Alessandro our Bus guide to the Catacombs made an amazing tour to some lesser known places and gave us a LOT of interesting Information. If you take a trip to the Catacombs, I highly recommend you tak... See more
Company replied
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Review summary
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Our guide on the bus, Alessandro was amazing, he really made our experience different, and we loved the passion and love he has towards his city and his job. Thanks to him for showing us a different p... See more
Company replied
The tour to San Castillo was really impressive. The guide (Alexander) was very engaged, and provided a lot of highly interesting details along the way!
Company replied
My family and I spent two weeks in Rome and chose Touristation to help us explore and appreciate this amazing city more deeply. Throughout our experience, the staff member Alexia was truly invaluable... See more
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Company details
Written by the company
Ticketstation Srl (under the brand name Touristation) is an organization specialized in the production, provision and promotion of tourist services in particular tours, ticketing, "packages" and experiences on the city of Rome. We have special agreements as Major Customers with the Archaeological Park of Rome and with Zetema for the promotion and activities related to the Civic Museums of Rome; We are the exclusive dealer of the Doria Pamphilj Gallery and we have an agreement with the Vatican Museums for the promotion of the Works and the Vatican City
Contact info
Roma, Italy
- info@touristation.it
- www.touristation.it
4.7
Excellent
371 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Touristation
Dear Bogdan,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Silvia was an amazing guide
Silvia was an amazing guide, she pointed out things that you would’ve never paid attention to by yourself. It was very informative and interesting. At times you need to move a little too fast through room so if you want to to stay in rooms for hours and stare at art this might not be for you but if you want to learn more information behind the art and notice niche details then the Vatican museum and sistine Chapel tour is for you
February 12, 2025
Unprompted review
Reply from Touristation
Dear Nathan,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
Reply from Touristation
Dear Craig,
Thank you so much for your kind review!
We are thrilled to hear that your experience touring Rome with Touristation was both fun and inspiring. Your feedback means a lot to us!
We look forward to welcoming you back soon for another unforgettable experience!
Kind regards,
Touristation Customer Service
Great storyteller and super polite
February 12, 2025
Unprompted review
Reply from Touristation
Dear Simeon,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
Very friendly and helpful service
Very friendly and helpful service
February 12, 2025
Unprompted review
Reply from Touristation
Dear Sofia,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
Reply from Touristation
Dear Nigel,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
Roberta, thank you!
Roberta was great! We received all our information and made our way to the Colosseum and Forum which is also just walking distance from the office. Definitely recommend to all incoming tourists!
February 11, 2025
Unprompted review
Reply from Touristation
Dear Mariana,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
The guide was truly amazing
The guide was truly amazing, such a lovely presence! Learned a lot! Thank you
February 10, 2025
Unprompted review
Reply from Touristation
Dear Raquel,
Thank you so much for your wonderful review! It’s incredibly important to the Touristation team that we provide a memorable and enjoyable tour experience, and your feedback truly means a lot to us.
We look forward to welcoming you again soon!
Best regards,
Touristation Customer Service
Alex was the most amazing tour guide…
Alex was the most amazing tour guide we’ve ever had! Lovely, humble, full of information. He’s very passionate of what he does and has a great humorous spirit! He makes it feel like a family trip!
February 9, 2025
Unprompted review
Reply from Touristation
Dear Caroll,
Thank you so much for sharing your feedback with us!
We are delighted to hear that you had a positive experience, and we truly look forward to welcome you back in the future.
Best regards,
Touristation Customer Service
Rebeca was very friendly and helpful
Rebeca was very friendly and helpful! Thank you!!
February 9, 2025
Unprompted review
Reply from Touristation
Dear Jemal,
Thank you so much for your wonderful review! It’s incredibly important to the Touristation team that we provide a memorable and enjoyable tour experience, and your feedback truly means a lot to us.
We look forward to welcoming you again soon!
Best regards,
Touristation Customer Service
Wonderful experience
On the reception desk, everyone was very nice and helpful and they were kind to find us someone who talked portuguese to give us all the essencial info about our visit.
Then, during the tour in the museu, Sílvia was a underful guide, full of humor but passing all the relevant info about what we were seeing.
February 4, 2025
Unprompted review
Reply from Touristation
Dear Amaral,
Thank you so much for your wonderful review! It’s incredibly important to the Touristation team that we provide a memorable and enjoyable tour experience, and your feedback truly means a lot to us.
We look forward to welcoming you again soon!
Best regards,
Touristation Customer Service
We had a wonderful Experience with Cinzia
We had a wonderful Experience with Cinzia . She was knowledgeable, warm, dynamic, and spoke with ease. She also answered questions and helped us move easily through large crowds. I highly recommend her as she somehow made a long tour go by quickly and culminated effortlessly with the Sistin3 Chapel. Bravo! I don’t know how she spoke for so long with such enthusiasm!
February 1, 2025
Unprompted review
Reply from Touristation
Dear Somalia Nelson,
Thank you so much for your wonderful review! We're delighted to hear that you had such a great experience with Cinzia. The Sistine Chapel is a magnificent finale, and we're so glad you enjoyed every moment leading up to it.
Your kind words mean the world to us, and we appreciate you taking the time to share your experience. We hope to welcome you again for another unforgettable tour!
Best regards,
Touristation Customer Service
Very helpful and accommodating!
January 31, 2025
Unprompted review
Reply from Touristation
Dear Stevi,
Thank you so much for sharing your feedback with us!
We are delighted to hear that you had a positive experience, and we truly look forward to welcome you back in the future.
Best regards,
Touristation Customer Service
Guide was very personable
Guide was very personable. Very informative and engaging.
January 30, 2025
Unprompted review
Reply from Touristation
Dear Carl,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
Perfect service perfect reception
January 29, 2025
Unprompted review
Reply from Touristation
Dear Alaa,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
It’s nice and helps us a lot
January 29, 2025
Unprompted review
Reply from Touristation
Dear Qi Xiao,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
Alessandro was fantastico
Alessandro was fantastico! So informative, amazing tour guide/bus driver. His tour he created for the ride to the catacombs was genuinely incredible.
January 27, 2025
Unprompted review
Reply from Touristation
Dear Nic,
Thank you so much for your wonderful review! It’s incredibly important to the Touristation team that we provide a memorable and enjoyable tour experience, and your feedback truly means a lot to us.
We look forward to welcoming you again soon!
Best regards,
Touristation Customer Service
Great service
January 26, 2025
Unprompted review
Reply from Touristation
Dear Dilson,
Thank you so much for your wonderful review! It’s incredibly important to the Touristation team that we provide a memorable and enjoyable tour experience, and your feedback truly means a lot to us.
We look forward to welcoming you again soon!
Best regards,
Touristation Customer Service
It was perfectly organized trip
It was perfectly organized trip! Thank you
January 26, 2025
Unprompted review
Reply from Touristation
Dear Magda,
Thank you so much for your kind review!
We are thrilled to hear that your experience touring Rome with Touristation was both fun and inspiring. Your feedback means a lot to us!
We look forward to welcoming you back soon for another unforgettable experience!
Kind regards,
Touristation Customer Service
Reply from Touristation
Gentile Veronica,
Grazie per aver dedicato del tempo a condividere la tua esperienza con noi.
La soddisfazione del cliente è la massima priorità di Touristation e apprezziamo profondamente il tuo feedback costruttivo, che ci aiuta a migliorare i nostri servizi.
Speriamo di poterti assistere nuovamente in futuro.
Cordiali saluti,
Touristation Customer Service
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