot to us!
We look forward to welcoming you back soon for another unforgettable experience!
Kind regards,
Touristation Customer Service
Allessandro is a very helpful und…
Allessandro is a very helpful und excellent Guide!! Thanks!!
February 22, 2025
Unprompted review
Reply from Touristation
Dear Christian,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Alessandro was AMAZING!
Alessandro was AMAZING!
Brilliant tour guide with lots of local knowledge. Showing all the hidden gems of Rome.
Thank you!
February 18, 2025
Unprompted review
Reply from Touristation
Dear Hannah,
Thank you so much for your wonderful review! It’s incredibly important to the Touristation team that we provide a memorable and enjoyable tour experience, and your feedback truly means a lot to us.
We look forward to welcoming you again soon!
Best regards,
Touristation Customer Service
Silvia Is a great Guide
Silvia Is a great Guide. Has a very charming way of telling interesting details. What news can it be told about the Vatican ? Everything Is overwelming. Do it.
February 14, 2025
Unprompted review
Reply from Touristation
Dear Andrés,
Thank you so much for your wonderful review! It’s incredibly important to the Touristation team that we provide a memorable and enjoyable tour experience, and your feedback truly means a lot to us.
We look forward to welcoming you again soon!
Best regards,
Touristation Customer Service
Alesandro
Alesandro, he is an amazing gentleman and he made this tour unforgettable.
February 14, 2025
Unprompted review
Reply from Touristation
Dear Agnes,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
Excellent!
Alessandro was our guide who drove us to the Catacombs. He was so informative and entertaining. A real credit to the company!
February 14, 2025
Unprompted review
Reply from Touristation
Dear Alex,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.